Money Box

Money Box

By BBC Radio 4

The latest news from the world of personal finance plus advice for those trying to make the most of their money.


Is new guidance on selling high rise flats fit for purpose?

Mortgage providers are refusing to follow new guidance intended to help hundreds of thousands of people who are unable to sell or re-mortgage their flats because of the cladding crisis. The Royal Institution of Chartered Surveyors, RICS, issued the guidance to its members across the UK just two months ago. But Money Box has learned that despite being involved in preparing the guidance, many lenders aren’t following it - leaving people struggling to sell because buyers can’t borrow the money they need. Welfare benefits expert, Anna Stevenson from Turn2us outlines how people on Universal Credit will be able to get cheap broadband and some free calls from June 1st and discusses other discounts on utilities for people on benefits. National Savings & Investments does not use two factor authentication when you log on to your account. Is that a security risk? Paul Lewis talks to Adenike Cosgrove, a cyber security strategist at Proofpoint. And nearly two million workers who do more than one part-time jobs are excluded from being automatically enrolled into a works pension - but many are not aware they can join anyway. Pete Glancy, Head of Pensions Policy, at Scottish Widows explains the rules. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sowda Ali Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Alex Lewis
08/05/2130m 16s

MBL: Personal Banking and the Pandemic

The Covid-19 pandemic has placed a huge amount of pressure on banks and customers alike. How have you - and your bank or building society - adapted? Felicity Hannah and guests explore how the Covid-19 pandemic has reshaped the way we manage our money and whether those changes are here to stay. E-mail with your personal banking stories, questions and experiences. Have you changed your banking habits? Has your access to support, products or services altered? What is your bank or building society doing well and what could be done better? Joining Felicity are: - Julie Ann Haines, CEO Principality Building Society - Alex Neill, CEO of Resolver complaints website - James Daley, consumer campaigner and founder of Fairer Finance Presenter: Felicity Hannah Producers: Smita Patel and Diane Richardson Editor: Alex Lewis
05/05/2132m 23s

How does the Direct Debit Guarantee Scheme work?

9 in 10 of us use direct debits to pay some or all of our regular bills. 4.5 billion payments were processed in the UK in 2019. It’s a simple way to pay - you sign a mandate with a business or organisation and they take agreed amounts on a specified date. They come with a guarantee which protects you if payments are taken mistakenly. Or at least that’s what a Money Box listener thought when a payment for his gym membership went wrong. Cryptocurrencies like Bitcoin and Ethereum have soared in value beyond any other asset. Ten years ago one Bitcoin was worth one US dollar - today one is worth 53,000 US dollars - nearly £42,000 pounds. One big concern with buying, storing, or selling cryptocurrencies is how secure it is. Paul Lewis talks to an investor who discovered £11,000 had gone missing from his account, as well as cryptocurreny expert Kate Boucherel. Last week the High Court ruled that high cost lender Provident could move forward with a scheme to pay redress to customers to whom it had mis-sold loans. Provident has said that it can't afford to pay customers with valid claims the full amount of compensation they should receive - despite other parts of its business being very successful. Paul talks to Sara Williams, founder of the debt advisor website Debt Camel. Presenter: Paul Lewis Researcher: Sowda Ali Reporter: Dan Whitworth Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Alex Lewis
01/05/2132m 55s

Dementia & Money

Adam Shaw looks at dementia and money. Producer Smita Patel Editor Alex Lewis
28/04/2132m 29s

Can number spoofing be stopped?

The regulator Ofcom tells Money Box people shouldn’t trust Caller ID. It says the spoofing of numbers can be stopped, but to do so will take years. Spoofing has been used by fraudsters to convince thousands of people they are being called by banks or HMRC and trick them into handing over tens of thousands of pounds. It's more than two years since the collapse of London Capital and Finance where investors lost £237m. This week the government announced a new scheme in which almost 9,000 people will get some of their money back. Why do many banks charge 39% interest on overdrafts but pay less than 1% on savings? Listener Edwyn describes the difference as ‘extraordinary’ and ‘scandalous.’ Paul talks to Sarah Coles, personal finance analyst at Hargreaves Lansdown. And what happens to your pension if you die before drawing it? Romi Savova from PensionBee explains. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Sowda Ali Producers: Ben Carter and Joe Kent Editor: Alex Lewis
24/04/2125m 21s

Problem Gambling

Have you been tempted by a quick cash win, a jackpot prize or the challenge of finding a winning betting strategy? There are many forms of gambling available online and in person to engage and entertain us but when does a gambling hobby become a personal and financial problem? On Wednesday's Money Box Live Charmaine Cozier and guests explore the enticements that lure you in, lead to compulsion and where to get help. What are the symptoms of problem gambling and the steps to recovery? Joining Charmaine are: Anna Hemmings, CEO of Gamcare Matt Gaskell, Clinical Lead at The NHS Northern Gambling Service If you’ve a question or an experience you’d like to share e-mail now Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Alex Lewis
21/04/2128m 46s

MPs demand action on IR35

The Loan Charge All-Party Parliamentary Group has called on the Government to take urgent action to address the exploitation of some contractors, in a new report. MPs are also demanding a government-backed independent review into how the contracting market operates, to ensure contractors are paid and taxed fairly for the work they do. Paul talks to an IT project manager who barely avoided bankruptcy after an unexpected six-figure tax bill and Ruth Cadbury, co-chair of the Loan Charge APPG Group. How do banks protect vulnerable customers and protect their money from criminals? We hear one victim’s story about how she had tens of thousands of pounds stolen not once, but twice and how her bank failed to keep her money safe. Paul talks to Tamlyn Edmonds, specialist fraud prosecutor with Edmonds, Marshall, McMahon. A pilot scheme with a new approach to improve support for people with health and financial problems is being launched in Lambeth and Southwark in South London. If it's successful there are hopes it will be rolled out nationally. Paul talks to two of the people involved - Damon Gibbons, Executive Director of the Centre for Responsible Credit and Gay Palmer, a nurse and social prescriber. And in our podcast available from 2pm on Saturday you'll be able to listen to Anna Bowes from Savings Champion talking with Money Box listener Elettra about how to find the right savings account in a market with hundreds of different options. Presenter: Paul Lewis Researcher: Sowda Ali Reporter: Dan Whitworth Production co-ordinator: Sacha Cowlam Producer: Ben Carter Editor: Alex Lewis
17/04/2132m 33s

Remote Working

Working from home is changing the way we think about where we base our life and careers, but how remote can we be from our business or office? Can you live and work hundreds of miles away from your employer and what could that mean for your personal life and finances or for the company you work for? Whether you’re an employee or an employer we’d love to hear from you, e-mail now with your thoughts, questions and experiences. Joining the conversation with presenter Felicity Hannah at 3pm on Wednesday 14 April are Neil Carberry, CEO at the Recruitment and Employment Confederation and Jodie Hill, Director at employment law firm Thrive Law. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
14/04/2136m 32s

Why is the state pension so complicated?

More than 200 pensioners responded to a request to tell us how much their state pension was. They were nearly all different amounts. Next week the basic pension is rising to £137.60 a week and the new state pension paid to younger pensioners to £179.60. But those are amounts that hardly anyone actually gets. So why are pensions - the old and the new - so complicated? Who better to answer that than two former pensions ministers. Sir Steve Webb had that job throughout the years of the coalition government and Baroness Ros Altmann for just over a year under David Cameron. Pockit is not a bank. But it does offer what it calls a current account. In fact that is a pre-paid card which customers load money onto and then can spend it almost as if it was a bank account. But some users have told Moneybox that their accounts have been locked and they they have struggled to get through to Pockit to find out what's going on. Paul talks to Martyn James, consumer rights expert at Resolver. It is now more than 90 days since the UK left the ambit of the EU at the end of the transition period. And more than one million UK people living in EU countries must adapt to the laws that apply to foreign residents. And if you have thought that maybe one day you would like to go to work or retire to an EU country what are the rules you will now have to follow? This week we look at Spain which is home to more people from the UK than any other EU country. Barry Davys is a partner in Spectrum International Financial Adviser group based in Catalunya. Researcher: Sowda Ali Producer: Ben Carter Editor: Richard Vadon
10/04/2136m 44s

Divorce and separation during the pandemic

There’s been a rise in the number of divorces according to the Office for National Statistics along with predictions that even more couples will split as a result of the coronavirus crisis. Many law firms are reporting huge spikes in the number of separations during the pandemic. Plans for new “no fault” divorce rules are due to come in in the next few months and will abolish the need to blame one of the parties when pursuing a divorce. But what happens to the finances during all of this? What if a couple weren’t married or owned some assets before the marriage? Presenter Louise Cooper will be joined by: Rhona Adams, partner at Morton Fraser and head of the family law team Claire Gordon, family law partner at Farrer & Co Michael Royce, senior policy and propositions manager at the Money and Pensions Service E-mail or tweet @Moneybox now with your thoughts, questions and experiences. Producer: Darin Graham Editor: Richard Vadon
07/04/2133m 39s

What might negative interest rates mean for UK banking services?

Fancy earning interest on a £10,000 loan? We’ll find out about what negative interest rates mean for consumers in Denmark and what might happen if they were introduced here. Felicity Hannah talks to Niels Arne Dam, Chief Economist at Finance Denmark and Paul Pester, former CEO of TSB and currently the chair of research and ratings agency Fairer Finance. Women’s finances have been hit harder than men’s by the Covid crisis, so could that risk a widening wealth gap and how do we fix it? Maike Currie, investment director at Fidelity Investments and Professor Annamaria Lusardi, head of the Global Financial Literacy Excellence Center at The George Washington University School of Business have some ideas. And, if you’re eating too much chocolate this weekend then you’re not alone! But can that tell us anything about how you plan your pension, your investments, your savings? Or does it just mean you like chocolate? Felicity talks to Dr Pragya Agarwal, a behavioural data scientist and Claire Walsh, a chartered financial planner. Researcher: Jonelle Awomoyi Production Co-ordinator: Janet Staples Sound Engineer: Graham Puddifoot Producer: Ben Carter Editor: Emma Rippon
03/04/2135m 34s


Apprenticeships allow you to earn money as you study for qualifications and gain practical experience on the job. There's a wide range of careers and industries to choose from but a recent Ofsted report said that 10% of apprenticeships are inadequate, so how do you find a good quality scheme to help you develop the skills you need to succeed? On Wednesday's programme Adam Shaw speaks to apprentices and employers about their experiences and ambitions and we'd love to hear from you too. If you're interested in becoming an apprentice or you're an employer who'd like to hire apprentices e-mail now. Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
31/03/2127m 24s

Number spoofing facilitating fraud

All too often we hear about fraudsters using the phone to trick victims into handing over thousands or tens of thousands of pounds and destroying lives in the process. But how often to we get to hear an actual recording of these criminals in action? We play a recording of a fraud call in progress because a criminal made the terrible mistake of calling our Money Box reporter Dan Whitworth. Paul Lewis talks to Graeme Biggar, Director General of National Economic Crime Centre for the National Crime Agency and MP Steve Baker, who's a member of the Treasury Select Committee. The Government plans to put more regulations in place to address the widespread concerns about the poor practice and behaviour of private car parking operators. A new code of practice will be drawn up, with the system being introduced by the middle of next year. Paul talks to Steve Clark, Director of Operations and Business Development, British Parking Association. The FCA says it has no current plans to take further regulatory action against a compensation scheme set up by the guarantor loans lender Amigo - despite admitting the scheme might not be compatible with its current rules. Sara Williams, founder of the debt advice website Debt Camel, talks us through the latest developments. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Jonelle Awomoyi Production Coordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
27/03/2145m 33s

Debt during the pandemic

A recent report by the Financial Conduct Authority (FCA) found that the coronavirus pandemic has driven more people into financial vulnerability. More adults in the UK have fallen into debt or have little capacity to ride out financial shocks, the FCA said. While furlough, other support grants and the Universal Credit uplift have helped many people avoid money problems, concerns are growing over the financial damage from multiple lockdowns, job losses, lower earnings and redundancies. How are people coping with debt during the pandemic and what support is available? Joining presenter Louise Cooper on the panel: Helen Undy, chief executive, Money and Mental Health Policy Institute Richard Lane, head of external affairs, Stepchange Colin Mathieson, from Advice Direct Scotland If you have a question about debt, please get in touch. E-mail or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
24/03/2134m 6s

Homeowners speak out on gagging clauses

The government responds to Money Box’s revelation that developers are asking customers to sign non-disclosure agreements as a condition of getting problems with their new build homes fixed. We also hear from listeners asked to keep quiet - despite the denials of developers about the practice. A change in the law next month means there could be a huge rise in the number of contractors working through unregulated umbrella companies - and some of those companies are accused of withholding holiday pay and even pension payments. And thousands of those who tried to claim universal credit in the pandemic have been rejected because they live with a partner who earns too much. Presenter: Felicity Hannah Reporters: Dan Whitworth & Hannah Price Researcher: Sowda Ali Producer: Simon Maybin Editor: Rosamund Jones
20/03/2127m 44s

Shopping and Covid

There’s no doubt that the pandemic has changed the way we live. But what impact has a year of lockdowns and restrictions had on shopkeepers and shoppers? Has the last year broken the mould for retail? Many essential shops have been successful during the pandemic with some in suburban or rural areas doing more trade as many people work from home. As covid restrictions finally ease, will our shopping habits have changed permanently? Presenter Felicity Hannah is joined by: Kate Ancketill, founder and CEO, GDR Creative Catherine Erdly, founder of the Resilient Retail Club and advisor at Enterprise Nation Bill Grimsey, author of the Grimsey Review. If you have a question about shopping, city centres or the high street then please get in touch. E-mail or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
17/03/2137m 16s

Owners of defective new homes gagged

A senior MP tells Money Box it’s “appalling” that house developers are asking some customers to sign non-disclosure agreements as a condition of fixing serious defects with new homes. A new report this week claims there are still around 250,000 mortgage “prisoners” - people trapped on high-interest mortgages. And what to do if something goes wrong when you try to buy goods and services on Instagram. Presenter: Paul Lewis Reporters: Dan Whitworth and Jonelle Awomoyi Researcher: Sowda Ali Production co-ordinator: Janet Staples Producer: Simon Maybin Editor: Rosamund Jones
13/03/2134m 39s

The rise of trading apps

More people are trying their hand at trading and investing using online platforms. Much of the trend is driven by trading apps, with a rise in the number of people signing up since the coronavirus pandemic hit last year. Investors can buy shares in companies and investment funds and keep track of them on their phones. Many of the apps say their services are free to use and commission-free, so how do they make money? Why have trading apps grown so quickly and what are the risks and benefits of investing this way? Presenter Charmaine Cozier is joined by: Martin Bamford, chartered financial planner and head of client education at Informed Choice and Ryan King, founder of Making Money Simple. If you're thinking about investing using an app or would like to share your experience, then please get in touch. E-mail or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
10/03/2127m 56s

Economic abuse law changes

Earlier this week the Government announced that economic abuse will be a criminal offence under the Domestic Abuse Bill. The law previously only recognised abuse that took place within a relationship, not after separation. We hear one survivor's shocking tale - she was left with nearly half a million pounds of debt - and hear her reaction to the law change. Paul Lewis talks to barrister Dr Charlotte Proudman. On Wednesday the DWP revealed that 200,000 women could be in line for payouts averaging £13,500 to compensate them for the underpayment of their state pensions going back decades. The DWP estimate the bill to be about £2.7bn. Paul talks to Sir Steve Webb, former Pensions Minister and current partner at Lane Clarke & Peacock who explains why some pensioners lost out and who is likely to benefit now. The calculator Steve Webb mentions during the interview is available here - In the Budget the Chancellor confirmed that newly self-employed people who completed a tax return for 2019 to 2020 are now eligible for financial help. The group, which includes more than 600,000 people who became self-employed last year, were unable to access the first three instalments but they can now apply for the fourth Self-Employment Income Support Scheme grant. Paul talks through the changes with Andy Chamberlain, Director of Policy at IPSE. NatWest has become the latest high street bank/building society to launch a lottery-style savings account. With interest rates so low, is this the future? Rachel Springall, finance expert at, explains Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Producer: Ben Carter Editor: Rosamund Jones
06/03/2125m 14s

How might the Budget affect you?

Paul Lewis is joined by a panel of experts to discuss how the Budget might affect your finances. Panelists: Anita Monteith – Tax manager at Institute of Chartered Accounts in England and Wales Heather Self - partner, Blick Rothenberg Accountants Tina Riches – volunteer, Tax Aid Gareth Morgan - chief executive, Ferret You can also e-mail or tweet @moneybox.
03/03/2138m 7s

Carers call for increase in allowance

Nearly a million carers will get an increase of just 35p a week from April. 939,000 people receive a benefit called Carer’s Allowance — currently £67.25 a week — for looking after another person who is severely disabled. In order to qualify people must provide for at least 35 hours a week - though most will spend considerably more time caring than that. The April rise amounts to just 1p extra per hour. This increase is in line with the rate of inflation the previous September when inflation was just half of one percent. Paul Lewis talks to the leader of the Liberal Democrats, Sir Ed Davey, and Gareth Howells, Chief Executive of the charity, Carers Trust. After last week’s item about one family’s 20 hour wait to tell HSBC about a push payment fraud which cost listener Richard £8500, Money Box asked for your experiences getting help from your bank when a theft happens. Hundreds of you were in touch. Dan Whitworth reports on what you told him and Paul talks to Tom Keatinge who is Director of the Centre for Financial Crime and Security Studies at Royal United Services Institute. One of Britain’s largest insurers has admitted long delays following instructions from customers to access their pension savings when they retire. Money Box received several complaints about the weeks and weeks it is taking for customers to get hold of their own money. Paul talks to Romi Savova, Chief Executive of Pension Bee. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Producer: Ben Carter Editor: Rosamund Jones
27/02/2126m 2s

Managing someone else's money

Who will take care of your affairs if you can't and how do you go about giving someone the right to manage your money? It can be a big step for everyone involved but setting up a power of attorney is one way to allow someone to control your money and personal needs. One or more people can help with dealing with your bank, paying your bills, and arranging care. But what if an individual doesn't have the mental capacity to grant power of attorney and what can you do if you're concerned that a relative's finances aren’t being managed responsibly? Presenter Felicity Hannah is joined by: Sandra McDonald, former public guardian for Scotland Melinda Giles, partner at Giles Wilson Solicitors Sarah Murphy, associate director for advice, information & training at ReThink We’d love to hear from you if you’re thinking about letting someone else manage your money or if you’d like to share your experience as an attorney. Please get in touch: or tweet @MoneyBox. Producer: Darin Graham Editor: Rosamund Jones
24/02/2130m 7s

Delays on bank's fraud line

The impact long delays have when customers repeatedly call their bank's fraud line. Money Box hears about wait times of hours and hours. Paul Lewis explores why consumers are being asked to pay additional costs on online goods they have bought from overseas and why students are fighting not to pay for rooms they don't use during lockdown. In the podcast he also interviews the head of The Business Banking Resolution Service, which began operating this week. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
20/02/2139m 16s

Renting during the pandemic

Almost half a million UK households are facing rent arrears according to a report from the Resolution Foundation published this week. That's in large part the result of people losing their jobs or losing pay during the pandemic. The eviction ban, which had been due to expire, has now been been extended. Louise Cooper and her panel of guests consider the impact that the end of the ban will eventually have on the rental market. They will also consider the size and severity of the property maintenance backlog that has built up over the past year and answer other questions from tenants and landlords. Contributors: Sara Stephens, partner Anthony Gold Solicitors John Stewart, deputy director policy and research National Residential Landlords Association Ruth Ehrlich, policy manager Shelter Presenter: Louise Cooper Producer: Darin Graham Editor: Rosamund Jones
17/02/2133m 8s

Credit ratings

Data processing and other mistakes led to huge financial costs for one Money Box listener whose credit rating went into freefall. Paul Lewis hears what went wrong and asks how similar problems might be avoided in the future. Also, unmarried parents still not being bereavement benefits to which the High Court has said they are entitled and Money Box reporter Lauren Moore looks into your refund rights on sale items. Presenter: Paul Lewis Reporters: Dan Whitworth and Lauren Moore Researchers: Sowda Ali and Jonelle Awomoyi Production Co-ordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
13/02/2137m 13s

MBL: Working abroad

Working from home has become more commonplace since the start of the coronavirus pandemic. With changes to the world of work, are you allowed to pack up your home office and work remotely in another country? Where should you pay tax? What about your employment rights? Has Brexit changed anything? Charmaine Cozier and guests look at the implications you might face if you’re working outside the UK. We'd love to hear your questions and experience. E-mail now. Producer: Darin Graham Editor: Rosamund Jones
10/02/2127m 34s

Caravaners denied refunds on fees

Electricity and gas bills will rise in April by an average £96 a year - an increase of 9 per cent at a time when inflation is less than 1 per cent. Ellen Fraser, energy specialist at Baringa Partners explains why. Static caravan owners are paying £5000 a year or more in holiday park fees. But they have been unable to visit them during the lockdowns and say that they have been denied refunds on their annual bills. Paul Lewis talks to Gary Rycroft, a partner with solicitors Joseph A Jones and Ros Pritchard, Director General of the British Holiday & Home Parks Association. Barclays bank is refusing to refund the costs incurred by a listener after it wrongly told her it had not sold her a payment protection insurance policy (PPI). We hear from Alex Neil, Chief Executive of the consumer complaints website, Resolver. And Paul asks if firms that sell solutions to people in debt are more concerned about generating fee income than helping their customers. Sara Williams, who founded the debt advice website Debt Camel, talks through the issues. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Darin Graham and Sowda Ali Producer: Ben Carter Editor: Rosamund Jones
06/02/2130m 51s

Financial Abuse

How do you recognise and bring an end to financial abuse? Maybe you’ve spotted that a relative is no longer eating properly, heating their home, or that money and jewellery has gone missing. Or perhaps somebody close to you is taking money, trying to take control of your bank account or even suggesting you should change your will. How do you tackle such difficult personal issues and suspicions? Paul Lewis and guest will be here to answer your questions about protecting yourself or a loved one from financial abuse on Wednesday’s Money Box Live. Joining Paul will be: Veronica Grey, Elder Abuse Charity, Hourglass Gary Rycroft, Solicitor & Partner, Joseph A Jones & Co Sandra McDonald, former Public Guardian for Scotland E-mail your experiences and questions about financial abuse to Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
04/02/2133m 35s

MBL: Fraud

Fraudsters and scammers are always finding new ways to part you from your money, pressurising you to make a hasty decision or tricking you into sharing personal information. Fake investment firms took around £78m from UK consumers last year according to fraud reporting centre Action Fraud and now warnings are being given about Covid-19 vaccine scams. On Wednesday's programme Adam Shaw and guests will look at how to spot financial fraud and what to do if you've been taken in by these convincing criminals. We'd love to hear your questions and experience so e-mail now. Presenter: Adam Shaw Producer: Diane Richardson Editor: Rosamund Jones
03/02/2127m 55s

Self-employment income support scheme discrimination claims

The Chancellor, Rishi Sunak, is being taken to court by mothers who claim the self-employed income support scheme discriminates against them. That's because they took maternity leave during the period their profits were assessed. The government currently calculates how much a self-employed person should receive in their grant, which covers lost profits during the pandemic, by looking at a three year average. And the maternity discrimination charity, Pregnant then Screwed, claims this disadvantages mothers whose average profits were hit because of time taken out from work. Paul Lewis talks to one of the mothers affected and speaks to Anna Dews from solicitors Leigh Day. A record one billion pounds will be spent next year on compensating customers of financial miss-selling by firms that have gone out of business, according to a forecast in The Financial Services Compensation Scheme Plan and Budget for 2021/22. The cost is more than a third higher than was paid out this year and that was over a third higher than last year’s total. It has just about doubled over three years. What's going on? Paul Lewis talks to FSCS Chief Executive, Caroline Rainbird. Nearly two months after Money Box first reported that the DWP was wrongly telling thousands of people that they owed it hundreds of pounds, Money Box continues to hear from listeners who say it is still going on. The Government told Money Box before Christmas that it had sorted the problem out. But Dan Whitworth talks to one woman who lost £1400 in December. The self assessment tax deadline has been extended to 28 February, so if you file after the original deadline of 31 January , the £100 penalty can be avoided. But the tax does still needs to be paid by the end of this month, not February. Confused? Don't worry because Heather Self, tax partner at Blick Rothenberg explains all. Presenter: Paul Lewis Producer: Ben Carter Reporter: Dan Whitworth Researchers: Darin Graham and Sowda Ali Editor: Rosamund Jones
30/01/2135m 12s


Stay at home is the current advice but travel companies are reporting a surge in holiday bookings from those hoping for adventure later this year. Others may have rebooked a trip which was cancelled last summer but be uncertain about whether they can or should go. What happens if your trip is cancelled again and what should you consider if you need or hope to travel safely when restrictions ease? On Wednesday’s programme Adam Shaw and guests will answer your questions about travel rules, rights and refunds. e-mail now. On the panel are: Rory Boland, Travel Editor, Which? Jill Starley-Grainger, Editor, JetsetJourneys Presenter: Adam Shaw Producer: Diane Richardson Editor: Rosamund Jones
27/01/2135m 9s

Students left without access to student finance

Tens of thousands of students are being denied access to student funding despite a Government pledge in 2013 to change things. The delay to an 'alternative' student finance scheme would enable thousands of Muslim students to fund their university education every year. A damning report into how the Financial Conduct Authority has acted on pensions transfers. Many who've taken bad advice may have no recourse to compensation. Money Box has learnt that since the pandemic started last year thousands of people have been refused Universal Credit because they have over £16k in savings. We hear from someone who claims this rule has put her home deposit back by 10 years. In the podcast we are joined by Martin Lewis with an update on the fourth slice of the Self Employment Income Support Scheme. Presenter: Paul Lewis Producer/reporter: Alex Lewis Producers: Darin Graham and Ben Carter Editor: Rosamund Jones
23/01/2131m 32s

MBL: Leasehold Reform

What could the new plans for leasehold reform mean for you? Housing Secretary Robert Jenrick has announced what he calls the biggest reforms to English property law for 40 years, making it easier and cheaper for leaseholders to buy their freehold or extend their lease and introducing Commonhold tenure. On Wednesday's programme Felicity Hannah and guests take a look at the new proposals and ask how the system works in Scotland, where leaseholds were abolished in 2004. On the panel: Alan Cook, Partner, Pinsent Masons, Glasgow Sebastian O’Kelly, CEO, Leasehold Knowledge Partnership Dona Awano, Solicitor, Commonhold and Leasehold Experts Limited We'd love to hear your questions and experiences so e-mail now to join the conversation. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Rosamund Jones
20/01/2133m 35s

Getting your credit balance back from your energy supplier

If there is a hundred pounds or more credit on your electricity or gas account you can get it back. We tell you how to do it and explain what the situation is if the firm has gone bust. Simon York is the man in charge of tackling fraud at Her Majesty’s Revenues & Customs. We find out how much of the furlough grants have been lost to criminals. What happens to drivers whose car is parked on the street but can’t afford to get it taxed or MOT’d? And the man who asked his insurer a question and the answer cost him £350. Presenter: Paul Lewis Reporter: Ben Carter Researcher: Sowda Ali Producer: Alex Lewis Editor: Rosamund Jones
16/01/2129m 1s

MBL: Cryptocurrencies

Bitcoin values again capture the headlines, some central banks are developing their own digital currencies and PayPal and Facebook are entering the market. Digital currencies are evolving rapidly but what do you need to know before you consider buying, storing or selling cryptocurrencies? On Wednesday’s Money Box Live, Louise Cooper and guests discuss the development and the risks of digital currencies and we'd love to hear your stories too. e-mail now with your questions and experiences. On the panel: Marcus Hughes, Coinbase UK and Europe General Manager Olinga Taeed, Visiting Professor in Blockchain, Birmingham City Business School Presenter: Louise Cooper Producer: Diane Richardson Editor: Emma Rippon
13/01/2131m 12s

Brexit and your money

For the first time since 1974 the United Kingdom is not part of the European Union, so how will this affect your finances? We look at the new Global Health Insurance card and explore why we might end up with better compensation for delayed flights. We also discover why some banks are closing UK accounts held by people living in the EU... and some aren't. And ask what UK pensions and benefits will be paid in future to British emigrants living in EU countries? Presenter: Paul Lewis Reporter: Ben Carter Producer: Alex Lewis Editor: Richard Vadon
09/01/2132m 6s

Financial Education

How good are you with money? Are you a saver, a spender or a canny investor and where did you learn those skills - from family, school, or maybe you taught yourself through the university of life? On Wednesday’s programme we want to find out what makes financial education work well, what do young people want to learn about money and how can we help them to achieve their financial goals? To share your ideas and experiences with Felicity Hannah and guests e-mail now. On the panel: Dr Elizabeth Kilbey, Consultant Clinical Psychologist. Rebekah Kelly, Head of Education - School Age, MyBnk Stephanie Fitzgerald, Head of Young People Programmes, The Money Charity We also hear from Emma Muckalt, joint winner of Interactive Investor's Personal Finance Teacher of the Year 2020 (Primary School). Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
07/01/2134m 24s

A vision of our financial future

2020 has been a tumultuous year, full of the unexpected, so what can we anticipate for our finances over the years to come? In 1998 futurologist Graeme Leach wrote a report for Barclays called ’2020 Vision’, designed to look beyond the impending millennium to life in the next 20 years. It wanted to stimulate thinking and discussion on how the future will look. Join Felicity Hannah to discover how Graeme’s predictions for 2020 have weathered and discuss with three listeners what their hopes and aspirations are for the next 20 years, what have been their successes and failures from the last 20, and what lessons can be learnt. Presenter: Felicity Hannah Producer: Alex Lewis Editor: Emma Rippon
02/01/2127m 29s

MBL: Charity fundraising

It’s been a tough year for charities since the global pandemic struck but many of you have come up with innovative ways to raise money for the causes you love. The closure of charity shops and the cancellation of events has greatly reduced income and many charities are also experiencing rising demands, so finding new ways to generate income has been vital. On Wednesday’s Money Box Live Louise Cooper and guests will look at charity finances and fundraising in 2020. Joining Louise are: Caron Bradshaw, Charity Finance Group Daniel Fluskey, Institute of Fundraising Robin Osterley, Charity Retail Association We’d love to hear your ideas and experiences so e-mail now to join in with the conversation. Presenter: Louise Cooper Producer: Diane Richardson Editor: Emma Rippon
23/12/2035m 1s

Regulator "flawed approach" to minibond firm

A damning report by Dame Elizabeth Gloster finds that the financial regulator failed nearly 12,000 people who lost up to £237 million after an investment scheme collapsed. How have those who lost money reacted to her findings? A search through 390,000 online adverts for rented homes reveals that on two websites more than 80% discriminate against people on benefits. And concerns from the team dedicated to chasing, catching and prosecuting illegal loan sharks about the rise of people being targeted via social media. Presenter: Paul Lewis Reporters: Ben Carter and Maryam Ahmed Producer: Darin Graham Series Producer: Alex Lewis Editor: Emma Rippon
19/12/2031m 15s

Rise in complaints about banks to Ombudsman

Exclusive figures from the Financial Ombudsman Service show a big increase in the number of complaints about banks in relation to fraud and scams. The stats show the FOS upholds 32% of complaints on average – but when it comes to fraud and scam cases that number nearly doubles to 58%. What does the FOS think about recent reports in the press that suggests banks are trying to get out of their voluntary code to refund victims of fraud? We hear from one case study who had £13,200 stolen 18 months ago and was refused a refund, until Money Box got involved. Paul talks to Debbie Enever from the Financial Ombudsman Service In an exclusive interview Paul speaks to Alex Marsh, the UK boss of the biggest player in the Buy Now Pay Later market. The FCA is currently working on its review into BNPL as the industry braces itself for the prospect of regulation More listeners have been contacting Money Box to tell us they are being pursued for debts of over £1000 by the Department for Work and Pensions. It is trying to recover a payment they have never had from a benefit they are not claiming. We hear from some of those affected. Five major house builders are changing the way they sell new leasehold flats. Sebastian Kelly from the Leasehold Knowledge Partnership explains all. Producers: Ben Carter and Darin Graham Reporter: Dan Whitworth Editor: Emma Rippon
12/12/2030m 32s

MBL: Shared Ownership

If you’re priced out of the housing market, could shared ownership help you onto the property ladder? Offered by housing associations and private developers, these schemes allow you to buy a share in a property while paying rent for the portion that you do not own. Paul Lewis and guests answer your questions about the pros and cons of shared ownership. How does it work and what are the costs, responsibilities and restrictions? E-mail your questions, thoughts and experiences now to On the panel will be: Kelly McCabe, Managing Director, TMP The Mortgage People Amy Nettleton, Chair, Shared Ownership Steering Group Giles Peaker, Housing Partner, Anthony Gold Solicitors Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
09/12/2029m 4s

Fraud victims facing salary deductions

We've been hearing from listeners who’ve been contacted by Department for Work and Pensions demanding repayment of Universal Credit advances that the DWP says they’ve received. The trouble is, they’ve never even applied for Universal Credit, let alone had an advance. The DWP are also contacting these fraud victims employers to deduct the money owed from their salary before investigations are completed. Two dozen people are facing the threat of redundancy because the small business they work for is being forced to shut down because it can’t get insurance. How is this possible and why isn’t the insurance market working like it should? Solicitor Merlin Batchelor talks us through his problem and Felicity talks to Martin McTague from the Federation of Small Businesses which is calling for the insurance industry and policy makers to investigate what’s going on. Savers at the UK’s government backed bank, National Savings and Investments, are struggling to withdraw their funds after the firm slashed its interest rate to next to nothing. Jill Waters, NS&I’s retail director joins us to explain what’s going on. Presenter: Felicity Hannah Reporter: Dan Whitworth Producers: Ben Carter and Darin Graham Editor: Emma Rippon
05/12/2029m 49s

Payment Holidays

Is taking a break from regular payments on your mortgage, credit card or a loan for example a good way to help you through financial difficulties? Charmaine Cozier asks what you should consider before deferring regular payments and whether there are alternatives or long term consequences for your money. We'd love to hear your questions, experiences and views so please e-mail now. On the panel are: Sam Nurse, Money Advice Hub. Your Debt Doctor, Ripon Ray. James Jones, Experian. Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Emma Rippon
02/12/2027m 1s

Fraud in the Direct Debit system

Money Box has found evidence of fraud in the Direct Debit system. We hear how Ursula, pictured with her son Phil, was repeatedly targeted. But how can you protect yourself against this fraud, once criminals use stolen personal details to drain your account? We get insight from Lisa Forte of Red Goat Cyber Security. Also - young people and hard up families are being priced out of rented homes by landlords asking for six months rent in advance. We hear from Jennie Bibbings of Shelter Cymru and John Stewart from the National Residential Landlords Association. And a breakthrough for some parents of children with learning disabilities who haven't been able to access their child's savings once they reach 18. Two child trust fund providers, OneFamily and BMO Finance, are defying government guidance and giving parents control of the money owed to their child. Normally parents have to go through a long, expensive process which may cost more than the total invested for their child in the fund. We hear the latest on this good news for some families, but also look at the plight of the many more still stuck with the old system, as their providers hang on for new guidance from the government. Plus in the Money Box Podcast Extra – the horrific case of a student in Nottingham who was assaulted and robbed – but struggled to be set free from his housing contract to recuperate at home. We hear what students can do if they feel they have to withdraw from their student accommodation contract. You can find details of the National Code for student housing and complaints process here Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Paul Waters Assistant Producer: Darin Graham Programme Coordinator: Janet Staples Editor: Emma Rippon
28/11/2037m 11s

MBL: What does the Spending Review mean for you?

As the government lay out their financial plans for the next year, Paul Lewis and our panel discuss how they will affect your money. From pay and benefits to housing and tax, the Chancellor's announcements could have a big impact on personal finances. Here to translate and dissect the Spending Review are our expert panel: Anita Monteith - Technical Lead & Senior Policy Adviser, Institute of Chartered Accountants in England & Wales Helen Barnard - Director, Joseph Rowntree Foundation Heather Self - Partner, Blick Rothenberg Email in your questions and comments on the Spending Review to Producer: Beth Sagar-Fenton Production Co-ordinator: Janet Staples Editor: Emma Rippon
25/11/2036m 29s

Parents not able to claim Test and Trace Support Payment

Money Box investigates why parents who have to take unpaid leave to look after children who need to self isolate are unable to claim the £500 Test and Trace support payment. The Government wants to expand shared ownership as part of a five year housing plan. But is part renting, part buying a leasehold flat really a staircase to heaven? And why young people that the government has encouraged to pay into a Lifetime ISA account are unable to receive Universal Credit. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
21/11/2029m 29s

MBL: Record redundancies

The UK is seeing a record number of redundancies, with the latest figures showing more than 314,000 people lost their jobs over the summer. Charmaine Cozier and our panel are here to answer your questions on all things redundancy, from legal rights to budgeting while you're out of work. Drop us a line with your thoughts or questions: or tweet @moneybox Panel: Susie Al-Qassab - Head of Employment Law, Hodge Jones & Allen Solicitors Bukiie Smart - Founder of Save Spend Invest Presenter: Charmaine Cozier Producer: Beth Sagar-Fenton Editor: Emma Rippon
18/11/2032m 52s

Warm Home Discount 'lottery'

How do you make sure that people get advice before they cash in their pension funds early? The latest figures show that more than £2 billion was released early by nearly 350,000 people in the three months to September. Only about one in 30 of the people who take money out get guidance or advice about their decision. The Government’s answer is what it calls a ‘stronger nudge’ and on Monday it is expected to set out its plans to MPs as a new Pension Bill comes to its finale in the House of Commons. Chair of the Work and Pensions Committee, Stephen Timms MP, thinks a nudge is not enough. The Warm Home Discount gives customers on low incomes or in particular family circumstances £140 off one winter energy bill but Money Box has heard that some people who should be eligible to receive the discount are being refused because the scheme is running out of money and suppliers are tightening up the conditions. We speak to the boss of Utilita. How to talk to children about money and 19,000 investors want to know why they have not been able to get their hands on their missing millions for well over a year. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Richard Vadon
14/11/2033m 2s

MBL: The "excluded" self-employed

In the early days of lockdown the government announced support for the self-employed who'd had their work impacted - or even destroyed - by the pandemic. But it's estimated that more than a million people have been unable to claim any financial help from the scheme, and they've been in touch with Money Box in droves. Adam Shaw and our panel hear from some of those who've been stuck without government support and want to know why not, and ask what other help is out there for freelancers. Panel: Andy Chambers - Director of Policy at IPSE, the Association of Independent Professionals and the Self-Employed Tom Waters - Senior Research Economist from the Institute For Fiscal Studies Caroline Miskin - Technical Manager from the Institute of Chartered Accountants in England and Wales Producer: Beth Sagar-Fenton Editor: Emma Rippon
11/11/2034m 49s

Refused a home Covid test

A Money Box investigation has found that people across the UK are being refused home Covid tests because of their credit histories. The government uses a credit scoring database to verify the identity of those asking for the tests but that relies on people having a credit history big enough to leave a footprint. The guides on how to commit scams (and get away with it) being sold online and in plain sight on social media platforms. And the ins and outs of the new furlough as announced by the Chancellor on Thursday. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Kafui Okpattah Producer: Alex Lewis Editor: Richard Vadon
07/11/2026m 16s

MBL: Can I afford a baby?

Felicity Hannah and our expert panel field questions on all things baby related - from parental leave and pay to saving for a baby, your legal rights, budgeting, dealing with unemployment and finding out what government help you can expect. Our panel includes: Laura Suter - Personal finance analyst at AJ Bell, and new parent Nick Hill - Money Advice Service Nyaradzo Nyakatawa - Legal advisor for charity Pregnant Then Screwed Producer: Beth Sagar-Fenton Editor: Emma Rippon
04/11/2034m 20s

The end of furlough

As the government’s Coronavirus Job Retention Scheme wraps up, what are your redundancy rights? And what happens if you’re on a zero-hours contract? Gym members are being pursued by debt collectors after they cancelled their direct debit for fees to gyms they couldn't go to because of the pandemic. And why are banks refusing to open accounts for newly formed charities and community groups? Presenter: Paul Lewis Researcher: Darin Graham Reporter: Kafui Okpattah Producer: Simon Maybin Editor: Richard Vadon
31/10/2030m 13s

MBL: Lockdown Entrepreneurs Revisited

Starting a business is hard, but starting one during lockdown is harder. Louise Cooper and guests revisit young entrepreneurs who made their side hustle into their 9-5 during lockdown to see how they’re getting on. They also hear from some new businesses owners looking for some help and guidance about starting and sustaining a successful company. Guests: Emma Jones, founder of Enterprise Nation Annabel Cork, founder of Make It Your Business Producer: Beth Sagar-Fenton Editor: Emma Rippon If you’ve got a story to share, do email us on or you can Tweet us @moneybox
28/10/2034m 15s

Tier 3: The last shift

The numbers of people targeted by thieves on Instagram has sharply risen during lockdown and Action Fraud is warning Instagram users to be wary of fraudulent investment posts offering ‘get rich quick’ schemes. Criminals use the app to promote investment schemes, luring users with the promise of high returns. We speak to one man caught out. As Tier 3 coronavirus restrictions expand, we look at the support in place for workers. And it’s already estimated that nearly two million people who were not in financial difficulty before the pandemic are now struggling to pay all of their bills. Could a 'temporary' debt payment plan help them through the worst of the crisis? Presenter: Paul Lewis Researcher: Darin Graham Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon
24/10/2026m 23s

Looking for work

If you’re under 30 and struggling to be noticed by employers our panel are ready to help. Find out which industries are hiring, how to handle CV gaps and what to focus on when you get an interview. Email questions and tips to: or tweet us @moneybox Panel: Lauren Mistry, Operations Director at Youth Employment UK John McCourt, Careers adviser with Skills Development Scotland Emlyn Evans, Adviser with Career Wales Presenter: Charmaine Cozier Producer: Beth Sagar-Fenton Editor: Richard Vadon
21/10/2028m 43s

Why can't I get an NI number?

Money Box has learnt that thousands of people with the right to work in the UK have not been able to access a National Insurance number. Without one they may not be able to work, open a high street bank account or claim benefits. The Bank of England has written to lenders to find out whether they are ready for a zero or even a negative Bank Rate. How likely is it and what will that mean for our savings, mortgages, and other debts? And the life insurance policy that wouldn’t pay out when a terminally ill man needed the help. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
17/10/2036m 50s

MBL: Mortgages for first time buyers

Buying your first home has always been a challenge, but amid the madness of 2020 it could be harder than ever. Adam Shaw and a panel of guests answer calls from would-be first-time buyers, from the actor just starting to think about getting on the property ladder, to the social worker wondering whether shared ownership is the answer, and the dad who's seen his dream home slip away as lenders demand larger deposits. If you've a question or a story to share, do email us on or you can Tweet us @moneybox. Producer: Beth Sagar-Fenton & Darin Graham Editor: Emma Rippon
14/10/2038m 54s

Airbnb agrees to share tax data with HMRC

People who let out property using Airbnb have been warned this week that the firm will send HMRC the details of their earnings going back to 2017. It may mean that some hosts will receive surprise tax bills. Thousands of people who invested in a mini-bond sold by a firm called Wellesley face an impossible choice next week. They must decide if they want the company to go into administration and lose everything, or vote for what is called a Company Voluntary Arrangement and lose nearly everything. When your vehicle is damaged and it is another driver’s fault it's pretty standard practice for their insurer, not yours, to sort out the repairs to your car but it has emerged that it can leave you without a right to complain or get redress when things go wrong. We speak to the MP calling for change. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
10/10/2029m 17s

MBL: Eviction Bans

Renters could be at risk of losing their homes because of changes to the eviction ban that was brought in to protect tenants during the coronavirus pandemic. It's estimated that landlords have lost millions in rent since lockdown hit in March. What financial support and help is available and what are the different rules for England, Scotland, Wales and Northern Ireland? Louise Cooper is joined by Anny Cullum from Acorn Communities, Meera Chindooroy from the National Residential Landlords Association and Giles Peaker, a housing lawyer from Anthony Gold Solicitors. We'd love to hear your questions about renting, tenancies and evictions. E-mail or tweet @moneybox. Presenter: Louise Cooper Producer: Darin Graham Editor: Emma Rippon
07/10/2033m 35s

City's plan to end poverty in 10 years

The costly experience of being unknowingly signed up to a phone competition service. We hear how one subscription cost a Money Box listener over £1,000 across 5 years. A new Sharia compliant investment fund has been launched on the London Stock Exchange. How does it work? Edinburgh - Scotland's wealthiest city - launches a plan to get rid of poverty by 2030. And hints and tips for making difficult financial decisions. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
03/10/2030m 50s

MBL: Personal Insurance

The Financial Conduct Authority (FCA) say that 6 million policy holders are paying too much for their insurance premiums and that radical reforms could save consumers £3.7bn over 10 years. So how do you get the right policy at a fair price? Joining Paul Lewis to answer your questions and offer advice are: Louise O'Shea, Graeme Trudgill, British Insurance Brokers' Association (BIBA) We'd love to hear your questions and ideas about personal insurance, e-mail now and tweet @moneybox we'll include as many as we can in the programme. Presenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon
30/09/2030m 53s

Are car warranties worth it?

This week the Chancellor, Rishi Sunak, revealed new measures to help stop mass job cuts in these economically uncertain times. This latest plan - the Job Support Scheme - was spurred on by the ending of the Coronavirus Job Retention Scheme (or furlough). From November, if bosses bring back workers part time, the government will help top up their wages. But there are concerns that it does nothing to assist the millions who have already missed out on government help. We also discuss whether it's worth buying a warranty on a second-hand car. One man spent £400 but was told it did not cover a £2000 repair. As businesses struggle in the Covid-19 era are they exploiting young workers by getting them to do job trials but refusing to pay them? And in the podcast the one subject that has dominated emails to in recent months... how to get your money back for a cancelled flight, holiday, wedding, concert, football ticket, you name it. We reveal the answer. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
26/09/2033m 24s

MBL: Armed Forces Financial Help

What financial support and guidance is available for serving and former members of the Armed Forces and their families? Joining presenter Charmaine Cozier to talk through some of the information, help and advice on offer are: Forces MoneyPlan The Royal British Legion The Forces Pension Society SSAFA – the Armed Forces charity If you’re a serving or former member of the Armed Forces we’d love to hear your money questions and experiences e-mail or tweet @moneybox. Presenter: Charmaine Cozier Producer: Diane Richardson Editor: Emma Rippon
23/09/2028m 52s

Ex-pat bank accounts closed due to Brexit

Thousands of British people living in European countries have been told their UK bank accounts will be closed by the end of the year because of Brexit. Money Box has learnt that Lloyds Bank and Barclaycard have been writing to customers telling them to cut up their cards and pay off any outstanding overdrafts or debts in two months unless they can provide a UK address where they are resident. Buy now, pay later - the slogan of easy credit for generations but now it's being offered routinely in shops and online whenever you buy anything. The regulator is launching a review. A ban on evictions for residential tenants ends in England and Wales this weekend. We hear from tenants and landlords. And - in the podcast - what to do if you've ever been charged to keep hold of an old email address when you've changed broadband provider to get your money back. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Richard Vadon
19/09/2029m 27s

MBL: Paying for University

Tuition fees, loans, student jobs and financial help, whatever’s on your mind we’d love to hear your questions, dilemmas and advice so e-mail now. Ready to guide you through university costs, student money and work will be: Tom Allingham, Save the Student. Eden Cairnie, StudentJob. Judith McMeekin, Student Money Adviser, Ulster University. Kellie McAlonan, Student Money Adviser, University of the West of Scotland. Presenter: Louise Cooper Producer: Diane Richardson Editor: Richard Vadon
17/09/2031m 12s

Concern over increase in unpaid internships

With fewer jobs and rising unemployment among young people Money Box has seen worrying evidence that the illegal practice of not paying interns is growing. Thousands of young people are locked out of their Government child trust funds even though they have reached 18. And would you invest in a bond backed by your local council? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
12/09/2030m 20s

MBL: Working From Home

If you’ve replaced the buzz of the office with working at the kitchen table we’d love to hear how it's going. Have your work-life balance, your finances, career and productivity been affected? Does it make a difference to team working if you don't meet your colleagues face to face? What responsibilities do employers and employees need to consider and is working from home the future, or are you desperate to get back to the office? What happens if you’re asked to return to your place of work but you’d like more flexibility? Joining presenter Felicity Hannah to talk it over and discuss this changing world of work are: Alison Loveday, Employment Partner, Kennedys Law Louise Goss, Founder and Editor, David D'Souza, The Chartered Institute of Personnel and Development To join the debate e-mail or tweet @moneybox now with your questions, views and ideas. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon
09/09/2030m 22s

The 'lost' Child Trust Funds

From this month, young people turning 18 can access money given them by the Government in a Child Trust Fund. All children born from September 2002 were given vouchers to invest, the idea being to provide children with some savings at the age of 18, to help with the costs of university or living alone for the first time. Initially £250 was put into the account and another £250 was added when he or she reached the age of seven. For lower-income families, the payment was £500. But it's estimated about a third of eligible young people and their families have no idea these funds exist. So how do you go about finding them? The financial regulator is currently consulting on limiting the amount it has to pay out when it fails to operate effectively. Campaigners are concerned it is weakening the current consumer redress. More than two and a half million people have successfully claimed almost £8 billion from the UK government’s Self Employment Income Support Scheme. The scheme was designed to help self employed people whose businesses had suffered because of the economic crisis caused by Covid 19.. We hear from one man who found someone else had claimed his self-employment Government grant - twice! And in our podcast we get a leaseholders response to the news that four of the UK's largest housebuilders are now facing court action after "troubling evidence" was uncovered by the Competition and Markets Authority over the way they sold leaseholds. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher Darin Graham Producer: Alex Lewis Editor: Emma Rippon
05/09/2031m 10s

The Money Clinic: Hollie and Jay

Eavesdrop as a couple open up to a relationship counsellor about their personal finances and their feelings. Money worries are known to put a big strain on relationships, and it can be hard to talk openly and honestly without tempers flaring or heads burying deep into the sand. In this episode, we hear Hollie and Jay in conversation with Dee Holmes, a counsellor from the relationship charity Relate. Jay has been on furlough and is now working reduced hours, but he’s still keen to save what little he has spare for a place to live with Hollie. Hollie is also keen on that idea but can’t quite seem to stop dipping into her savings to buy clothes. Can they find common ground? Presenter: Ruth Alexander Producer: Smita Patel
29/08/2029m 1s

The Money Clinic: Maggie and Declan

Eavesdrop as a couple open up to a relationship counsellor about their personal finances and their feelings. Money worries are known to put a big strain on relationships, and it can be hard to talk openly and honestly without tempers flaring or heads burying deep into the sand. In this episode, Maggie and Declan split their finances 50:50, but have significantly different living costs. Maggie spends generously on Declan and his children, but feels guilty if she spends anything on herself. They sit down with Dee Holmes, a counsellor from the relationship charity Relate, to explore why Maggie feels this anxiety, and what they both might be able to do to ease it. Presenter: Ruth Alexander Producer: Smita Patel
22/08/2028m 44s

The Money Clinic: Poppy and Cliff

Eavesdrop as a couple open up to a relationship counsellor about their personal finances and feelings. In this episode, cafe owners Poppy and Cliff return to the Money Clinic to talk to Dee Holmes, a counsellor with the relationship charity, Relate. Last summer, the Liverpool cafe owners spoke to Dee about how they could find a middle ground - Cliff’s ‘maverick’ attitude towards money was clashing with Poppy’s intense frugality. Since then, they’ve been forced to close their cafe due to Covid-19 and they want help managing the resulting financial and emotional fallout. Will they be able to get back on an even keel? Presenter: Ruth Alexander Producer: Smita Patel
15/08/2028m 19s

The Money Clinic: Eve and Nick

Eavesdrop as a couple open up to a relationship counsellor about their personal finances and their feelings. Money worries are known to put a big strain on relationships, and it can be hard to talk openly and honestly without tempers flaring or heads burying deep into the sand. In this episode, newly-weds Eve and Nick have different ideas about how joined up their finances should be. They sit down with Dee Holmes, a counsellor from the relationship charity Relate, to explore their different attitudes to money, and how they were formed. Will this bring the couple and their finances closer together? Presenter: Ruth Alexander Producer: Smita Patel
08/08/2028m 23s

Coronavirus and holidays

If your holiday plans are affected by coronavirus, what are your rights? Chaos caused by the pandemic has left travellers with many questions - about insurance, refunds and whether they can get away at all. Holidaying in a pandemic isn’t easy but sometimes cancelling isn't either. Our panel of travel experts is ready to answer your Covid-related questions. Email or tweet @moneybox Guests: Rory Boland, Editor of Which? Travel Jill Starley-Grainger, Travel blogger from JetSet Journeys Presenter: Felicity Hannah Producer: Sally Abrahams Editor: Hugh Levinson
05/08/2041m 8s

'We know apprenticeships work'

From now, the over 75s will have to start paying for their TV licences. We speak to the BBC’s Director, Policy Clare Sumner about what the BBC is doing about the 1m pensioners who will receive demands for payment but should be exempt. In his summer statement, the Chancellor Rishi Sunak promised a bonus for employers who hire apprentices over the next six months because “We know apprenticeships work”. But the latest Ofsted figures show that 42% of apprenticeships inspected in England are either inadequate or require improvement - and that they are struggling to inspect at all due to lack of resources. Money Box speaks to the Skills Minister Gllian Keegan MP. And the debt collection firm that is demanding money from people who don’t owe it. What to do if it happens to you. Presenter: Paul Lewis Reporter: Kafui Okpattah Producer: Alex Lewis Editor: Emma Rippon + Ravin Sampat
01/08/2034m 11s


Fake emails, bogus calls, spoof texts: Fraudsters are exploiting the pandemic to fleece as many unwitting victims as they can. So how to spot a scam and keep your money safe? Join Felicity Hannah and a panel of experts offering top tips to avoid being scammed. Share your experiences by emailing or tweet @moneybox Guests: Katy Worobec, Managing Director, Economic Crime, UK Finance Detective Sergeant Marc Cananur, Kent Police Richard Emery, bank fraud consultant, 4Keys International Producer: Sally Abrahams Editor: Emma Rippon
29/07/2036m 39s

'Forced' back to work with no childcare

During the health pandemic a fraud epidemic has been growing. The latest official crime survey found fraud accounts for a third of all crime in England and Wales. It costs the UK economy tens of billions of pounds and very often individuals many thousands of pounds. But the cost is much more than just financial. It can be emotionally and mentally devastating. Money Box has been given access to a rare recording of fraud in progress. An expert assesses what made it so believable and one of the most senior fraud investigators in the UK tells us what he's doing about this kind of financial crime. Also on the programme, the car finance customers stuck with a vehicle they cannot use and no longer own but they still have to tax and insure it. As government advice changes and people are asked to go back to work, many childcare providers remain closed. So do employers need to make any allowances? And in the podcast, will house prices go up or fall - a listener asks should he buy now or wait? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon
25/07/2035m 21s

MBL: Coronavirus and Universal Credit

If you're claiming benefits for the first time because of coronavirus, what’s your experience? Millions of people who have lost their jobs or their income since lockdown, are having to apply for Universal Credit for the first time to help meet basic living costs. But how much do you get and how long before the money comes through? Join Paul Lewis and a panel of benefits experts offering advice on how to claim, what you might get and how to avoid pitfalls. Email your questions and stories to or tweet @moneybox Guests: Anna Stevenson, Welfare benefits expert, Turn2Us Will Hadwen, Working Families Gary Martin, Welfare benefits specialist at Brixton Advice Centre Producer: Sally Abrahams Editor: Emma Rippon
22/07/2037m 15s

Massive increase predicted in need for debt advice

The organisation charged by the government to provide debt advice says it expects the number of people in financial difficulties to soar by 60% as the economic crisis begins to hit home. By late 2021 it expects that eight million people will have not been able to pay at least three bills in a six month period. And there are growing concerns that people with severe debt are being exploited by firms selling Individual Voluntary Agreements - a formal debt solution to pay back debts - which the firms make money from. Saving, if you can afford it. With interest rates at record lows, what is the motivation to save? Some community schemes think they have the answer. And Ofcom say it's concerned 'some customers are not being treated fairly' when it comes to being charged for keeping email addresses after switching provider - available to listen to in our podcast edition. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon
18/07/2032m 53s

MBL: Coronavirus and Childcare

Schools partially closed, nurseries struggling to reopen, grandparents shielding, childminders grappling with social distancing and a lack of au pairs because of travel restrictions. Arguably the UK faces a childcare crisis. At the same time, lockdown is being lifted, the Job Retention Scheme is being wound down, and the government is urging us all back to work to rebuild our shattered economy. But how can parents work without affordable, quality childcare? And how can childcare providers deliver if they don't have the cash coming in? What help is available if you’re income’s dried up, but you still have fees to pay or overheads to settle? Louise Cooper and a panel of experts are here to answer your childcare questions. Email or tweet @moneybox Guests: Purnima Tanuku, CEO, National Day Nurseries Association Will Hadwen, Benefits adviser from Working Families Megan Jarvie, Head of Family and Childcare at Coram Producer: Sally Abrahams Editor: Emma Rippon
15/07/2037m 54s

How much of the Chancellor’s giveaway will come your way?

As quarantine is lifted and airports get ready for summer flights, are some airlines taking advantage of people who are being offered the opportunity to rebook their flights? Earlier this week Chancellor Rishi Sunak outlined how he planned to get the economy up and running again following the harm done by coronavirus. Front and centre was a £2bn "kick-start' scheme to create more jobs for young people. But does it go far enough? Poppy and Ataysha - two young people who could be helped - tell us what they think. With Sam Windett, Chair of the Youth Employment Group. There were also big announcements on the coronavirus job retention scheme with £1000 promised for every person firms bring back to work after being put on furlough. But we hear about the furlough scheme sums that were just too tricky for one employment agency. With Lucy McLynn, Partner and Head of Employment at BatesWells. Plus stampduty, VAT and eating out. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeill Producer: Alex Lewis Editor: Emma Rippon
11/07/2029m 42s

MBL: Coronavirus: Should I go to university this year?

Online lectures yet full tuition fees; socialising at a distance and virtual fresher's events - all because of the pandemic. So is it financially worthwhile going to uni this year, if you won't be getting the university experience you’d hoped for or dreamed of? How valuable is a degree for your future earnings? Is it better to do an apprenticeship, to earn as you learn? Or ditch higher education altogether and dive into the uncertain jobs market? We'll be taking questions and hearing the dilemmas of school leavers across the across the UK as they decide what to do next. Join Adam Shaw and a panel of guests - and share your views and experiences. Email or tweet @moneybox Guests: Dr Maria Neophytou, acting CEO of Impetus Paul Johnson, Director, Institute for Fiscal Studies Sophie Graham, a National Careers adviser Producer: Sally Abrahams Editor: Emma Rippon
08/07/2040m 27s

Children duped by 'loot boxes'

Just days after a damning House of Lords report, Money Box can reveal that loot boxes in some games aimed at children have win rates of as little as 0.01%. Experts are worried this could get children hooked on gambling. The courts have ordered changes in the way income is calculated which will mean more money for thousands of people on Universal Credit. And we hear from one listener who got his money back for a cancelled holiday through his debit card but now the company is trying to take it back. Presenter: Paul Lewis Reporter: Daniel Whitworth Researcher: Lizzy McNeill Producer: Alex Lewis Editor: Emma Rippon
04/07/2035m 23s

Bounce Back Loans

The government-backed loans designed to give small firms quick and easy access to cash during the coronavirus crisis. If you've applied for one, what's your experience? Has it saved your business from collapse? Many listeners have contacted us, angry and frustrated at the time it's taking to get the loans approved. For some, time is running out. Without income, how can they pay the bills, never mind adapt to the new phase of lockdown? Unless they get this emergency cash, they're worried they won't survive. Money Box Live wants to hear your questions, stories and successes. Email or tweet @moneybox Guests: Stephen Pegge, Managing Director of Commercial Finance, UK Finance Craig Beaumont, Chief of External Affairs, Federation of Small Businesses Presenter: Louise Cooper Producer: Sally Abrahams Editor: Emma Rippon
01/07/2034m 15s

Paying to access your holiday refund

Listeners whose holidays have been cancelled are telling us that they are having to pay to get their money back off their credit card. With Helen Saxon, Banking Editor at MoneySavingExpert. Thousands of parents are using lockdown as an excuse not to pay maintenance for their children. Single parent charity Gingerbread say that Covid-19 is making things worse and that the official service that should make them pay is not checking what they say. The face masks that cost $10 to buy but $109 to deliver - and still don’t arrive. The dangers of believing ads on Instagram and social media. Presenter: Paul Lewis Researcher: Lizzy McNeil Producer: Alex Lewis Editor: Emma Rippon
27/06/2029m 34s

MBL: Redundancy

Are you worried you’re about to lose your job because of the coronavirus crisis? Has the job retention scheme kept you afloat since lockdown – but now your boss wants to let you go? If you’re facing redundancy, it's important to know your rights. How many days’ notice should you get and how much pay? If you're an employer, do you understand your obligations if you have to reduce your workforce? Millions of workers are at risk of redundancy in the coming months as the government furlough scheme starts to be phased out from August. So now is the time to get your redundancy queries answered. Paul Lewis and a panel of experts are here with knowledge and advice. Email your questions to Guests: Merrill April, Partner at CM Murray, specialist employment lawyers Susan Raftery, Senior adviser at Acas, the conciliation and advice service for employees and employers Minesh Patel, Welfare policy manager, Citizens Advice Producer: Sally Abrahams Editor: Emma Rippon
24/06/2036m 35s

Thieves stole my identity

There's been a sharp rise in the number of people whose identity was stolen last year - up by almost 20% on the year before. It can have a devastating effect on your financial life. One listener tells us how it took months to restore her good name and cost her £10,000. Young people are inevitably hit badly by a major financial crisis like the one we are living through. Figures out this week show that the number of young unemployed people is growing by more than 4000 every single day. One charity has told the BBC Three reporter Harvey Day that the number of people in their twenties applying for emergency help has soared. And can National Savings and Investments keep up with the demands of being at the top of the best buy tables? Email Presenter Paul Lewis Researcher: Lizzy McNeil Producers: Alex Lewis and Paul Waters Editor: Emma Rippon
20/06/2028m 54s

MBL: Broadband during lockdown

What’s the best way to get fast, reliable and affordable broadband during lockdown? With millions of us now working from home due to Covid-19, and children relying on the internet for online schooling, decent broadband is more important than ever. So how to be sure you're getting the right deal? What offers are available? How easy is it to move to a new provider - and what can you do if your current deal is about to end and you can't get through to your provider? We'll also have top tips on how to make the most of your existing broadband. Our panel of experts is ready to answer your questions and offer their advice. Email us with your broadband woes and wins: Guests: Adam French, Senior Consumer Rights Editor at Which? Selina Chadha, Director of Consumer Policy at Ofcom Producer: Sally Abrahams Editor: Emma Rippon
17/06/2039m 39s

Motor insurance in lockdown

Money Box listeners tell us that their requests for refunds on their motor insurance are being refused despite using their cars less during lockdown. The regulator has recently called on firms to review the value of their policies in light of the lockdown but critics say they let car insurers 'off the hook'. Google is still allowing crooks to advertise dodgy investments and websites, despite telling this programme earlier in the year it was working with the Financial Conduct Authority to offer consumers better protection. We hear from one woman who had almost £30,000 stolen after clicking on a paid for advert that fraudsters had placed. And this week we learnt that the UK economy had shrunk by a fifth in a month - an unheard of decline - showing the difficulties that many firms are experiencing. More than a million have been kept afloat by the Coronavirus job retention scheme. From August all firms will have to start paying towards the costs of furloughing staff. How will they cope and what rights do furloughed employees have if they are facing redundancy? Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Lizzy McNeil Producers: Alex Lewis and Charmaine Cozier Editor: Emma Rippon
13/06/2029m 1s

MBL: How to make your money grow

Adam Shaw and guests discuss how you can make a return on your money in turbulent economic times. With saving rates low and stock markets volatile what should your strategy be, even if you only have a small amount to invest? Panel: Anna Bowes, co-founder of Savings Champion Felix Milton, financial planner at Philip J Milton Email your questions to Producer: Ben Carter Editor: Emma Rippon
10/06/2035m 51s

NHS re-joiners targeted by promoters of tax avoidance schemes

Key workers who are returning to the NHS to help it cope during the coronavirus pandemic are being targeted by promoters of tax avoidance schemes, a Money Box investigation has found. Adverts posted on social media are designed to push key workers towards umbrella companies operating on the fringes of the law which, alongside standard ones, act as employers for freelance contractors. Posing as a health care worker, our reporter was told how she could legally hide a large chunk of salary from the taxman saving thousands of pounds. Her Majesty's Revenue and Customs (HMRC) is warning people not to sign up to what it describes as these "unscrupulous companies", saying some people could end up with large, unexpected tax bills. Presenter: Paul Lewis Reporter: Anna Meisel Editor: Emma Rippon
06/06/2027m 55s

MBL: Single Parents

There are nearly three million single parent families in the UK, which is 15% of all families. Their finances are often tight and they face a particularly high risk of poverty compared with other households. Louise Cooper and guests talk to single parents about the financial challenges brought about by coronavirus and we have experts on hand to offer advice and answer questions. Panel: Victoria Benson, CEO of Gingerbread, the charity for single parent families. Lee Healey, founder of Income Max, an organisation that helps maximise family incomes through a service that guides access to unclaimed benefits Email your experiences and questions to Presenter: Louise Cooper Producers: Ben Carter and Eleanor Layhe Editor: Emma Rippon
03/06/2032m 43s

Self-employed grant extended

Over 2 million people have received a grant from the government’s self-employment income support scheme. This week Chancellor Rishi Sunak announced that it will be extended to pay out another lump sum worth 70% of average monthly trading profits, capped at £6,570. Guest: Andy Chamberlain, Director of Policy for the Association of Independent Professionals and the Self-Employed. It's been more than a month since a ban on using credit cards as a source of funds for gambling came into force. Reporter Dan Whitworth unearths a major loophole in those rules. Guest: Carolyn Harris MP and Chair of the all-party parliamentary group on gambling related harm. University students applying for maintenance loans who have experienced household loss of income of 15 percent or more, due to coronavirus, could be eligible for a higher amount. Guest: Tom Allingham from Save the Student Presenter Paul Lewis Reporter Dan Whitworth Producer Charmaine Cozier Editor Richard Vadon
30/05/2025m 47s

MBL: Furlough problems

A quarter of British employees have been furloughed since the Chancellor Rishi Sunak’s announcement in March. Under the Coronavirus Job Retention Scheme workers are entitled to receive 80% of their pay up to a maximum of £2500 a month but they’re not allowed to do any work for their employer while on furlough. Earlier this month the scheme was extended until October - but from August the government will expect employers to contribute to the huge ongoing costs - estimated at between £10-£15 billion a month. Furloughing is working well for the majority of people but it is causing a number of different problems for some - both employees and employers. Paul and guests talk to some of them. Panel: Susie Al-Qassab, employment partner at Hodge, Jones and Allen Sarah Chilton, employment partner at CM Murray Presenter: Paul Lewis Producer: Ben Carter Editor: Ravin Sampat
27/05/2042m 1s

Festival goers refund woes

Festival goers are trying to get their money back from the organisers of Afro Nation but are being told that Portuguese law means they’re not entitled to a refund – what can they do? Lenders are cutting credit card limits and that could affect your credit rating... but not in the way you might think. Former pensions minister Steve Webb tells us that tens of thousands of older married women pensioners are being paid up to £80 a week too little - how do you go about seeing if you're missing out and how can you claim if you are? Mortgage repayment holidays have helped ease the finances of millions of struggling home owners during coronavirus but how much will the delay in paying cost in the long run? Check out if you are owed pension money here Presenter: Paul Lewis Producer: Ben Carter Reporters: Felicity Hannah and Kafui Okpattah Editor: Emma Rippon
23/05/2033m 1s

Finding a mortgage during Coronavirus

Your questions on the challenges of getting and holding on to a mortgage or re-mortgage during coronavirus. How does being furloughed affect your prospects? Are some job sectors now less desirable to mortgage providers? What if pandemic-related delays in conveyancing are pushing you close to the expiry of your existing mortgage offer? Should fears of a market dip make you reconsider and sit tight where you are - or is it time to reduce your offer? Why are interest rates rising for some types of mortgages and falling for others? We hear what's happening in the mortgage and re-mortgage market from experts Jane King, independent mortgage advisor with Ash Ridge Private Finance - and from Martin Stewart, director of the independent mortgage broker, London Money. Email Money Box Presenter: Louise Cooper Producer: Paul Waters
20/05/2030m 42s

Furlough scheme abuse

Money Box has been hearing from furloughed workers who say their employers are abusing the Coronavirus Job Retention Scheme. It allows staff to be put on leave while the government pays 80 per cent of their wages up to £2500 a month. One worker says he’s being forced to keep working and another says she’s been furloughed but isn’t being paid. Guest Sarah Chilton, partner with employment law specialists CM Murray We hear from Endija who bought her two-bedroom home after viewing it through a virtual tour. Guest Mark Hayward, chief executive of the National Association of Estate Agents And the programme looks at the latest measures to help insurance customers with financial difficulties caused by coronavirus. Email with any questions for the programme. Presenter: Paul Lewis Producer: Charmaine Cozier Reporter: Dan Whitworth Editor: Emma Rippon
16/05/2037m 47s

MBL: Starting a business during lockdown

Felicity Hannah and guests talk to young entrepreneurs who've started businesses during the lockdown. She'll hear about the successes and challenges they encountered along the way. Guests: Emma Jones, founder of Enterprise Nation Zara Khalique, creator of Keep It Bright Email or tweet @Moneybox with stories, experiences or questions for the panel. Producer: Ben Carter Editor: Emma Rippon
13/05/2034m 3s

Can I get a mortgage on furlough?

Pandemic-related salary cuts and being furloughed could affect your ability to get a mortgage. What will mortgage providers take into account - your previous normal salary or your 80% rate? And will job types in sectors hit badly by the coronavirus now be deemed less desirable by lenders? We hear your stories and get advice from Martin Stewart, Director of the independent mortgage broker, London Money. Millions of self-employed workers are being offered help through the government's new Self-Employed Income Support Scheme (SEISS). But Money Box listeners say they've experienced problems with the SEISS online checker and complain they've been wrongly rejected. We discover what's going on with the scheme and hear from the chief executive of HMRC, Jim Harra - the man in charge. Many of us are being forced to work from home during the pandemic and that can means extra costs for the employee. We find out from Heather Self, Tax Director at Blick Rothenberg, how your employer can offset your extra costs and what you can claim against tax. Good news for some Virgin Money customers who had their credit cards frozen this week and there's a cancelled holiday chargeback success story in the Money Box podcast. Email or tweet @Moneybox with any personal finance questions or queries. Presenter: Paul Lewis Producer: Paul Waters Editor: Emma Rippon Reporter: Ben Carter
09/05/2031m 3s

Young workers affected by coronavirus

Graduates and young workers face huge challenges getting and staying in a job as coronavirus changes the employment picture. Louise Cooper discusses the consequences and solutions. Guests: Laura Gardiner, Research Director at the Resolution Foundation Michele Farmer, Regional Director at the Prince's Trust Email questions and experiences to Reporter: Kafui Okpattah Producer: Ben Carter Editor: Emma Rippon
06/05/2031m 11s

Furlough problems and obtaining cash refunds

On this week’s Money Box we hear from people who’ve been furloughed by their employer but are being pressured into working anyway - something very much against the rules of the Job Retention Scheme. And can an employer force those people still working to take a pay cut? Paul talks through the legal implications with Susie Al-Qassab, partner at Hodge, Jones and Allen Solicitors. As the consumer watchdog threatens legal action against companies refusing to refund customers during the coronavirus pandemic, we hear about the struggles some listeners have been having with various companies. Gary Rycroft, partner at Joseph A Jones Solicitors, and consumer rights champion Helen Dewdney from The Complaining Cow website talk through the issues. And we have exclusive figures from the National Gambling Helpline about a sharp drop in callers and how it’s worried about what that might mean for 100,000s of problem gamblers during lockdown. Paul talks to one of the problem gamblers affected and speaks to Anna Hemmings, CEO at Gamcare. Reporter: Dan Whitworth Producer: Ben Carter Editor: Emma Rippon
02/05/2034m 21s

MBL: Coronavirus and claiming benefits

Many people are having to claim benefits for the first time due to coronavirus. Paul Lewis and guests find out how some people have found this experience. Was it clear how to claim? Did you find the rules easy to understand? Have you got your money yet? Is it enough? What other help is out there? Guests: Victoria Todd from Low Income Tax Reform Group and Will Hadwen, a welfare rights advisor with Working Families. Email: Producer: Alex Lewis and Ben Carter Editor: Emma Rippon
29/04/2035m 14s

Umbrella companies and the contractors “left in limbo”

650,000 people work as contractors in a wide range of jobs across the UK – supply teachers, IT engineers, health care workers. But some of them have told Money Box they’ve been left in limbo by umbrella companies who say they need more clarity from the government before they can decide to furlough them or not. Issues about how much the contractors would get, how much holiday pay they’d be owed and what the industry will do if they don’t get any more guidance from the government means huge financial stress and worry for all those involved. Guest: Julia Kermode, Chief Executive, The Freelancer & Contractor Services Association. There's a glimmer of hope for cash savers as NS&I abandons plans for major interest rate cuts to its variable rate savings products which were due to happen on May 1. Anna Bowes Co-Founder of Savings Champion also rounds up what’s happening elsewhere in the cash savings market. We look at ways to safely access cash for people who are self-isolating and relying on relatives or volunteers to do their shopping for them. Guest: Helen Saxon, Banking Editor MoneySavingExpert Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Emma Rippon
25/04/2033m 16s

Car Finance

On our programme last Saturday we looked at the new Financial Conduct Authority guidance for people with car finance who are struggling to pay it due to coronavirus. 80% of all private new car buyers take out finance at the dealership and there’s £110bn worth of debt outstanding. We get lots of questions from listeners about how car finance actually works so for this special podcast extra we’ve got Stuart Masson, editor of to explain. He’ll also talk about the FCA guidance in more detail. Reporter and Producer: Ben Carter
24/04/2026m 9s

Coping with debt and accessing credit

Adam Shaw and guests talk to people struggling with bills and finding it hard to access credit. They offer practical advice about how to stay on top of your finances. Guests: Richard Lane from StepChange and Sara Williams from Debt Camel. Email: Producer: Ben Carter Editor: Emma Rippon
22/04/2032m 20s

Wage support changes and debt help

Action to protect workers who would otherwise face redundancy due to the coronavirus outbreak was brought in by the government last month. Known as the Job Retention Scheme it pays 80 per cent of wages for people kept on by their employer up to a maximum of £2,500 a month. At the time there was disappointment from those who missed out because they didn’t start their job before the scheme’s cut-off date of February 28th. This week that date was extended to the 19th of March. The Treasury says the date change is “expected to benefit over 200,000 employees” - but will it? Guest: Heather Self, Tax Partner, Blick Rothenberg. Plans to refund the victims of fraud isn’t "working as well as hoped" according to financial watchdog the Payment Systems Regulator. Data gathered by the PSR shows that two high street banks who promised to refund victims refused to do so in 96% of cases. Money Box hears from the PSR Managing Director Chris Hemsley to find out what his organisation is doing about it, what action it wants to see from the banks… and why it isn’t taking tougher action already. Money Box also hears from the son of one victim whose bank initially refused to refund him after criminals used his bank details to steal his life savings of £90k. The FCA announced more plans to support households struggling to pay bills due to the impact of coronavirus on incomes. They include a three month payment freeze for car loans and a one month interest-free halt on high-cost short-term credit payments like payday loans. The FCA hopes to finalise the proposals by Friday 24 April and expect them to happen shortly afterwards. A three month credit card payment holiday for people with cash problems caused by coronavirus came into force this week. Guests: Sara Williams debt campaigner and founder of the Debt Camel blog and Stuart Masson Editor for Presenter: Paul Lewis Editor: Emma Rippon Producer: Charmaine Cozier
18/04/2025m 8s

Student Finance

How are student finances being affected by coronavirus? Louise Cooper is joined by Tom Allingham from Save The Student and Hayley Borrett from The National Association of Student Money Advisers. They'll hear from students with concerns about paying fees, meeting rent obligations, making student loan payments and much more. Email with questions and experiences or tweet @Moneybox Producer: Ben Carter Researcher: Kafui Okpattah Editor: Emma Rippon
15/04/2031m 16s

Coping with ‘income shock’

Millions of people are still facing huge financial pressure despite government measures to help them deal with the fallout from coronavirus. Some estimates show that up to half of the 5m people who are self employed won’t be helped by the support package that the government has announced. Many thousands more, who are employees, are not eligible for the job retention furlough arrangements. Unsurprisingly the benefits system has seen an unprecedented number of new applications for Universal credit. We’re hearing of a back log of many weeks as the Department for Work and Pensions tries to work through more than a million new cases. So if you are one of the millions of people affected by a huge and sudden loss in income, what can you do to survive? Paul Lewis and guests discuss their top tips for surviving financial shock. Joining Paul are: - Nick Hill - money expert, Money And Pensions Service - Laura Peters - from Mental Health and Money Advice - Anna Stevenson - welfare benefit expert at charity Turn2us Producer: Alex Lewis Editor: Emma Rippon
11/04/2028m 36s

Tenants and landlords rights

Louise Cooper and guests discuss how government rules help tenants and landlords affected by coronavirus. Guests: Henry Pryor - Buying agent and property expert Anny Cullum - National organiser for Acorn, a community and tenants union John Stewart - Policy manager at the National Residential Landlords Association Email questions to Producer: Ben Carter Editor: Emma Rippon
08/04/2035m 40s

New starters and the furloughed worker scheme

People who have recently begun new jobs say that the government’s plan to help businesses hit by coronavirus may treat them unfairly. Under the Coronavirus Job Retention Scheme, a business can choose to furlough workers – that is, keep them on the books but not working and at home. The government will pay 80 per cent of their wages up to £2,500 per month. Companies may choose to top up furloughed employee wages to 100 per cent. However, to be eligible for furloughing, workers have to have been in employment with the company on February 28th, 2020. New starters say that unfairly leaves out people who happened to be between jobs on that date. It also means that people who have changed jobs since then cannot ask to be furloughed by their new employer. We hear the experiences and concerns of new starters and employers, alongside Edwin Morgan, director of policy at the Institute of Directors, and employment lawyer Amy Wren of Farrer and Co. Then we put your points to Harriet Baldwin, MP - a Conservative member of the Treasury Select Committee and former economic secretary to the Treasury. There's an update on the Financial Conduct Authority's proposals for new rules on lending. And on the podcast, happy news from a Money Box-inspired wedding. Presenter: Felicity Hannah Producer: Paul Waters Editor: Hugh Levinson
04/04/2030m 9s

Coronavirus: Your travel queries answered

In recent weeks the Money Box inbox has been inundated with your queries and questions about travel and holiday issues. So we invited Simon Calder, travel editor at The Independent, to shed some light on some of the most common problems people are facing.
02/04/2026m 2s

Covid19 - Will insurance cover it?

Wedding plans in ruins, holidays cancelled, business on hold and landlords unable to rent out their properties. This is exactly the kind of unexpected scenario we buy insurance policies for, but are they written to cover once in a century events like the coronavirus outbreak? Our panel of experts answer your questions on insurance policies and claims.
01/04/2035m 47s

Assistance for the self-employed

This week the Chancellor Rishi Sunak announced the Government’s much anticipated help package for the self employed. Only about two thirds of an estimated 6m workforce will gain anything, leaving over a million people without help. We look at the package in more detail, including the changes to benefits and hear top tips for getting paid in a timely manner. And the banks were quick to promise support for customers in need but are they actually delivering? Money Box listeners tell us their experiences. Presenter Felicity Hannah Reporter: Ben Carter Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
28/03/2032m 14s

Help for small businesses and the self employed

Announcements from the Government are coming thick and fast about the help available for small business in these difficult times. An expert panel joins Adam Shaw to discuss and answer your questions on what assistance might be on offer. We also look at issues facing the self-employed and discuss what support is currently out there for them. Get in touch by email: or tweet: @moneybox. Joining Adam: Will Hadwen - rights adviser from Working Families Sonali Parekh - Head of Policy at the Federation for Small Businesses Alasdair Hutchison - Policy Development Manager from the Association of Independent Professionals and Self Employed Producer: Darin Graham Editor: Emma Rippon
25/03/2041m 34s

The Coronavirus Effect

Money Box unpicks the Chancellor's announcement on support for wages and rents. Investments have taken a massive hit over the last few weeks as the stock market has dived. We speak to one Money Box listener who thought his fund, which was nearing maturity, had been moved to a 'safer' account - only to discover it hadn't. And the latest fraud statistics show that in 2019 fraud increased by 45%. We speak to Katy Worobec, Managing Director of Economic Crime at UK Finance, the collective voice of the banking industry. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
21/03/2024m 30s

MBL: Travel and coronavirus

The UK government has urged Britons to avoid non-essential travel to anywhere in the world for 30 days to tackle the spread of coronavirus. Where does that leave people and their holiday plans? And what about future holidays? Joining presenter Louise Cooper to share their views: Simon Calder, Travel Editor at The Independent. Charlie Campbell, Senior Policy Adviser at the Association of British Insurers. Gary Rycroft, solicitor at Joseph A Jones & Co LLP. Email questions to Producer: Darin Graham Editor: Richard Vadon
18/03/2028m 44s

Corona Virus - the financial fallout

The financial fallout from the Corona Virus pandemic. Making sense of the help available. And the Chief Financial Ombudsman, Caroline Wayman, tells us that the banks warnings are not good enough and that they need to do much to stop people becoming victims of so-called "push payment fraud". We report on a "never seen before" fraud that lead to a ninety-one year old losing his life's savings. The criminals used the victim's driving licence to set up an account in his name, but under their control. They stole £90,000 over five months. When he became suspicious he contacted his bank but they refused to refund him. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
14/03/2031m 1s

MBL: The Budget Special

Whether you're young or old, rich or poor, how will the Budget affect your personal finances? Paul Lewis and a panel of experts give their opinions on how it will affect your wallet and take your calls. Our panel this week; Anita Monteith – Institute of Chartered Accountants Heather Self- Blick Rothenberg Accountants Tina Riches – Tax Aid Call 03700 100 444. Lines are open from 1pm on Wednesday 11 March. You can also email or tweet @moneybox
11/03/2038m 3s

TikTok - time for change?

TikTok has been downloaded over 1.6 billion times and most of its users are young. They share videos and stream their activities live. The site allows people who have over 1000 followers to be given presents by other users in exchange for giving their account a 'shout out'. To give money you should be over eighteen. So how did a 9 year old girl gift thousands of pounds from her dad's bank account? It will be at least another two years before estate agents and the property business will be regulated - that estimate from the man the government asked to propose reforms. And why do student loan repayments take more from people who work and earn irregularly than if they had a steady salaried job? Presenter: Paul Lewis Reporter: Daniel Whitworth Producer: Alex Lewis Editor: Emma Rippon
07/03/2030m 51s

MBL - The future of giving

The traditional model of giving is in decline, no longer do people have a charity for life. Now the sector is coping with huge changes in the way people give from card payments, crowdfunding to adventure fundraising. Is sponsored skydiving becoming the raffle of the 21st Century? Technology offers huge opportunities as well as challenges, with new software making fundraising easier as well as connecting charities to donors across the world. But how can smaller charities tap into this potential?Louise Cooper and her panel of guests ask whether charities are ready for these changes and what they mean for donors. Joining Louise are- Kelly Southcott from charity consultancy Kivo Joe Saxton from charity research firm NPF Synergy Email: with questions and experiences for the panel.
04/03/2035m 8s

New hope for leaseholders

People who bought leasehold homes from developers were "misled". That is the damning verdict of a report by the Competition and Markets Authority. They say its findings support calls for a change in the law in this area and that they are ready to take this fight to the courts to force developers to change their ways bringing new hope to leaseholders. Young savers in the government-backed pension scheme called NEST see their money grow more slowly than older people because their contributions are automatically put into a low risk, lower return fund. And after years where hundreds of thousands of students have overpaid their student loans by hundreds of millions of pounds, the Student Loans Company is starting to trial a system to automatically refund customers who have over-paid on their student loan repayments. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
29/02/2029m 28s

Discrimination and housing benefit

Landlords and letting agencies who advertise property with a ban on renting benefits claimants - so-called "No DSS" clauses - risk legal action under anti-discrimination laws. So why do such restrictions persist? What can prospective tenants on benefits do about it? And what legal and financial risks are being run by landlords who display "No DSS" restrictions? Money Box Live takes your calls and hears from Polly Neate, the chief executive of the homelessness and housing advice charity, Shelter. And from John Stewart, policy manager of the Residential Landlords Association. Presenter: Paul Lewis Producers Paul Waters & Jordan Dunbar Email- Twitter - @moneybox
26/02/2031m 56s

Savings - are they drowning not waving?

A Money Box investigation has found that two of the biggest broadband providers are charging people up to £90 a year to keep their email address if they switch to another supplier. The regulator Ofcom has told Money Box that it has written to the firms and may take further action. Nearly two million savers will miss out on more than £100 million a year income following the announcement this week of cuts to National Savings and Investments interest rates. Is this the end of savings? From April the liability for any underpaid tax shifts from the contractor - IT expert, business consultant or indeed a care worker - to the firm that wants the work done. The result is that many big firms including banks are refusing to take on contractors unless they become employees for the short period they work there. The contractors say that cuts the fees they are paid, increases their costs, and removes their flexibility. Campaigners say contractors are leaving the UK and want the changes to be delayed. Presenter: Paul Lewis Producer: Alex Lewis Editor: Richard Vadon
22/02/2029m 26s

MBL: In-game purchases

Unexpected bills from video games and apps? The online world of video games and apps can be financially treacherous, filled with loot boxes and micro-transactions. They can mean large, unexpected bills through the relatively new phenomenon of in-game purchases. Louise Cooper and guests discuss what your consumer rights are if things go wrong. Guests: Dr Jo Twist, CEO at The Association for UK Interactive Entertainment (UKIE) Alex Neill, CEO at Resolver David McClelland, technology journalist Producer: Ben Carter Editor: Hugh Levinson
19/02/2033m 21s

Bereavement Support Payment

Should the unwed lose out on a benefit paid to married people? Bereavement Support Payment is available to the widows, widowers or surviving civil partners of people who died on or after 6 April 2017. There's additional money if they have children. A recent High Court judgement held that the Pensions Act, by excluding bereaved unmarried partners from claiming Bereavement Support Payment, contravened the human rights of any children they might have. This week, Prime Minister Boris Johnson told parliament that he would look into what he described as an "injustice". Guest: Alison Penny, director of the Childhood Bereavement Network. Richard is 20 and earns £18,000 a year. He applied online for a credit card. When this was approved he was shocked to find he had an £8,000 credit limit. Guest: Peter Tutton, head of policy, StepChange debt charity. If you missed the January self-assessment tax deadline, picked up a £100 penalty and still haven't filed, there's another deadline. It's March 1st and if you have tax to pay the penalties for missing it could cost you a great deal more. How can you track down old pensions from past jobs? When you find them, will you be able to you lump them together? Guest: Claire Trott, head of pension strategy for Technical Connections. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Emma Rippon
15/02/2025m 28s

MBL: Getting the best broadband deals

This week Louise Cooper asks how you can negotiate the best broadband deal. How do you know if you’re paying too much? What’s the best way of securing a better deal? What are your rights if you’ve been overpaying? What are the best deals available at the moment? Guests: Selina Chadha: Director of Consumer Policy at Ofcom Adam French: Consumer Rights Editor at Which? Guy Anker: Deputy Editor at Money Saving Expert Email questions for the panel or top tips to Producer: Ben Carter Editor: Emma Rippon
12/02/2034m 2s

Leap in Under 30s taken to court for debts

Money Box has found that there has been a big increase in the number of young adults being taken to court for unpaid debts. Court records show that last year around 160,000 people in their twenties were given County Court Judgments in England and Wales - a rise of 30 per cent from the year before. How a £3 month long trial for a dating website ended up costing one user £300. And Jon Douglas visits a bank that’s swimming against the tide by opening branches in rural locations. Presenter: Louise Cooper Researcher: Darin Graham Producer: Alex Lewis Editor: Emma Rippon
08/02/2031m 3s

MBL: Dream weddings on tight budgets

Wedding planning can be stressful and expensive. Venue, catering, flowers...the list goes on. Charmaine Cozier and guests talk through the best ways to budget and negotiate on price. Guests: Lisa Garwood-Cross, Living Thrifty Eve Obasuyi, Money Medics Ruby Norris, Wedding Ideas Magazine Gary Rycroft, Joseph A Jones Solicitors Email questions and experiences to Producer: Ben Carter Editor Emma Rippon
05/02/2034m 13s

Brexit and benefits

One of the most important rights that Europe gave us was the freedom to live and work in EU countries and retire there. About a quarter of a million UK pensioners live in the EU and draw their UK pensions and, in most countries, still get the winter fuel payment. But will that continue post - Brexit? A Money Box investigation by Dan Whitworth has found more than 1000 people making the most serious complaints about maladministration at the Department for Work and Pensions face waiting 18 months before their case is even opened. And the campaigner trying to get Google to take action on adverts for unregulated investments. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
01/02/2029m 33s

MBL: Your rights when a dream holiday becomes a nightmare experience

What are your rights when that dream holiday you've saved up for gets cancelled or you experience problems during the holiday itself? Paul Lewis and guests answer your calls and emails. Guests: the travel journalist Simon Calder and consumer champion Helen Dewdney. Email: Producer: Ben Carter Editor: Emma Rippon
29/01/2031m 25s

Concern over quick sale estate agents

Home owners are at risk of losing large amounts of money when selling their properties by using so called quick sale estate agents. That’s a warning from Trading Standards. It’s told Money Box it’s seen dozens of examples of people losing tens of thousands of pounds from the market value of their homes when agents exploit people who are desperate to sell quickly. In the first half of last year private parking firms requested 4.32m driver details from the DVLA so they could issue fines to motorists. This number of demands is 25% up on 2018 which was itself a fifth higher than 2017. We get many emails to from listeners asking what they should do when they think they have been sent a demand which they believe is unfair. We speak to parking expert John Wilkie to find out. A Money Box investigation has found that councils around the country are charging students Council Tax over the summer holidays when they should be exempt. Last week we heard from a student at Durham University who'd been sent a bill for hundreds of pounds. After the programme we were contacted by students from Oxford, Norwich, Salford, and Chester who had a similar story. Student bodies are now calling on the government to address the issue with local authorities to ensure that students aren’t forced to pay Council Tax. Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Darin Graham Producer: Dan Whitworth/Alex Lewis Editor: Emma Rippon
25/01/2030m 20s

MBL: How to make the gig economy work for you

The gig economy is booming in the UK. More than a million people are using online platforms to secure jobs. Some people say that Uber drivers and couriers are the poster boys and girls for an exploited part of the workforce. Others argue the flexibility of working when and where you want works perfectly for those who don't want a 9-5 job. Adam Shaw hears the good, the bad and the ugly tales from those working within the industry and he finds out how people can make the gig economy work for them. Email with your experiences or questions for the panel. Guests: Nye Cominetti, economic analyst at the Resolution Foundation Max Dewhurst, courier and IWGB unionist Andy Chamberlain, Deputy Director of Policy and External Affairs at the IPSE. Producer: Ben Carter Editor: Emma Rippon
22/01/2031m 1s

Should students pay council tax?

Four students studying at Durham University received a surprise bill for Council Tax. They were billed hundreds of pounds for a period when no-one was living in the property over the summer. After Money Box got in touch, the council looked again at it and concluded that the request for payment was made in error. The charge has now been cancelled. It also reviewed their council tax records for 2019/20 and found no other cases of students being asked to pay. We speak to the editor of the Council Tax Handbook. Police forces across the UK have seen a recent spike in cases of what is called courier fraud. Criminals persuade older people to take cash out of the bank and then give it to a courier to keep it safe. What can potential victims do to avoid being scammed? Earlier this year we looked at the history of financial mistakes. We asked listeners to get in touch with their biggest financial mistakes. A number of people told us theirs was buying a flat with Grenfell-style cladding and then being billed tens of thousands of pounds for its removal. We hear from people in this position. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
18/01/2024m 23s

MBL: How to buy a property without help from mum and dad

For many young people buying a home can seem like an impossible dream. High property prices, no way of saving for a big deposit and worries about paying for a hefty mortgage. But it's not all doom and gloom. Plenty of people are buying their first homes and the programme will hear from some of them. There are some cautionary tales though and we'll hear about those too. Felicity Hannah is joined by - Kate Faulkner, property market analyst and commentator, Ella Cheney, shared ownership programme manager at the National Housing Federation and BBC journalist Thea de Gallier who focuses on housing issues. Producer: Ben Carter Editor: Emma Rippon
15/01/2036m 30s

Travelex customers face continued chaos

Council tenants on Universal Credit are much more likely to be in rent arrears than those who don’t get the benefit. That’s according to research carried out by Money Box. We surveyed local authorities for 12 of the largest cities across Britain and found tens of thousands of people having to manage this debt. The numbers also suggest not only are people on the benefit more likely to be in arrears, but they’re likely to owe much more too. We find out why. Proposals about how to reform leasehold laws in England and Wales have been described as 'nothing more than tinkering' by campaigners. We speak to Professor Nick Hopkins the member of the Law Commission responsible for this report. And foreign exchange company Travelex is still closed for business after a ransom attack eleven days ago. We find out what this means for its customers. Presenter: Paul Lewis Reporter: Howard Mustoe Producer: Alex Lewis Editor: Emma Rippon
11/01/2025m 0s

MBL: How to make money from social media

The world of the influencer is a lucrative one. Online stars made $8bn in 2019 and it's not just household names that are earning money. Louise Cooper and her guests explain how you can make money from your social media presence. Louise talks to - Beckii Cruel who posted videos of herself dancing to Japanese pop music in the late 2000's and ended up 120,000 subscribers to her Youtube channel. Sara McCorquodale who has written a book (Influence) about the rise of the social media influencer and runs her own influencer marketing agency Corq. Kate McCabe who turned to social media when she lost her job a couple of years ago and now posts videos of her spotting bargains at car boot sales and antique Mike Parkes from Go Simple Tax who explains how influencers - whose remuneration comes in the shape of income, gifts and experiences - should complete their tax returns. Producer: Ben Carter Editor: Emma Rippon
08/01/2032m 18s

The history of financial mistakes

History is littered with tales of financial error – many instantly familiar even though they may have taken place several centuries apart. Why do we keep on making the same mistakes with our money and what can we do to stop making them? Paul Lewis discusses with Russell Napier, the Keeper of Edinburgh's Library of Mistakes, Prof Nicky Marsh who is writing a book on the history of financial advice and Dr Joe Gladstone from UCL's School of Management who helps people make better behavioural choices with their money. Picture: General Gregor Macgregor - Scottish soldier, adventurer and confidence trickster. Producer: Alex Lewis Editor: Emma Rippon
04/01/2031m 47s

The Money Clinic revisited

Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. Earlier this year Ruth Alexander introduced ‘The Money Clinic’. In this special Money Box series we eavesdropped on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learnt about their relationship with each other and how money impacted on their relationships, as well as hearing how they managed the emotional side of money. We learnt that individual attitudes to money are formed in early life, and how arguments about it are often about much more than just money. In this programme we catch up with two households and hear what impact the Money Clinic had on their relationship with money. If you have a money and relationship issue you would like to share, email Presenter: Ruth Alexander Producer Smita Patel Editor Emma Rippon
28/12/1923m 53s

The gift of money

The Government has accepted all but one of the recommendations made by Sir Amyas Morse in his review of the controversial 'loan charge'. This means that 11,000 people will be let off paying money to HMRC. They had signed up to schemes that paid part of their salary as a loan. Promoters of the scheme had told them that meant they were not liable to income tax but had ended up receiving bills for thousands of pounds retrospectively. Financial advisers are not happy with changes the regulator has made to how you check if a financial adviser is registered. And the best way to gift money to children at Christmas. Presenter: Paul Lewis Reporter: Dan Whitworh Producer: Alex Lewis Editor: Emma Rippon
21/12/1929m 30s

Money Box Live: Communal Living

From a housing cooperative near the city, to an organic farm in the sticks, communal living can vary enormously. So what are the financial pros and cons of a shared lifestyle? Adam Shaw visits a co-housing scheme in Leeds where residents enjoy the privacy of their own home, whilst sharing meals, cars and mortgage costs. How much can they save on their monthly bills and what are the downsides of living together with your neighbours? If you have experience of communal living - whether a hippy commune, a co-housing scheme or even a student housing cooperative - do get in touch and share your stories. You can email any time, or tweet @moneybox. Or call 03700 100 444. Lines open from 1pm on Wednesday 18 December. Guests: Chris Coates, an editor at Diggers and Dreamers, a website offering information about communal living Angela Vincent, from the UK Cohousing Network
18/12/1933m 2s

The battle for buying your freehold at a fair price

It's been described as a "David and Goliath" contest. Hundreds of leasehold home owners have joined together - for the first time - to begin a legal fight to take control of the freehold on their properties. They want investment companies, which bought the freeholds, to sell them for a fair price. Renovare is a new 'banking solution' for ex-offenders, charging £7.99 a month for its services. We speak to Chief Executive David Bright about their funding model. And now we know Brexit will happen, what do we know it will mean for your consumer rights and personal finances? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
14/12/1928m 12s

Money Box Live: How to find the right car finance

Over 90% of all new car purchases are made using some form of finance. And yet research suggests the vast majority of buyers don't understand the contracts they're signing. If you're the proud driver of a shiny new motor, how much of the small print did you read before leaving the showroom? Do you know what are your obligations if you become ill soon after getting your car? And how important is the amount of mileage you expect to do in a year? Whether it’s a hire purchase agreement, a Personal Contract Purchase (PCP) or a straight leasing contract, what are your rights and what can you do if things go wrong? Join Louise Cooper and her panel of experts as they look under the bonnet of car finance deals. Guests: Stuart Masson, Editor, The Car Expert Adrian Dally, Head of Motor Finance at Finance and Leasing Association If you'd like to share your stories or experiences, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday 11 December. Or email or tweet @moneybox
11/12/1935m 37s

Christmas Debt

For many households, Christmas is the most expensive time of year. Food, drink, presents - the list of things to spend money on can be endless. Many of us will be using debt as a way to make that spending happen. Figures this week show that there is so much unmanageable and unsustainable debt in the UK that just the fees and charges on it all work out at nearly £1000 for every single adult in the UK. People who are second cardholders on a Nationwide credit card account are being prevented from making online purchases because of new customer identity checks. These checks are being phased in under new European regulations which insist on a second line of identification when we buy things online. It's called 'Strong Customer Authentication'. Usually that means a six digit code is sent by text to your mobile to enter online but for certain accounts with more than one card holder, these texts are only going to the primary account holder. Investors in one of the UK's biggest commercial property funds run by M&G have been temporarily prevented from taking out their money. The fund owns offices, and shopping centres and whole High Streets of retail units. They have been having a difficult time with many going bust or demanding rent cuts to stay in business. But what does this mean for investors - those invested directly and indirectly via a pension fund? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
07/12/1927m 50s

Money Box Live: Fostering

How much financial support is available for foster carers looking after children in need? Around 65,000 children live with foster families across the UK. Foster carers provide a safe and stable place for them to live when they can't live with their families. It may be for a few days or even for their entire childhood. But as a foster carer, what help is there if your finances don’t cover the bills and the extras needed? Paul Lewis and a panel of experts will be taking your calls and hearing your experiences of fostering. Guests: Jackie Sanders, Fostering Network Harvey Gallagher, Nationwide Association of Fostering Providers Paul Kind, Professor of Health Outcome Measurement, Leeds University If you'd like to share your stories, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday 4 December. Or email or tweet @moneybox
04/12/1935m 15s

Money Box election 2019 special

With fewer than two weeks to go until the 2019 General Election, Money Box takes a personal finance look at the manifesto pledges of the four main parties. Among the subjects covered are issues like workers’ rights, benefits and taxes. Hear the Chancellor, the shadow Chancellor, as well as Liberal Democrat and SNP spokesmen on finance, talk through their promises and how they’d bring about the changes they want to see. Presenter: Paul Lewis Producers: Eleanor Briggs, Dan Whitworth and Alex Lewis Editor: Emma Rippon
30/11/1942m 55s

Money Box Live: Bailiffs

What can and can't bailiffs do when they knock on your door to collect a debt? What happens if it's not your debt, or you've paid it off already? And can you refuse them entry? Louise Cooper is joined by Matt Hartley from Money Advice Trust, the charity that runs National Debtline and Business Debtline; by Russell Hamblin-Boone, CEO, Civil Enforcement Association, the trade association representing civil enforcement agencies (bailiffs) and by Mike Holmyard from Citizens Advice Scotland. If you'd like to share your stories, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Or email or tweet @moneybox
27/11/1930m 31s

The best way to tip

Money Box has learned that an increasing number of families who bought new build freehold homes are finding a few years later find they cannot sell them. It's down to the annual charges made to pay for things like maintenance of roads, streetlights, and parks. In many cases the local council will not take on these costs so, through a management company, developers impose a so-called rentcharge on the houses to cover these expenses. Legally this means that the management company can take possession of a property if the homeowner gets 40 days behind with their payments - something mortgage lenders don't like. Every year more than 4000 people reach state pension age - but do not qualify for a state pension. Many of them are self-employed and may have paid thousands of pounds a year in National Insurance contributions - but not the right sort of contributions to qualify for a pension. We speak to someone in that situation. When you buy a meal do you leave a tip? Around one in eight of us never does. Perhaps because we carry less cash or because we're not quite sure what happens to the tip we leave. Do the waiters really get the money? Or is it taken by the managers to meet their costs? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Andrew Smith
23/11/1927m 22s

Money Box Live: Collectables

From comic books to Dinky Toys, costume jewellery to milk bottles, there’s plenty of choice when it comes to collecting. But where should you buy and how to be sure you’re getting a good price, whether you're buying or selling? Paul Lewis is joined by Roo Irvine from Kilcreggan Antiques shop in Argyle and Bute. She's also an expert on BBC's Antiques Roadtrip and Bargain Hunt. Also on the panel is vintage toy collector, Lawrence Lambert, valuer on BBC TV’s Cash in the Attic. If you'd like to share your stories, contact the Money Box team. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Or email or tweet @moneybox
20/11/1933m 9s

Starting young to save for retirement

The UK's banks haven't been able to agree who should pay compensation to customers who have had money fraudulently stolen from their bank accounts. Until last May the banks routinely refused to refund these customers. A new Code promised that all innocent customers would be reimbursed from 28 May but that runs out at the end of next month. We speak to Tom Blomfield boss of Monzo, one of the biggest online-only banks. Can technology be used to make it easier and cheaper for people to borrow money - especially those who use expensive short term credit or have poor credit ratings? That was the starting point for the Affordable Credit Challenge which was launched in July to make loans not only more affordable but also more available to low income households. We find out about the solutions that have made it onto the shortlist. A few weeks ago we were contacted by a listener who had suggested to his daughter and son aged 19 and 18 that they start a pension. But they told him "it was a bonkers idea". But could they be persuaded it was in fact something worth considering? And the joke bank notes that made their way into circulation: who bears the cost when they’re discovered not to be legal tender? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
16/11/1927m 8s

Money Box Live: Leaving School at Sixteen

What are the career options available for 16 year-olds today and what are the financial implications? Whether it's college, some paid work or getting an apprenticeship, how will your money issues change if you leave school and pursue other choices? Presenter: Adam Shaw Guests: Billy Sexton, All About School Leavers Erin Bartley, Careers adviser with Skills Development Scotland Tom Stenner-Evans, Partner, Michelmores
13/11/1936m 18s

Hotel room investors face losing 'life changing' sums

People who put money into a UK-wide hotel room investment scheme have been told they’re likely to have lost their money. Northern Powerhouse Developments tempted more than a thousand people to buy hotel rooms in tourist hotspots across England and Wales. Investors were told their money would earn them 10% a year and also be used to refurbish the hotels that had been bought. But, four years since it began to attract investors, the company behind the scheme is bust and the hotels are up for sale. BBC Wales reporter Kayley Thomas has been investigating. Three small energy suppliers owe the regulator more than £2 million between them because they have not obtained enough energy from renewable sources. This so-called renewable obligation is run by the regulator Ofgem to make sure that energy suppliers source enough of their energy as 'green'. We discuss the significance of this. Rising housing costs and inflexible tenancies are forcing young couples to live together long after their relationship has ended, sometimes sharing a room or even a bed. One survey of 2000 people found that one in six of us have lived with an ex-partner at some time. But is there anything you can do to ease the financial pain? Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
09/11/1929m 24s

Money Box Live: How To Retire Young

Could you save enough of your income and budget so tightly that you can afford to retire in your thirties or forties? A US movement called FIRE – Financial Independence Retire Early – encourages millennials to stash enough cash to quit their job early and still live well. But how does it work? And do you have to be on a massive salary to make it a reality? With interest rates at historic lows, where can you invest for a decent return? What happens if you're a low-income earner? And what sacrifices must you make to achieve retirement before you reach fifty? Louise Cooper will be joined by Barney Whiter, one of the UK's biggest ‘FIRE’ bloggers and Claer Barrett, Editor of FT Money Contact the Money Box team to tell your stories and ask questions. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday 6 November 2019. Email or tweet @moneybox
06/11/1939m 33s

Opposite-sex civil partnerships become law

In amongst this week's political upheaval, a date was set for opposite-sex civil partnerships to become law. The first ceremonies will take place on December 31 2019. So what impact could this have on your financial health? Money Box has been hearing from disgruntled clients of a claims management firm demanding money from some customers years after they thought their claims were closed. Ben Carter has been investigating. Earlier this week the regulator relaxed mortgage affordability barriers with the aim to help an estimated 150,000 home owners trapped in high cost loans and not able to switch to a better deal. The FCA estimates the measures may only help as few as 2000, leaving the rest still stuck. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
02/11/1927m 25s

Money Box Live: Mental Health & Money

Our expert panel take a look at the problems around mental health and money. From how to make your benefits work better for you, talking with banks and how to avoid the complications that can come from periods of poor mental health. You can call Money Box Live 03 700 100 444. Or email us or tweet @moneybox. Panel- Anne Riddle from the Bridge Money Advisory Service in Stoke-on-Trent Helen Undy from the Money and Mental Health Policy Institute Ayaz Manji from Mind
30/10/1932m 32s

What's next for QuickQuid borrowers?

The payday lender QuickQuid has entered administration. It follows an earlier announcement of plans to close its business in the UK where it was the largest firm of its type. It's owned by the US-based company Enova which gave "regulatory uncertainty" as the reason for departure. What does this mean for existing borrowers and also for customers awaiting compensation for loans they say they should never have had because there's no way they could afford to repay them? Guest: Martin Lewis, founder of Money Saving Expert. Money Box listener Elaine reveals how her 18-year-old son was bullied into becoming a money mule, which saw him laundering cash from criminal activities through his personal bank account. Guest: Detective Sargeant Marc Cananur from the Kent Police Economic Crime Unit. An expensive plumber's bill - but not the sort you might be thinking of. Murray Menzies paid into a pension scheme for his employees and now faces a £1.2m bill triggered by his decision to retire and close down the small family firm. Guest Katie Banks, Partner at Hogan Lovells and Chair of the Association of Pension Lawyers. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Bridget Harney
26/10/1933m 19s

The Personal Finance of Comedy

You might think of comedians as up on a stage in a pub, but that's just one part of what the job entails today. Social media, streaming services and stadium tours have changed the game. Instead of doing gigs to get on TV, you do TV to get people to your gig! We'll look at how to start out and deal with cash and card readers, how to navigate online streaming and how you can get a mortgage while still telling jokes for a living. The panel are- Charlie Dinkin, comedian,director and writer Tiernan Douieb, a stand-up perfomer and podcast presenter Sarah Fox Clinch, a mortgage specialist for comedians at Fox Davidson David Coppard, Head of Media and Entertainment at accountancy firm MHA MacIntyre Hudson
23/10/1932m 45s

How to give yourself a pay rise

This week the decision was made to wind down the funds managed by ‘star’ manager Neil Woodford. Listeners have been in touch wanting to know what this means for their money and if they will be able to claim compensation. We discuss with Mark Polson from The Lang Cat Financial Consultancy and Anna Sofat from Addidi Wealth. The Financial Conduct Authority has announced plans to ban the way in which some car retailers receive commission based on the interest rate of the car finance loan they arrange. Good news for consumers? And we speak to a company that allows employees to award themselves a pay increase. Presenter: Ruth Alexander Producer: Alex Lewis Editor: Emma Rippon
19/10/1928m 39s

Credit scores

Do you know what your credit score says about you? If you’ve had a breakup, make up, break down, spending spree or life shock in the last six years, your credit rating will have it recorded. The majority of us don’t know what our credit score is and how these numbers are created. A good credit rating helps us access loans, mortgages or credit cards. But could there be a better way of helping people access credit and see what they can really afford to borrow? Our panel of experts will help you find out what your score says about you, how to get a better one and why workouts are required before you hit the bank not just the beach. Contact the Money Box team to tell your stories and ask questions. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday (9/10/19). Email or tweet @moneybox
16/10/1938m 46s

'Herders' and 'olders'

In this programme we go undercover into the world of the mule, discovering how children as young as 13 are being groomed to hand over their bank account details to criminals. We reveal that some of the recruiters, known as herders, are also teenagers. The accounts are then used to launder the proceeds of crime. Latest figures show that the number of accounts belonging to under 21's being used by money mules has doubled since 2016. Money mules and herders face a 14 year prison sentence if caught. Presenter: Paul Lewis Producers: Tom Wright and Alex Lewis Editor: Emma Rippon
12/10/1927m 52s

Can my money help fight climate change?

Can I get a good return on investments that do good? Should you be letting your money speak rather than be out on the street? With £2.2 trillion in pension funds in the UK, do we really know what our money is doing and what it could be doing in the fight against climate change? We have an expert panel on hand with both the science and finance knowledge to help you navigate what's called impact investing. Mike Thompson - Committee on Climate Change Charlene Cranny - UK Sustainable Investment Fund Mary Stevens - Friends of The Earth Contact the Money Box team to tell your stories and ask questions. The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday (9/10/19). Email or tweet @moneybox
09/10/1934m 26s

Credit at 18 - getting the right deal for you

Competition in the home and insurance market is not working and loyal customers are being penalised, according to the Financial Conduct Authority. The FCA estimates that six million people pay on average £200 too much - totaling an overpayment of £1.2bn a year. We hear from Huw Evans the Director General of the Association of British Insurers and Matthew Upton, Director of Policy at Citizen's Advice. Last week Money Box listener Sade emailed us saying she wanted to celebrate her 18th birthday by getting a credit card. So where should she begin? Helen Saxon from Money Saving Expert runs her through some of the options. And why are so many freehold houses sold with covenants which restrict everything from what vehicle you can park in your drive to whether you can put up a satellite dish? One homeowner told us hers was "not worth the paper it's written on". Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
05/10/1928m 43s

Fundraising for schools

Ever had the horror of running a cake stand? Do charity egg and spoon races haunt your dreams? Moneybox is looking to make you the Jeff Bezos of the the bake sale and make your fundraiser go further. Parent Teacher Associations are changing, their roles and are now more important than ever. With budget cuts in schools and pressure for new technology the need for extra funding has never been greater. Moneybox Live looks at how school fundraisers can maximise their money, bring in new volunteers, use charitable status to find new funding and adapt to the digital world. Presenter Felicity Hannah is joined by Carol Rogerson of PTA Plus magazine, Kerry Jane Packman from charity Parentkind and Susan Burton from start-up Classlist to answer listeners' questions. Contact the Money Box team to tell your stories The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Email or tweet @moneybox
02/10/1932m 26s

Struggling with insolvency

For decades, Stoke-on-Trent was powered by industry, with tens of thousands working in mining and pottery. But when the mines and factories closed, generations of people were left out of work. For some, not working became a culture that stuck. But that's not the only reason why Stoke is the insolvency capital on England and Wales. The average wage in the area is £5,000 less than the national average, plus there are low levels of literacy, numeracy and IT skills. Poverty and poor health have helped reinforce financial exclusion, trapping many in a spiral of debt and deprivation which they can't get out of. Now the North Staffordshire Financial Inclusion Group is on a five-year mission to eradicate Stoke's debt issues. It plans to work with schools to get personal finance on the curriculum and actively target people who are struggling. Presenter: Paul Lewis Reporter: Hazel Morgan and Dan Whitworth Producer: Alex Lewis Editor Emma Rippon
28/09/1924m 5s

Student Finance

How do student loans work, when do you start repaying them and what happens when it goes wrong? It can be very confusing for students and their parents alike so we are here to help. Our panel help answer your questions about tuition fees, maintenance loans and how it all works. One of the most common questions is whether parents should pay the fees upfront to avoid their child getting into 'huge debt'....the answer might surprise you. Contact the Money Box team to tell your stories The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Email or tweet @moneybox Panel: Tom Allingham, Save the Student Hayley Borrett, National Association of Student Money Advisers financial capabilty champion Presenter: Ruth Alexander Producer: Phoebe Keane
25/09/1928m 53s

Thousands of students forced to pay back overpayments

A Money Box investigation has discovered that tens of thousands of university students in England, Wales, and Northern Ireland have been forced to pay back millions of pounds in overpaid maintenance loans. The Department for Education says any money owed due to overpayments by the Student Loans Company, should be taken back from students whilst they're still at university except in exceptional circumstances. This can leave them receiving little or no money for months at a time, with very little notice. Binary options are a bet on whether the price of a commodity like gold or silver will be higher or lower at a certain time. The answer either 'yes' or 'no' and if you guess right you make money - if you are wrong you lose money. Earlier this year the FCA banned the sale, marketing and distribution of binary options to retail consumers as the potential for loss was so great - not to mention the possibility of fraud. So is there ever such a thing as a genuine binary option? And can you get your money back if you fall foul of a binary option scam? Presenter: Paul Lewis Reporter: Drew Miller Hyndman Producer: Dan Whitworth Editor: Emma Rippon
21/09/1930m 44s

How do I start investing?

Have you been thinking about investing but have been put off by the jargon or fees? Do you think that investing is just for the rich, or that you have to have thousands spare to get started? Are you scared of risk, or do you think it seems like a man's game? Our panel explain the basics for first time investors. Panel: Holly Mackay, Boring Money Anna Sofat, Addidi Wealth Anthony Morrow, Open Money
18/09/1933m 43s

How digital payments are changing the way we donate

This week Big Issue sellers have started to accept contactless payments. As donations to good causes dwindle we find out how digital transactions are reshaping the way we donate. Can 20 somethings who are making the minimum auto-enrolment pension contributions still have a comfortable retirement? A recent study found more than half of savers are confident that they will but experts are concerned that this confidence is misplaced. We crunch the numbers for a couple of volunteers to find out. And we look at the impact of a project to reduce the cost of the school day on the lives of families in Scotland. Presenter: Paul Lewis Reporter: Bethan Head Producer: Alex Lewis Editor: Emma Rippon
14/09/1930m 48s

How do you ask for a pay rise?

Whether you are a freelancer or working for a big company, talking about how much you're worth can be hard. Have you been too scared to ask for a pay rise? Have you asked but been rejected? Have you dodged negotiating your pay when offered a new position? We take your calls and offer advice on how to have those tricky conversations. Contact the Money Box team - email or tweet @moneybox. Or call us from 1pm on Wednesday: 03 700 100 444 - geographic charges apply. Join Louise Cooper and her expert panel: Catherine Davies from Pay Rise Accelerator Andrew Chamberlain, Deputy Director of Policy at IPSE Natalie Reynolds author of "We have a Deal" and founder of negotiation consultancy Advantage spring Producer: Phoebe Keane Editor: Emma Rippon
11/09/1934m 21s

Former Extra Energy customer shocked at new £4,000 bill

Money Box reporter Dan Whitworth investigates why a failed energy company is still sending bills to customers. Extra Energy ceased trading ten months ago. Last month former customer Diane received a letter demanding over £4,000 for supplying gas to her 2 bedroom home. Guest: Ellen Fraser, Energy Analyst at Baringa. A savings account that pays a 50p bonus for every pound you save. Just imagine that. Well actually you don't have to because it exists. It's called a Help to Save Account, is backed by the government and was launched last year to encourage people on low incomes who claim certain benefits to save. The Treasury estimates that around 3.5million people could be eligible for the scheme, recent statistics from HMRC reveal only 132,000 accounts have been opened. Guest: Kelly Sizer, Senior Technical Manager, the Low Incomes Tax Reform Group. Cara explains how she balances running her international online business with being a 14-year-old schoolgirl. Guest: Julian Hall, the founder of Ultra Education which teaches entrepreneurship in schools to 7 to 18 year-olds. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
07/09/1928m 42s

Entrepreneurial mothers

Have you set up a new business after becoming a parent? What are the challenges and rewards? The number of mothers that are working for themselves has doubled in the last ten years according to IPSE, a society representing Professionals and the Self Employed. There are now almost 600,000 freelancing mothers across the UK. In addition, there are many mums who are running their own businesses and employing others. But challenges remain - lack of access to finance and an absence of role models can hold some women back from striking out on their own professionally. But the Government is hoping to boost the numbers of female entrepreneurs with initiatives including free business mentoring services. From e-commerce, to setting up a franchise, to spotting a gap in a market and making it a profitable business, Money Box wants to hear stories from entrepreneurial mothers and share their top tips. Join Louise Cooper and expert panel. Guests: Entrepreneur Alison Cork – The Government's appointed Champion for Women Entrepreneurs and founder of The National Women’s Enterprise Network, helping women to set up their own businesses. Ruby Peacock from the Federation of Small Businesses ‘Women in Enterprise’ team Contact the Money Box team to tell your stories The number to call is 03 700 100 444, geographic charges apply. The lines open at 1pm on Wednesday. Email or tweet @moneybox
04/09/1932m 28s

Why have mortgage approvals hit a two year high?

The number of mortgages approvals hit a two-year high in July, according to the Bank of England but approvals for first time buyer mortgages remained flat. We look at why it's happening, the problems for young house seekers, the deals that are out there and how to save for a deposit with the help of mortgage broker Rebecca Robertson, the Director of Evolution Financial Planning and first time buyer Ashley Agwuncha, who is also one third of money saving bloggers the Money Medics. The charity Samaritans, which offers a listening ear to people in crisis, has entered into a partnership with betting company Paddy Power Betfair - and is being heavily criticised for it. Our reporter Dan Whitworth investigates their relationship. We also hear from John Myers, whose son Ryan had a gambling addiction and took his own life. And from Carolyn Harris, the Labour MP for Swansea East, who is chair of the All Party Parliamentary Group on Gambling Related Harm. Nationwide has doubled the overdraft rate for some of its customers, and it's likely to be only the beginning of changes brought in by all banks and building societies - all part of what the regulator has described as the biggest overhaul of overdrafts for a generation. The changes are aimed at reducing the high cost of credit for some consumers and making it easier for everyone to compare, and perhaps switch between, different providers. But simpler does not always mean cheaper, as Money Box listener Cathy from Hertfordshire tells us. We also hear from debt campaigner and adviser Sara Williams, who runs the website, Debt Camel. Presenter: Ruth Alexander Producer: Paul Waters
31/08/1929m 21s

The Money Clinic: Julie and Paul

Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box Summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme we meet Paul who wants to retire early, but his wife Julie says he can’t afford to. Can they come up with a plan for this next stage of life that they will both agree to? Producer Smita Patel Editor Emma Rippon
24/08/1931m 45s

The Money Clinic: Fay and Ben

Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box Summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme, 20-somethings, Ben and Fay, have just moved in together. It’s an exciting time, but their arguments about money are getting them down. Can they learn to see eye-to-eye? Producer Smita Patel Editor Emma Rippon
17/08/1927m 56s

The Money Clinic: Fiona and James

Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box Summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme we meet Fiona, who is frustrated by her son James’ feckless attitude towards money. He’s 20-years-old but she feels like he sometimes acts like a two-year-old. How can she get him to change his ways? Producer Smita Patel Editor Emma Rippon
10/08/1928m 6s

The Money Clinic: Poppy and Cliff

Money is one of the top three strains on relationships and it’s a common cause of rift between family and friends too. You might be cautious and risk averse and hate to see your partner frittering their money away on new clothes and nights out; while they might think you should stop being so miserly with your cash and splash out once in a while. In the Money Box summer series Ruth Alexander introduces ‘The Money Clinic’. We eavesdrop on the conversations of three couples and a mother and son talking honestly about their finances with a relationship counsellor. We learn who they are, about their relationship with the other person, and what financial issues are coming between them. We hear practical tips on how each couple can better to manage their cash, and also how to manage the emotional side of money. We learn that individual attitudes to money are formed in early life, and how arguments about money are often about so much more than just money. In this programme we meet Cliff and Poppy who own a cafe together but their financial mind-sets are miles apart. He’s a ‘maverick’ with money, while she’s intensely frugal. Can they find a middle ground? Producer Smita Patel Editor Emma Rippon
03/08/1927m 52s

The Costs of Being Disabled

There are nearly 14 million disabled people in the UK and a report from Scope has found they have to pay an average of £583 every month to have the same living standards as someone without a disability. Inevitably, the costs of mobility aids and having to use certain public transport will add to the monthly outgoing. But what are some of the less obvious, or hidden, costs of having a disability? How does it all add up? And what can be done to mitigate these costs? Presenter Lee Kumutat and our guests discuss these questions and more as we hear from disabled people and their parents about how their disabilities cost them extra money, limits their access to financial institutions, and holds them back from independence. in this Money Box Live special we won't be taking calls in the programme but would still love to hear your thoughts and experiences which you can email to Guests: Jessica Leigh, Policy and Campaigns manager at Scope Dr Miro Griffiths, Teaching Fellow in Disability Studies at the University of Leeds Helen Undy, Chief Executive of Money and Mental Health Presenter: Lee Kumutat Producer: Drew Miller Hyndman Editor: Emma Rippon
31/07/1929m 44s

Credit nightmares for young people

Imogen is 21-years-old. She's also invisible – financially. Despite renting for 2 years, working and paying her bills on time the credit agencies she's contacted won’t let her see her credit record because her "identity can’t be verified." What does that mean and what can Imogen do? Guests Imogen and James Jones, Head of Consumer Affairs at Experian. Dan Whitworth reports on a woman's 20 month fight to retrieve £14,000 of her deceased mother’s savings. The money was taken via two direct debits fraudulently set up during the final 4 years of her mother's life when she’d been diagnosed with dementia. The fight to reclaim the cash only ended after Money Box stepped in. Guest: Veronica Gray, Director of Action on Elder Abuse, Northern Ireland. If you’ve been so unsettled by that tv ad with the animatronic head of Arnie Schwarzenegger that you can't take in any of the words, you may have missed the central message – August 29th is the deadline to make a payment protection insurance claim. Guest: Emma Stranack, the FCA's PPI deadline campaign lead. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Andrew Smith
27/07/1929m 9s

Renting and Letting

Adam Shaw and guests discuss the new rules about fees, deposits, requirements for landlords to keep their property habitable and plans to change eviction law. To join the conversation call 03700 100 444 from 1pm – 3.30pm on Wednesday 24 July, email or tweet @moneybox. Plus Adam visits the UKs largest Build to Rent scheme to find out what the concept offers tenants. On the panel Richard Lambert, Chief Executive, National Landlords Association Greame Brown, Director, Shelter Scotland Jennifer Phillips, Law Society Housing Law Committee We’d love to hear your views, questions and experiences so get in touch.
24/07/1939m 12s

The challenge of charging an electric car

Money Box listener Gary takes reporter Dan Whitworth on a guided tour of electric car charging points in Swindon to illustrate the complexities of navigating the system and the associated costs. Guest: David Newton, CEO of BP Chargemaster, the UK's largest electric charging network. Laura would love to be a homeowner. She regularly enters raffles and competitions in the hope of winning a house. Richard Williams, a solicitor specialising in gambling law, explains why and how home competitions can go wrong. The Residential Landlords Association and campaign group Generation Rent debate findings from the RLA’s survey on government plans to abolish section 21 notices in England and Wales. Section 21 allows a landlord to evict tenants without a reason and with just 2 months notice. Guests: Georgie Lammy, Campaigns Lead, Generation Rent and John Stewart Policy Manager, Residential Landlords Association. More people have been included in a scheme set up by HSBC to compensate people who paid unreasonable debt collection charges. Those affected were customers with loans, credit cards, or store cards with either HFC Bank Ltd or John Lewis Financial Services between 2003 and 2009. Both of those firms are now part of HSBC which told Money Box "We believe we have identified all those affected who may have paid a Debt Collection Charge between 2003 and 2009, and have or will shortly be writing to them. If someone believes they paid a Debt Collection Charge and we haven’t contacted them, they can call us to discuss on 0345 585 7564. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
20/07/1932m 59s

School holiday costs

Share your experiences and tips for meeting the extra costs of the school holidays. Call 03700 100 444 from 1pm to 3.30pm on Wednesday 17 July (standard network charges apply) or e-mail now. Whether you're working and need to find the money for extra childcare costs or you're looking for ways to entertain your children on a low income, we'd love to hear your stories and solutions on Wednesday’s Money Box Live. Joining presenter Louise Cooper are: Megan Jarvie, Head of Coram Family and Childcare Greta Defeyter, Director of the Healthy Living Lab at Northumbria University Ema Wilkes, Chief Executive, Neo Community Louise visited the Notting Hill Adventure Playground. Presenter: Louise Cooper Producers: Diane Richardson and Khadidja Ndiaye Editor: Emma Rippon
17/07/1928m 43s

Fighting bank fraud branch by branch

Money Box's Drew Miller Hyndman has been to Southampton where this week TSB Bank held the latest in a series of in-branch sessions aimed at educating people on how to avoid becoming victims of financial fraud. Guest: Ashley Hart, Head of Fraud for TSB. Jeremy Hunt and Boris Johnson have both set out their tax plans should they become Prime Minister. Carl Emmerson, Deputy Director of the Institute For Fiscal Studies compares, contrasts and costs the policies. Gaps in the money management skills of children who are in, or young people who have left, care in England is the focus of a new report. It follows an inquiry by the All Party Parliamentary Group on Financial Education for Young People. Ralph who went into care when he was 14 shares his perspective on the issue. Guest: Sam Turner, Voice and Influencing Manager at Become, a charity for children in care and young care leavers. July 31st is the deadline to renew tax credits. If you already claim them what do you have to do and if you don’t – could you? Guest Victoria Todd Head of the Low Incomes Tax Reform Group team. Reporter: Drew Miller Hyndman Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
13/07/1927m 32s

Electric Cars

Adam Shaw and guests discuss the costs and considerations of driving an electric car. To join the conversation call 03700 100 444 from 1pm – 3.30pm on Wednesday 10 July, email or tweet @moneybox. We’d love to hear your views, questions and experiences. On the panel: Melanie Shufflebotham, Co-founder of Zap-Map and Next Green Car Claire Evans Consumer editor, Autocar and What Car? Anders Nilsson, GoCompare Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon
10/07/1932m 47s

Unfair delivery charges in Scotland

Prepaid cards are continuing to increase in popularity, often as an alternative to a bank account. In many cases they are advertised as ‘no paper work, no fuss’ but Money Box hear's that's not always the case. A growing number of credit unions are offering loans which are repaid directly by child benefit payments to try to stop people getting into a cycle of expensive debt. Felicity Hannah reports on how they work in practice. Why people who live in parts of Scotland are being charged extra for online delivery charges and how Office of Tax simplification plans to simplify inheritance tax. Presenter: Paul Lewis Reporter: Felicity Hannah Producer: Alex Lewis Editor: Emma Rippon
06/07/1929m 22s

Money Box Live: Power of Attorney

Who will take care of your finances and welfare if you no longer can? Putting in place a Power of Attorney - what ever your age - allows one or more trusted people to manage your money and personal needs if and when you need help, such as dealing with your bank, paying your bills or arranging personal care. There are many aspects to consider such as who to appoint, what responsibilities they will have and whether you want to place restrictions on the decisions which can be made on your behalf or set out specific wishes in advance. Perhaps you have one but are having difficulty using it or you're concerned that a relatives finances are being managed badly? Who can help if a relative or friend has already lost mental capacity but doesn't have a power of attorney in place? Whether you're thinking of setting up a power of attorney or want to share your views and experiences of using one we'd love to hear from you. Presenter Paul Lewis will be joined by: Sandra McDonald, former Public Guardian for Scotland Samantha Buckthought, Partner, Wolferstans & Panel Deputy for the Court of Protection Katie Evans, Money and Mental Health Policy Institute Call 03700 100 444 from 1pm to 3.30pm on Wednesday 3 July (standard network charges apply) or e-mail now.
03/07/1937m 59s

Taking a 'butchers' at contract small print

Tens of thousands of people are using two new apps which let them access their wages as they earn them. With no more waiting around for monthly pay days is this new tech helping people’s financial health or putting them at more risk of going into debt? Some of the people who lost money with the collapsed investment firm London Capital and Finance have been given a glimmer of hope they may be eligible for compensation. The Financial Services Compensation Scheme says some people may have been given advice about investing which would mean they could make a claim to get some, or all, of their money back. We hear the latest from the administrators and those who could benefit and those who are worried they might miss out. Counting down to the end of a five year loan agreement, one small business couldn’t wait to make the last payment. But the owners didn’t read the small print. It said they needed to give three month’s notice before they could stop paying the loan. We speak to a contract law specialist to see what people should do to avoid any similar nasty surprises. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
29/06/1928m 58s

Money Box Live: Cryptocurrencies

Louise Cooper and guests look at the volatile world of investing in digital currencies. Call 03700 100 444 from 1pm to 3.30pm on Wednesday 26 June or e-mail now with your experiences and questions. Joining Louise are: Marc Warne, Founder, Bittylicious Jemima Kelly, reporter, FT Alphaville Dave Jevans, CEO, CipherTrace Producer: Diane Richardson Editor: Emma Rippon
26/06/1928m 33s

Complaints about car loans

Complaints about the loans used to buy cars have trebled in three years - 50% up in the last year alone. A million new cars were sold to individuals in 2018 - more than nine out of ten on finance. We borrowed £45 billion to buy new and used cars last year. The size and growth of this finance has caused the Bank of England to express concerns and in November the Financial Conduct Authority was so worried it published new rules about how that credit was sold. We look at how well our ability to repay is being assessed. Small businesses and the self-employed who pay VAT will have to make big changes to how the submit their information to HMRC over the next few months. It's all part of Making Tax Digital where quarterly figures must be submitted using approved software rather than just entering them manually on the HMRC website. Some large firms who already make accountancy packages are telling customers they must sign up for new and often expensive upgrades but do they really need to? Nearly seven in ten people seeking advice were advised to transfer out of their guaranteed final salary pension and invest the money into a riskier pension fund. That's according to data released by the Financial Conduct Authority this week, collected over the last three and a half years. It says for most people that is bad advice - is it time for stricter controls on pensions transfers? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
22/06/1929m 43s

Childcare Costs

Childcare in the UK is amongst the most expensive in the world – and prices keep rising. For some families, nursery fees cost more than the monthly mortgage. Whether you are looking at nurseries or childminders for your pre-school children what financial help is available to reduce costs? What is tax-free childcare and how does it work? Who is eligible for 15 or 30 hours’ free childcare a week – and what help can you get to pay for childcare if you’re on Universal Credit? We'll explore the options available to parents wanting to give their child the best start in life. Adam Shaw and a panel of guests will be taking your calls, emails and tweets. Do get in touch. Call 03700 100 444 – lines open at 1300 on Wednesday 19 June; email or tweet @moneybox Guests: Megan Jarvie, Head of Coram Family and Childcare Charlotte McDonough, UK Policy advisor, Save the Children Neil Hill, Money expert, Money Advice Service Presenter: Adam Shaw Producer: Sally Abrahams
19/06/1930m 52s

Pension Credits and the TV licence

The latest news from the world of personal finance
15/06/1928m 11s

Pension credits and the TV licence

An inquiry has been launched into the potential mis-selling of leasehold properties. The Competition and Market Authority are aiming to shed light on potential misleading practice and unfair terms to better protect people buying a home in the future. What difference could it make to the lives of many whose homes have become unsellable? We speak to some of the British Steel workers persuaded to transfer out of their final salary pension schemes by rogue advisers. This week the Financial Conduct Authority visited Port Talbot to answer some of their questions. Earlier this month, the Equity Income Fund run by fund manager Neil Woodford suspended withdrawals by its investors. We hear from a listener whose money became trapped in the fund despite requesting a withdrawal more than 72 hours before the fund was frozen. And after the BBC announced this week that many over-75's would have to start paying for their licence fee, we find out who will still be able to get it free. Presenter: Paul Lewis Reporter Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
15/06/1928m 11s

Rent and Return

For years we've rented carpet cleaners or hired a dinner jacket for a wedding. But now we're beginning to rent all sorts of other things too. Furniture., toys, even outfits for a work do. Money Box Live looks at the increasingly popular option of renting stuff rather than owning it. What can you borrow and what the pros and cons of doing so? We visit the Library of Things in south London where you can rent a tent, a waffle maker or even a ukulele. Will borrowing not buying help save the planet? Guests: Emily Gordon-Smith Director of Consumer Products at Stylus Martyn James, Consumer rights expert at Resolver Presenter: Louise Cooper Producer: Sally Abrahams
12/06/1930m 18s

Bridging the 'advice gap'

Millions of people need financial advice but don't get it according to a damning report out this week. It's called the 'advice gap' and includes people who need advice about investment or pensions but can't afford professional advice and people who need free advice on a variety of money matters but don't know where to get it. We discuss how to make financial advice more accessible to everyone. Banks have until April next year to implement major changes on overdraft charges. The fees from overdrafts bring in nearly two and a half billion pounds a year and they are mainly paid by a small number of customers who are in debt or vulnerable. The Financial Conduct Authority say it will be the biggest shakeup of overdraft fees in a generation, others aren't so impressed. Over 9000 students in higher education are estranged from their families, without the safety net of the bank of Mum or Dad if things go wrong. Estrangement charity Stand Alone has found that financial and other pressures mean they're three times more likely to drop out before their course finishes than other students. The Scottish Government have launched a brand new benefit for low income families. We found out how it works. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
08/06/1924m 42s

Credit Unions

Credit unions are financial not-for-profit co-operatives run by their members which offer a range of saving accounts and loans. Around 2 million people in the UK belong to one. In order to join people must have something in common with other members such as living or working in the same area or having the same occupation. The work that credit unions do with those who are excluded from mainstream financial services has led to the perception that they are a "poor man's bank" but this isn't the whole story. Paul Lewis talks to Robert Kelly, Chief Executive of the Association of British Credit Unions, and Dr Paul A. Jones, Head of the Research Unit for Financial Inclusion at Liverpool John Moores University, about how credit unions are adapting in the age of fast digital banking With contributions from Teresa Manning, Chief Executive of Clockwise Credit Union and Professor Sharon Collard Research Director of the Personal Finance Research Centre at the University of Bristol. If you have a credit union related question for the panel you can call 03700 100 444 after 1pm on Wednesday 5th June or email Standard geographic charges from landlines and mobiles will apply. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Emma Rippon
05/06/1932m 14s

Ban on lettings fees begins

Letting agencies can no longer charge tenants fees when they rent a property. They've already been banned in Scotland and now England is following suit. They can be pretty hefty - for example £500 for a credit check, £200 to check out of the property. These fees account for £700m a year and account for a fifth of agencies turnover. So is this a win win for tenants or will the ban have unintended consequences? When it comes to elderly or vulnerable loved ones, family and friends often rely on other people to help manage their day to day lives, including going shopping, paying bills, helping them look after their money. Many elderly people fall victim to financial abuse. We speak to Action on Elder Abuse about what you can do to try to stop this from happening. And this week a major change began which should mean that victims of bank fraud are reimbursed for their losses in almost every case. But it only applies to frauds committed from last Tuesday, May 28th. So what can be done about the estimated £1bn of money people have had stolen before this code was introduced? Plus we find out more about TSB's 'fraud guarantee'. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editors: Richard Knight + Richard Vadon
01/06/1928m 26s

The Cost of Music

Music streaming is big business. But how do the various providers differ and how do their payment models work - for consumers and musicians? We'll hear from grime artist Chiedu Oraka, Alice Enders from Enders Analysis and from Chris Cooke who is head of Music at CMU Insights, a music business consultancy. If you have a question for the panel or want to share your experience call us on 03700 100 444 between 1pm and 3.30pm on Wednesday 29nd May. (Standard geographic charges from landlines and mobiles will apply.) Or send an email before then to Presenter: Louise Cooper Producer: Paul Waters
29/05/1928m 35s

Call for online 'credit curfews'

New safeguards for victims of bank fraud come into effect from Tuesday. Over 350 million pounds was stolen from accounts last year through what's called Authorised Push Payment Fraud - that happens when a person is tricked into transferring money into a fraudster's account. Often the banks have refused to refund victims but now they will have to. Figures released this week by StepChange - one of the UK's largest debt charities - show a big rise in the amount of debt relief orders in England and Wales. But what is a debt relief order and why are they at a four year high? Researchers at Newcastle University have found that a ban on online borrowing between 11pm and 7am could protect consumers and are calling for the introduction of 'credit curfews'. And when a Money Box listener's partner died suddenly just days after they had taken delivery of a new car she could no longer afford the repayments. But the finance company initially told her it would cost tens of thousands of pounds to get out of the contract. We speak car finance with a consumer contract lawyer. Presenter: Adam Shaw Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
25/05/1927m 14s


Crowdfunding involves asking a lot of people for typically small amounts of money. It's done online as a way of financing businesses, individuals, charities or the development of ideas. There are different ways to do it including making a donation, giving money in return for shares in a business, providing a loan or receiving a reward linked to the fundraising project in return for your cash. Joining Adam Shaw to discuss the rules, risks and potential rewards of crowdfunding are Gerald Oppenheim Chief Executive for the Fundraising Regulator, Jes Bailey Founder and Consultant with Crowdfund 360 and Bruce Davis, Director of the UK Crowdfunding Association and also Co-Founder and Joint Managing Director at Abundance Investment. If you have a question for the panel or want to share your experience of crowdfunding as a donor or as a fundraiser call 03700 100 444 after 1pm on Wednesday 22nd May or send an email before then to Standard geographic charges from landlines and mobiles will apply. Presenter: Adam Shaw Producer: Charmaine Cozier Editor: Emma Rippon
22/05/1930m 54s

Not my debt!

At least two million people suffer domestic abuse in the UK each year. But domestic abuse is not always just physical. Taking control of a partner's money - financial abuse - is often part of controlling someone. This week a new advice service has been launched aimed at people who work in banks and building societies to help them spot the signs of economic abuse among their customers and encourage them to offer practical help when they do. Metro Bank is pronounced 'safe' by the Bank of England. But what would happen to customers if another bank did go bust? Some businesses have been trying out shortening the working week from the five days which most full timers work to four but with no loss of pay. Could this leave workers feeling less stressed, more productive and striking a better work/life balance? Or would it pile more pressure onto an already stressed workforce? And what to do if you're pursued for a debt that is not yours. Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon
18/05/1924m 55s

Returning to work

Looking for and finding a job following a long career break can be difficult and demoralising. There are various reasons for extended career breaks including redundancy, divorce or family commitments. What help is available for returners and how can employers do more to recruit them? Adam Shaw and a panel of guests are ready to hear your questions and experiences and provide practical help. Email or call 03700 100 444 after 1pm on Wednesday 15th May. Standard geographic charges from landlines and mobiles will apply. Guests: Emily Andrews, Senior Evidence Manager at the Centre for Ageing Better, Stephanie Dillon, Founder of Inclusivity Partners and Sarah Chilton, Partner with specialist employment lawyers CM Murray. Presenter: Adam Shaw Producer: Charmaine Cozier Editor: Andrew Smith
15/05/1930m 58s

Rent - your flexible friend

Ben Wallace MP, Minister for Economic Fraud responds to criticism from Her Majesty's Inspectorate of Constabulary about whether the government is "content to leave fraud at the back of the queue" given what damage it can do. Dan Whitworth reports on a significant development for the former clients of collapsed mini-bond firm London Capital and Finance. And the launch of a pilot scheme to tackle rent arrears and keep people away from high cost credit by allowing them to flex their monthly rent payments. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
11/05/1924m 40s

Saving for the under 35s

The latest news from the world of personal finance plus advice for those trying to make the most of their money.
08/05/1928m 35s

The last free cashpoint in town

Free cash machines are disappearing across the UK at an 'alarming' rate according to Which? Two of the major private operators, Cardtronics and Notemachine, have introduced charges for nearly 1700 of their ATMS in the last few months, with more following soon. It's predicted that one in eight machines could soon charge us to take out our money. We hear from Tim Halford, managing director of Cardtronics who defends the charges. Ofgem have scrapped a rule meaning energy suppliers must give customers 30 days notice of a price increase. Anthony Pygram Director of Conduct and Enforcement for the regulator tells us why. And it's taken listener Alex Luke two and a half years to get her bank to repay all of the £180,000 stolen from her bank account by fraudsters three Christmases ago. We hear how she did it. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor Emma Rippon Photo credit: Nidderdale Chamber of Trade
04/05/1924m 55s

Ethical Investing

When you invest money do you care what it is used for? Would you avoid so called 'sin stocks' like tobacco, alcohol or gambling? Increasing numbers of people want to make sure their money is doing good - or at least as little harm as possible. But can you get a decent return from ethical investments? Paul Lewis and a panel of guests are taking your calls and queries about ethical investing. Guests: Lisa Stonestreet, Head of Communications at the EIRIS Foundation Tanya Pein, independent financial adviser at In2 Planning and a Director of the UK Sustainable Investment and Finance Association Peter Michaelis, Head of Sustainable Investment, Liontrust Asset Management Presenter: Paul Lewis Producer: Sally Abrahams
01/05/1928m 18s

The difficulties of renting on benefits

Tens of thousands of low paid workers will face losing a week's pay or more because the firm that employs them is changing its payroll system. The pay is, in theory, just being deferred. But in practice that deferral could last until they leave their job. What will this mean for its lowest paid staff? This week a committee of MP’s heard evidence that the practice refusing to rent to people on benefits is widespread. The housing charity Shelter is calling for it to be banned but letting agents don't think this is the answer. The long term winners and losers on Universal Credit and air source heat pumps - the Government pays you to generate your own green energy so why are they so rare? Presenter : Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon
27/04/1925m 6s

Energy: Going Green

As climate change protests continue, how can consumers cut carbon emissions and keep energy bills affordable? Can you be eco-friendly and stay within budget? What are the best green deals available? Share your tips for being more energy-efficient. Adam Shaw and a panel of guests are ready to hear your renewable energy questions and experiences. Email or call 03700 100 444 after 1pm on Wednesday 24 April. Standard geographic charges from landlines and mobiles will apply. Guests: Audrey Gallagher, Energy UK Mark Todd, Peter Smith, National Energy Action Presenter: Adam Shaw Producer: Sally Abrahams
24/04/1930m 27s

The psychology of fraud

Criminals fraudulently stole £1.2 billion last year from our bank accounts according to the industry body UK Finance. But that’s just the tip of the iceberg - the true scale of financial fraud is hard to put a figure on. As many as four out of five people who have been stung don't report it. Fraud is an epidemic that’s seemingly out of control. In this programme, Iona Bain asks why do we fall for fraudsters? How do they manage to dupe us into hitting the transfer button on fraudulent transactions worth thousands of pounds? Can understanding this give us more of a fighting chance against them? And what’s the role of technology in all of this - both as a catalyst and as a possible cure? Producer: Alex Lewis Editor: Emma Rippon
20/04/1924m 54s

The Costs of Being Single

Almost 8 million people live alone in the UK and numbers are rising. Figures from the Office for National Statistics show it's more expensive to be single, so what are the financial penalties if you're not a couple? Inevitably, household expenses are more costly when you're not sharing rent or mortgage payments, energy or water bills. But outside the home, there are many ways that singletons pay a premium - whether it's more expensive holidays, hotel rooms, train fares, car insurance or even theatre tickets. On Money Box Live, we want to hear how you can cut the costs of being single. Apart from the 25% council tax discount, where else are singletons given a price reduction? And, with the number of one-person households expected to reach more than 10 million by 2039, should the government consider new policies to ease the financial burden? Share your views and experiences with Louise Cooper and guests. Email or call 03700 100 444 from 1pm to 3.30pm on Wednesday 17 April. Standard geographic charges from landlines and mobiles will apply. Guests: Professor Donald Hirsch, Centre for Research in Social Policy at Loughborough University Kara Gammell, personal finance journalist Presenter: Louise Cooper Producer: Sally Abrahams
17/04/1928m 35s

Regulator warning for general insurance companies

The Financial Conduct Authority has warned parts of the general insurance industry that it "will not hesitate to intervene" in situations where firms fail to meet their obligations to customers. A report by the financial regulator examined short-term travel including coach trips, tradesman, GAP and motor ancillary insurance. It found some customers were sold inappropriate products, charged excessive prices or received poor service. Guests: Jonathan Davidson, Executive Director of Retail Supervision at the Financial Conduct Authority and Huw Evans, Director General of the Association of British Insurers. Money Box listener Lola reveals how thieves tricked her caller ID into displaying her bank telephone number before stealing from her account. Guest: Richard Emery, Independent Fraud Investigator. As Debenhams department store is taken over by its lenders as part of an administration process, what should customers with gift cards, wedding lists and insurance arranged via the store do? Guest: Adam French, Consumer Rights Expert for Which? The price of wholesale energy has dropped sharply over the past two months. Could it eventually lead to lower bills for around 11 million households on default tariffs who are affected by Ofgem’s price cap? Guest Ellen Fraser, Independent Energy Consultant at Baringa. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
13/04/1925m 0s

The future of saving into a pension at work

Are you saving into a pension at work? Has this happened automatically via auto enrolment? In just six years, this Government policy has encouraged ten million more people save into a pension. But not everyone is eligible to take part. So they get no employer contribution towards their retirement pot. People paid less than ten thousand pounds a year and the self-employed are currently excluded from the scheme. Paul Lewis and expert panel discuss the future of pension saving at work. How can more people be encouraged to save for their old age? Guests: Laura Gardiner, Resolution Foundation Meredith McCammond, Low Income Tax Reform Group Will Sandbrook, Nest Insight Emma Heathcote-James, Federation of Small Businesses Email or call after one o'clock call 03 700 100 444.
10/04/1928m 55s

Are fraudsters getting away too easily?

The inconsistent manner in which police forces in England and Wales investigate reports of fraud is leaving victims 'confused and disillusioned.' That's one of the findings in a report by the watchdog Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services. Money Box listener Emma lost her £25,000 new home deposit after criminals hacked emails between her and her solicitor in order to divert and steal the money. She feels let down by the police and her bank. Guest HM Inspector of Constabulary Matt Parr. What needs to happen for you to achieve the life you desire? How much money is enough money? Just a few of the questions likely to be asked by a lifestyle financial planner as they cashflow model your future. Julie Lord, Chief Executive of Magenta Financial Planning, explains what it involves. A report from Gingerbread, the charity for single-parent families, highlights concerns over the operation of one of the Child Maintenance Support payment methods called Direct Pay where parents manage payments between themselves. Guest: Sumi Rabindrakumar who wrote the report for Gingerbread. This week the Financial Conduct Authority issued a warning for people considering putting their cash into Innovative Finance ISAs (IFISAs). It says mini-bonds or peer-2-peer investments "may not be protected by the Financial Services Compensation Scheme so customers may lose the money invested or find it hard to get back." It follows the collapse of London Capital & Finance. More than 11,000 people invested £236m with the failed mini-bond provider. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
06/04/1925m 0s

The costs of winding up someone's affairs after they die

Have you had to cope with sorting out a loved one's financial affairs after they die? The process is called probate or 'confirmation' in Scotland. It's a complex process, involving getting documents from financial institutions, valuing assets and perhaps even selling a house. It all comes at a time when relatives or friends may be feeling at their most vulnerable. Fees to apply for the probate process in England and Wales are due to rise sharply in many cases, subject to Commons approval, in the spring. Join Adam Shaw and expert panel to share your experiences of dealing with a loved one's financial affairs. Guests Helen Stewart, head of probate and partner at Thomson, Snell and Passmore Alan Barr, partner at Brodies and co-author of Drafting Wills in Scotland. Sarah Pennells, founder of financial website,
03/04/1932m 55s

London Capital & Finance. The report.

Money Box reporter Dan Whitworth analyses the main findings from the administrators' report into London Capital & Finance. The high-risk mini-bond provider collapsed in January but not before it had taken £236m from 11,650 people. Many of them were first-time investors who thought their money was going into fixed rate ISAs. The cash they put in came from pensions, inheritances and life savings. From April the Financial Services Compensation Scheme (FSCS) limit for regulated investments rises to £85,000 from the current £50,000. Guest Mark Neale, Chief Executive of the FSCS. As this year’s Council Tax bills arrive, are you eligible to reduce yours with a discount, exemption or help from a Council Tax Reduction scheme? Guest: Caroline Siarkiewicz,, Director and debt advice expert at the Single Financial Guidance Body. NHS consultant James Bailey explains how the annual allowance taper affects his finances and working life. The taper was introduced in 2016 and affects people with income over £150,000 including pension savings. For every £2 of income over £150,000, the annual allowance reduces by £1, to a minimum of £10,000 a year. If an individual’s income is less that £110,000 a year, excluding all pension savings, then the annual allowance taper doesn't apply. Guests: Josephine Cumbo Pensions Correspondent for the Financial Times and John Ralfe, an Independent Pensions Consultant. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier
30/03/1925m 4s

Making Tax Digital

A major change to the UK's tax system starts on April 1st. Is business ready for the VAT reporting shake-up? Making Tax Digital means businesses with an annual turn-over of more than £85,000 a year must file and submit their quarterly accounts using digital software which is compliant with the new system set up by HMRC. The Government says the initiative will increase the tax take. But small businesses have expressed concerns over the costs of upgrading software and getting to grips with the new system. Joining Louise Cooper are Theresa Middleton, Director of Making Tax Digital at HMRC and Anita Montheith, Technical Manager at The Institute of Chartered Accountants in England and Wales.
27/03/1929m 16s

Smart meter only energy tariffs

Over 13 million smart meters have been installed in the UK. By the end of December next year gas and electricity suppliers will be expected to have taken "all reasonable steps" to roll them out to domestic and small business customers. One of those steps involves offering cheaper tariffs to customers - but only if they agree to have a smart meter installed. There's no legal requirement to have one so is it an unreasonable step too far? Guests: Lawrence Slade, Chief Executive at Energy UK and Joe Malinowski, founder of To what extent does the way we bank affect the way we spend, or don’t spend, our money? Guest: Abi Adams, Behavioural Economist at the University of Oxford. The Serious Fraud Office has opened an investigation into individuals linked to London Capital & Finance. The failed high-risk mini-bond provider entered administration in January, but not before over 11,000 people had trusted it with £236m of their cash to invest in what they were told were fixed-rate ISAs. They now stand to get 20% of their money back at best. Annuities are a retirement income product bought with some or all of your pension pot. The insurance and pension provider Prudential is currently transferring around 400,000 policy holders to Rothesay Life following the sale of its portfolio to the annuities specialist. Guest: Billy Burrows, Retirement Director at specialist pensions adviser Better Retirement who explains the underlying security behind annuities and how they are protected if the provider changes. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
23/03/1925m 3s

First-time buyers

The number of first-time buyers is up, says Chancellor Philip Hammond. Will it continue? If you've managed to buy your first property, how did you do it and what help did you get?
20/03/1928m 29s

Investment ISAs

In his first budget speech for the new Labour government chancellor Gordon Brown announced the 1999 introduction of individual savings accounts. The idea was to encourage the habit of putting money away, especially those who had never saved before. Twenty years later, there are more types available. We look at non-cash ISAs with Mark Polson, Founder of The Lang Cat financial services consultancy. Money Box reporter Dan Whitworth looks into warnings sent to the Financial Conduct Authority years before it took action against London Capital & Finance plc. LCF entered administration in January. By that time over 11,000 people had put £236m into high risk mini-bonds. At best they might only get around 20% of their original investment back. Laura received a letter from the Department of Work and Pensions asking for £625 of benefits it had placed into the bank account of her deceased grandmother. Laura's only involvement was to register the death. There was no will and no executor. The few assets her grandmother had went towards meeting funeral costs. The DWP confirmed to Money Box that there's no legal obligation to return a benefit direct payment of this type and if the recovery letter it sends is ignored, it will not pursue the amount. It also confirmed there are no plans to reimburse Laura the £625 she struggled to raise to pay it. Guest: Adam Sym, Probate Executive, Stephensons Solicitors. The exit fees charged by investors who want to move from their current online platform, and the difficulty many face in doing so, is the subject of the latest market study from the FCA. What might change for investors and do the proposals go far enough? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon
16/03/1925m 12s

Spring Statement 2019

The Chancellor, Philip Hammond, gives an update on the health of the UK economy. What will it mean for your household finances? A panel of experts will analyse what he says and we want to hear your assessment too. Are you cheered or concerned by the state of the nation's finances? And how will it affect the way you spend or save your hard-earned cash? Also, looking ahead to the new tax year, we'll discuss the tax cuts which begin in April and the outlook for our personal finances over the next twelve months. Guests: Tina Riches, Chartered Institute of Taxation Michelle Cracknell, independent pensions consultant Jane King, independent mortgage adviser from Ash-Ridge Private Finance Shirley McIntosh, Head of tax for Scotland at RSM accountants and tax advisers Presenter: Paul Lewis Producer: Sally Abrahams
13/03/1928m 44s

London Capital & Finance plc updates

Money Box reporter Dan Whitworth investigates the companies which marketed London Capital & Finance plc ('LCF') mini-bonds to investors, including on comparison websites. LCF entered administration in January, by then 11,000 bondholders had invested £236m of savings. The joint administrator to LCF, Finbarr O'Connell, also provides an update on efforts to determine how the investments of those 11,000 bondholders unravelled and whether they have any hope of getting any of their money back. The cost of obtaining a death certificate in England and Wales recently increased from £4 to £11. People usually find, to their surprise, that they need to purchase multiple copies of certificates when alerting financial institutions or utility companies to a bereavement. Guest: Ian Bond Director and Head of Trusts and Estates at Talbots Law and chair of the Law Society's wills and equity committee. Financial Independence, Retire Early or FIRE is a movement driven by the idea of extreme saving in order to fund an early retirement. How realistic is it? Guests: Kristian Danielson who is 27 and planning to retire before he's 40 and Nick Earl, Financial Planner at London Money where he specialises in investments and retirement planning. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
09/03/1924m 41s

Leaving Care

More than 11,000 young people aged 16-18 left local authority care last year. Many feel completely unprepared for the financial decisions they will have to make when they start living independently. What help is available to them and how much financial education are they given to help them navigate the complex world of rent, food bills, benefits and savings? Join Adam Shaw and a panel of guests. Email or call 03700 100 444 from 1pm to 3.30pm on Wednesday 6 March. Standard geographic charges from landlines and mobiles will apply.. Guests: Leah Edwards, Head of services for care leavers and children in care, Wigan Council Sam Royston, The Children's Society Joe Shaw, young care leaver of the year 2018 Presenter: Adam Shaw Producer: Sally Abrahams
06/03/1931m 53s

The loan charge : Mel Stride interview

Financial Secretary to the Treasury Mel Stride speaks to Paul Lewis about the forthcoming loan charge. The measure, which comes into force in April, aims to stop disguised remuneration schemes which can be used for tax avoidance purposes. People who have been tricked into authorising payments to bank accounts run by fraudsters stand a much better chance of being reimbursed in future. A new code has been published by the Payment Systems Regulator and agreed by the industry. It includes measures to do more to protect bank and buidling society customers from criminals including reimbursing them in all but exceptional circumstances. The code, which is voluntary, comes into effect on May 28th. Guest: Hannah Nixon, Managing Director, Payment Systems Regulator. Money Box listener David Hardie runs a small printing business. He recently received a letter from HMRC informing him that from next month he must submit his VAT return digitally. It's part of the wider government Making Tax Digital (MTD) initiative to shift people away from paper-based record keeping. The software used has to be MTD compatible so David is now paying for a new accounts program. Tim Woodgates, a tax adviser and chartered accountant with Moore Stephens, suggests ways in which small businesses can be MTD compliant while keeping costs down. We hear a cautionary tale of what can happen when the terms and conditions of a guarantor loan are not scrutinised by the friend or relative being asked to pay off the debt if the original borrower defaults. Followed by Sara Williams, founder of the Debt Camel blog and Nick Beal Chief Regulatory and Public Affairs Officer at Amigo Loans in a wider discussion on guarantor loans. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
02/03/1925m 17s

Late Payments

If you're a small business, how are you affected by clients who pay late or don't pay at all? The Federation of Small Businesses estimates that around 50,000 firms go bust each year because of cash flow problems mainly caused by late payments. This is also a problem that also affects many of the UK's 5 million self-employed who find themselves out of pocket because clients can't or won't pay. So what can you do to recover the money you're owed? And how can we change the culture of late payment? Join Louise Cooper and a panel of guests with their own experience of poor payment practices and their solutions. Email or call 03700 100 444 from 1pm to 3.30pm on Wednesday 27 February 2019. Standard geographic charges from landlines and mobiles will apply. Guests: Ailsa Fairchild, debt recovery manager, Girlings Solicitors Jess Pinhorn, specialist adviser, Business Debtline Paul Uppal, Small Business Commissioner Craig Beaumont, Federation of Small Businesses David Clarkson, credit controller, Wilmington plc Presenter: Louise Cooper Producer: Sally Abrahams
27/02/1929m 13s

Contractors face loan charge choice

On April 6th the loan charge comes into force. It's an anti-tax avoidance measure which will enable HMRC to recover tax from disguised remuneration schemes which involved paying earnings back via a loan. Contractors, some of whom now face bills of hundreds of thousands of pounds, have told Money Box they were advised by their accountants to use these schemes, while others said they were told they would lose contracts without one. HMRC options for people in this situation are to repay the loans, settle the tax due or pay the loan charge in April which will apply to all loans made since 6 April 1999 if they are still outstanding. If a settlement has been agreed or is in progress with HMRC the charge will not apply. Guests: Andy Chamberlain, Deputy Director of Policy and External Affairs IPSE and Rebecca Benneyworth, Tax Lecturer and writer. Money Box listeners have been in touch to ask "what happens to debts when you die?" Guest: Andy Shaw, debt advice co-ordinator with StepChange debt charity. Margaret Snowdon, Chair of the Pension Scams Industry Group, discusses the findings of its pilot survey of three pension providers, who between them handled 27,000 pension transfers worth £1.33bn in a year. One of the aims of the survey was to identify areas where scams concerns around pension transfers might arise. It found the top concern to be the involvement of unregulated introducer firms who generate business leads for authorised advisers. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
23/02/1924m 57s

The economics of being an author

So you want to be an author? Plotting and characterisation are all very well, but can you make any money? Is it realistic to hope for a career as a writer? How much could you expect to earn if your book is published? The UK book market is booming. Last year almost 200m printed books were sold, the fourth consecutive year that sales have risen. But beneath the superstar authors earning fortunes, some writers barely make a living. On average a full-time author earns just over £10,000 a year. We'll hear from literary agent Karolina Sutton from Curtis Brown. She looks after authors such as Margaret Attwood and Malala Yousafzai. We'll also hear from thriller writer Mark Dawson, who has become a very successful self-publisher. They'll be answering your questions on whether traditional publishing or DIY is the financially savvy way to go. We'll also hear from author Ros Barber on how much writers earn when they receive an advance or you buy their book in a shop or online. And from comic murder mystery writer Stevyn Colgan who uses both traditional publishing and self-publishing to get his books to his readers. We'll also hear your questions or comments - whether you're an established or aspiring writer, or still considering whether to try it - via our email address - or by calling 03 700 100 444. (Geographic charges from mobiles and landlines apply.) Presenter: Louise Cooper Producer: Paul Waters
20/02/1928m 28s

Banks want to delay fraud prevention name check

Confirmation of payee is a fraud prevention system which would allow banks and customers to check names alongside account and sort code details to ensure that transferred money goes to the right person. The Payment Systems Regulator wanted it to start in July. This week UK Finance, which represents banks, said it needed a delay until "some time next year." Guest Gareth Shaw, Head of Money, Which? Money Box reporter Dan Whitworth takes a forensic look at the accounts of companies linked to London Capital and Finance plc. The company is in administration, leaving 11,000 investors worried about what's happened to their cash. Guest Roger Isaacs, Forensic Partner at Milsted Langdon Megan Jarvie, Head of Coram Family and Childcare discusses the latest figures for tax-free childcare which show that 91,000 families used it for 109,000 children. Figures released this week revealed that 10 million people are now saving into a workplace pension. Some of those workers are non-tax payers and have been placed by employers in net pay arrangement schemes where pension contributions are collected before income tax. It means they don't get the tax relief on their pension contributions that they would get if they were in another scheme known as a relief at source, where contributions are collected after income tax. Guest: Meredith McCammond, Technical Officer for the Low Incomes Tax Reform Group. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon
16/02/1925m 16s

Open Banking one year on

So where are we with the promised Open Banking revolution? A little over a year ago we were teetering on the edge of radical reform after new rules meant that customers could give permission for their bank to share details of their current account with other banks and regulated companies. The plan was that by studying your spending and income details firms will be able to offer you financial products, give you a credit rating, or suggest ways to save money. What are you experiences? From 1pm on Wednesday 13th February you can call 03 700 100 444 or email anytime: Joining Paul Lewis on the panel this week: Imran Gulamhuseinwala, Implementation Trustee for Open Banking Ltd Pamela Meadows, payments expert from the Financial Services Consumer Panel. Freddy Kelly, founder Credit Kudos. Presenter: Paul Lewis Producer: Alex Lewis Editor: Jasper Corbett
13/02/1928m 43s

Ofgem raises energy cap

From April millions of households on default energy tariffs and who have not switched suppliers will see a rise in their bills after regulator Ofgem raised caps for gas and electricity. The first cap was introduced in January as a measure to ensure customers paid fairer prices. Guest Jo Butlin, Chief Executive of EnergyBridge Consulting and an expert in how the energy industry works in the UK. This week the Housing, Communities and Local Government Select Committee held its final evidence session on leasehold reform. Founder and Chief Executive of the HomeOwners Alliance Paula Higgins debates the issues with David O'Leary, Policy Director with the Home Builders Federation. What happens to state and private pensions post-Brexit? James Walsh, from the Pensions and Lifetime Savings Association, where he focuses on the EU, guides us through what's certain and what's uncertain. There are now more mortgage products than ever before for older borrowers, what’s attracting lenders to them? Guest: Darren Cook, Mortgage Analytics Manager at Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
09/02/1924m 53s

Universal Basic Income - Can it work?

How would you like to receive a set income from the state without conditions? It's an idea which is gaining world wide attention with pilot schemes in Finland, Canada and Spain to name a few. In Scotland ministers have awarded funding to four local authorities to undertake feasibility studies with a view to holding a pilot. Adam Shaw and a guest panel discuss the theory behind the idea and examine how if it could ever work in practice. How have the trials worked in different countries? Is a universal basic income a useful way of thinking about wealth redistribution or is it just an unaffordable utopian dream? From 1pm Wednesday 6th February you can call us on 03 700 100 444 or email us at any time: Joining Adam on the panel: Jamie Cooke, Head of Royal Society for the encouragement of Arts, Manufactures and Commerce Scotland Dr Louise Haagh, author of The Case for Universal Basic Income and a Reader in Politics at the University of York Dr Luke Martinelli, the main researcher on the Institute for Policy Research’s basic income research project at Bath University Producer: Linda Walker Presenter: Adam Shaw Editor: Jasper Corbett
06/02/1936m 21s

Mini-bond firm calls in administrators

A firm which raised more than £200m from 14,000 investors has gone into administration. London Capital & Finance Plc (LCF) issued mini-bonds which promoted returns of 8 percent and higher. The Financial Conduct Authority was already investigating, last December it froze the assets of the firm. It also directed LCF to pull its "promotional material on the basis that the way in which it was marketing bonds was misleading, not fair and unclear." The FCA also expressed concerns that "LCF bonds were being marketed as ISA eligible when they were not." Guest: Finbarr O'Connell, one of the administrators of London Capital & Finance Plc. Tougher fraud prevention measures have seen some websites asking online shoppers to verify their identities by entering a six digit number, sent to them by text, before the transaction can continue. What if you live somewhere without a mobile signal? Guest: James Daley, Managing Director and Founder, Fairer Finance. We hear from the Money Box listener who's paying hundreds of pounds a year in fee charges for a SIPP investment that’s been valued at £1. Guest: Adam Samuel, financial services compliance specialist. Child Trust Funds were set up for babies born between 1 September 2002 and 2 January 2011 to encourage regular, long-term saving habits. Families received starter vouchers of £250 or £500 to open fund accounts. If, after the first year, they hadn’t, HMRC did it and sent families details of their provider. In many of those cases families failed to contact providers and forgot about the accounts. The first wave of children are turning 16 when they can take control of managing accounts ahead of being able to make withdrawals at 18. How can a lost account be found? Guest: Carol Knight, Chief Operating Officer TISA.
02/02/1925m 13s

The cost of car insurance

According to the Association of British Insurers, average motor insurance premiums dropped by 1% last year. But the experiences of many Money Box listeners tell a different story. Louise Cooper and panel discuss why the cost of car insurance is so high. How do insurers work your premium out? Is it ever a good idea to stick with your existing provider? And how common is it for young people to pay more for their insurance than the cost of their vehicle? From 1pm Wednesday 30th January you can call us on 03 700 100 444 or email us at any time: Joining Louise on the panel: David Williams - Technical Director at AXA Insurance Amanda Stretton - Motoring Editor, Neil Hart - Client Services Director at Consumer Intelligence Producer: Alex Lewis + Linda Walker Editor: John Murphy
30/01/1932m 21s

What makes an investment too good to be true?

Administrators have been appointed to the Dream Lodge Group leaving people, some of whom invested hundreds of thousands of pounds in the luxury holiday park lodge business, at risk of losing most if not all of their money. In return for their cash they were promised an 8% return on their investment plus a guaranteed buy back of their capital. In a statement to Money Box administrators Deloitte said "The best outcome for everyone would still be a sale of the business and we will formally report our progress on that and any other matters in our creditors report in mid-March. We appreciate this will be a difficult time for many people affected by the administration of the business.” What are the signs that an investment opportunity is too good to be true? Guest: Farhaz Khan, Secretary of the Financial Services Lawyers Association. The European Health Insurance Card, or EHIC, gives people from the UK the right to access state provided emergency care while temporarily staying in another European Economic Area country or Switzerland for free or for a reduced cost. Tamara Hervey, Professor of EU Law at the University of Sheffield explains what happens to the EHIC post-Brexit. The cash machine network Link will pay a 'super premium' to ATM operators in certain remote areas from April. It hopes the subsidy of up to £2.75 per withdrawal will keep machines free to use. Guest John Howells, CEO of Link. If you’ve signed up with a credit rating agency to get alerts whenever your file is accessed, what can you do if you discover a company you've never heard of has searched your details? Guest Lisa Hardstaff, Head of Customer Experience at Equifax. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon
26/01/1924m 33s

Parking fines - the good, the bad and the ugly

Private parking firms are issuing penalties to drivers at the rate of one every five seconds. That's a 20% increase compared to last year. Council income from parking penalties has never been higher. So why this increase? Every motorist has a parking ticket story. So what's yours? Email us or call us from 1300 on 23rd January: 03 700 100 444, geographic charges from landlines and mobiles apply. Presenter: Louise Cooper Producer: Alex Lewis and Linda Walker Editor: John Murphy
23/01/1931m 26s

Benefit rule changes for pensioners with younger partners

New rules are set to change access to pension credit. At the moment the benefit can be claimed to top up income when the older partner in a couple reaches the qualifying state pension age. From May 15th it will switch to when the younger person in the relationship qualifies. Pensioners with younger partners who are already on pension credit or pension-age Housing Benefit will not be affected by the change while their entitlement remains. The announcement was made via a written statement by pensions minister Guy Opperman which was published on Monday. Guest: Gareth Morgan CEO of Ferret Information Systems. Money Box listeners who took out student loans in the 1990s have received letters offering to settle the debt if they agree to pay a percentage of their outstanding amount. Some of these former students are approaching the point where their loans will be written off anyway. Guest: Martin Lewis, Founder and Chair Sorting out a £51 tax refund ended up costing one man £137 after he searched online and dialled a number listed on an official looking website which he thought belonged to HMRC. It wasn’t and the line he called which connected him to HMRC was a premium rate one. Guest: David Hickson of the Fair Telecoms campaign. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
19/01/1924m 17s

Financial Resolutions

A New Year, a new you! Many of us have committed to eat better and get fitter. But just as popular is to save more. We want to know how you have resolved to improve YOUR personal finances. Email us: or call us from 1300 on 16th January on 03 700 100 444, geographic charges from landlines and mobiles apply. Let us know how you're doing. Presenter: Louise Cooper Producer: Alex Lewis Editor: John Murphy
16/01/1934m 51s

Rare victory for bank fraud victim

Two banks have taken the unusual step of refunding a fraud victim all her money. With new rules for banks on this issue coming into force soon, is this a sign of things to come and are more victims likely to benefit? We hear from bank fraud consultant, Richard Emery, of 4 Keys international. Economy Energy has become the ninth energy supply company to go bust in the last year. 235,000 customers are now being told to sit tight while Ofgem appoints a new supplier, but has the regulator opened up the market too much? We speak to one of its executive directors, Mary Starks. And with Universal Credit complicating who does and doesn’t get free prescriptions in England, hundreds of thousands of people are being wrongly fined for not paying the £8.80 fee. We find out what it means for claimants and pharmacists and speak to Sandra Gidley, from the Royal Pharmaceutical Society. Presenter: Paul Lewis Producer: Sally Abrahams Editor: Richard Vadon
12/01/1924m 11s

Money Box Live: Small Claims Court

Is it time to turn to the small claims court? It’s only 9 days into the New Year and your relaxed demeanour may have already waned. Especially if faced with a mountain of Christmas presents that never worked and a feeling of resentment about the botched boiler repair. Help is at hand in the form of the small claims court – a low cost way for you to claim what you feel you are owed by an individual or small business, providing it's not more than £10,000. In the past year a little over 2 million claims were raised in England and Wales, 39,000 of them via the Government's newly launched online service. They boast that the fastest claim was lodged and paid in under two hours. Today our panel discusses the effectiveness of the system for getting you your money back:. Helen Dewdney aka The Complaining Cow and consumer champion Benjamyn Damazar, regular user of the small claims court process Stephen Gerlis, retired district court judge. Presenter: Paul Lewis Producer: Alex Lewis Editor: John Murphy
09/01/1928m 26s

The cost of a 'no-fault' accident

Have you had an accident in the last 5 years - even if it wasn't your fault? Ticking that box on a car insurance application can be very costly - even if you weren't to blame. Money Box reporter Dan Whitworth has been investigating why. Around 14,000 investors who put their money into a mini-bond sold by London Capital & Finance are in limbo this week after the Financial Conduct Authority froze the firms assets and banned it from advertising or selling the product. What does this mean for people with money invested? The Chinese economy is flagging after decades of expansion and the latest Bank of England figures show a fall in UK consumer lending. Will 2019 see our personal finances coming under an increasing squeeze? And as the currently un-named Government backed 'Single Financial Guidance Body' comes into being - taking on the roles of The Pensions Advisory Service, Pension Wise and Money Advice Service - we mull over suggestions for what it could be called... Presenter: Paul Lewis Producer: Alex Lewis Editor: Richard Vadon
05/01/1925m 9s

After the bankruptcy

In August, Jessica Hurst wrote to the media asking them to investigate how her dad’s debts of just under £12,000 became a bill of just under £73,000. Nigel Hurst killed himself eighteen months ago after learning that bailiffs were to repossess his family home. It was the bailiff who found him. Student, Jessica, was left with a pile of debt recovery letters and bank statements which she hoped would hold the clue to his financial troubles. After an old school friend offered legal advice, Jessica has persuaded the creditors to reduce their demands back to a manageable level. How did they do that? And what did they learn in going through the process? Helen Grady - who reported on the case for File on 4 - asks Jessica about the response to the programme. If you've been affected by the issues raised in this programme and would like details of organisations which offer advice and support, you can visit BBC Action Line or you can call for free, at any time, to hear recorded information 0800 066 066 You can also get help from … Presenter: Helen Grady Producer: David Lewis Editor: Andrew Smith
02/01/1928m 53s

Perfect Pensions Storm

More than 2000 steel workers - many of them in the Welsh steel town of Port Talbot - were persuaded to transfer out of their final salary pension scheme. Many now deeply regret their decision, and believe they were mis-advised by"sharks" who descended on the town to take advantage of a period of confusion. Tony Bonsignore hears how the men's lives have been affected, what lessons have been learnt, and whether enough has been done to stop something similar happening again. Presenter: Tony Bonsignore Producer: Alex Lewis Editor: Richard Vadon
29/12/1825m 3s

Jailed for failing to disclose the whereabouts of his clients' money

Steven Long, the founder of the collapsed inheritance planning firm, Universal Wealth Preservation, has been jailed for eight months for failing to disclose the whereabouts of his clients' money. It's now emerged that at least twenty-five million pounds has gone missing. Money Box hears from Shivani Varma, the solicitor acting for around 30 claimants who have lost millions of pounds and talks to one client who attended the High Court hearing about what it was like when the prison sentence was handed down. Overdraft charges: The Financial Conduct Authority announced major changes this week to how banks charge us for accidentally slipping into the red. It wants to stop firms charging higher prices when customers use an unarranged overdraft and bring an end to fixed daily and monthly fees. Instead the banks will have to charge customers one simple rate of interest on the money owed. But, given that overdraft charges bring in around £4.2 billion a year for the banks, how will they recoup those lost monies? Professor Peter Hahn of the London Institute of Banking and Finance gives his assessment of the planned changes. Are you going bust? To be blunt, no! That was the first of eight questions in a Q&A sent out this week by the energy supplier, Outfox the Market, to its 100,000 customers. So many of them have been contacting the firm that the energy regulator Ofgem tweeted this week that it was in "active discussions with the supplier regarding their customer service issues". Money Box hears from one frustrated Outfox customer about the problems he's been having trying to contact the firm to get back £500 credit he's due and we hear from energy analyst, Ellen Fraser of Baringa on this latest development. Down down down. That was share prices in London and indeed in much of the world in the last full trading week of the year. And it matters to most of us as our pensions and ISAs will be affected. Share prices are normally measured by the FTSE100 index - the average of the shares in the hundred biggest companies on the London Stock Exchange. It ended the week 12% down on a year ago. and nearly a third less than its value at the start of this century. So is investment bust? Paul Lewis talks to Russ Mould, Investment Director at stockbrokers A J Bell. Image: Steven Long, Founder, Universal Wealth Preservation, Credit: Paul Keogh Presenter: Paul Lewis Producer: Sally Abrahams Editor: Richard Vadon
22/12/1825m 0s

Paws for thought. Just how much does it cost to keep a pet?

More than 45% of UK households keep a pet. It's estimated that we spend almost £4.5 billion a year on them. Yet research suggests we underestimate what it costs to keep them.
19/12/1832m 10s

If you've had a mental illness does that mean you will pay more for insurance?

Should you pay substantially more for your life insurance policy if you have ever had any mental health issues? Given that one in four people face mental health challenges in their lifetime - it's an issue which affects millions of people. Money Box listener, Tina applied for life insurance and critical illness cover online. She ticked the box that said she'd had a mental health issue and was shocked to see the price of her insurance premiums rise by 30% as a result. The programme also speaks to Johnny Timpson who is the insurance industry's "access champion" who works with the DWP to try to make the industry more accessible and also works for Scottish Widows. The energy company, OneSelect, has become the latest energy firm to stop trading this week. It’s the eighth energy supplier to have gone under in 2018. What does this mean for its customers who are now being moved to Together Energy? And could there be further casualties in the highly competitive energy market? Emily Gosden, Energy editor at The Times, and energy consultant Jo Butlin at EnergyBridge explain the issues. The Scottish government delivered its draft budget this week. It announced that it would increase the tax burden on higher earners and decrease it for those on lower incomes. So if you live in Scotland and earn £50,000 a year, you'll pay about £1,500 more income tax than if you live elsewhere in the UK. If you earn less than about £27,000 you pay less income tax than the rest of the UK. Merryn Somerset Webb, Editor of Moneyweek, gives her verdict on the planned changes. Almost exactly a year ago on December 16th 2017 Bitcoin reached the height of its value at almost $20,000. It's now around £3,000 . Many ask whether the cryptocurrency, Bitcoin, might actually destabilise the so-called real economy? Is Bitcoin a bubble that has burst? Hannah Murphy, city reporter at the FT watches cryptocurrencies closely.
15/12/1832m 58s

Hidden costs and charges

You may not have heard of some of them; transaction charges, custody charges, collateral management costs, but these hidden pensions costs can have a real effect on your savings over the years. It's been estimated that charges - including a notional 1% which are hidden - could destroy a quarter of the value of a pension over 30 years. Why, when they matter so much, is it so hard to get the full picture and what can you do about it? Share your experience. Call us on 03700 100 444, email or tweet @moneybox. Lines open from 1pm on Wednesday 12 December. You can also email or tweet @moneybox Panel guests: Chris Sier, academic and transparency campaigner Michelle Cracknell, The Pensions Advisory Service Jeff Houston, Secretary of the Advisory Board to the Local Govt Pension scheme Presenter: Lesley Curwen Producer: Alex Lewis Editor: John Murphy
12/12/1828m 24s

Aegon admin delays trap £40,000 for nine months

In March of this year Money Box listener Nicola's financial adviser made his first attempt to move her investment fund, valued at £40,000, from Aegon to another provider. Nine months later, despite making a formal complaint and taking their case to the Financial Services Ombudsman, the money has yet to arrive. To date Aegon has offered Nicola £100 which it increased this week to £500, as an apology "for the unacceptable delays she has faced in the transfer of her funds." Guest: Nicola's independent financial adviser, Iain Forrest, Director of Forrest Financial Management and we also hear from the Financial Ombudsman Service. Dan Whitworth reports on a HMRC VAT exemption rule clarification which recently came into force and has resulted in some people seeing a sudden increase in their property management company service charge. The clarification is intended to make it clear that third parties such as property management companies are subject to VAT. Some of these companies have started to pass the cost on. Guest: Alan Pearce, VAT Partner, Blick Rothenberg. A pensions dashboard which will allow people to see their scheme details, old and new, big and small, in one place, online, for the first time is due to go live next year. However the first version won't contain state pension details and once it’s up and running pension providers will be able to offer their own commercial dashboards. Guest Sir Steve Webb, Director, Royal London and former pensions minister. Presenter: Adam Shaw Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon
08/12/1825m 42s

UK funeral industry investigated for high prices

The competition regulator has stepped up its investigation into the £2 billion a year funerals market, after finding prices have risen above inflation for over a decade.
05/12/1829m 28s

Carer's Allowance overpayments

This week the Department for Work and Pensions confirmed that it currently has 69,609 Carer's Allowance overpayments outstanding. The benefit is paid to more than 850,000 people. Money Box hears from George Henderson who cares for his adult son who has mental health and drug addiction problems. Mr Henderson says he was not aware that his earnings from his job with a taxi firm would impact on his entitlement to Carer's Allowance. Six years later DWP informed him that he'd been overpaid by £19,500. He was charged and found guilty of failing to disclose information to the DWP. In addition to a suspended sentence he has to pay the money, plus fines, back by February next year, or he'll face 7 months in prison. Mr Henderson also has a possession order on his home after it was seized under the Proceeds of Crime Act. The DWP told Money Box it makes benefit claimants "aware of their responsibility to provide correct information and report any change in circumstance, to avoid receiving the wrong amount" and is "introducing new technology to make it easier to identify and prevent overpayments and improve debt recovery." Guests: DWP Committee member Ruth George MP and Emily Holzhausen, Director of Policy and Public Affairs at Carer's UK. If you're planning on switching energy firms for a cheaper deal, or because your former small supplier has gone bust, how can you keep your Warm Home Discount? Guest: George McNamara Director of Policy, Independent Age. A number of retirement interest-only mortgages have appeared in recent weeks. How do they differ from what’s gone before and what are the risks? Guest: Jane King independent mortgage and equity release adviser, Ash Ridge Private Finance. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
01/12/1825m 10s

Costs of assisted fertility

Infertility affects one in seven couples. Many people seek medical treatment to help them conceive. Some fertility treatment is available on the NHS, but the majority of couples go privately and pay for it themselves. It can be incredibly expensive, costing tens of thousands of pounds. Money Box Live is looking at the costs involved in fertility treatments. If this has affected you or your loved ones, or you have a question you'd like answered, presenter Louise Cooper and an expert panel want to hear from you. So why not call Money Box Live now 03 700 100 444, geographic charges from landlines and mobiles apply. Or email or tweet @moneybox Guests Peter Thompson, Chief Executive of the Human Fertilisation and Embryology Authority, the UK's independent regulator of fertility treatment. Aileen Feeney from the the charity, Fertility Network UK Dr Raj Mathur, Senior fertility Consultant, working in both the NHS and a private clinic.
28/11/1829m 14s

Outfox the Market: bill rise sparks switch

Money Box reporter Dan Whitworth investigates complaints from customers of a small energy supplier, Outfox the Market, who suddenly found themselves facing huge increases to their direct debit payments. Outfox the Market emailed Anna and her husband Rob to say their direct debit amounts would be split, meaning they would pay much more during winter and less in summer. The couple are already around £200 in credit on their account so they decided to switch supplier. Outfox the Market say the direct debit change would average out over the year. Following its administration deal with its lenders the pension fund of news publisher Johnston Press is being placed under Pension Protection Fund (PPF) rules. What happens if your pension passes to the PPF? Guest: Hilary Salt, Founder First Actuarial. We hear from the man who ended up being reported to the police for fraud by his insurer after making a stolen jewellery claim following a burglary. Neil McFarlane, Group CEO with the specialist jewellery insurance broker T.H. March outlines what you should consider when insuring gems, rings and watches at home. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
24/11/1825m 0s

Financial services for the changing way we work

The way we work is changing. By 2025, only 13% of people believe they will be working in traditional 9-5 employment. For the last 15+ years the number of self-employed workers has been increasing - tripling for the over 65's and doubling for the 16-24's whether it be as a sole trader or on zero hours or as part of the 'gig' economy. And that doesn't account for the rise of people on short term contracts with little or no job security. So in this brave new world of employment, how has the financial services industry responded? What can you do about your pension, insurance or getting a mortgage if you no longer have a career in one company but move from job to job? Your experiences and stories please: 03700 100 444. Lines open from 1pm on Wednesday 21`November. You can email or tweet @moneybox Presenter: Adam Shaw Producer: Alex Lewis
21/11/1831m 42s

Investing while Brexiting

This week the government's publication of its draft Brexit Withdrawal Agreement was followed by the cabinet resignations of Dominic Raab and Esther McVey. The financial markets responded with a sharp drop in the pound before it stabilised and a fall in the share price of UK focused companies. Guest: Tom Stevenson Investment Director at Fidelity Worldwide Investments. Some of the biggest clothing retailers are being warned they could be encouraging young shoppers to get into problem debt. Major sports and fashion names are using a new type of “try before you buy” service from the Swedish bank Klarna for online orders. Guest Moira O'Neill, head of personal finance at Interactive Investor. A childminder reveals how problems with the government's tax-free childcare system are impacting on her business. Earlier this month around 22,000 standing order payments from parents to childcare providers were delayed. HMRC have apologised and say it was an isolated issue which has been fixed. Guest: Aoife Hamilton, Policy and Information Manager at Employers for Childcare. Until now Starling Bank services could only be accessed via a smartphone app. That changed this week after it joined a partnership which allows its customers to deposit and withdraw cash at Post Office branches. Is this a step backwards for digital banking? Guest: Anne Boden CEO and founder, Starling Bank. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon
17/11/1824m 56s

Money Box Live: Universal Credit

What’s your experience of the biggest change ever made to the benefits system? Universal Credit - which is being gradually introduced across the UK - is supposed to make things simpler, by merging six benefits into one single payment. But it's been plagued by controversy, especially over delays in paying claimants, causing severe hardship in some cases. In Budget 2018, the Chancellor introduced new measures designed to improve the system. These include increasing the amount of money people can earn before their benefits are reduced and allowing two weeks extra benefits for those moving from the old system to the new. But will it be enough to solve the problems? How might this extra help benefit you? If you have been affected by Universal Credit, do share your story by calling 03700 100 444. Lines open from 1pm on Wednesday 14 November. You can email or tweet @moneybox Guests: Sarah Hayle, Welfare rights adviser, Community Law Service, Northampton and County Angela Marke, Head of Advice Quality, Advising Communities David Samson, welfare benefits specialist, Turn2Us Presenter: Paul Lewis Producer: Sally Abrahams
14/11/1830m 18s

Free finance textbook for schools

Tens of thousands of free educational books about personal finance are being sent to every secondary school in England. For free. Funded by money saving expert Martin Lewis, written by Young Money and supported by the Government, it 's the UK's first ever financial education textbook. The Government’s announced its second attempt to try to increase probate fees, this time from just a few hundred to thousands of pounds for some. We’ll find out what’s behind the move, if it’s likely to get through Parliament and explain why critics say the move is not legal. This week saw state pension age equalise. Many women are not happy. We speak to someone who reached state pension age before 65 but is receiving much less than a man the same age because she qualified when the previous, lower state pension was in force. These women have not been entitled to free bus passes, tv licences and the winter fuel allowance 2 to 4 years sooner than men of the same age as mentioned in the piece. Winter Fuel Allowance is linked to women’s state pension age for both women and men (now the common state pension age) which is also true of almost all free bus travel in England. In Wales, Scotland and Northern Ireland men and women get free bus travel from 60. Currently everyone is currently entitled to a free TV licence from 75. ‘Why aren’t my auto-enrolment pension pots consolidated?’ We hear from a listener who wants to know why his pensions aren’t merged automatically. Presenter: Paul Lewis Producer: Alex Lewis Reporter: Dan Lewis Editor: Richard Lewis
10/11/1824m 58s

Expats and Brexit

Whether it’s access to healthcare, pensions or the right to work on the continent, how will the UK’s withdrawal from the EU affect the finances of the 1.3 million Britons living in Europe? Louise Cooper and a panel of guests discuss what might happen to expats' rights, whatever the outcome of Brexit negotiations.
07/11/1829m 13s

Exotic Pension Scams

The High Court has ruled that SIPP providers should check whether the investments chosen by customers are high risk or scams following one man's investment in a bio fuel scam. Insurers are taking an estimated £700 million a year off us because we do not look for the best deal every year. They even have a name for it - price walking. It's a familar tale for regular Money Box listeners - we've exposed this practice many times. But now the regulator, the Financial Conduct Authority, has launched an enquiry into pricing practices in the £78 billion general insurance market. HMRC said this week that parents may get a refund if they've received a penalty for not paying back their child benefit. Since 2013 people who earnt more than £50,000 have had to pay back some or all of their child benefit. HMRC has now admitted that since the High Income Child Benefit Charge was introduced in 2013 it has not given people enough information about the rules and and it will be refunding the penalty in some cases. And nearly a week after the Budget, who are the definitive winners and losers? Presenter: Paul Lewis Producer: Alex Lewis Reporter: Dan Whitworth Editor: Richard Vadon
03/11/1824m 48s

Budget 2018

Whether you're young or old, rich or poor, how will the Budget affect your personal finances? Louise Cooper and a panel of guests take your questions. Call 03700 100 444. Lines are open from 1pm on Wednesday 31 October. You can also email or tweet @moneybox
31/10/1830m 25s

State pension age equalisation

Women born on 6 November 1953 will make history this year. In just over a week they will reach 65. And for the first time since world war two they will qualify for their state pension at the same age as a man. Equalisation has been a long time coming. It was first announced 25 years ago by Kenneth Clarke in his 1993 Budget. His plan to equalise women's state pension would be phased in from 2010 and end in 2020. But in 2011 Chancellor George Osborne decided to speed this process up so it ended this year and then move pension age up to 66 and beyond. Many women now say that was the first they knew of any change and they say the short notice of a five or six year delay has caused great hardship. Paul hears from one of those women affected and talks to Debbie de Spon from the campaign group WASPI and financial commentator Frances Coppola. Earlier this year the FCA announced new rules for credit card companies outlining the measures they need to take to help customers in long term debt. Those rules came into force last month and have led to some nasty surprises when bills have arrived. How should card providers be implementing these rules and just how have they been implemented across the industry? Paul talks to Peter Tutton from the debt charity Stepchange. Earlier this month at the Conservative Party Conference Theresa May announced that ‘a decade after the financial crash people need to know that the austerity it led to is over’. It’s hard to know what the Chancellor made of that statement but Philip Hammond will deliver his Budget on Monday, October 29th. So what can we expect? Paul talks to Paul Johnson, Director of the Institute For Fiscal Studies and Nimesh Shah, partner at Blick Rothenberg. Producer: Ben Carter Presenter: Paul Lewis Editor: Richard Vadon
27/10/1824m 55s

Money Box Live: Making Tax Digital

A big change to the UK's tax system starts next April, but are firms ready to comply? In barely five months' time, every business which is above the threshold for VAT must ditch paper-based record-keeping and get new approved software instead. The new rules are part of Making Tax Digital - and make it compulsory for them to keep electronic records of VAT and file returns to the Revenue directly from accounting software. It will apply to small businesses and sole traders if they are VAT-registered and have a turnover - not a profit, a turnover - of £85,000 a year or more. But accountants are worried that many businesses don't know anything about the changes. And there's concern about how much the new software will cost. If you're affected by the new rules or think you might be, get in touch. Call 03700 100 444. Lines are open from 1pm on Wednesday 24 October. Or email or tweet @moneybox Guests: Anita Monteith, Tax Manager, Institute of Chartered Accountants in England and Wales Elaine Clark, Managing Director, Cheap Accounting Andy Chamberlain, Deputy Director of Policy, IPSE (the Association of Independent Professionals and the Self-Employed) Presenter: Paul Lewis Producer: Sally Abrahams
24/10/1828m 54s

Pulling the plug on subsidies for green cars

If you're thinking of buying a new greener motor car you might want to hurry up. In less than three weeks' time government subsidies on more environmentally friendly vehicles, worth thousands of pounds, are going to be cut or disappear altogether. Pay.UK have just released plans for banks to introduce confirmation payee in 2019 to help cut bank fraud. What's taken so long? New figures out this week show that hard work in fact pays rather less well than it did four years ago - at least for people whose low wages are topped up by benefits. This week's inflation figure for September confirmed just how much worse off many people on benefits are. High house prices make it incredibly hard, particularly for young people, to get on the property ladder. We report on a small but growing trend for people to buy their first home -- with someone other than a relative or a partner. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon
20/10/1824m 47s

Money Box Live: Bankruptcy

We Brits took out more than a billion pounds in consumer debt in just one month this year. For many. the problems of too much debt can seem overwhelming. 12% of people say they always or most of the time run out of money at the end of the week or month or need a credit card or overdraft to get by - that's according to a survey by the Office For National Statistics. For some, that debt leads to bankruptcy. It can be a confusing and emotionally difficult process. The debt charity, Step Change, says the problem of too much debt has become alarming. More than 300,000 people contacted it in first half of this year – searching for support and guidance. In today’s programme we are looking at what bankruptcy actually means for people, what the process of becoming bankrupt involves and what the advice is for those who feel they are losing grip on their personal finances. We'd very much like you to be part of the conversation as well. So if you have had an experience you think others would find useful - do call us on 03 700 100 444 or email or you can Tweet us. Our Twitter name is @moneybox Joining us to help guide us through the conversation is Gill Hankey, a Director at The Bankruptcy Advisory Service and Mark Cowley, Insolvency Manager at Christians Against Poverty which offers free advice to those with debt problems. Presenter: Adam Shaw Producer: Sally Abrahams
17/10/1832m 1s

Time to say ta-ra to the till?

Marks and Spencer has become the latest food retailer to introduce a new way of shopping that could mean the end of the supermarket checkout. It involves a mobile phone app which means instead of paying for things at the till, customers pick out what they want, scan the barcodes and pay on their phone and...walk out. Other British supermarkets are trialling similar schemes with Amazon hot on their heels. Money Box has reported before on the problems faced by up to 100,000 people who bought new leasehold flats or houses with a ground rent that could double every ten years. Now a legal firm is sending out letters to hundreds of the firms who did their conveyancing demanding compensation. Universal Credit is the government's new benefit for low income households and families. Over the next few years it will replace six other means-tested benefits like tax credit and jobseekers allowance. The government conceded this week that it will leave some families who depend on benefits poorer than they are now. Who are these families and what will be done to help them manage the transition? Eleven banks agreed this week to do more to help customers who are victims of domestic financial abuse. Over the next twelve months they will train their staff to spot the signs and offer them help and support. Whilst a start, some say it doesn't go far enough. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon
13/10/1824m 51s

Help to Buy

Rising house prices have put home ownership beyond the reach of many young adults. But the government has various schemes to help those desperate to get on the property ladder. In today's Money Box Live, we'll be looking at Help To Buy ISAS, which can help you save the cash for your first home - and earns you free money from the Treasury. We'll also discuss the pros and cons of Help to Buy equity loans - which make it easier for those with a small deposit to become a homeowner. But it also means you could be paying expensive interest rates on that loan for many years - on top of your mortgage repayments. So if you're a first-time buyer or a homeowner with a desire to move, how can the various government schemes help you to own a new home? If you, your family or friends are considering any of these options, this is your chance to share your experiences and have your questions answered by our panellists. Do join in the conversation by calling 03 700 100 444. Lines are open from 1300-1530 on Wednesday 10 October. Or email Guests: Paula Higgins, Founder and CEO, HomeOwners Alliance Iona Bain, Founder, Young Money blog Gareth Shaw, Which? money expert Steve Turner, Home Builders Federation Presenter: Louise Cooper Producer: Sally Abrahams
10/10/1828m 18s

Banks offer 'gambling block' for addicts

Tens of thousands of banking customers have signed up to a new service which helps problem gamblers control their addiction. Known as a ‘gambling block’ it is offered on the current accounts provided by two of the small, new challenger banks to prevent you making payments to gambling sites or betting shops. In just over three months more than 40,000 people have joined up. Now there are calls for the main five big high street banks to offer it to their millions of customers. People who bought a home using the Government's Help to Buy scheme are being caught out by delays and extra costs when they try to remortgage. The Government lends buyers up to a fifth of the purchase price - up to two fifths in London. No interest is charged on the loan for the first five years. More and more people are now coming to the end of their five years and trying to move their mortgage to get a better rate but are running into difficulties. This week the Financial Conduct Authority stepped back from banning the practice of contingent charging. It's one of the most controversial areas of pension transfer advice. Mortgage advisers make money out of encouraging their clients to transfer money out of their pension scheme. But if clients don't transfer then they don't have to pay anything to the adviser. Critics say there is a risk of conflict of interest. And civil partnerships are to be opened up to opposite sex couples. What are the financial implications of forming one? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon
06/10/1825m 1s

Money Box Live: How to Avoid Inheritance Tax

How can you legally reduce the inheritance tax your loved ones have to pay when you die? If you have accumulated substantial wealth during your life, inheritance tax can cost family and friends hundreds of thousands of pounds after your death. But there are legal ways to avoid being hit with a hefty IHT bill. Whether by donating to charity or giving away cash from surplus income, you can reduce the amount of inheritance tax due on your property, savings and other assets. But how does inheritance tax work and who is liable to pay it? What must your estate be worth before the 40% charge kicks in? And if you're married or in a civil partnership, what are the rules? £5.2 billion of IHT was paid last year, a record high. And yet, it’s still only a relatively small number of people whose estates are liable to so-called death duties. But many feel they’ve spent a lifetime earning the money and want to pass on as much as they can to their nearest and dearest. So how do you ensure you don’t pay unnecessary amounts of Inheritance Tax? Adam Shaw and guests will be taking your questions and comments. To join in the conversation, email, Tweet @moneybox or call the programme on 03 700 100 444 - lines are open from 1pm on Wednesday 3 October. Guests: Claire Walsh, Chartered Financial Planner and Personal Finance Director, Schroders Nicola Plant, Partner, Thomson Snell & Passmore Solicitors Presenter: Adam Shaw Producer: Sally Abrahams
03/10/1831m 35s

Reforming Leasehold Law - The Scottish Way

The current system for leaseholders to buy their freehold in England and Wales is complex, slow and expensive. That's according to the Law Commission - the independent body whose job it is to keep the law in England and Wales under review. They've just launched their recommendations for reform of the law in this area. Scotland abolished leaseholds in 2004. Campaigners ask - why can't England and Wales just do the same? Victims of what is known as authorised payment fraud may be reimbursed for their losses under a new draft Code of Practice published this week by banks and consumer groups. When the new Code starts in the New Year, customers should be reimbursed if the bank did not do everything they could to stop a fraud. We speak to Hannah Nixon from the Payment Systems Regulator. A new 'customer friendly' register to help you find a financial adviser has just been launched. We speak to someone who has road tested it and found in wanting. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Charlotte McDonald
29/09/1824m 58s

The Cost of Starting a Sports Club

Setting up a sports club takes time, effort and money. Lots of money. You’ll have big ambitions about what you want to achieve, the members you’ll attract and the success you’ll have on the pitch, the court or the track. But you’ll need to work out how to pay for those dreams – whether it’s new kit for the teams, the cost of a referee or even building your own facilities. In grassroots sport, there are no billionaire backers willing to flood the clubs with cash, so community sports clubs need to focus on getting the money themselves – whether through membership fees, sponsorship deals, grants or fundraising activities. But how do you go about it? And if you’re starting a club, you’ll need to manage your finances – budgeting for the short and long-term if you want it to survive for the future. How much does it cost to run a club and how can you maximise your assets? What grants are available and what are your obligations in terms of insurance, tax and other money matters? We'll hear from Rose Hill Youth Football Club in Oxford, which was set up this summer, on how they raised the cash to get the club up and running. And hear the experiences from clubs who've been going for decades. Guests: Rosie Benson, Head of Clubs, Sport England Mike Ridger, Chairman, Paddock Wood Athletics Club, Kent Presenter: Guy Kilty Producer: Sally Abrahams
26/09/1827m 35s

'Unfair' price concessions for the over-60s

People over 60 are offered concessions regardless of their ability to pay and even when they are below the state pension age. That's according to the Intergenerational Foundation (IF), a charity that researched 35 of the UK’s leading attractions’ ticketing policies. They say that Britain has failed to adjust to growing pensioner incomes and wealth. With millions of pensioners boasting incomes above the average wage, the charging policies developed in previous decades are now out of date. Ros Altmann the fomer Pensions Minister and champion for older people joins Paul Lewis to discuss. As from 1st October thousands of additional landlords will have to buy a license if they let a property to 5 or more people from 2 or more separate households, after the government broadened the definition of what constitutes a House of Multiple Occupancy. The change is designed to protect tenants from poor living conditions but will cost landlords collectively £79m. As well as more properties requiring a licence, new minimum room size requirements will be introduced. Landlords who don't comply run the risk of being fined up to £30k. And, in the second of our three part series looking at fraud, we take a closer look at how criminals get access to legitimate bank accounts to receive stolen money. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon
22/09/1825m 33s

Money Box Live: Students on a Shoestring

Thousands of students are starting university for the first time in the coming weeks, full of excitement at the next stage in their life and some trepidation on how to pay for the academic year ahead. For many it’s the first time away from home – and the first time they’ll have to manage their day-to-day living costs, whether it’s rent, insurance, travel or the cost of a pint. Paul Lewis and guests will be hearing top tips for students on how to budget and save money whilst studying at university, to help the student loan go further. Guests: Tom Allingham from Save The Student website Regina Martin, Debt Adviser, National Debtline, run by Money Advice Trust Presenter: Paul Lewis Producer: Sally Abrahams
19/09/1828m 21s

Launch of rainy day savings scheme

Having £1,000 in savings halves the risk of falling into problem debt according to debt charity StepChange. But for lower earners, building up those rainy day funds can be a stretch. A government scheme called Help-to-Save launched this week aiming to help. It offers savers a bonus of 50p on every £1 saved over a four year period. Tens of thousands of people are receiving demands for tens of thousands of pounds from the taxman for using "contractor loan schemes". People were often advised to use these schemes say they paid less income tax and National Insurance. Some are teachers, nurses and social workers. The charges are being applied retrospectively - going back 20 years which campaigners say is unfair. UK banks admit that criminals stole £236 million last year from people who were tricked into giving thieves their money. In the first of a three part series we look at what more the banks could be doing to prevent what's known as authorised push payment fraud. This is where you transfer money to someone who you think is genuine but realise too late they have stolen your money. Presenter: Paul Lewis Producer: Alex Lewis Editor: Charlotte McDonald and Emma Rippon.
15/09/1825m 35s

Money Box Live: Energy Prices

If you haven't switched energy suppliers in recent years, what does the energy price cap mean for you? The regulator, Ofgem, has announced plans to prevent gas and electricity companies charging a typical household more than £1,136 a year, saving households £75 a year, on average. But will it mean companies stop offering some of their cheapest deals currently on the market? And will consumers be lulled into thinking they don't need to shop around and look for better deals? But how to switch and save? Its not always straightforward. Louise Cooper and guests take your energy questions. Guests: Audrey Gallagher, Director of Policy, Energy UK Gillian Cooper, Head of Retail Energy Markets, Citizens Advice Joe Malinowski, founder, price comparison website Presenter: Louise Cooper Producer: Sally Abrahams.
12/09/1828m 39s

Wages more volatile than expected

A study by the Resolution Foundation thinktank has found that the vast majority of people experience significant monthly wage volatility at least twice a year. Almost half see significant changes half of the year. The study used anonymised data from 7 million Lloyds bank accounts. It's the first time that actual data has been used to look at monthly earnings. Official figures which show adequate income over the year may therefore hide serious problems in a number of specific months. We speak to the study's author Daniel Tomlinson. An end to letting fees charged to tenants is now in sight. The Tenants' Fees Bill has just had it's third and final reading in the House of Commons and is set to become law soon. It means that 'Administrative fees', 'credit check fees', 'tenancy renewal fees' and others will all be consigned to the dustbin saving tenants an estimated £240m. In Wales a similar law is expected to be in place next year and in Scotland letting fees have been banned since 2012. With RBS announcing more bank closures this week, we investigate one solution adopted by a small community when 3 out of 4 banks closed their doors. Almost a year ago Holywell in North Wales encouraged its shopkeepers to adopt a mobile card payment system instead of using cash to help bolster their economy. We find out how they have got on. And as hundreds of thousands of young people head off to university in the next few weeks we look at the student bank accounts on offer. Should you take the free rail card, the gift voucher or the free overdraft? Presenter: Adam Shaw Producer: Alex Lewis Editor: Charlotte McDonald.
08/09/1827m 37s

Money Box Live: Migrant workers in the UK

Is it financially worthwhile coming to the UK to work? With uncertainty over Brexit, the weak pound and improving economies in many other countries, do the sums add up or are overseas workers better off staying at home to get a job? Latest figures from the Office for National Statistics show a record annual drop in the number of EU citizens working in Britain, especially from Poland and other eastern European states that joined the EU in 2004. Many have decided to leave the UK and return to their home country where their money stretches further. But there's been a rise in the number coming to the UK from Romania and Bulgaria - as well as from countries outside the EU. So how do UK wages, cost of travel, accommodation and food prices compare with elsewhere and what other money factors determine whether working in the UK is an attractive prospect? Visa fees, English language tests and the health surcharge for those coming from outside the EU can cost thousands of pounds. Louise Cooper hears the stories of migrant workers from Romania, Brazil, India and Italy who've come to the UK for employment. Guests: Madeleine Sumption, Director, Migration Observatory Barbara Drozdowicz, CEO, East European Resource Centre Presenter: Louise Cooper Producer: Sally Abrahams.
05/09/1827m 47s

Millions in persistent credit card debt now to get help

Three million people with persistent credit card debt could get more help from their bank from today. New rules from the Financial Conduct Authority mean that if they are paying more in charges than they pay off their debt then the credit card provider must help them to manage it. That could include freezing the interest being charged or even cancelling the debt altogether. What now for clients of the collapsed pay day loan firm Wonga? The company's profits were drastically cut after strict new rules began in 2014 that limited the interest payday lenders could charge. The rules also set out how customers, especially those in difficulties, should be treated. Big profits turned to losses and with 11,000 customers complaining to the Financial Ombudsman Service in the first quarter of this year, the company could no longer trade. Mick McActeer founder of the not-for-profit Financial Inclusion Centre, explains to Paul Lewis what the implications are for clients of Wonga. The Government's refusal to pay a widow's allowance to an unmarried mother has been ruled illegal by the Supreme Court. Siobhan McLaughlin from County Antrim, lived with her partner for 23 years but never married, which meant she was not able to claim the Widowed Parent's Allowance when he died. The court said that by denying these payments the Government was breaching her children's human rights. Siobhan McLaughlin spoke to Money Box at the start of her court case battle. And Brexodus: The number of citizens of EU countries working in the UK has fallen slightly in the twelve months to the end of June. One factor is the high cost of living in Britain which is persuading workers to quit and return to the country of their birth. Money Box reporter Dan Whitworth meets people who are leaving and some who are staying.
01/09/1825m 9s

BONUS PODCAST: Economics with Subtitles - Coffins Full of Car Keys

BONUS PODCAST: The Moneybox podcast is on it’s summer holiday but fear not, for the next four weeks, you will get a brand new podcast instead. Economics with Subtitles is your everyday guide to economics and why you should care. In this edition, Ayeisha and Steve make sense of interest rates. Why did they lead to coffins full of car getting sent to the US Federal Reserve? What factors affect what you have to pay on your loans? And what do your film choices say about why you decide to borrow? Producers: Simon Maybin & Phoebe Keane Presenters: Ayeisha Thomas-Smith & Steve Bugeja
25/08/1828m 52s

BONUS PODCAST: Economics with Subtitles - How Condoms Can Cost a Week’s Wages

BONUS PODCAST: .The Moneybox podcast is on it’s summer holiday but fear not, for the next four weeks, you will get a brand new podcast instead. Economics with Subtitles is your everyday guide to economics and why you should care. In this show, Ayeisha and Steve make sense of inflation. They’ll explain how hyperinflation is affecting how Venezuelans have sex, why you can’t afford a ticket to see your favourite band in concert anymore and why a sale on sofas isn’t always a good thing. Producers: Simon Maybin & Phoebe Keane Presenters: Ayeisha Thomas-Smith & Steve Bugeja
18/08/1828m 44s

BONUS PODCAST: Economics with Subtitles - Bracelets for Bullets

BONUS PODCAST: The Moneybox podcast is on it’s summer holiday but fear not, for the rest of August, you will get a brand new podcast instead. Economics with Subtitles is your everyday guide to economics and why you should care. In this show, Ayeisha and Steve explore government debt. Why did an anonymous mother send her bracelet to the government to be turned into a bullet? How are you lending the government money without even realising? And when should you be worried about how much debt the government is in? Producers: Simon Maybin & Phoebe Keane Presenters: Ayeisha Thomas-Smith & Steve Bugeja
11/08/1828m 5s

BONUS PODCAST: Economics with Subtitles - How Buying Cocaine Helps the Government

BONUS PODCAST: The Moneybox podcast is on it’s summer holiday but fear not, for the next four weeks, you will get a brand new podcast instead. Economics with Subtitles is your everyday guide to economics and why you should care. In this edition, Ayeisha and Steve look at how we quantify economic success. Should dodgy drug deals be included? What is Steve’s contribution to GDP? And should we ban people who pinch too many of your crisps? Producers: Simon Maybin & Phoebe Keane Presenters: Ayeisha Thomas-Smith & Steve Bugeja
04/08/1828m 28s

Money Box Live: Electric Cars

The future of motoring looks set to be increasingly electric with the Government committed to ban the sale of petrol and diesel cars by 2040. That commitment was strengthened this month with the unveiling of a new Road to Zero strategy aimed at boosting the country's electric vehicle infrastructure with proposals including fitting chargers in new developments, offices and even lampposts. But how does buying and running an electric car compare to petrol and diesel and what might you have to consider when making the switch? Electricity can certainly be cheaper than traditional fuels but how do you navigate the range of charging options available? There're also a number of Government grants to consider- what's on offer and how can you apply? Joining Paul Lewis are Consumer Editor at What Car?, Claire Evans, Head of Go Ultra Low, Poppy Welch and Director of Zap Map, Melanie Shufflebotham. Email your questions to or you can call 03700 100 444 between 1pm and 3.30pm on Wednesday 25th July 2018. Standard geographic charges from landlines and mobiles will apply. Presenter: Paul Lewis Producer: Tom Hill Editor: Charlotte McDonald.
25/07/1828m 58s

Money Box Live: Pension transfers

Three years ago pension freedoms were introduced, allowing millions of people to transfer out of their Defined Benefit schemes and cash in their savings. The appetite for transferring appears to have grown since then - a total of more than £34bn being moved around in the last calendar year, according to the most recent figures from the Office for National Statistics. So why would you want to give one up? The high transfer values is one reason - a pension of £10,000 could translate to a cash sum in the hundreds of thousands of pounds. But going down this route is not the right choice for every member of a Defined Benefit pension scheme. There have been concerns raised by regulators that unscrupulous financial advisors have been swooping in on members of these schemes, enticing them out of their pensions when that may not be the right move for them. A case in point was for workers at British Steel. To talk about the pros and cons of transferring out of a safeguarded pension scheme, Paul Lewis will be joined by a panel of guests: Ros Altmann, former pensions minister Melinda Riley, Head of Policy and Technical at The Pensions Advisory Service Claire Walsh, Independent Financial Advisor James Baxter, Managing Director at Tideway Wealth You can e-mail your pension transfer questions now to or on Wednesday 4 July between 1pm and 3.30pm call 03700 100 444. Standard geographic charges from landlines and mobiles will apply. Presenter: Paul Lewis Producer: Elisabeth Mahy Editor: Andrew Smith.
04/07/1828m 21s

Legal action planned over training costs

Graduates who sign up to training programmes offered by some of Britain's biggest outsourcing companies are being hit with bills running into tens of thousands of pounds if they decide to leave within two years. Some of those affected are now planning legal action. Will the government keep its commitment, written into legislation, to publish the details of how a ban on pensions cold calls will work by the end of the month? If it doesn't the Work and Pensions Secretary will have to explain to Parliament why that hasn't happened. Guest Rachel Vahey, Product Technical Manager, Nucleus Financial It's been a bad week for the Universal Credit benefit. On Thursday the High Court found the way it was implemented unlawfully discriminated against two severely disabled men when their income dropped after moving over to it. We hear from one of the claimants and Tessa Gregory from Leigh Day Solicitors who represented the men. On Friday a critical report from the public spending watchdog the National Audit Office said the Universal Credit system was slow and not delivering value for money. Guests Deven Ghelani, Director of Policy in Practice who helped shape the policy and Jane Millar, Professor at the Institute for Policy Research, University of Bath.
16/06/1825m 11s

Money Box Live: Shared Ownership

A government-backed scheme that allows you to buy part of your home and rent the rest. It's often advertised as a more affordable way for first-time buyers to get on the property ladder. But how affordable is it, especially when rent and service charges go up? Paul Lewis and guests explore the pro and cons of this kind of home ownership, which avoids the need for a hefty deposit and allows you to keep buying a bigger share of the home, but which can also limit who you can sell your property to and evict you if you get behind with your rent. Guests: Amy Nettleton, Aster Group housing association Jaedon Green, Leeds Building Society Giles Peaker, partner and housing specialist, Anthony Gold solicitors Presenter: Paul Lewis Producer: Sally Abrahams Editor: Andrew Smith.
13/06/1828m 18s

TSB customers hit by 'SIM swappers'

How can you avoid SIM swap fraud happening to you? TSB customers have contacted Money Box after their mobile phones were targeted by criminals. The fraud involves an identity thief posing as their victim in order to trick mobile phone providers into issuing a new SIM card. That card is then used, along with other information, to access and steal from online bank accounts. Reporter Tony Bonsignore investigates, and we hear from Keiron Dalton, head of fraud at Aspect Software. There is a call for people who have stopped work before reaching state pension age to check if they can top up their pension through voluntary contributions. In certain cases it could add £244 a year to their state pension. Steve Webb, director of policy at Royal London explains who qualifies and what they need to do. More lenders appear to be offering mortgages to older borrowers, with one provider allowing people to hold one until the age of 99. Jane King, independent mortgage advisor with Ash-Ridge Private Finance discusses what is behind the focus on older borrowers. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Hugh Levinson.
26/05/1824m 22s

Money Box Live: Understanding NHS Continuing Healthcare

It's a little known fact that if you or a relative has an ongoing health problem, the NHS will pay, not just for your treatment in hospital but could also pay for all your care needs, be that in a private care home or even in your own home. More than 160,000 people get exactly that support. Many more feel they should get it. The scheme is known as Continuing Healthcare Funding and it can be worth thousands of pounds per month. It's available to people living in England, Wales and Northern Ireland. In Scotland they decided the funding system was not fit for purpose and got rid of it three years ago. So, how do you qualify for financial support for long term health problems? What can you do if the support is withdrawn? And is this an effective way of looking after people whilst being sensible with public money? Let us know your views on NHS Continuing Healthcare. You can get in touch with Money Box Live at Adam Shaw is joined by a panel of experts: Lisa Morgan, Partner and Head of Nursing Care at Hugh James Solicitors in Wales Dan Harbour, Director of Beacon CHC Julie Wood, Chief Executive of NHS Clinical Commissioners Presenter: Adam Shaw Producer: Marie Keyworth Editor: Andrew Smith.
23/05/1828m 18s

Money Box Live

Money Box Live listener Anne from Dorset got in touch to tell us she feels "practically paralysed" when it comes to making decisions about spending money. She is 65 years old, retired and has an income of £20,000 a year through a combination of pensions and ad hoc work. She also has savings. But she has no idea if this will be enough to live comfortably in her retirement. She sees friends going on cruises and splashing out on luxuries which she'd love to do, but she is frightened of running out of money so ends up doing nothing. Anne says she knows she is fortunate to have a steady income, but she's not really enjoying retirement because she's too scared about her finances. Does this strike a chord with you? Get in touch with Money Box Live at Louise Cooper will be joined by: Michelle Cracknell, Chief Executive, Pensions Advisory Service. Debora Price, Professor of Social Gerontology at the University of Manchester. Jenni Allen from consumer group Which?
16/05/1828m 47s

Money Box Live: Zero-Hours Contracts

New figures show a rise in contracts that do not guarantee a minimum number of hours. Whether you are a worker or an employer, how does this kind of arrangement work for you?
09/05/1828m 26s

Inheritance Planning Goes Wrong

We speak to people who are worried that they've lost control of their life savings having handed it to a company they can no longer contact. Their situation highlights the huge concerns about the unregulated industry of inheritance planning, even though some businesses handle huge amounts of cash. Anyone can set themselves up as an estate planner or will writer but that lack of regulation can have alarming consequences when things don't go as planned. Also, Adam Shaw speaks to Richard Lloyd, the man appointed to lead an independent investigation into the running of the Financial Ombudsman Service. It follows a TV documentary that revealed a litany of problems facing the ombudsman, including severely under-trained staff, unachievable targets, and thousands of incorrect decisions. . And, what should banks be doing to stop the persistence of transfer fraud? With more than £200 million worth of people's money was lost last year after criminals impersonating their bank persuaded them to transfer money to the criminal's account. The victim's own banks won't be held accountable, but what about the bank where the stolen money is moved to? Natasha Vernier, Monzo Bank's Head of Financial Crime gives us one bank's view, and fraud consultant Richard Emery of 4 Keys International explains how banks should be forced to accept responsibility. Presenter: Adam Shaw Producer: Marie Keyworth Editor: Jim Frank.
05/05/1824m 42s

Money Box Live: GDPR and What It Means For You

On 25th May, sweeping new data protection rules come into force, changing the way individuals and businesses deal with personal data. The EU's General Data Protection Regulation - or GDPR for short - will give you the right to do things like ask companies and organisation to tell you what data they are holding on you, and how it's being used. It will also restrict the way direct marketing reaches your email inbox, and means you will be told if your data is compromised by hackers. While the new rules strengthen individual rights, it's a big change for businesses, who are running out of time to comply. While some are confident they will be ready by next month's deadline, others are complaining that information explaining what precise changes need to be made is hard to come by. And with the maximum fine of around £17 million or 4% of global annual turnover, the consequences of a company failing to comply could be huge. In this programme we explain what GDPR will mean for you as an individual, and for your business, busting some myths along the way. As ever we want to hear your experiences; email: Adam Shaw will be joined by a panel of guests: Annabel Kaye, co-founder of Koffee Klatch Nina O'Sullivan, Legal Director and Professional Support Lawyer at Mishcon de Reya Steve Wood, Deputy Commissioner at the Information Commissioner's Office Presenter: Adam Shaw Producer: Marie Keyworth Editor: Jim Frank.
04/04/1828m 46s

Cost of Being Single, End of Mortgage Interest Support, Pension Transfer Letters

The cost of living alone, rather than living as a couple, is more than £1000 a year, according to figures from the Office for National Statistics. In the UK nearly eight million people now live alone and spend on average £21 a week more than individuals who live as a couple. Money Box reporter Marie Keyworth visits Sussex to investigate the cost of living, shopping, exercising and holidaying alone. Up to 90,000 people on benefits are at risk of losing their home when the Government stops paying the interest on their mortgage in just over two weeks' time. In future, help with mortgage interest will be paid as a loan not a benefit. But new figures from the Department for Work and Pensions show that around 90% of those who get this benefit have not yet signed up for the loan that replaces it. It will be the same amount and still paid direct to their lender. But it will be a loan from the Government and secured against their home. If they do not sign up for the loan arrangement the money will stop from April 6th. We hear from Kit Malthouse, the Minister for Family Support, Child Maintenance and Housing, and from debt advisor Sara Williams, the founder of the Debt Camel blog. Also - Under Financial Conduct Authority rules, if you want to transfer a defined benefits pension of more than £30,000, you must seek guidance first. It's a safeguard against you making potentially disastrous financial decisions - but not an absolute block. That's because under pension freedom, it's your money and your decision. But one Money Box listener who received advice, but chose a different option, found it impossible to get her confirmation letter - which meant her pension transfer couldn't go ahead. Michelle Cracknell, chief executive of the Pensions Advisory Service explains your rights.. Presenter: Paul Lewis Producer: Paul Waters.
17/03/1826m 4s

Pension scheme members 'shamelessly bamboozled'

This week a report from the Work and Pensions Select Committee says British Steel pension scheme members were targeted by "vulture" financial advisers after Tata was allowed to offload its retirement fund. It found that members were "shamelessly bamboozled" into transferring out of their final salary schemes, and criticises the Pensions Regulator and the FCA. The report also urged the FCA to ban contingent charging where financial advisers receive a fee for transfer advice, calling it "a key driver of poor advice." Guest Martin Bamford Chartered Financial Planner and Managing Director at Informed Choice Reporter Tony Bonsignore examines the issue of child maintenance and self-employed earnings as a bill on child maintenance evasion progresses towards its second reading. It's seeking to crack down on parents who use their self-employed status to "disguise the means they have available to financially support their non-resident children." Guest: Sumi Rabindrakumar from Gingerbread, the national charity for single parent families. Royal Mail and the Communication Workers Union (CWU) intend to lobby government to make the necessary changes to introduce what would be the UK's first collective defined contribution (CDC) scheme. It follows Royal Mail's decision to close its defined benefit scheme, which essentially pays out based on years worked and salary earned. How would the CDC scheme work and is there room for another pension option? Hilary Salt, founder of First Actuarial, who advised the CWU on the new scheme and Hugh Nolan, Chair of the Defined Contribution Committee for the Association of Consulting Actuaries, discuss. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Jim Frank.
17/02/1825m 14s

High-risk trading fraud warning

The FCA is warning about a form of online high-risk trading which some firms are illegally offering in the UK. Binary options trading involves betting on whether anything that can be measured in financial terms, like a currency or share index, will rise or fall below a specified price at a certain time. The FCA began regulating last month which means it's now illegal to sell those trades in the UK without its authorisation. Money Box listener Penny lost nearly £17,000 with an unauthorised firm but what can the FCA do in future to protect people like Penny? Christopher Woolard FCA Director of Strategy and Competition explains. The Department of Work and Pensions has confirmed that all Personal Independence Payment (PIP) claims will be reviewed. It follows a Government decision not to challenge a court ruling that said changes to PIP were unfair to people with mental health conditions. Guest Paul Farmer, Chief Executive of the mental health charity Mind. Interest-only mortgage holders are being urged to contact their lenders after a financial regulator review found too many people avoid planning how they intend to clear the underlying debt when the mortgage ends. It comes as Bank of England figures show December mortgage approvals reached a three year low. Why? Guests: Jane King, Independent Financial Adviser with Ash-Ridge Private Finance and Samuel Tombs, Chief UK Economist at Pantheon Macroeconomics. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Jim Frank.
03/02/1826m 1s

Shaking the Magic Money Trees

How Britain created £435billion out of nowhere - and where the money went.
22/01/1827m 42s

British Steel pension member - the worst decision of my life?

There's concern that thousands of steelworkers and former steelworkers at Port Talbot may have been badly advised to withdraw funds and put them into unsuitable investments. Money Box has learned that six firms have now voluntarily stopped signing up new clients. Money Box's Tony Bonsignore reports from Port Talbot. The programme hears from steelworker Paul who fears he's made the worst financial decision in his life. Megan Butler, director of supervision at the FCA and Michelle Cracknell, from the Pensions Advisory Service, explain the latest details of this complex situation. The Scottish Government is flexing its muscles over tax. As Money Box previewed last week, its draft Budget this week set out plans for increasing the present three income tax bands to five. Those earning up to £33,000 - will pay less income tax than they do this year. But some on higher incomes will pay considerably more. Stephen Hay, head of tax at accountants RSM joins the programme. Presenter; Paul Lewis Producer: Lesley McAlpine Editor: Andrew Smith.
16/12/1724m 49s

Money Box Live: The Autumn Budget 2017

What are the government's plans for tax and spending and how will they affect your personal finances? As the Chancellor delivers his second budget of the year, we're expecting measures to boost house-building and help young voters get on the property ladder. There may be a stamp duty holiday for first-time buyers or for pension-age homeowners wanting to downsize. Changes to pensions may be on the cards. What help might there be for savers and investors - and how will it be funded? Paul Lewis and a panel of experts assess the impact on the pound in your pocket. We'll meet the Marsden family from Oxfordshire, three generations living under the same roof - with an age range of 21 to 90 years old. How will the budget impact their lives? Paul Lewis will be joined by: Anita Monteith, Technical Manager at the Institute of Chartered Accountants in England and Wales Tom Selby, Senior Analyst at AJ Bell Iona Bain, Founder, Young Money blog Presenter: Paul Lewis Producer: Sally Abrahams.
23/11/1728m 15s

Parents fear online problems will cost them childcare places

Parents who use two government childcare schemes tell Money Box about a problem they fear is putting their children at risk of losing their nursery places. It happens when they go online to reconfirm their continued eligibility for either the tax-free childcare top up scheme or for 30 hours free childcare. After receiving a successful confirmation message they then get another one saying their entitlement will be stopped as they no longer meet the criteria - despite there being no significant change in their circumstances. Workers who are paid weekly and who also claim Universal Credit face having it stopped or reduced next month. The benefit is assessed on the basis of a four week month and there are five Fridays in December, which means the extra pay packet could push them over the income threshold to qualify for payment. To receive it again they have to reapply. As Universal Credit is paid in arrears there are concerns it could severely damage people's finances. Guest: Kayley Hignell, Head of Policy, Families, Welfare and Work, Citizen's Advice. The idea of increasing National Insurance Contributions by 1 percent to raise an extra £5bn towards funding adult social care in England is being put forward in a new report. One of its authors, Andrew Kaye, Head of Policy and Campaigns at Independent Age discusses with Angus Henton, Co-founder of the Intergenerational Foundation. Stamp duty is 'gumming up' the housing market according to joint research from The London School of Economics and the Family Building Society. It claims the prospect of a large tax bill is causing potential downsizers to stay where they are. Guest: LSE Professor Tony Travers. Presenter: Paul Lewis Reporter: Vivienne Nunis Producer: Charmaine Cozier.
18/11/1732m 17s

Money Box Live: New technology and banking

New technology is transforming the way we handle our finances. Are you someone who uses mobile apps to keep track of how you spend your money or does the thought of it fill you with dread? Have you signed up to text alerts informing you of when you're about to go overdrawn? Do you use Twitter and other forms of social media to communicate with your bank or would you rather visit your branch and have a chat with a real person? Open banking, an industry wide initiative being introduced by the Competition and Markets Authority in January 2018, will mean that customers can choose to share their financial data with third party providers. The aim is to encourage more competition within financial services and provide customers with greater market choice and control over their money. Customers should be able to see a single view of their finances and receive recommendations about new financial and non-financial products such as broadband and energy tariffs. Does this prospect excite you or worry you? Call 03700 100 444 from 1pm to 3.30pm on Wednesday 1st November or e-mail Joining Louise in the studio are: Imran Gulamhuseinwala, Global Head of FinTech at Ernst and Young and Implementation Trustee for Open Banking. Dominic Lindley, consumer campaigner and Director of Policy at think tank New City Agenda Presenter: Louise Cooper Producer: Helena Selby Editor: Andrew Smith
15/11/1728m 17s

Money Box Live: Rent Controls

Rent controls are common across Europe - but do they work? And could they work in the UK? It's a popular idea with voters but detractors say it could destroy the private rental sector. Nearly a third of private tenants had problems paying their rent, according to a recent report published by the Department for Communities and Local Government. Amid rising concerns about the cost of renting, there are renewed calls for some sort of price cap to limit cost increases - a policy already in progress in Scotland. For this edition of Money Box Live Adam Shaw examines how bad it's got for tenants and whether rent cap schemes in Germany and Sweden have helped or hindered the market for both landlord and tenant. CONTRIBUTORS Seb Klier, Generation Rent Anna Clarke, Cambridge Centre for Housing and Planning Research, University of Cambridge David Smith, Residential Landlords Association Reiner Wild, Berliner Mieterverein (tenants association) Billy McCormac, Fastighetsägarna Stockholm (landlords association).
25/10/1729m 36s

Young driver foxed by the box

Black Box technology is regularly touted as a way of reducing car insurance premiums. If the box shows your driving is safe then you qualify for refunds on your premiums. But how does the box determine that your driving is safe? Money Box reporter Tony Bonsignore has discovered that every company has a different way of assessing safe driving and that the digital readings are not always as accurate as they could be. The Government has published a draft bill to cap energy prices. What will that mean in practice for energy consumers? While two thirds of people who stick with the same supplier will see bills come down, those that "embrace the market" and regularly switch to the best deal may pay more than they otherwise would. Meanwhile some mid-size energy suppliers with many customers on the highest tariffs - the so-called standard variable tariff - may well go out of business. And is it the end for peer 2 peer lending? One expert warns that risks to investors have 'intensified significantly'. Presenter: Paul Lewis Reporter: Tony Bonsignore Producer: Alex Lewis Editor: Andrew Smith.
14/10/1724m 39s

Money Box Live: Tax then and now

What was troubling the tax man back in 1977 when Money Box first broadcast? Chairman of the Board of the Inland Revenue, Sir William Pile took the hot seat in our first ever programme, quizzed by presenters Louise Botting and Peter Hobday. Simplifying tax, competence and the sensitivity of tax inspectors were all on the agenda. So what's changed in the last 40 years and have HMRC got to grips with these early challenges? Adam Shaw and guests listen back to Sir William's Pile's interview and talk tax then and now. On the panel are: Yvette Nunn, Council Member of the Chartered Institute of Taxation. Jane Moore ,Technical Manager, Institute of Chartered Accountants in England and Wales. John Whiting, former Tax Director, Office of Tax Simplification. To let us know your thoughts, call 03700 100 444 between 1pm and 3.30pm on Wednesday 4 October, standard geographic charges from landlines and mobiles will apply. Or e-mail your questions and experiences to (Photo: Denis Healey, Chancellor of the Exchequer with wife Edna beside him) Presenter: Adam Shaw Producers: Lizzy McNeill and Diane Richardson Editor: Andrew Smith.
04/10/1728m 57s

Forty years of Money Box

In October 1977 Money Box made its first appearance on Radio 4. Hear presenters Louise Botting and Peter Hobday cover the big personal finance issues of the day including where to invest your money, the lack of opportunities for children to learn how to manage cash and a new breed of interest free loan. They also interview the then Chairman of the Board of the Inland Revenue Sir William Pyle.
29/09/1730m 45s

Beware student loan overpayments

More than 90,000 graduates were refunded hundreds of pounds last year after HMRC took payments for their student loan even though they had paid it off. Money Box has discovered these overpayments are routinely taken for many months because HMRC fails to communicate properly with the Student Loans Company. The programme hears from graduates who've experienced this and from tax expert Graham Farquhar at RSM. The UK's biggest doorstep lender is in trouble. Shares in Provident Financial plummeted 65% at the end of August. They have recovered slightly but now the company has issued another profit warning after trying to modernise its business and save costs. Doorstep lending began over a hundred years ago. Local agents arrange loans in customers' homes and collect repayments weekly. The sums involved are often small. But the interest charged is very high - more than 500% on a six month loan. A former Provident Financial Agent Ian sheds light on how the business of doorstep lending works. And Peter Tutton from the debt charity Stepchange outlines his concerns. Big changes are coming in the way that investment funds treat their clients. From January they will have to bill customers separately for the cost of research - at the moment it is bundled into the annual charges. Some funds - like the US mutual Vanguard - have said they will absorb all research costs. That could bring charges down. But there are other changes all being brought in under a European Directive that could put charges up. Louise Oliver, Chartered Wealth Manager and Director of Piercefield Oliver and Gina Miller, Director of fund manager SCM Direct, debate the issues.
02/09/1724m 28s

The Retreat of Employers

For many people, the workplace pension has been the crux of a decent income in retirement - a guaranteed sum paid for the whole of your non-working life. Stockmarket fluctuations, our increasing longevity and well-meaning changes to pensions policy by successive governments have helped make these sorts of schemes unaffordable. At the same time, something equally fundamental has been happening to the structure of the workplace as well as the nature of the relationship and expectations between employer and employee. The last 10 years has seen the closure of 60% of schemes which would guarantee you a 'wage' in retirement. Since 2012 a system of auto enrollment has instead required all employers to offer a pension that employees are opted into by default. But these come without any assurances about future pay outs and contribution rates are low. So what role do employers' pension schemes now have in providing us with a comfortable retirement? Presenter: Adam Shaw Producer: Alex Lewis Editor: Andrew Smith.
12/08/1728m 29s

Will the State Pay for Our Retirement?

The current State Pension system - guarantees anyone with requisite NI contributions a pension of £150ish a week (in real terms. It is protected by the "triple lock" and guarantees a minimum income on reaching State retirement age.'s not enough to live on - it's only it's only remotely enough for those with no housing costs and no-one believes the triple lock is affordable for much longer. How much can we rely on the State to fund a retirement. Presenter:Paul Lewis Producer: Ben Carter Editor: Andrew Smith.
05/08/1728m 44s

Money Box Live: Buy to Let

Louise Cooper would like to hear your views, experiences and questions about being a buy to let landlord. Call 03700 100 444 between 1pm and 3.30pm on Wednesday 28 June or e-mail now. Standard geographic charges from landlines and mobiles will apply. The end of mortgage interest relief, the loss of the so called wear and tear allowance and additional stamp duty charges on new property purchases may mean that landlords have to rethink their financial plans. Some landlords are being encouraged to set up a limited company to avoid the charges but how does it work and could it end up costing you more? Stricter mortgage affordability assessments will also apply to landlords who own four or more properties from September 2017, limiting the overall amount you can borrow. And what are the rules about tax and mortgages if you're a landlord thinking of letting a property through Airbnb? Joining Louise Cooper to talk through the business of buy to let will be: Carolyn Uphill, Chairman, National Landlords Association. Anil Mohanlal , Chartered Accountant and Managing Partner, Kumar & Co. David Hollingworth, from Mortgage Broker London and Country. We'd love to hear your ideas. Call 03700 100 444 between 1pm and 3.30pm on Wednesday 28 June. Standard geographic charges from landlines and mobiles will apply. Or e-mail with your thoughts and experiences. Presenter: Louise Cooper Producer: Diane Richardson Editor: Andrew Smith.
28/06/1728m 20s

Flight compensation - where do the stranded stand?

Around 75,000 travellers were left facing long delays and cancellations after a British Airways computer system failed over the Bank Holiday weekend. Helen Dewdney, founder of the Complaining Cow consumer advice blog outlines how affected passengers should approach the compensation process. Ahead of next week's general election Chris Philp from the Conservative Party and SNP spokesperson for work and pensions Ian Blackford set out their personal finance manifestos. What might the policies mean for your money?
03/06/1724m 32s

Tax changes blocked by the election, millions of 'smart' meters may have to be replaced, plus ethical banking

More than half the clauses in the original Finance Bill (which enacts the Budget measures) have been dropped to ensure its passage through parliament before the snap general election. Anything contentious disappeared so that important measures - like raising Insurance Premium Tax from 1 June - could be passed into law before the April 27 deadline. Making Tax Digital, cutting the tax free dividend allowance, reducing the amount that can be paid into a pension, and a lot of anti-tax avoidance measures were binned. Will they return if the Conservatives win the Election on 8 June? Six million first generation smart electricity and gas meters installed in homes since 2012 may have to be replaced to make them work with a new communications network which was switched on in November but is still not being used. Despite that, energy companies are busy installing more of these early models to meet a government target to get one in every home by the end of 2020. The new design is still being tested with the new network and are not expected to be installed until later this year. DCC, the company responsible for the network, will shortly begin a consultation on how the old meters might be connected to it. A spokesman agreed it was possible that they would all have to be replaced. We get an expert view. Would you pay £3 a month for a current account that offered you nothing for that money but a nice warm glow that you were paying a fair price? That is the sell for Triodos, an ethical bank which says there is no free banking - it is only possible for some because they are subsidised by other customers who pay a lot through overdraft charges. It also has ethical lending policies. The boss explains his pitch. Presenter: Paul Lewis Producer: Paul Waters Editor: Andy Smith.
29/04/1724m 17s

Thousands face current accounts shut down

Around 100,000 current account customers with Norwich and Peterborough Building Society have until the end of August to move their money elsewhere. It follows the decision by its owner, Yorkshire Building Society, to exit the current account market in order to focus on its savings and mortgage products. Guest: Mike Regnier, Chief Executive of Yorkshire Building Society. The growth of automatic enrolment workplace pension schemes reached a milestone this week. For the first time the number of people in schemes where both the employee and employer pay contributions has overtaken membership numbers for schemes based on years worked and salary earned. It comes as two separate reports highlight concerns for some of the smaller firms and lower paid staff who are in, or due to join, them. Bob Scott, Chairman of the Association of Consulting Actuaries and Andrew Warwick-Thompson, Executive Director at the Pensions Regulator discuss. More transparent overdraft charges and simplifying the process of switching bank accounts. Those are just two of the changes which the Competition and Markets Authority now want to see banks put into practice following its review of the industry. Alasdair Smith Chair of the CMA's retail banking investigation outlines why and how banks will be working much harder for their customers. The energy supplier npower has announced plans to raise prices for its duel fuel customers. From 16 March standard tariff electricity prices will go up by 15% and gas prices by 4.8%. Independent consumer champion Ann Robinson explains what's behind the price increase. Reporter: Tony Bonsignore Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Andrew Smith.
04/02/1724m 21s

Cheaper energy when it rains

Paul Lewis hears from a listener who built up savings of £180,000 over more than ten years in business, only to have it all stolen from her account in 24 hours by online scammers. Should her bank have noticed and stepped in? We also hear from the Payments Systems Regulator on one safety measure - confirmation of payee - being considered for 2018. And retail banking consultant Richard Emery, who specialises in investigating credit and debit card and online banking fraud, reveals the six steps he thinks banks should take to really crack down on the fraudsters. Also, cheaper energy when it rains. A new hydro power scheme in Bethesda in Gwynedd is offering locally generated cut price energy to selected households who are willing to change their energy consumption habits. We hear how it works and whether it and other overseas local energy schemes could be models for more of us paying less for energy. We'll also ask whether even the incentive of lower bills is enough to make us alter our patterns of energy use? And - the government estimates that we each have, on average, 25 password-protected online accounts. That's a lot of passwords to remember. If you write them down, you risk invalidating your consumer protection. If you make them too repetitive, a fraudster who breaches security on one of your accounts might gain access to all the rest too. If you make them too easy, they won't give you much protection in the first place. So take a deep breath, and hear about the techniques and new technology that could help you - and about the options that could actually put you more at risk. Presenter: Paul Lewis Producer: Paul Waters.
07/01/1724m 11s

GB Energy collapses, An investment fund based on gambling, Banking fraud

Now that GB Energy has gone bust, what does it mean for its 160,000 customers? We hear what lies ahead for them at Co-operative Energy which has been appointed by the regulator Ofgem to take over GB Energy's business. We also ask if Co-operative Energy will be able to cope with such a sudden huge influx of new clients, especially given the criticism they have received for poor customer service in the past. And does this put a chill on competition in the energy supply market? Is it worth switching to smaller suppliers which may not survive a winter of rising energy prices? Or does the industry safety net mean that searching for the best deal is still a wise move? Also - with almost six million fraud and cyber crimes committed last year in England and Wales, we hear from Martin Emms, cyber security researcher at Newcastle University. He reveals how thieves can crack your credit card details using just a laptop and a bit of savvy, to launch a distributed guessing attack and transfer your money abroad. And Ruth Evans, chair of the Payments Strategy Forum, explains proposals to make your credit transfers, direct debits and standing orders more secure. But will they really stump the fraudsters who often seem to be at least a step ahead? And a multi-million pound investment scheme called The Winning Express has collapsed, leaving more than a thousand investors out of pocket. It was endorsed by footballers and based on gambling. Victims claim that the authorities failed to properly investigate despite repeated warnings. Presenter: Paul Lewis Producer: Paul Waters.
03/12/1624m 14s

Energy savings that disappear

The savings that energy companies promise customers are in many cases fictional and never will materialise. Those are the findings of a Money Box investigation. We found that the savings energy companies have been quoting to urge large numbers of customers to switch tariffs are phantom and can never be achieved. We have discovered that this is down to the way that Ofgem makes suppliers and comparison websites work out potential savings using the standard variable tariff as a basis for comparison even though customers may not even be on it. This week the Financial Conduct Authority outlined a new approach for regulating the promotion and distribution of Lifetime ISAs which will be available from April 2017. LISAs are intended to allow people aged under-40 to save for a home and retirement simultaneously with a cash bonus worth up to £1,000 a year being added to every £4,000 saved in to the scheme. Lifetime ISAs have come under criticism from the industry so will this new approach make any difference? As of next spring the UK will have a new main measure of inflation. The Consumer Price Inflation including Housing (CPIH) includes the costs of owner-occupied housing. We discuss its pros and cons. And Sweden's central bank is currently considering launching a digital currency in a move away from hard cash. We ask the bank's Deputy Governor how a central bank supported digital currency could work and what challenges it would create. Presenter: Paul Lewis Reporter: Michael Robinson Producer: Alex Lewis Editor: Andrew Smith.
19/11/1624m 29s

Money Box Live: A hazardous year for UK holidaymakers.

This has been a hazardous year for British holidaymakers, who've had to endure terror attacks, a failed coup in Turkey and the recent collapse of travel firm Low Cost Holidays. To make matters worse, the pound has fallen against most major currencies, meaning your break abroad will cost you more than you first budgeted for. What are your rights if your break goes wrong? What will your insurance pay out for and what's not covered? And will you be avoiding popular summer getaway destinations like Turkey and Egypt in favour of other countries? Joining Louise Cooper will be: Bob Atkinson, Travel Supermarket; Sean Tipton, ABTA; and Kate Huet, Association of Travel Insurance Intermediaries. E mail: with your comments or questions. Or call 03 700 100 444. Lines open on Wednesday at 1pm. Standard geographic charges apply.
27/07/1627m 54s

Money Box Live: The Summer Childcare Conundrum

School may be out for the summer but now the headache for working parents really begins. The Family and Childcare Trust's latest report into holiday childcare shows that formal out of school care is in short supply and costs are high. Lesley Curwen and an expert panel discuss the obligations on the Government to help out, as well as forthcoming changes to free child care provision for children aged 2-4 and how this could affect your family finances. Whatever you want to know call us on 03700 100 444 from 1pm to 3.30pm on Wednesday, standard geographic charges from landlines and mobiles will apply. Or e-mail now. Presenter: Lesley Curwen Producer: Lesley McAlpine Editor: Andrew Smith.
20/07/1628m 3s

Money Box Live: Benefits - is the system too complex?

Is our welfare benefit system too complex? Billions of pounds go unclaimed every year by millions of people. So what can be done to improve benefit take-up so that the money reaches those who need it? And as the roll out of Universal Credit progresses, we find out how it's helping to simplify the system. To share your views, suggestions and experiences. with Paul and guests, call 03700 100 444 from 1pm to 3.30pm or e-mail Standard geographic charges from landlines and mobiles will apply. Presenter: Paul Lewis Producer: Alex Lewis Editor: Andrew Smith.
08/07/1628m 21s

Money Box Live: Brexit - what does it mean for your finances?

What would you like to know about Brexit and your personal finances? Paul Lewis and guests will be ready to answer your questions about investments; savings; pensions; EU citizenship application issues; and the housing market. On the expert panel are: Russ Mould, Investment Director AJ Bell; Michelle Cracknell, chief executive, TPAS; David Hollingworth, Associate Director, London and Country mortgage brokers; and Rose Carey, Head of immigration at solicitors Charles Russell Speechlys. Let us know what's on your mind, call 03700 100 444 from 1pm to 3.30pm or e-mail now.
29/06/1628m 15s

Money Box Live: The complexities and consequences of financial abuse

Financial abuse happens in situations where someone you know has excessive control over your money. Examples include using your credit or debit cards without your permission, being asked to justify everything you spend, being encouraged to make changes to your will or a misuse of funds via a lasting power of attorney. The nature of financial abuse means it can affect people of all ages and genders. Friends, families and carers can be involved which makes it difficult for some victims to admit or even recognise that there's a problem. Ruth Alexander and a panel of guests examine the impact of financial abuse including possible options for people affected by it. What can financial service providers do to protect vulnerable customers who may be at risk? Send your questions, comments or experiences of financial abuse by e-mail to or from 1pm to 3.30pm on Wednesday 22 June you can call 03700 100 444, standard geographic charges from landlines and mobiles will apply. Guests: Deborah Kitson Chief Executive of the Ann Craft Trust, Dr John Beer Chair of Action on Elder Abuse, Lisa King Head of Communications at Refuge, Paula Myers National Head of Contentious Probate for Irwin Mitchell solicitors and Joanna Elson Chief Executive of the Money Advice Trust and also Chair of the BBA Financial Services Vulnerability Taskforce. Presenter: Ruth Alexander Producer: Lesley McAlpine Editor: Andrew Smith.
22/06/1627m 31s

Should you buy foreign currency now or wait until after the EU referendum?

On Money Box with Paul Lewis: Should you buy your foreign currency now or wait till after next week's EU referendum? Sterling has been falling against the world's major currencies and share prices dropped sharply this week after polls suggested that the UK might vote to leave. Currency and investment tips with Bob Atkinson, Travelsupermarket; IFA Stephen Willis, Piercefield Oliver, and Justin Urquhart Stewart, Seven Investment Management. The inbox at Vodafone - one of the biggest mobile phone operators in the world - has been filling up. Latest figures from the regulator Ofcom showed the company received by far the highest proportion of complaints from its 18 million UK customers than any other UK provider. Vodafone also faces the prospect of a heavy fine from Ofcom for the way it has handled complaints. Money Box has been speaking to some disgruntled customers - and they've highlighted some intriguing tactics about how best to get a problem sorted. Helen Dewdney, founder of The Complaining Cow blog, joins the programme. Should you go public or private? We're talking divorce not health. There is a trend among wealthy people to employ a private judge to negotiate the financial settlement between them and the one they used to love. The agreement they make has to be approved by a judge in court but then becomes a binding award. It will certainly save time, avoiding the backlog of cases in the public court system, and it is all private. And family lawyers expect private justice to spread to those of more modest means. But what does it cost? Joanne Edwards, head of family law at Forsters law firm, will explain all.
18/06/1624m 1s

Money Box Live: The Modern British Workplace

The modern British workplace. Flexible working - is it too much in the employer's favour? Zero hours contracts, short hours contracts and self-employment are all on the rise in Britain, giving workers less job security and less automatic entitlement to paid holidays or paid sick leave. Mike Ashley, the founder of Sports Direct was criticised by a committee of MPs earlier this month over working practises at one of his warehouses. MPs heard how workers were fined for being late and subject to searches and surveillance. Mr Ashley admitted that in the past some workers had not been paid the legal minimum wage. But employers - both in the private and public sector - say they have to keep costs low in a competitive global market and that means having flexibility over hiring and shedding staff quickly. Join Adam Shaw and guests to explore the position of the modern worker. We want to hear your experiences as a worker or as an employer. Call 03700 100 444 from 1pm to 3.30pm on Wednesday, standard geographic charges from landlines and mobiles will apply. Or e-mail now.
15/06/1628m 8s

Energy switching - How many suppliers does it take to change your provider?

Details of how the UK's largest sports retailer Sports Direct pays some of its workers were revealed to MPs this week. The Business Innovation and Skills Committee is looking into working practices at the company. It heard evidence from the Unite union that prepaid debit cards are used to pay some workers from Eastern Europe their wages. They come with a £10 a month fee for workers who are also charged for cash withdrawals and associated texts. Lesley Curwen speaks to Craig James, Chairman of the Prepaid International Forum, a trade association that represents the prepaid card industry. As industry body Energy UK launches a Switch Guarantee which aims to help households change providers in 21 days instead of four to six weeks, Audrey Gallacher, Director of Energy Supply at Energy UK, outlines how they plan to achieve that and Money Box listener Angie shares her switching story. It didn't go to plan... The state pensions of 472,000 British retirees who now live in another EEA country receive a yearly increase. Could that change if the UK votes to leave the EU? We hear from Tom Selby, Senior Analyst with AJ Bell. There's concern from the Financial Services Consumer Panel, which advises the regulator, the FCA, that millions of people will miss out on receiving impartial financial advice after the Money Advice Service closes. MAS was set up in 2010 to provide debt and financial advice. Questions over whether it was delivering value for money were raised in a National Audit Office report. A March 2016 budget announcement confirmed plans to abolish the service and replace it with a smaller advice body. Sue Lewis is Chair of the Financial Services Consumer Panel. Presenter: Lesley Curwen Reporter: Kevin Peachey Producer: Charmaine Cozier Editor: Andrew Smith.
11/06/1623m 56s

Tree investments felled, Selling your pension annuity - will it be a good deal?

A so-called 'ethical' investment into sustainable forests in Costa Rica is in trouble. The firm promoting it is in liquidation after paying the directors millions of pounds. The trees are harder to liquidate and may still be there. But the promised returns of up to 18% a year have vanished in the forest mist. What now for the 3000 very green investors who put up to £18,000 each into it? Brexit and your personal finances. As part of a regular series, Money Box jumps into the muddy waters of the EU Referendum. First up: we examine the Chancellor's claim that leaving the EU would cause interest rates to rise. Former Bank of England economist, David Tinsley, joins the programme. This week HM Treasury launched further details for those who want to cash in their pension annuity from next Easter for a lump sum. Paul Lewis asks the Pensions Minister Baroness Altmann how it will work. It's estimated that The Chancellor will be the big winner taking an estimated £1.25 billion over 4 years from tax on the payments. But will the 300,000 people expected to cash in their income for life and spend it on a cruise get good value for their guaranteed money? A not for profit scheme to lend money to low income people is about to close down. Sponsored by 19 social housing associations charged 98%APR but still could not make enough money to keep going. A meeting is imminent to wind it up and transfer its business to another social lender. National Housing Federation chief executive David Orr explains what's likely to happen.
23/04/1624m 19s

The East-West Energy Divide

Why does a family in Wrexham pay more for their energy than a family in Nottinghamshire? It's not because they use more gas and electricity. It's because people in more rural areas, further away from the energy source, are charged more. The cost of sending energy down the lines and pipes is greater for more remote areas, pushing up household prices. But is that fair and why is there not a universal charge? Kevin Peachey reports. Cash or pension? An NHS Trust is offering new recruits enhanced pay if they opt out of the NHS pension. Former pensions minister Steve Webb, who introduced auto-enrolment, tells Lesley Curwen why he thinks this is a worrying precedent. Could property crowdfunding schemes help young people get on the housing ladder? The Social Market Foundation says they provide people with an opportunity to keep up with property market inflation while they save for a deposit. But MoneyWeek editor Merryn Somerset Webb tells Lesley Curwen people need to be aware of the risks. Presenter: Lesley Curwen Producer: Ruth Alexander.
20/02/1624m 0s

Barclays Fined Over 'Elephant Deal'

From April 2016 buy-to-let landlords and people buying second homes will have to pay more in stamp duty. In England and Wales they will have to pay a 3% surcharge on each stamp duty band. For an average Buy-to-Let property of £184,000, buyers will need to pay £5.5k more which is an increase of 468%. Does this dampen the allure of buy-to-let? Also in Wednesday's Autumn Statement the chancellor announced a freezing of the earnings threshold at which student loan repayments begin. Critics say this will mean student loan repayments will increase by £3,000 and hit disadvantaged students hardest. Will these changes deter young people from going to university? Barclays bank has just been fined more than £72m by the Financial Conduct Authority for failing to properly carry out anti-money laundering and financial crime checks on a major transaction dubbed by the regulators as an 'elephant deal'. Banks have substantial responsibilities in the fight against financial crime so why did Barclays apply a lower level of due diligence than its policies require for other business relationships of a lower risk profile? Presenter: Paul Lewis Producer: Alex Lewis Editor: Andrew Smith.
28/11/1524m 22s

Hear how criminals impersonating TalkTalk try to steal a customer's money

Hear how criminals pretending to be from Talk Talk aim to con customers out of their savings. Money Box listener Graham recorded a call from a thief who said he worked for the firm's customer services team, took control of his computer and almost managed to get access to Graham's bank account details. You will hear the various stages of the con. Talk Talk has said that 'only' 157,000 people and not 4 million had their personal details hacked in last month's attack. As credit card debt rises by more than £2 billion a year to £63 billion, the regulator, the FCA, has published thoughts towards how it might control the market. It found that nearly one in five credit card holders, nearly six million people, are in difficulty with their debts. Most of them - the ones who have big borrowings or pay the minimum each month - are profitable for the card companies. So there is no incentive to try to help them. Will the FCA change that? The regulator's director of strategy and competition, Christopher Woolard, speaks to the programme. Older people have cashed in £4.7bn from their pensions since the new freedoms came into force more than six months ago. It's prompted a debate about how best to ensure that people do not run out of retirement money by spending it too quickly and facing poverty in old age. Should there be a warning system to 'nudge' people if they are in danger of blowing their savings? Do we need new financial products to help provide people with an adequate lifetime income from their pension pot? Katie Evans from the Social Market Foundation and Henry Tapper from First Actuarial debate the issues.
07/11/1524m 31s

The solicitor defrauded out of £750k of clients' money

Today the incredible story of a solicitor contacted by criminals, posing as her bank, and persuaded to transfer almost three quarters of a million pounds of her clients' money to the crooks. As a result of this crime Karen Mackie has been barred from working as a solicitor. Already facing personal financial pressures, she's now lost her livelihood and stands to lose her home after being declared bankrupt. With reports that three to four solicitors are being targeted this way every week with millions being lost, what is being done to protect our money? Also, is a line under the costliest financial services redress scheme in history about to be drawn? With over £20bn already paid out , the Financial Conduct Authority is proposing to introduce a two year deadline for PPI complaints. The level of protection given to deposits held by financial institutions is changing from 1st January 2016 from £85k to £75k. We hear from Money Box listeners about inconsistencies in how this change is being applied. And why thousands of part time low paid workers are losing out on pension tax relief. Presenter: Paul Lewis Producer: Alex Lewis Editor: Andrew Smith.
03/10/1524m 7s

Money Box Live: How to find a good financial adviser

Are you among the millions of people given new freedom to access their pensions - but only if you seek costly financial advice? Or perhaps you're young and want to invest a few thousand pounds for a rainy day and need some tips on what to do with it? Long term financial decisions are among the most important choices you're likely to make. But they're complicated, and technical. And getting advice about them seems to be getting more expensive. The Government says there's now an 'advice gap' - that many people who need advice aren't seeking it because they're put off by the cost. The financial regulator is now looking into ways to make it more accessible for people who 'work hard and do the right thing, but don't have significant wealth'. Financial advisers can no longer make money from commission on products they sell you, a relatively new rule which has been welcomed across the industry. But, some analysts and financial advisers say the move has also driven up the cost of advice. On Money Box Live this Wednesday, we'll be asking how much guidance is available free, how much you can do for yourself, how to find an advisor you can trust, how much you should reasonably expect to pay, in what circumstances it's worth paying for advice, and lots more. Paul Lewis will be joined by our panel of experts: Justin Modray, Founder, Candid Money Fiona Sharp, Chartered Financial Planner, Almary Green Caroline Rookes, CEO, Money Advice Service They'll be here to take your questions. Call 03700 100 444 between 1pm-3.30 pm on Wednesday. Standard geographic call charges apply. Or email us at now.
30/09/1527m 59s

Money Box Live: Working into Later Life

Want to change the way you work or set up a business in later life? Call 03700 100 444 from 1pm to 3.30pm on Wednesday with your questions or e-mail now. Choosing to work longer can make great financial sense but you might want to work fewer hours or in a different way. Sarah Veale, Head of Equality and Employment Rights at the TUC will be here to explain your rights to working past retirement age. Perhaps you'd prefer to be your own boss and use your skills to start a small business? Paula Tallon, Managing Partner at Gabelle Tax can talk you through the tax rules and self-assessment process. What happens if you need to buy equipment or rent premises, what are the allowable running costs and expenses? And don't miss the important tax deadlines! Plus you may want to think about when to take an occupational or state pension. What happens if you want to work and receive your pension? Is it sensible to defer? Put your questions to Michelle Cracknell, Chief Executive, The Pensions Advisory Service. Whatever your need to know, Paul Lewis and guests will be waiting to help on Wednesday. Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail questions to now. Standard geographic charges from landlines and mobiles will apply.
23/09/1527m 57s

Money Box Live - Saving and Investing

It's been a volatile summer for global stock markets with the value of the UK FTSE 100 plunging to 5,898 on 24 August from a high of 7,103 back in April. The FTSE 100 is an index of the 100 largest companies listed on the London Stock Exchange and if you invest in UK shares, equity funds or hold a pension you may be affected. If you're concerned about the performance of your scheme, Russ Mould, Investment Director at AJ Bell will share his view on the mood of the market and how to manage the swings and roundabouts of stock market investing. Whether you're close to retirement or have longer term money goals, Informed Choice Chartered Financial Planner Nick Bamford will be here to answer your financial planning questions. How much should you keep in cash, when should you consider equities and when is it worth taking advice? And Savings Champion Anna Bowes will join us with her best buy tables and some better news at last for cash savers. Plus, the amount of money that is protected by the Financial Services Compensation Scheme will fall in January but there are special rules for temporary high balances, are you affected? Whatever you want to know, presenter Paul Lewis and guests will be waiting to help. Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail questions to now. Standard geographic charges from landlines and mobiles will apply.
16/09/1529m 7s

Money Box Live: The Bank Impersonators

How do criminals posing as your bank gain access to your cash? 'Vishing', where fraudsters make a telephone call and pretend to be a bank representative is now the most common type of phone scam. £23.6m was stolen in this way last year and over 70% of victims do not get their money back say the Financial Ombudsman Service. So how do criminals convince us to reveal closely guarded personal details or transfer our personal savings to them? On today's programme we'll expose the techniques, manipulation and pressures used by such criminals. Joining presenter Paul Lewis with tips on how to beat the fraudsters and protect your identity will be: DCI Matt Bradford, City of London Police/Action Fraud. Terry Lawson, Head of Fraud, RBS. Ed Wallace, MWR Info Security. Stephen Lea, Professor of Psychology, University of Exeter. Has this happened to you? If you have questions about fraud or experiences you'd like to share, call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail now.
09/09/1528m 7s

Phone fraud: the woman conned out of her £12,000 savings

We've all heard stories of people losing huge sums to phone or online fraudsters. But we rarely get to hear the conmen in action. But Money Box has been given recordings by Nargess Sadjady of how she was tricked out of her £12,000 savings by scammers pretending to be from Santander Bank. They used sophisticated software to generate a phone number that appeared to be the same as the number on the back of her bankcard. Fearful that her savings were at risk, she was persuaded to move her money to an account controlled by the conmen. Hear how the fraudsters operate in trying to trick us. Joe Lynam reports. And Ed Wallace, director of MWR Infosecurity explains why the banks find it difficult to stop such crimes. Use of contactless payment cards is increasing. Until this week there was a £20 cap on contactless transactions. That's now been raised to £30. Is "contactless" now likely to be the payment method of choice? It's five months since the start of pensions freedom, giving people over the age of 55 more control over how they access their retirement savings. A worrying picture is emerging of how thousands of people who've drawn money down from their pot or bought an annuity have done so without shopping around or taking formal advice. They are unlikely to be getting the best deal for themselves. And they could face a big tax charge. IFA Mark Meldon from Meldon and Co speaks to the programme. Presenter:Paul Lewis Producer:Lesley McAlpine Editor:Andrew Smith.
05/09/1524m 20s

Marriage equality, but pension inequality?

The legalisation of gay marriage last year was seen by many as the final chapter in the struggle for equality for lesbians and gay men. But not when it comes to pensions. Next week sees the latest round in an ongoing legal battle for the equal right to inherit "survivor pensions" in the case of a partner's death. The Government estimates that around a quarter of occupational schemes treat gay couples differently to heterosexual marrieds. The Budget is fast-approaching, and at its heart will be the vexed question of how the Chancellor plans to reduce welfare spending. The £29 billion spent annually on tax credits is increasing looking a probable target for savings. Money Box will look at the thinking behind and the possible impact of such a change, with a former Government policy adviser and a welfare rights expert. Hang on Just a Minute? Radio 4 game-show panellist and actor, Sheila Hancock, believes she is the victim of unfair treatment at the hands of her car insurer. Money Box asks a motor insurance expert, whether the industry is guilty of ageism and whether an accident that is not your fault can really put up your car insurance premium. And the European Health Insurance Card - or EHIC. In our latest travel tip, Money Box looks at how you can get your hands on one (without paying for it), how you use it and what it does and does not cover you for. Producer: Adam Bowen.
27/06/1523m 57s
Heart UK