Masters of Scale with Reid Hoffman

Masters of Scale with Reid Hoffman

By WaitWhat

The best startup advice from Silicon Valley & beyond. Iconic CEOs — from Nike to Netflix, Starbucks to Slack — share the stories & strategies that helped them grow from startups into global brands.

On each episode, host Reid Hoffman — LinkedIn cofounder, Greylock partner and legendary Silicon Valley investor — proves an unconventional theory about how businesses scale, while his guests share the story of how I built this company. Reid and guests talk entrepreneurship, leadership, strategy, management, fundraising. But they also talk about the human journey — with all its failures and setbacks. 

With original, cinematic music and hilariously honest stories, Masters of Scale is a business podcast that doesn’t sound like a business podcast.

Guests on Masters of Scale have included the founders and CEOs of Netflix, Google, Facebook, Starbucks, Nike, Fiat, Spotify, Instagram, Airbnb, Uber, Paypal, Huffington Post, Twitter, Medium, Bumble, Yahoo, Slack, Spanx, Shake Shack, Dropbox, TaskRabbit, 23&Me, Mailchimp, Evite, Flickr, CharityWater, Endeavor, IAC and many more.

Episodes

Strategy Session: How transparent should you be with your board? How do you boost morale in dark days? Is it time to blitzscale?

How do you take smart risks, how can you be transparent – but inspiring – with your board and your team, how do you keep up morale in what seem like the darkest days, and what does the future of blitzscaling look like now? Reid answers all in another Strategy Session. This session is a little different – what you're about to hear is actually a portion of Reid’s virtual fireside chat with Linda Rottenberg, the CEO and co-founder of Endeavor, an organization that supports and invests in entrepreneurs worldwide, and especially in emerging markets. The fireside chat happened in the early Spring and you'll hear a certain amount of urgency in the questions from entrepreneurs. Then – and now – there is so much we are still learning. Reid shares important, clear insight; honest answers; and gives us all some encouragement.
14/07/2028m 54s

Special: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman

The pandemic has hurt many businesses – but PayPal isn't one of them. PayPal has boomed as e-commerce has swelled, with stock up more than 50% this year and a huge new demographic joining the platform. That doesn't mean, though, that CEO Dan Schulman has been sitting back. PayPal recently committed more than $500 million to support Black and minority-owned businesses, after facilitating some $1.9 billion in PPP loans to largely underbanked communities. Dan says PayPal has a unique opportunity to spur emerging economic recovery – and to make a longterm impact in the fight for racial justice. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
11/07/2030m 19s

Special: What it will take for tech and Hollywood to be anti-racist, w/Color Of Change's Rashad Robinson

There's no quick fix to 400 years of oppression, says Color Of Change president Rashad Robinson. One of the largest racial justice organizations in the US, Color Of Change works with decision-makers in business and government to enact systemic change. In 2020, Color Of Change has seen its membership swell — along with its impact. Rashad's group railed against Hollywood's reflexive pro-police agenda, forcing TV shows "Cops" and "Live PD" off the air, and launched the Stop Hate For Profit campaign to hold tech companies accountable for what happens on social platforms. By working together, says Rashad, we can make a lasting difference. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
09/07/2032m 56s

4 core principles of crisis management, w/Ellen Kullman (DuPont, Carbon)

To survive a crisis, you have to double down on who you already are as a company. This is something Ellen Kullman knows, having led DuPont through the 2008-2009 financial crisis, and taken the CEO role at 3D-printing unicorn Carbon only weeks before Covid hit. Through her years as a leader, Ellen has developed four crisis principles that allowed her to lead teams and thrive through pandemic, economic meltdown, and beyond. The key? Practicing the principles in calmer times, before crisis hits. Because as Reid says: there's no such thing as a crisis playbook. There's just your playbook. Cameos: Amy Shira Teitel (spaceflight historian), Jonah Peretti (BuzzFeed), Brian Chesky (Airbnb), Neil Blumenthal (Warby Parker), Stacy Brown-Philpot (TaskRabbit).
07/07/2036m 26s

Special: A new playbook for new times, w/ Ford Foundation president Darren Walker

"This was like 1918, 1929 and 1968 in one week," says Darren Walker, president of the Ford Foundation. With the pandemic, economic crisis, and civil unrest all coming together after George Floyd's death, Walker found himself flooded with calls from CEOs struggling for how to respond. Walker's advice mixes clear-eyed messages — denying the trauma borne by communities of color is no longer option — with optimism about the opportunities ahead. At the Ford Foundation, they've accelerated giving and even exceeded their own KPIs. With more leaders dedicated to making a positive impact, he says, the wind is changing, for people of color and for America. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
02/07/2026m 45s

Stephen Colbert + DonorsChoose's Charles Best — The power of small goals

Startups are audacious. They’re big. They’re world-changing. But you can’t achieve scale on day one. Sometimes the best way to achieve that monumental success tomorrow is to take a teeny tiny step today. This is what Charles Best did when he founded one of the world’s first crowdfunding platforms, DonorsChoose. For 20 years, the nonprofit has been helping public school teachers get funding and supplies for classroom projects and it all started with just a handful of projects in the Bronx, where Charles was a public school teacher. Now it funds thousands of projects in all 50 states, raising almost a billion dollars in the process. Charles did it by adeptly creating a flywheel that matches for donors and grantees, allowing them to connect directly with one another, and doing it all one small step at a time. Cameo: Stephen Colbert.Visit DonorsChoose.orgLearn more about US campaign funding laws: https://www.fec.gov/introduction-campaign-finance/understanding-ways-support-federal-candidatesRead a transcript of this episode: https://mastersofscale.com/charles-best/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
30/06/2048m 40s

Special: Burning cash, accepting turbulence w/Delta CEO Ed Bastian

A surprisingly candid and upbeat interview on the industry hardest hit by the pandemic. Delta saw seat bookings fall to less than 5% of normal, had 40,000 employees go on unpaid leave, and raised $14 billion in funding – all to withstand a cash burn that still stands at $30 million a day. To rebuild traveler trust, Delta CEO Ed Bastian has enacted a slew of new safety standards, including capping flight loads at 60 percent and using hospital-grade HEPA filters on board – in fact, Bastian contends there's not a safer time to be on a plane than right now. He's also sped up forward-facing company initiatives, like phasing out less-efficient planes, building out airport terminals, and installing better wifi. Bastian acknowledges there will be fewer planes in the sky in years to come, but he believes Delta will come out of the pandemic as strong and essential as ever. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
27/06/2033m 58s

Liberating the human spirit, w/Robert F. Smith (Vista Equity, Morehouse Commencement), Recorded live at Summit LA 2019

Every great founder has a second purpose — something outside their main business they're trying to get done in the world. And every successful company is like a Trojan Horse, carrying this second purpose forward. No one knows this better than Robert F. Smith. You may know him for his legendary Morehouse commencement speech (in which he promised to pay off the student loan debt of the entire graduating class), but Robert's scaling success and philanthropic work go far beyond that. As founder, chair, and CEO of private equity firm Vista Equity Partners, Robert finds profound ways to serve both his business and his second purpose — liberating people to reach their true potential — at scale. Recorded live at Summit LA 2019.
23/06/2059m 46s

Special: How business can engage against racism, w/Shellye Archambeau (MetricStream, Nordstrom, Verizon)

What can your business do right now in the struggle against racism? More than you think, says Shellye Archambeau, former CEO of MetricStream, now a board member at Verizon, Nordstrom and Okta. She returns to the show with her all-too-rare perspective as a Black woman at the top of some of the world’s largest businesses. The struggle is a marathon, but businesses are uniquely poised to demand accountability and transparency from their communities. Whether you're a CEO or a citizen, Shellye has heartfelt and hard-earned wisdom for us all. Interviewed by editor Bob Safian.Learn more about Shellye’s upcoming book Unapologetically Ambitious at unapologeticallyshellye.comFollow Shellye on Twitter at: https://twitter.com/ShelArchambeauRead a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
19/06/2039m 29s

Test. Measure. Repeat. — w/Eric Ries (Lean Startup; Long-Term Stock Exchange)

Forget writing that business plan. Design an experiment instead. So many products and companies fail because the assumptions in their beautiful business plans were just wrong. So stop writing and start testing. No one knows this better than Eric Ries, author of The Lean Startup and founder of the Long-Term Stock Exchange. After his first product failed, he developed a new method of product design based on running small, fast experiments, measuring the results, and learning from them. It’s a system built on data, not assumptions, and it works with almost everything, from app development to airplane design. It starts with establishing your own measure of success — then experimenting, improving, and trying over and over again. The feedback loop never stops.Learn more about the Long Term Stock Exchange: ltse.comLearn more about The Lean Startup: leanstartup.coRead Eric’s blog, Startup Lessons Learned: startuplessonslearned.comListen to Eric’s new podcast, Out of the Crisis, on Apple Podcasts: https://podcasts.apple.com/us/podcast/out-of-the-crisis/id1505392824Read a transcript of the episode: https://mastersofscale.com/eric-ries/Subscribe to the Masters of Scale weekly newsletter: http://eepurl.com/dlirtX
16/06/2045m 48s

Special: GM's Mary Barra: "Going ventilator fast"

GM is now reopening auto plants, after shutting them in March, temporarily reducing pay for 69,000 employees, and making a fast pivot to produce masks and ventilators. But with the killing of George Floyd, things are hardly back to normal. Chair and CEO Mary Barra speaks to her “profound feeling of sadness,” but also to her optimism that the country and her company will bounce back. Though there is work to be done, says Mary, we're poised for transformation. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
13/06/2028m 44s

Strategy Session: The Post-Pandemic Business

How do you 👀find new markets when your old ones stall? How do you stay agile when your team is overwhelmed? And do constraints always lead to creativity — really? In this Strategy Session recorded in the height of the global pandemic, Reid fields smart questions from six entrepreneurs with Village Global, an early stage VC that’s backed by some of the world’s most successful entrepreneurs.
09/06/2039m 32s

Special: BuzzFeed’s Jonah Peretti: Record-high audience, record-low revenue

BuzzFeed audience is at record highs. But the pandemic's economic effects have crushed the bottom line. BuzzFeed co-founder and CEO Jonah Peretti shares how his company is making hard decisions to build long-term stability. “But the transition is painful,” he says. While BuzzFeed is leaning into food vertical Tasty, new e-commerce habits, and BuzzFeed News, he worries that businesses like his don't have more resources to support staffers of color. But, he says, there's a clarity of purpose in crisis, in bearing witness to the things that are happening in the world. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
06/06/2031m 53s

Reid’s 2020 Commencement Speech: In a crisis, steer toward the emerging opportunities

New graduates 🎓are like entrepreneurs — standing on the edge of that cliff, ready to build their own plane and fly. But what if the blue skies and calm winds disappear? In a commencement speech for 2020 graduates — and anyone embarking on something new — our host Reid Hoffman says: Be optimistic. Be bold. But most of all, steer toward the opportunities emerging in this new world. How do you find them? Cultivate a network of people smart, curious people. This network creates a map of the world. And at uncertain times like these, you’ll definitely need that map.
03/06/2028m 59s

Special: Danny Meyer, 10 wks later: How to revive restaurants

"Being the first to close is one thing. But I don't want to be the last to open,” says iconic restaurateur Danny Meyer in his second Rapid Response interview. After shutting his iconic New York City restaurants, laying off 2,000 staffers (with hopes to re-hire) and returning a $10m PPP, Danny finds himself reconsidering nearly everything about his business model. Even before the coronavirus lockdown, the restaurant industry had a slew of “preexisting conditions,” Danny says. Now those weaknesses have become exposed, putting at risk the future of hospitality — one of America’s core industries. Danny’s Union Square Hospitality Group is reimagining what and HOW their restaurants serve; rethinking how they generate revenue; and exploring new cost structures, like a bold new relationship with landlords. It’s all in the hopes, says Danny, of getting back to business, with customers safely at their tables, and the teams back together. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
30/05/2037m 37s

Special: How "startup DNA" helped One Medical respond to Covid, with CEO Amir Rubin

Since One Medical’s IPO in January, CEO Amir Rubin has been forced to constantly adapt to the coronavirus pandemic, as healthcare needs, expectations, and behaviors shifted. From telemedicine to Covid-19 testing, One Medical has leaned into existing advantages to scale quickly: standing up respiratory care clinics and testing centers; revamping virtual and in-person visits; vetting labs and data. One Medical is now helping other businesses identify new practices to safely bring employees back to work. If you have a consistent platform and mission, explains Amir, that operating system can be applied to even fast-changing environments. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
28/05/2037m 42s

Duolingo’s Luis von Ahn — A masterclass in crowdsourcing

Crowdsourcing is more than a group of people interested in the same cause, it’s a way to tap skills – and scale – that you don’t have. And when it works, it can be the rocket fuel that launches you to scale further than you could have ever imagined. No one knows this better than Luis von Ahn, founder and CEO of Duolingo. Duolingo is a language app with over 300 million users worldwide, who complete over 7 billion exercises a month. It’s their passion for learning that drives them to create even more content for the app – igniting the rocket fuel that Duolingo needs. Cameo appearance by Elizabeth Sampat (game designer and author). 
26/05/2039m 13s

Special: How Warby Parker is making decisions in uncertainty, with CEO Neil Blumenthal

"It's like getting hit in the face over and over and over,” says Warby Parker co-CEO Neil Blumenthal. But “crisis brings out clarity.” At Warby, planning for the future has meant leaning into the present — from physical changes in their factory and stores that ensure social distancing to optimizing online vision tests. Blumenthal shares the complex factors they consider in deciding which stores to re-open and when, and relates the human challenge of inspiring their on-the-ground factory employees — at times of increased risk. For Blumenthal, it's all about recognizing new priorities (safety) and fitting them into ongoing strategy. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
23/05/2031m 37s

Part 2: Apple’s Angela Ahrendts — How to unite a team

In Part 2, Angela arrives at Apple, which feels like another planet after her years in fashion. In never-before heard stories, Angela shares how she learned the language of tech (the physical store is the ‘hardware’; the experience inside the ‘software’), then introduces innovations that change the face of Apple retail, from an app (The Loop) that let store managers collaborate to the landmark “Today at Apple” program, building community through free classes inside each Apple store. Throughout, Angela shows her team, through words and actions, that each person matters, and that they're all a part of something much bigger than themselves. Cameo: Eric Trigg (Trigg Ranch).
19/05/2031m 40s

Special: Future-proofing Verizon, with CEO Hans Vestberg

Data streaming, videoconferencing – even phone calls are way up at Verizon amid Covid-19, as digital interaction steps in for IRL. But boom times don't mean easy times for CEO Hans Vestberg, who moved over 100,000 employees remote in two weeks. As coronavirus hit and pressure on the Verizon network skyrocketed, Vestberg split his leadership team in two: one to deal with the specifics of the crisis and one to focus on pursuing present-and-future business goals. From new customer initiatives (like free bandwidth and FIOS-in-a-box) to future bets (like the acquisition of video conferencing service BlueJeans), Vestberg has championed that meeting customers' needs today – even if not fully compensated for them – will pay off for the business tomorrow. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
16/05/2029m 52s

Season 6! Apple’s Angela Ahrendts: How to unite a team

The Apple logo. The iconic Burberry check. These images inspire loyalty of customers and employees alike. But it takes more than a beloved brand to power a company and motivate a team. No one knows this better than Angela Ahrendts, former SVP of retail at Apple, and the former CEO of Burberry. Angela has spent most of her career learning how to imbue those logos with meaning – and support them by down-to-earth, everyday, human connection. Why? Because to unite a team – especially one that’s large, global and dispersed – you need to turn them into mission-driven families.
12/05/2032m 2s

Special: Operating in a fishbowl w/Philly 76ers & NJ Devils CEO Scott O’Neil

In sports, everyone has an opinion on every hire, every trade, every price change. That’s the reality – and also the privilege, says Scott O'Neil, CEO of the Philadelphia 76ers and New Jersey Devils. When the NBA dramatically shut down its season MID-PLAY, O'Neil's life changed in a very public way. He has faced new leadership challenges that include missteps, like the decision (and sudden reversal) of cutting employee salaries, and discoveries, like knowing it’s ok to tap out when you need to recharge. With no players on the court or fans in the arena, O'Neil is shifting his focus on what the new era of sports and entertainment can look like. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
09/05/2033m 11s

Special: Crisis lessons from inside the ER, with Dr. Bon Ku

In the Covid-19 storm, treating hospital patients requires constant iteration, creative information-sharing, and worst-case-scenario planning. Dr. Bon Ku, an ER physician and director of the Health Design Lab at Jefferson University in Philadelphia, takes us inside the practice and mindset required to perform under extraordinary pressure. He offers on-the-ground business insights we can all learn from, as he looks toward the future and reflects on a possible second wave of infections and the faulty incentives in the medical system. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
07/05/2034m 45s

Special: Food security in a pandemic, w/Sara Menker of Gro Intelligence

Will the U.S. run out of food? Can the world's food supply chains survive coronavirus? Sara Menker, founder and CEO of Gro Intelligence, which parses 650 trillion agricultural data points daily, shares eye-opening insights based on real-time facts. Learn about the hidden forces that impact what we see on shelves -- and why we might be worrying about the wrong things. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
05/05/2029m 53s

Special: Inside Panera’s pandemic pivot, with CEO Niren Chaudhary

What do you do when you can’t serve customers in cafes and carry on business as usual? You try unusual things, says Panera CEO Niren Chaudhary. Forced to close cafes and restructure teams, Panera is leveraging its advantages (like a robust e-commerce system) to launch a slew of initiatives, from Panera Grocery to contactless delivery to Together Without Hunger, providing 500,000 meals to food banks across the U.S. It’s not the same Panera, says Chaudhary, but a Panera that will make it into the post-pandemic world. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
30/04/2030m 21s

Special: A crisis leadership session with General Stanley McChrystal

Everyone's looking for a box of crisis tricks. But the hard truth is that it simply doesn’t exist, says retired General Stanley McChrystal. Instead of looking for a new style, McChrystal says, lead with the same things that motivate people on a normal basis: Be honest about the path ahead, communicate clearly and build your team up. With calm reassurance, he encourages founders to keep their eyes on the future. Prepare for the post-pandemic world now, so you and your team can spring to action when the time comes. Retired General McChrystal is now the founder of the McChrystal Group. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
28/04/2037m 23s

Special: Pet adoptions: Up. Delivery business: Up. What that means to Chewy’s Sumit Singh

Pet adoptions have soared during the coronavirus lockdown, as people seek companionship and solace. For Chewy, the pet-supply company, that’s driving unprecedented demand. Ultra-rapid growth has its own set of challenges that CEO Sumit Singh is responding to by: hiring (at 13,000 employees, with plans to add another 6,000 to 10,000 by end of year.); setting up a COVID task team that meets daily; instituting health and safety checks; rolling out customer-facing innovations in a weekend, and more. Why? Because a leader's job during a crisis, Singh says, is to first communicate with the team, and then innovate for a post-pandemic world. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
25/04/2027m 53s

Special: Build government back – better, w/Jen Pahlka (Code for America, USDR)

In the US, local governments are leading the response to COVID-19 – making decisions and gathering data at a speed and scale never before seen. And many of them are asking Jen Pahlka for help. The founder and past chair of Code for America, she co-founded U.S. Digital Response, a nonpartisan group that matches experts with local governments to work on tech, comms and operations. She shares what she's seeing right now – and paints a bold, big-picture vision of what a modern government could do in the years to come. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
23/04/2037m 27s

Special: Target’s Brian Cornell: “I want to see retail survive this”

Every day in a pandemic is different, and that’s true for people and for corporations. CEO Brian Cornell has promised Target will keep its doors open. To do that, Target is becoming "a good student," says Brian, listening to experts, collaborating with CEOs, staying flexible, and meeting daily to make decisions on an ever changing list of priorities, the first of which is to keep both the team and the guests safe. To date, they’ve made a $300 million investment in pay and benefits, back up childcare, elder care, enhanced store cleanings, and more. No one knows what will happen, says Brian, but he believes that by putting his team first, he is putting the customer first – and serving the larger community. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
20/04/2025m 7s

Special: TaskRabbit's Stacy Brown-Philpot: “A pandemic doesn’t see money.”

TaskRabbit remains open for business, says CEO Stacy Brown-Philpot. As the magnitude and severity of the pandemic became clear – and as workers across the U.S. were furloughed and services cut – TaskRabbit leaned into the work they do: providing services to those who need them and empowering Taskers with new opportunities for income, including virtual tasks, and Tasks for Good, which connects vulnerable individuals in need with local volunteer Taskers. TaskRabbit was founded during the 2008 financial crisis and then and now, says Stacy, the business remains a necessity, for the community, and for the gig economy. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
18/04/2033m 42s

Special: Lyft’s John Zimmer: How to keep an essential business running

Everything starts with transportation, says John Zimmer, co-founder and president of Lyft. And even though ride sharing is sharply down, transportation remains key – for essential workers and for our supply chain. So Lyft is flexing some new muscles, says John. They recently launched a delivery service so they can help get supplies where they need to go – and put drivers on the road. They’ve also spent over a million dollars on protective equipment so that both drivers and riders can be protected; and began providing free and discounted rides to both essential workers and people in need of transportation. John’s hope is that by Lyft staying true to its mission, they’ll come out successful on the other side. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
16/04/2027m 20s

Special: Airbnb’s Brian Chesky: "Crisis is pushing us back to our roots"

As the pandemic hit, Airbnb was preparing for an IPO. Within a matter of days, everything changed dramatically, as travel worldwide screamed to a halt. “I felt like I was captain of a ship and a torpedo hit the side,” says CEO Brian Chesky. Airbnb responded quickly, announcing that they'd override host rules and allow for guest cancellations. They went on to establish a relief fund for hosts, lobby the U.S. Congress to include hosts in the CARES stimulus package; open up a new business line of virtual experiences, and raise an astounding one billion dollars in new capital — all with the goal of both weathering the storm and laying the groundwork for the new era of travel that Chesky firmly believes will follow. Chesky takes our co-host Bob Safian through the last few weeks, shares what gives him hope and explains why he’s bringing Airbnb back to its roots as a scrappy, resilient startup that can adapt and evolve.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
13/04/2034m 24s

Special: Fast pivots for changing needs w/DonorsChoose Charles Best

People are altruistic – even more so in times of uncertainty. This is what Charles Best, founder and CEO of DonorsChoose, has learned through 20 years of leading his nonprofit through the terrorist attacks of 9/11, multiple recessions, and now a pandemic. Through it all, he’s learned how to listen what to donors – and grantees – really want, and how to pivot to address changing needs. In the last few weeks DonorsChoose has completely reimagined how it connects grantees with the resources they need, and built a new platform to do it. Because the value of a donation, he says, goes far beyond what money can buy.
07/04/2018m 12s

Special: Relief funding & crowdfunding in a crisis w/Karen Cahn of IFundWomen

What are your options for emergency funding in the US? Can you use the U.S. CARES Act to get financial assistance? Should you consider crowdfunding? We talk to Karen Cahn, CEO of IFundWomen, about what you need to know. Who qualifies for the forgivable and traditional loans within this $2.2 trillion stimulus package? Do you have to apply today? How much money could you get? And is a loan a good idea? Karen gives us the details – and makes the case that now is the best time to crowdfund. Hosted by editor-at-large Bob Safian. Learn what IFW is doing to help entrepreneurs during COVID: ifundwomen.com/covid-19Read the weekly Masters of Scale newsletter: http://eepurl.com/dlirtX
04/04/2034m 48s

Crisis data is the story of our times, says Crisis Text Line founder

"Anxiety," "grief," "mom”: These are the words surfacing at this extreme moment in time. That data comes from Crisis Text Line, whose online counselors are using both empathy and aggregated data to help people through this pandemic. Founder and former CEO Nancy Lublin makes the case for not losing sight of data — especially at extreme moments like this. Crisis Text Line provides free, confidential crisis counseling via text, 24/7 and to help counselors meet the moment, they anonymize and analyze real-time data on how their users are feeling. That data, Nancy says, is telling them the story of right now. Hosted by editor-at-large Bob Safian.Jaw-dropping data reporting here: "How Is America Feeling?" Read: https://www.crisistextline.org/everyday-empathy/Want to support Crisis Text Line? Share the link. We want to help. Share CrisisTextLine.orgSuggest partners. We want more people to know we are here and 100% operational. Media partners, companies, influencers, hotlines. Find us at CrisisTextLine.orgVolunteer. People can be part of a solution, from their couch, in their jammies. CrisisTextLine.org/volunteer
02/04/2027m 5s

Special: Hourly workers are a ‘hero class’ w/Cue Ball’s Tony Tjan

Hourly workers are the 'hero class,' says VC Tony Tjan. And the pandemic is wreaking havoc on their financial stability. At Boston’s Cue Ball Group, Tony’s portfolio includes companies that employ hundreds of nail care workers, cooks and servers, and he's asking: How can we protect hourly workers and help them prepare for an uncertain future? And how can we plan for the long term, when the daily keeps changing? Co-hosted by Masters of Scale editor-at-large Bob Safian. Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
31/03/2038m 9s

Special: First, be human – Thoughts on the crisis from Reid Hoffman

Can you blitzscale when the world grinds to a halt? How do you do right by your team AND your investors? What will the entrepreneurial world look like on the other side of this? In this special episode, our host Reid Hoffman, sits on the other side of the mic, contextualizing the crisis and offering a hopeful viewpoint. Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
26/03/2033m 47s

Special: Danny Meyer on the wrenching decision to do layoffs

Last week, Danny Meyer laid off 2,000 people – that's 80 percent of staff at Union Square Hospitality Group, representing 20+ restaurants across the country. It was a heartbreaking decision made with full understanding of the impacts, short and long-term – or as much as can possibly be known in this volatile time. In this special episode, Danny returns to the show to share why and how he acted so quickly, the process he and his team used to make this decision, the impact of the layoff, and what comes next for his industry.  Interviewed by editor Bob Safian.Read a transcript of this episode: https://mastersofscale.com/rapidresponse/Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
24/03/2034m 35s

Special: Remote teams with WordPress/Automattic CEO Matt Mullenweg

The first in a series of special episodes with tools you need RIGHT NOW | Suddenly, many of us are remote workers. As companies radically reimagine their day-to-day in response to the pandemic, we all need to know what Matt Mullenweg has learned: How to thrive as a successful remote team. As founder of Automattic (creators of WordPress etc), Matt runs a 1000-person team that’s almost entirely remote. How do they do it? Matt shares his best practices here. It won't sound like our typical episodes. This is just Reid and Matt, sharing insights on how to run fully distributed teams that build culture and trust — and succeed.
18/03/2017m 52s

How to start a revolution – Bitcoin pioneer Wences Casares (Xapo)

What if your idea is so radical that people have trouble grasping what it is – or even believing it won't harm them? Every founder believes their product is revolutionary – and the more revolutionary their product, the more reassuring they’ll need to be to get consumers on board. No one knows this better than Wences Casares, the trailblazing entrepreneur credited with bringing crypto to Silicon Valley (and convincing Reid himself). With his unicorn start up Xapo, a Bitcoin wallet, Wences aims to reassure the masses that Bitcoin isn’t as different – or as dangerous – as they may think. Cameo appearances: Linda Rottenberg (Endeavor), Anne Wojcicki (23andMe).
27/02/2015m 51s

Strategy Session: When to replace the founder, how to be a learn-it-all, when to take the "venture bet"

Growth vs innovation, scale vs stability, founders vs CEOs? Entrepreneurs want to know! We’re back with another Strategy Session episode, featuring fast-growing, high-performing scale-ups from around the world, and they’re asking Reid their biggest questions. They want to know: What do they do next? Co-hosted by Bob Safian (previously editor-in-chief at Fast Company magazine).
20/02/2050m 30s

Shopify's Tobi Lütke: Be a platform

The secret to massive scale? Be a platform. Build a virtuous cycle where everyone wins, and you’ll emerge the biggest winner of all. This is what Tobi Lütke did when he built Shopify – and then opened it up to the world. Cameo appearances by: Bill Gates, Eric Schmidt (Google), Julia Hartz (Eventbrite), and Gustav Söderström (Spotify).
13/02/2032m 13s

Netflix’s Reed Hastings: Why culture matters

Classic episode: You need a strong culture to build a company that will scale beyond the early days of start up. And strong company cultures only emerge when every employee feels they own the culture from day one. Here's how Reed Hastings did it – and made Netflix culture (and its “culture deck”) famous in the process. Cameo appearances: Jeff Weiner (LinkedIn), Aneel Bhusri (Workday), Margaret Heffernan (entrepreneur), Tristan Walker (Walker & Co.), Mariam Naficy (Minted).
06/02/2036m 16s

When to Zoom In, When to Zoom Out, with Josh Silverman (Etsy / eBay / Skype / Evite)

When do you see the forest? And when do you see the trees? Building a company to scale requires a delicate balance of macro and micro focus – and the skill to know where to focus when. Josh Silverman has built that skill in leadership roles at Evite, eBay, Skype, and now Etsy. What he’s learned: Success isn’t just about zooming in on the details or taking the long view – but about knowing when to switch between perspectives.Read Nik Money's book The Selfish Ape: Human Nature and Our Path to Extinction.Watch Scott Suko topple dominoes: https://www.youtube.com/watch?v=-IuUp-rI0VU&feature=youtu.beRead the weekly Masters of Scale newsletter: http://eepurl.com/dlirtX
23/01/2039m 34s

Strategy Session: When not to blitzscale, how to persuade your board to let you slow down, and: Are you in a Glengarry Glen Ross market?

When's the right time for hypergrowth? Should you take investment when you don’t need the money? How do you deal with an exhausted team? Global entrepreneurs facing hyperfast growth ask Reid their questions about raising capital, pivoting their product, bootstrapping vs. blitzscaling and more. Featuring some of the highest-performing scale entrepreneurs from Endeavor, and cohosted by Harvard professor Youngme Moon, of the great HBS podcast After Hours.
17/01/2038m 26s

Special: A Meditative Story from Reid Hoffman

How do you find joy in your life? Our host, Reid Hoffman, finds it through friendship, and the genuine, honest, and intimate conversations it brings. In this special episode of Meditative Story, from the same producers as Masters of Scale, Reid shares his passion for connecting with others by asking big questions.
13/01/2028m 59s

What’s the hidden business behind your business? w/Rent the Runway’s Jenn Hyman

Rent the Runway co-founder Jenn Hyman knows: Behind every successful business is another business backstage, one you might not expect. Rent the Runway is known for creating a glamorous "closet in the cloud,” but as Hyman explains, it achieved unicorn status by mastering a few less glamorous businesses — including the world’s largest dry-cleaning operation and a data insights practice that’s changing the fashion industry. Cameo appearance: Kevin Venardos (Venardos Circus); Stewart Butterfield (Slack).Read Jenn Hyman's essay on the making of this episode: https://www.linkedin.com/pulse/mastering-businesses-behind-our-business-jennifer-hyman/Learn more about the Venardos Circus: https://www.venardoscircus.com/Listen to Stewart Butterfield on Masters of Scale: http://listen.mastersofscale.com/StewartButterfieldSubscribe to the weekly Masters of Scale newsletter: http://eepurl.com/dlirtX
09/01/2040m 5s

How to find your big idea w/ Spanx's Sara Blakely

To find your big idea? Look for it. And look for it. And be ready to act. Spanx founder Sara Blakely was actively seeking a business idea when she thought of Spanx. Then she moved fast, found help in the right places, and went all-in. The result: A billion-dollar company & women's wardrobes transformed. With cameos by National Geographic Explorer Andrés Ruzo, former director of the US Patent & Trademark Office Michelle Lee, and Endeavor CEO Linda Rottenberg.LINKS:Learn more about The Boiling River Project: http://www.boilingriver.orgRead "The Boiling River" by Andrés Ruzo: https://amzn.to/36iHHNFLearn more about the US patent system: https://www.uspto.gov/Meet Andre, who dresses Oprah Winfrey: https://andrewalkerhair.comListen to Linda Rottenberg on Masters of Scale: https://mastersofscale.com/linda-rottenberg-the-next-silicon-valley-is/Get the Masters of Scale weekly newsletter: http://eepurl.com/dlirtX
03/01/2040m 24s

Master the art of storytelling w/charity: water's Scott Harrison

You need a great story to build a great company. And great stories are unwaveringly TRUE. No one embodies this principle more fully than Scott Harrison, founder of Charity: Water. A master storyteller, Scott built his nonprofit on 3 radical principles: (1) 100% of donations would go to water projects (not overhead) (2) Progress reports would be utterly transparent, sharing victories, defeats and even GPS coordinates of water wells (3) The brand’s storytelling would lead with hope instead of guilt, inspiring joyful participation without sacrificing honesty. Cameo appearance: Jonathan Gottschall (fellow at Washington & Jefferson College & author).
26/12/1947m 40s

Bill Gates — The biggest success story you haven't heard

In part two of this special two-part episode with Bill Gates, we’re talking about the biggest success story ever told on the podcast – and not just for Bill Gates, but for humanity. And it was achieved not through Microsoft, but through the Bill & Melinda Gates Foundation. Bill & Melinda Gates have built the foundation into one of the world’s single largest private philanthropies and they’ve done it by taking lessons learned at Microsoft – on how to massively capitalize on inflection points – and applied them to the nonprofit world. Here's how. 
20/12/1941m 33s

How to solve an impossible challenge w/Megan Smith (U.S. CTO, Google, shift7)

Faced with an impossible challenge? Don’t reinvent the wheel. Find someone who’s already solved the problem – and help those inventors keep inventing. Megan Smith calls that technique “scout and scale.” She used it as the United States' CTO. She did it as an exec at Google. She did it as CEO of PlanetOut. And she continues today with the company she co-founded, shift7. Cameo appearance: Monique Sternin (co-founder of the Positive Deviance Approach & Initiative).
13/12/1933m 0s

LIVE! All founders have a Trojan Horse w/Robert F. Smith

Recorded live at Summit LA: Every great founder has a second purpose — something outside their main business they're trying to get done in the world. And every successful company is like a Trojan horse, carrying this second purpose forward. No one knows this better than Robert F. Smith. You may know him for his legendary Morehouse commencement speech (in which he promised to pay off the student loan debt of the entire graduating class), but Robert's scaling success and philanthropic work go far beyond that. As founder, chairman and CEO of private equity firm Vista Equity Partners, Robert finds profound ways to serve both his business and his second purpose — liberating people to reach their true potential — at scale. Cameo appearance: Sir Ken Robinson.Live stage photography: Jaime Fernandez (@jaymoxias)  Subscribe to the Masters of Scale newsletter: http://eepurl.com/dlirtX
05/12/191h 7m

Ray Dalio - How to embrace conflict

Want to improve any idea? Find someone who disagrees with it. This is something legendary investor Ray Dalio knows. But there’s a difference between constructive and destructive conflict – and Dalio is a master at spotting the difference. In constructive conflict, a team has a shared goal, whether or not they have differing opinions. And this is the key to success. Cameo appearances: Steve Horgan (USA Field Hockey Director of Umpiring), Daniel Amen (psychiatrist, founder Amen Clinics).Ray's latest book, Principles for Success, is out now.Subscribe to the Masters of Scale newsletter: http://eepurl.com/dlirtX
26/11/1943m 4s

The Money Episode w/Minted's Mariam Naficy

Every founder faces the same question when they start their entrepreneurial journey: How much money do I need to raise? And the answer is: A lot more than you think – but not for the reasons you think. In this classic episode, the founder and CEO of Minted, Mariam Naficy, talks about her decision to raise – and raise again. Not for a rainy-day slush fund, but because she understood that to outmaneuver the competition, to guard against economic downturns, and to take advantage of opportunities that may unfold late in the game, she’d need to have the capital. It was with that foresight that she raised more than $300 million – and grew Minted to the nine-figure revenue company it is today. Cameo appearances: Selina Tobaccowala (Evite, Gixo), Daniel Kahneman (Nobel-winning psychologist), Brian Chesky (Airbnb), Amos Kedmey (Wine and Cheese Place).
21/11/1928m 45s

LinkedIn’s Jeff Weiner – How to set the drumbeat

Every leader has to set the drumbeat for their company — the culture, mission, and values that get the entire team in sync. And the rhythm has to be true to them. Jeff Weiner is a master at this. As CEO of LinkedIn, Jeff grew users from 33 million to 660 million. He grew revenue to more than $7 billion and ultimately stewarded LinkedIn through its acquisition by Microsoft. Jeff’s drumbeat? Compassionate management. Cameo appearances by: Chris Tomson (Vampire Weekend), Monica Worline (Stanford's Center for Compassion and Altruism Research and Education), Keesa Schreane (host, "You've Been Served"). Subscribe to the Masters of Scale newsletter: http://eepurl.com/dlirtX
15/11/1939m 41s

Bill Gates — How to accelerate history

How did Bill Gates scale BOTH a global business and a global philanthropy? He spotted an inflection point in history — and accelerated it. What does that take? A great idea, great timing and also: Great partners. Because even Bill Gates doesn’t go it alone. In part one of this special two-part episode, Bill reflects with Reid on the founding and growth of Microsoft — how he not only spotted an inflection point (hello, personal computers) but accelerated it to massive scale (forget computers, let's talk platforms). There’s timeless wisdom in Bill’s ability to identify inflection points, build strategic partnerships and just work harder than everyone else. Later this season, watch for part two, where Bill reflects on scaling the Bill & Melinda Gates Foundation, and the lessons learned between the two.Subscribe to the Masters of Scale newsletter: http://eepurl.com/dlirtX
07/11/1940m 34s

Make it epic — with will.i.am

What can entrepreneurs learn from a genre-crossing, multi-platinum musician? How to take a big opportunity — and leverage it into something epic. From his earliest days as a founding member of the Black Eyed Peas, will.i.am learned from mentors how to not only identify big opportunities but compound them. From the Super Bowl to the first iTunes commercial; from the founding of Beats and his tech company i.am+ to a song beamed back from Mars — his ability to bring multiple stakeholders together to leverage partnerships and compound possibilities will inspire founders at any stage of scale. Cameo appearance: Jeremy Siegel (urban designer, Bjarke Ingels Group).
31/10/1942m 38s

LIVE! Tory Burch: Patience or Speed? Both.

Tory Burch built a billion-dollar business from the ground up, by speeding forward when others might have hit pause, and showing watchful patience when others may have gone full tilt. In our live onstage interview, she shows how this approach plays out in her global business – and in her impactful foundation that supports women business owners. With appearances by the Polynesian Voyaging Society's Lehua Kamalu and Affectiva's Rana el Kaliouby.Show notes:Learn more about the Tory Burch Foundation. Applications are open now to join the 5th annual Fellows Program for women entrepreneurs: Women in the United States are invited to apply online now through Tuesday, November 19, 2019, for a chance to be selected as one of the 50 Fellows to participate in the year-long program, including a five-day workshop at the Tory Burch Office in New York, a $5,000 grant for business education and the chance to be selected to pitch their business to investors and industry leaders.
17/10/1959m 12s

Keep humans in the equation — with TaskRabbit's Stacy Brown-Philpot

You may think that to scale you need to cut humans out of the equation. The opposite is true. You can harness the power of the "human cloud" to solve almost any problem — as long as you keep the word “human” in the equation. That's what TaskRabbit CEO Stacy Brown-Philpot champions for this community of people who work with each other, teach each other, and continually learn from each other. With cameos by DeLashea Strawder (Mosaic Youth Theater in Detroit) and Whitney Johnson (Author, "Build An A Team"). 
10/10/1935m 56s

A Strategy Session with Reid Hoffman

In this special episode, host Reid Hoffman answers questions from early-stage entrepreneurs – people in the trenches of startup life all over the world. How do you gain your users' trust? How do you build a team and company culture at the same time? This Strategy Session is co-hosted with Jason Feifer, editor-in-chief of Entrepreneur magazine.
26/09/1938m 6s

How to Build Your Company to Last w/Fiat's John Elkann

Forget being a unicorn. Learn to be a “Phoenix.” Your company can last 100+ years – but you'll need the resilience to rise and fall, and rise again. Fiat’s Chairman John Elkann shares the principles that allow the "horseless carriage" company founded by his great-grandfather survive the ups and downs of a century of business (including competitor attacks, leader shakeups, financial crises and more). One key: Resilience. Another: Deciding which company traditions to keep, and which to leave in the past. Featuring cameos from Radio Flyer's Robert Pasin, Cue Ball Ventures' Tony Tjan, and ABC Home & Kitchen's Paulette Cole.
12/09/1945m 6s

Dropbox's Drew Houston: How to take on Goliaths and win

When Drew Houston founded Dropbox, he knew he faced some fierce competition (hello, Google, Apple and Microsoft). But he didn’t back down. Why? Because he believed in his product, and he knew he had an advantage those big, cumbersome competitors could never exploit: Dropbox was lean, focused and fast. Hear how he outmaneuvered the big guys – and what's next for Dropbox. Cameo appearances: Mark Pincus of Zynga, Shellye Archambeau of MetricStream.Music: "Exciting Trailer" by Kevin MacLeod, licensed under a Creative Commons Attribution license.Books mentioned in this episode:Competing Against Luck, by Clay Christensen and Karen DillonThe Effective Executive, by Peter DruckerThe Hard Thing About Hard Things, by Ben HorowitzBecoming Steve Jobs, by Brent Schlender and Rick TetzeliHard Drive: Bill Gates and the Making of the Microsoft Empire, by  James Wallace and Jim EricksonFounders at Work, by Jessica LivingstonHigh Output Management, by Andy Grove
05/09/1942m 20s

Special: Recharge your brain with a Meditative Story by Arianna Huffington

As an entrepreneur, you have to find a way to recharge. This new podcast -- from the creators of Masters of Scale - was designed to create calm amid an always-on schedule. The particular episode we’re sharing was inspired by Reid’s interview with Arianna Huffington, where she told a sliver of this story: it starts in the tiny Athens apartment where she grew up and takes her to the University of Cambridge. Listen for the lesson she learned from her mother ... about embracing life’s journey without being attached to the outcome. A lesson every founder needs to hear. Interspersed with the story, you'll hear prompts from a guide to help you center your mind; after the story, your guide leads you on a quiet meditation to help you recharge and refresh. If you like the effects - the way the episode makes you feel — subscribe to Meditative Story on the app you're using now.
06/08/1923m 57s

23andMe’s Anne Wojcicki: Embrace the gatekeepers

When Anne Wojcicki co-founded 23andMe, she carved out a brand-new space in personal health -- helping people become experts on their bodies right down to the DNA level. Then the federal regulators came calling. But instead of trying to outwit, sneak past or straight-up fight the FDA in the name of moving fast, Wojcicki made the call to work with regulators directly and collaboratively. Hear how (and why) she embraced red tape. Cameo appearance: Daniel Ek of Spotify.
01/08/1939m 2s

Introducing Meditative Story

This short trailer offers a taste of a new podcast from the team that created Masters of Scale. And just like MoS, it's unlike anything you've heard before. In each episode of Meditative Story, you'll hear a storyteller who will transport you to a time and place where everything changed for them, telling a story you might find yourself relating to deeply. As the story unfolds, mindfulness guide Rohan will offer gentle prompts to settle you more deeply into the story, and calm your mind.The entire experience is elevated with breathtaking music — all giving you the headspace to feel restored and refreshed. Subscribe today
30/07/195m 8s

The Big Pivot w/Slack's Stewart Butterfield

Slack's Stewart Butterfield knows: There’s more to a pivot than a sharp left turn. First, there’s the opportunity you’re pivoting toward. Can you see it clearly enough to navigate toward it? Can you convince others to come along? Then you have to pivot away from your old idea. This can be incredibly difficult, because it involves humans. And humans don't tend to let go of old ideas easily. You risk blowback from your co-founders, your staff, your investors and your users. This will likely be be the single greatest test of your leadership skills, because your credibility will come under scrutiny. The moment you find the thing that your users cannot stop doing, you need to slash and burn the rest of your business.
26/07/1937m 22s

Small Changes for Big Impact w/Bumble's Whitney Wolfe Herd

Bumble founder Whitney Wolfe Herd knows: The smallest feature can make or break your product. The challenge is recognizing the impact of that feature – and making sure it’s actually positive. This is what Wolfe Herd tapped into when she founded a dating app that required a whole new way of communication. She has become a master of understanding what her users want, and then making the small changes to Bumble that help them achieve their goals. While small changes typically lead to incremental improvements, every so often the impact is exponential. With cameo appearances by Steve Spohn (AbleGamer), and Marissa Mayer (Google, Yahoo).
18/07/1939m 9s

Entrepreneurship as a Second Act w/Gwyneth Paltrow

Would-be entrepreneurs, this one's for you. It’s never too late to join the entrepreneurial party. We've all heard the stories of young geniuses, but plenty of influential entrepreneurs founded companies in their 30s, 40s, 50s. There’s value to being a late-stage founder -- like the fact that you’re bringing along all your life experience. That’s what Gwyneth Paltrow did when she launched Goop. Paltrow transitioned from Hollywood star to startup founder with her lifestyle brand, which now has over 8 million subscribers -- and she did it by leaning in to what she knew, embracing what she didn’t, and coming up with strategies to fill the gap. With cameo appearances by Sara Blakely (Spanx), Brian Chesky (Airbnb), Boyd Martin (Olympic horse rider), and Ruben Harris (Career Karma).
02/07/1941m 16s

10 New Rules for Big Career Changes (The Graduation Episode) w/ Jordan Harbinger

On Masters of Scale, we talk a lot about how businesses grow. But we also talk about how people grow: How key decisions (and happy accidents) can shape your future, and how your setbacks can actually set you up for success. On this special Graduation Episode, guest host Jordan Harbinger teams up with Reid Hoffman to share advice that will help you navigate choices in your career. Including clips from Instagram's Kevin Systrom, Yahoo's Marissa Mayer, Spotify's Daniel Ek, and more. 
21/06/191h 14m

How pirates become the navy w/Uber CEO Dara Khosrowshahi

Early-stage startups are a lot like pirate ships – they need a buccaneering spirit to survive. But every startup needs to shed its pirate nature at some point, and evolve into something more akin to a navy – no less heroic, but more disciplined. Dara Khosrowshahi, as Uber CEO, took on the most extreme pirate-to-navy transition in startup history. Though Uber blitzscaled to become the most valuable startup in the world, it was also notorious for its toxic culture – and Dara turned the company around. His method? Truth-telling and doing the right thing. Cameo appearances: Arianna Huffington (Thrive Global) and Ben Chestnut (Mailchimp).
05/06/1943m 56s

The case for bootstrapping w/Mailchimp’s Ben Chestnut

You can bootstrap your business to scale, but you'll have to make your own luck. Nobody knows this better than Mailchimp's Ben Chestnut. He used a DIY ethos to grow a $600M company without ever raising a dollar of outside funding. The Mailchimp story is the exception to Reid's rule (Generally: Raise more money than you think you need!). The episode explores a range of options for those who don't fit the VC-funding mold for any set of reasons. Cameo appearances: LeVar Burton (Star Trek, Reading Rainbow, LeVar Burton Reads), Don MacKinnon (Milq), Karen Cahn (iFundWomen).
21/05/1944m 56s

Open or closed? The answer is both—w/Joi Ito, MIT Media Lab Director

No organization that’s entirely closed – or entirely open – can scale as successfully as an organization that combines both. Yes, organizations that are open invite a bit of chaos – but that chaos breeds innovation. Knowing which aspects of your organization should be open and which should be closed will set you on a path to rapid scale. No one knows this better than Joi Ito. He has spent his career championing radically open systems, from Creative Commons to cyber currency. Now as Director of the famed MIT Media Lab, he's focused on facilitating open conversations so we can keep pace with the shifting challenges we face in our companies, institutions, and societies. Cameo appearance: Megan Smith (former U.S. Chief Technology Officer).
30/04/1935m 17s

When your invention becomes a weapon – from Should This Exist

When former Wired Editor Chris Anderson launched DIY drones — an open source community for makers — drones were still considered a military technology. His drones were used by filmmakers, farmers and conservationists. He believes they were also used by ISIS to drop bombs. What is Chris's responsibility? Did he foster innovation for a community of like-minded do-gooders or democratize a weapon for a terrorist group across the globe? Chris, who's now CEO of 3DR, joins host Caterina Fake, Quartz Editor in Chief Kevin Delaney and Comedian Baratunde Thurston, to explore the inventor's dilemma: What happens when you accidentally create a weapon?
11/04/1932m 53s

Take bigger risks w/Shellye Archambeau

If you try to avoid risk, you actually risk total failure. Or worse: mediocrity. Take it from Shellye Archambeau. She led the most stunning Silicon Valley turnaround you’ve never heard of. She took the role of CEO for a failing tech company, months from bankruptcy. Through a series of calculated risks, she led it through a complex merger, a head-spinning pivot, and grew it into MetricStream, which now boasts 1,200 employees and a valuation in the hundreds of millions. How? Clear goals and big risks — the same principles that have defined her career. With a cameo appearance by champion poker player Liv Boeree.
26/03/1938m 10s

Check your blindspot w/Sallie Krawcheck (Ellevest)

If your company's dominated by one type of person, you run the risk of tunnel vision. You might move fast — but you'll often drive straight into traps as you grow. Truly scalable companies need a diverse portfolio of viewpoints to see the opportunities others miss. Sallie Krawcheck knows this well.She rose through the ranks of Wall Street and saw firsthand the challenges a lack of diversity brings. After serving as CEO of Sanford Bernstein, Smith Barney, Citi's Wealth Management and Merrill Lynch Wealth Management, Sallie went on to found Ellevest, an investment platform aimed at women. Her straight talk — and hilarious asides — create the clear business case for diversity of all kinds. Cameo appearance: Steven Johnson (host of the podcast American Innovations; and author of best-selling books, including the recent "Farsighted: How We Make the Decisions That Matter the Most").
12/03/1944m 4s

Build a more human internet — w/ Caterina Fake (Host of “Should This Exist?")

How do you build a thriving online community? One human connection at a time. Caterina Fake is the host of our spinoff series "Should This Exist?” and she knows: Whatever you are when you're SMALL — gets amplified as you grow. So if you're building any kind of community (e-commerce, crowd-funding, social media), emphasize the human, and be careful what you cultivate. Caterina cofounded the pioneering photo site Flickr and helped build companies like Etsy, Kickstarter, Stack Overflow, and even Blue Bottle Coffee from their beginnings. Her wise words for every founder: You have has a responsibility to shape the community from day one -- because the tone you set is the tone you’re going to keep, even as you go viral.
05/03/1940m 26s

The Reid Hoffman Story (Part 2) — Make everyone a hero

We’re back with Part 2 of our special turn-the-tables episode with Reid Hoffman. In this episode, we follow Reid through PayPal, LinkedIn, the Microsoft acquisition, his angel investments, Greylock, and his hosting of Masters of Scale — all the while proving our theory that you can chart an epic journey to scale if you make everyone you enlist a hero — in their OWN story and not just yours. Guest Host: June Cohen (Former Exec Producer, TED; Exec Producer, Masters of Scale & Cofounder of WaitWhat, the company behind it). Cameo appearances: Arianna Huffington (Thrive Global) and Jeff Weiner (LinkedIn).
26/02/1955m 30s

Introducing: Should This Exist?

Introducing a brand new show from the team behind Masters of Scale: Should This Exist?Neuroscientist Daniel Chao created a headset that hacks your brain with electricity so you can learn as fast as a kid again. It’s called Halo, and it helps you learn motor skills faster. Athletes use it; musicians too. But we’re not far from a future when Halo could help anyone master anything. Where will that take us? Host Caterina Fake leads the journey, joined by Comedian Baratunde Thurston and Quartz Editor in Chief Kevin Delaney, who help Daniel future-cast, and see his invention through the future best for humanity.
21/02/1933m 36s

The Reid Hoffman Story (Part 1) — Make everyone a hero

In this special episode, we turn the tables on host Reid Hoffman. He’s the guest and we tell his story, while proving a theory that’s perfect for Reid: You can chart an epic journey to scale, if you make everyone a hero along the way. Guest Host is June Cohen, Executive Producer of Masters of Scale, CEO of WaitWhat, and former Executive Producer of TED. Cameo Apperance: Matthew Mercer, host of the web series Critical Role.
22/01/1943m 17s

Let your customers be your scouts – w/Eventbrite's Julia Hartz

That constant roar of customer feedback? Be thankful for it. It holds all the secrets to your success, if you learn how to read the signs. Listen to what users say, sure. But also watch what they do and interpret what they need. Eventbrite's Julia Hartz embodies this principle. She believes passionately in learning from her customers, and has made rapid response to user feedback the driving force behind Eventbrite’s strategy — as it grew from a simple ticketing app to a full-service platform for event creators, offering everything from ticket sales to custom-made RFID readers.
08/01/1934m 56s

To scale, you must master the skill of storytelling w/Charity: Water’s Scott Harrison

You need a great story to build a great company. And great stories are unwaveringly TRUE. No one embodies this principle more fully than Scott Harrison, founder of Charity: Water. A master storyteller, Scott built his nonprofit on 3 radical principles: (1) 100% of donations would go to water projects (not overhead) (2) Progress reports would be utterly transparent, sharing victories, defeats and even GPS coordinates of water wells (3) The brand’s storytelling would lead with hope instead of guilt, inspiring joyful participation without sacrificing honesty.
18/12/1847m 40s

Your Plan B Needs a Plan B — w/Nancy Lublin of Do Something and Crisis Text Line

[A classic episode returns.] To succeed as an entrepreneur, you need grit. But grit is more than persistence. You’re not just charging up the same hill over and over. You're generating an endless supply of Plans B. And Nancy Lublin always has a Plan B, and C, and D. It’s this kind of grit that fueled her success scaling three not-for-profits: Dress for Success, DoSomething.org and Crisis Text Line. With practical wisdom and wicked humor, she shares the innovative approach to technology, financing, volunteers and staff development that helped her organizations scale.
04/12/1833m 14s

The Millennial Episode — with Brit + Co’s Brit Morin

You can marshal the power of millennials to grow your company, but you have to redefine your concept of loyalty. To keep millennials as users (and employees), you’ll need to keep evolving — and help them evolve. No one understands this better than Brit + Co Founder Brit Morin. As a maker and media creator, Brit is constantly co-evolving with her (mostly millennial) audience—and team. It’s a secret to scale with the generation adapted to a world of constant change. | With a cameo appearance by relationship therapist Esther Perel (Bestselling author and Host of the podcast “Where Should We Begin”). Esther has lately turned her eye toward work relationships; her perspective on the millennial generation — and the broad social trends that have shaped their collective character — may give you an “Aha!” moment.
19/11/1837m 29s

The elusive formula for great hiring w/Workday's Aneel Bhusri

Your first hires = cultural cofounders. And it’s worth your time to get every one right. Workday CEO Aneel Bhusri personally interviewed his first FIVE HUNDRED employees at Workday. He knows how to map back from the culture he wants, to employee attributes to interview questions. Today, with 8000+ employees and $2b in annual revenue, Workday is consistently rated one of the best places to work. With cameo appearances by Danny Meyer (Founder, Shake Shack), Arianna Huffington (founder, Thrive Global), Michael Bush (CEO, Great Place to Work) and Joyce Nethry (founder of Jeptha Creed Distillery).
05/11/1840m 48s

Shake Shack's Danny Meyer — When to ignore conventional wisdom

To revolutionize an industry, you have to cast off received wisdom. Shake Shack’s Danny Meyer knows this well. When he opened his first high-end restaurant, New York’s Union Square Cafe, received wisdom told him food was the star attraction. But Danny knew to focus on how customers FEEL. And it’s this feeling – Danny calls it “enlightened hospitality” — that he’s scaled. From his first innovative restaurants, Union Square Café and Gramercy Tavern, to the dramatic scale story of Shake Shack, Danny cast off received wisdom and wrote his own rules: The staff comes first; investors comes last; the customer isn’t always right; and “service” is not the same as “hospitality.” His simple ideas have radical implications for any industry. With a cameo appearance from Rick Barry (Former NBA player.)
22/10/1838m 19s

Arianna Huffington—What great founders do at night

To survive your entrepreneurial journey, you have to learn to recharge. In fact, knowing when to turn the lights OUT may be the only way to keep the lights on. You need a sustainable strategy that maximizes your team's efficiency, while avoiding burnout. And for that — you have to know when and HOW to refuel. Few know this better than Arianna Huffington, who dramatically scaled the Huffington Post — and then experienced profound physical burnout. Her new venture,Thrive Global, scales the idea of balance across an organization. With cameo appearances from Chris Yeh (co-author, Blitzscaling) and Dr. Matt Walker (Author, Why We Sleep).
03/10/1839m 19s

Spotify's Daniel Ek — How to build trust FAST

Normally, trust = consistency + time. But when you're scaling fast — you have to find shortcuts, with your partners and your users. Spotify CEO Daniel Ek knows a thing or two about this. When he founded Spotify, he did what no disruptor had ever done before: He worked WITH the industry he was trying to reinvent. How did Ek build a relationship with a music industry wary of piracy? He found shortcuts to trust. And not just with the music industry, but users too: 140M of them. With cameo appearances from Gustav Söderström (Spotify's Chief Research & Development Officer) and Miles Daisher (Red Bull Air Force),
19/09/1837m 50s

Instagram's Kevin Systrom — Keep it simple while scaling big

You can scale big with a simple idea (and a tiny team!) — but only if you catch the prevailing winds. That's what Kevin Systrom did when he co-founded Instagram: The simple photo app tapped the right trends, built on larger social networks, and dodged the complexities that would have slowed them down. The result? 30M users in 18 months. And a $1B sale of a 13-person company. With a cameo by Rohan Gunatillake (Buddhify).
06/09/1835m 27s

Marissa Mayer — How to make the star employees you need

Can't find the star employees you need? Then make them. That's what Marissa Mayer did when she founded the Associate Product Manager program at Google — one of the company's crown jewels. She mentored a team of young, hungry, talented employees in the ways of Google, and they helped drive its success. She followed that same mindset when she became Yahoo CEO, a role she reflects on in the show. With a cameo by Karen Kirkland (Nickelodeon). 
08/08/1841m 13s

How to kill your bad ideas w/ Zynga's Mark Pincus

To succeed, you have to be relentless about pursuing a big opportunity — and ruthless about killing your own bad ideas along the way. Zynga founder Mark Pincus up-ended the gaming industry with social games like Farmville and Words with Friends. And he did it by gathering data; killing ideas that didn't move the needle, and going all-in on the ones that did. With cameos by Andrea Jones-Rooy, analyst at FiveThirtyEight, and comedian Matt Ruby, founder of Vooza.
25/07/1832m 58s

Keep Humans In the Equation w/ TaskRabbit's Stacy Brown-Philpot

You may think that to scale you need to cut humans out of the equation. The opposite is true. You can harness the power of the "human cloud" to solve almost any problem — as long as you keep the word “human” in the equation. That's what TaskRabbit CEO Stacy Brown-Philpot champions for this community of people who work with each other, teach each other, and continually learn from each other. With cameos by DeLashea Strawder (Mosaic Youth Theater in Detroit) and Whitney Johnson (Author, "Build An A Team").
11/07/1835m 46s

Introducing Season 3

Masters of Scale returns on Wed July 11th with Season 3, featuring the entrepreneurs who wrote the rule book of Silicon Valley - as well as the ones who challenge those rules. We'll hear hard-won insights from the founders of Spotify, Instagram, TaskRabbit, Shake Shack, Glossier and Zynga. Plus Tory Burch, Gwyneth Paltrow, Arianna Huffington, Marissa Mayer, and Dara Khosrowshahi, the new CEO of Uber. You can learn more at MastersofScale.com.
09/07/182m 24s

How to find your big idea w/ Spanx's Sara Blakely

To find your big idea? Look for it. And look for it. And be ready to act. Spanx founder Sara Blakely was actively seeking a business idea when she thought of Spanx. Then she moved fast, found help in the right places, and went all-in. The result: A billion-dollar company & women's wardrobes transformed.. With cameos by National Geographic explorer Andrés Ruzo, former Director of the US Patent & Trademark Office Michelle Lee, and Endeavor CEO Linda Rottenberg.
21/03/1841m 0s

How To Do Good And Do Good Business with Starbucks' Howard Schultz

You can make your social impact and your bottom line work hand-in-hand. But you'll have to be as creative and innovative about your company's values as you are about the business itself. Howard Schultz, chairman and former CEO of Starbucks, not only changed how America wakes up, but set new standards for employee benefits. From offering free college tuition to American employees, to providing health care for employees' parents in China, Howard has always been one step ahead of the social impact curve.
07/03/1842m 31s

BONUS: The 10 Commandments of Startup Success with Guest Host Tim Ferriss

Guest host Tim Ferriss shares advice you'll want to etch into stone: The 10 Commandments of Startup Success. We teamed up with Tim's eponymous podcast, the Tim Ferriss Show, to bring you this special remix. You'll hear actionable lessons from every episode of Masters of Scale Season One, including previously unaired insights from Airbnb's Brian Chesky, Facebook's Mark Zuckerberg, Endeavor's Linda Rottenberg, and more.
28/02/181h 30m

Never Underestimate Your First Idea w/ Twitter/Medium's Ev Williams

Never put a limit on your first idea. It could span your entire career. Ev Williams, co-founder of Twitter and Medium (and Blogger, before that), shares what he learned in every iteration of his grand vision to connect the world’s brains. A reminder that passion and perseverance can be paths to scale. Cameos: "grit" expert Angela Duckworth, Facebook COO Sheryl Sandberg
21/02/1843m 29s

How to Price Your Product to Scale w/ ClassPass' Payal Kadakia

The price that bleeds your business could also save it. When you invent something innovative, you can’t know how to price it on day one. First, get people in the door — get a LOT of people in the door — even if you have to price your product fatally low at first. In this episode, ClassPass Founder and Chair Payal Kadakia shares their winding path to pricing and how it revealed what was invaluable about their service.
14/02/1841m 40s

How To Build Your Company To Last w/ Fiat's John Elkann

Forget being a unicorn. Learn to be a “Phoenix.” Your company can last 100+ years — but you'll need the resilience to rise and fall, and rise again. Fiat’s Chairman John Elkann shares the principles that allow the "horseless carriage" company founded by his great-grandfather survive the ups and downs of a century of business (including competitor attacks, leader shakeups, financial crises and more). One key: Resilience. Another: Deciding which company traditions to keep, and which to leave in the past. Featuring cameos from Radio Flyer's Robert Pasin, Cue Ball Ventures' Tony Tjan and ABC Home & Kitchen's Paulette Cole.
07/02/1845m 28s

Why Customer Love is All You Need w/ Y Combinator's Sam Altman

Better to have 100 users love you than 1 million that kinda like you. The true seed of scale is love, and you can't buy it, hack it, or game it. Ask Sam Altman, the president of Y Combinator, Silicon Valley's legendary startup accelerator. He knows that a product that's deeply loved — even by a tiny base of users — is one that can scale. We also hear an epic story of customer love from Chef Dominique Ansel, famed inventor of the Cronut. Plus cameos from Sara Blakely of Spanx and Aubrie Pagano of fashion line Bow & Drape.
31/01/1840m 5s

Model Behavior w/ entrepreneur/investor Caterina Fake (Etsy, Kickstarter, Flickr)

Whatever you are when you're small gets amplified when you grow. So if you're staring any kind of online community (social media, e-commerce, crowd-funding...), be careful what you cultivate. Caterina Fake has founded or invested in companies with interesting and influential communities -- Flickr, Etsy, Kickstarter, Stack Overflow, even Blue Bottle Coffee. Her wise words for every founder: You have a responsibility to shape the community from day one -- because the tone you set is the tone you’re going to keep, even as you go viral.
24/01/1840m 33s

Learn to Unlearn (Part 2) w/ IAC's Barry Diller

To move from one success to another, you have to learn to unlearn. Take everything that helped you win the first time, then discard it and learn a new way. That's how Barry Diller, titan of "old" media (ABC, Paramount, Fox), mastered the new dot-com world—with everything from Expedia to Match.com. Part 2 of "Be an Infinite Learner." With Uber's Dara Khosrowshahi and serial entrepreneur Margaret Heffernan.
13/12/1729m 29s

Infinite Learner (Part I) w/ IAC's Barry Diller

Tinder. Top Gun. Roots. The Simpsons. What do they have in common? Media icon Barry Diller. Barry is what we call an "infinite learner." He’s only interested in things he's never done before. And if they’ve never been done by ANYONE? Better yet. He succeeds by embracing that he is, in fact, a master of nothing. Entrepreneurs, take note: You just might be an infinite learner yourself, and Barry shares a lesson or two you can use. 
06/12/1742m 58s

Learn From Every 'No' w/ Bevel Razor's Tristan Walker

“If you’re laughed out of the room, it might actually be a good sign.” Entrepreneurs inevitably face a lot of rejection — as does anyone championing a big new idea. But the different ways that investors say “no” could reveal valuable clues about your idea’s potential. Sometimes, it's proof you’re in a space that’s ripe for the taking. Featuring Bevel Razor/Walker & Company's Tristan Walker, The Muse's Kathryn Minshew & Hint Water's Kara Goldin.
29/11/1729m 17s

The Big Pivot with Slack's Stewart Butterfield

In your company’s darkest moment, remember: You CAN pivot from failure to success. But only if you slash and burn everything that isn’t working. Slack’s co-founder and CEO, Stewart Butterfield, has twice navigated this kind of Big Pivot. He launched two different game companies, which turned into game-changing communications platforms (Flickr and Slack).
15/11/1737m 54s

Look sideways with Google / VMware’s Diane Greene

Business plan not entirely clear? Not sure how you’ll make enough money or find your users? That's OK. Really. The most scalable ideas often come at you sideways. You'll find yourself crabwalking from a small market to a bigger one to one of unimaginable scale. We talk to the master of the entrepreneurial crabwalk, Diane Greene, who brought us into the age of cloud computing. As the founding CEO of VMWare and now the head of Google’s cloud division, she shares how she scampered sideways into a market of boundless potential.
10/11/1735m 4s

Escape the Competition w/ PayPal's Peter Thiel

If you want to grow your business, your goal isn’t to beat the competition — it’s to escape the competition altogether. No one knows this better than Paypal founder Peter Thiel. “Competition is for losers,” he’s been known to say. Thiel is a former colleague, frequent co-investor and long-time intellectual sparring partner with host Reid Hoffman. Their combined thinking on the competitive landscape is unmissable.
08/11/1741m 39s

BONUS: Seven Lesser Known Laws of Leadership

The Masters of Scale team brings you a special blend of leadership tips from season one guests — including clips we haven’t aired yet. In this bonus episode, we’ll share our favorite insights from Facebook’s Mark Zuckerberg, Y Combinator’s Sam Altman, Zynga’s Mark Pincus and more.
26/08/179m 42s

Let Fires Burn w/ Gixo's Selina Tobaccowala

If you try to put out every fire, you’ll only burn yourself out. The best entrepreneurs? They let fires burn. Knowing which problems not to solve is just as critical as knowing which problems must be solved. You won’t have time to sit down and assess every blaze burning around you. And good luck ranking your startup’s problems from most to least severe. The reality is problems flare up unexpectedly and on a daily basis — yesterday’s whisp of smoke might be today’s five-alarm fire. So you have to conserve energy for the biggest blazes, and learn how to sleep easy while other fires smolder around you. That means you can ignore emails, tolerate buggy code, risk server outages and even ignore customers until their complaints hit fever pitch.
19/07/1734m 8s

The Next Silicon Valley Is...? W/ Endeavor's Linda Rottenberg

What’s the secret to Silicon Valley? And can any other region nurture such a thriving startup scene? Linda Rottenberg, CEO of Endeavor, makes the case that a startup culture can be nurtured almost anywhere, so long as you have the raw ingredients — namely, a few initial entrepreneurs with access to capital and a willingness to pay it forward. Bear in mind that Silicon Valley is so much more than an archipelago of thriving tech companies. It’s actually an ecosystem — one that’s deeply  interconnected and self-reinforcing. Silicon Valley companies constantly swap talent — investors, entrepreneurs, hackers and managers  — as they grow from seedlings to huge proportions.  And any up-and-comer would have to do the same. Today,  no region can match Silicon Valley’s collective wisdom for scaling a business. But — from Buenos Aires to Boston, Tel Aviv to Shenzen — there are fledgling startup scenes that could ultimately give Silicon Valley a run for its money.
12/07/1741m 47s

Bonus Episode: The Ten Commandments of Startup Success

Guest host Tim Ferriss shares advice you’ll will want to etch into stone: the Ten Commandments of Startup Success. We teamed up with Tim’s eponymous podcast, the Tim Ferriss Show, to bring you this special remix of actionable lessons from every episode of Masters of Scale, Season One, including previously unaired insights from Airbnb’s Brian Chesky, Facebook’s Mark Zuckerberg and Endeavor’s Linda Rottenberg. Tim is an accomplished speaker who’s given multiple TED Talks and author of The 4 Hour Work Week. He’s masterful at extracting tips, tricks and lifehacks for busy entrepreneurs.
05/07/171h 30m

BONUS: Uncut interview w/ Netflix's Reed Hastings

Host Reid Hoffman visits Netflix's headquarters for an extended interview with the company's founding CEO, Reed Hastings. They discuss the distinctive culture that enabled Netflix to leap from DVD's to online streaming to becoming a content-production studio that blends the wisdom of Hollywood and Silicon Valley.
29/06/1751m 56s

Netflix's Reed Hastings in Culture Shock

I believe strong company cultures only emerge when every employee feels they own the culture — and this begins even before the first job interview. CEO Reed Hastings has built an adaptive, high-performing culture at NetFlix by being unabashedly upfront about who they are and who they aren’t. The company’s famous “culture deck” offers a 100-slide description of how NetFlix sees itself — not a “family” but a high performing sports team. It won’t appeal to everyone — and that’s the point. If you can define your culture tightly, while also resonating deeply with a diverse group of employees, you have a winning formula.
28/06/1736m 29s

BONUS: Uncut Interview w/Nancy Lublin

In this extended interview, Nancy Lublin, founder and former CEO of Crisis Text Line, shares insights from her restless career as a serial entrepreneur, recruiting armies of volunteers to the causes she’s passionate about.
15/06/171h 0m

Grit Happens w/Nancy Lublin

To succeed, entrepreneurs need a good idea, timing, money, luck. But more than anything, they need grit. Don’t confuse grit with sheer persistence; it’s not about charging up the same hill, again and again. The sort of grit you need to scale a business is less reliant on brute force. It’s actually one part determination and one part ingenuity — the ability to generate an endless supply of Plans B. And Nancy Lublin has a boundless supply of grit, which fueled her success scaling three successful not-for-profits: Dress for Success, DoSomething.org and Crisis Text Line. With practical wisdom and wicked humor, she shares the innovative approach to technology, financing, volunteers and staff development that have given her organizations such scale. If you think the for-profit world has a monopoly on scale thinking, think again.
14/06/1733m 22s

Google/Alphabet's Eric Schmidt in Innovation = Managed Chaos

Google has succeeded by innovating again and again. Not just search, but Gmail and Google Docs and even self-driving cars. Their secret? They don’t tell their employees how to innovate; they manage the chaos. Eric Schmidt—CEO of Google since 2001 and now Chairman of parent company Alphabet—shares the controversial management techniques he created to cultivate an environment of free-flowing ideas plus disciplined decision making that lead to breakthrough ideas. He reveals the hidden secret in Google’s famous “20% time” policy, their approach to hiring smart creatives, and the parallels between leading Google and piloting small airplanes. Plus, his “roommate” at Google, and the decision he made to support a crazy idea that he was certain would bankrupt the company.
07/06/1730m 3s

BONUS: Uncut Interview w/ Facebook's Sheryl Sandberg

Host Reid Hoffman met Sheryl in a conference room at One Facebook Way to discuss a vexing subject: How does she lead an organization that doubles or triples in size each year? She also reveals previously unaired insights from her new book, Option B, and how her first book, Lean In, morphed into a grassroots movement.
01/06/1746m 45s

Facebook's Sheryl Sandberg in Lead, Lead Again

In just 6 years, Facebook grew to 2 billion users and 14,000 employees. How? Well first, they hired COO Sheryl Sandberg. And she knew that to lead a fast-changing organization, you have to be as skilled at breaking plans as you are at making them. Great scale leaders know how to pivot. Every day, there are new competitors, new threats, new opportunities. There’s no simple, straightforward set of marching orders. It’s more like a dogfight. You and your team will be flying upside down and at an angle sometimes. Sandberg shares her practical, tactical on-the-ground lessons she learned at both Google and Facebook — everything from hiring people for roles that never existed before, celebrating birthdays for an enormous team, and navigating make-or-break crises as a management team. She also reveals the slow, professional courtship of Mark Zuckerberg.
31/05/1733m 39s

BONUS: Uncut interview w/ Facebook’s Mark Zuckerberg

This is the extended, uncut version of Reid Hoffman's rare, hour-long interview with Facebook co-founder and CEO Mark Zuckerberg from Ep. 4 “Imperfect is Perfect". Our recommendation: Listen to the episode first. Then enjoy the full interview, with its previously unheard material — including our Masters of Scale “Lightning Round.”
25/05/171h 4m

Facebook's Mark Zuckerberg in Imperfect is Perfect

If you’re Steve Jobs, you can wait for your product to be perfect. But there are almost no Steve Jobs’ in the world. For the rest of us, If you’re not embarrassed by your first product release, you’ve released it too late. Imperfect is perfect. Why? Because your assumptions about what people want are never exactly right. Most entrepreneurs create great products through a tight feedback loop with real customers using a real product. So don’t fear imperfections; they won’t make or break your company. What will make or break you is speed. And no one knows this better than Facebook’s Mark Zuckerberg. He shares the origin story of his famous mantra, “move fast and break things” and how this ethos applied as Facebook evolved from student project to tech giant.
24/05/1729m 15s

Beauty of A Bad Idea w/ Walker & Company's Tristan Walker

The best business ideas often seem laughable at first glance. So if you’re hearing a chorus of “No’s” it may actually be a good sign… Google, Facebook, LInkedIn, Airbnb — they all sounded crazy before they scaled spectacularly. So don’t be discouraged by rejection. Instead, learn to hear the nuance between the different kinds of “no.” That’s what Tristan Walker did. After stints at two successful startups, he launched out on his own with Walker & Company, makers of the Bevel razor — and learned to navigate the entrepreneurial minefield of investors who may or may not share your vision.
17/05/1729m 18s

The Money Episode w/ Minted's Mariam Naficy

Think you've raised enough money for your startup? Think again. You have to run through a minefield of unexpected expenses as an entrepreneur. And you never know where the big opportunity will come from. So always, always raise more money than you think you need. Mariam Naficy shares her white-knuckle experiences founding startups that survived two financial crashes — online cosmetic company Eve.com in the 90s, and founder and designer boutique Minted.com today.
10/05/1728m 48s

BONUS: Uncut Interview w/ Airbnb's Brian Chesky

Host Reid Hoffman interviews Brian Chesky, the co-founder and CEO of Airbnb. In this extended interview, Chesky explains how a willingness to work with his hands laid the foundation for Airbnb’s growth. He also shares previously unaired stories about pitches that went terribly awry and a guest appearance on a reality television series.
04/05/171h 20m

Airbnb's Brian Chesky in Handcrafted

If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve your customers one-by-one. And don't stop until you know exactly what they want. That's what Brian Chesky did. As CEO of Airbnb, Brian’s early work was more akin to a traveling salesman. He takes us back to his lean years – when he went door-to-door, meeting Airbnb hosts in person – and shares the imaginative route to crafting what he calls an "11-star experience.”Mentioned in this episode:Paul Graham: "In order to scale, you have to do things that don't scale."
03/05/1729m 48s

Coming Soon: Masters of Scale

Coming May 3rd, Reid Hoffman, legendary Silicon Valley entrepreneur and investor, explains how famous founders take their companies from zero to a gazillion. In this trailer for Season One, a taste of this straight-from-Silicon Valley podcast.
18/04/172m 8s
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