58 Assistant Operations Manager Debbie Real and Control Room Operators Angela Gotts and Aisha Jabin

Control Room Operator, Aisha Jabin, describes how she tried to comfort a resident trapped on the top floor over the course of a 40 minute phone call.

Deborah Lamprell died in Flat 201 on the 23rd floor with six other people.

Producers Kate Lamble and Elisabeth Mahy Researcher Oliver Jones

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