State of VA: Putting Veterans First

Special midweek episode for you with the State of VA.

As part of a two day  MyVA Advisory Committee meeting, VA Secretary Bob McDonald and Deputy Secretary Sloan Gibson spoke about the significant progress made in the five strategies of the MyVA transformation in 2016. This includes improving the Veteran experience, improving the employee experience, improving internal support services, continuous improvement and enhancing strategic partnerships.

A few highlights of the MyVA progress made in 2016:

17 million Veterans recieved appointments in their communities in FY15Average wait times in September 2016 were less than five days for primary care, less than six days for specialty care and less than three days for mental health care60 percent of Veterans surveyed in June trust VAIt takes just 24 minutes to enroll in VA health care over the phone100 percent increase in the capacity for the Veterans Crisis Line facility83 percent reduction in pending claims (those greater than 125 days) since the height in March 201347 percent decrease in Veteran homelessness since 2010$226 million in cost avoidance by transforming how we order medical and surgical equipment116 days: the average time to complete a claimVA has the 5th OIT ranking out of 24 agencies in the Office of Management and Budget Benchmarks for customer satisfaction106 community Veterans Engagement Boards to meet Veterans’ needs locallyVA now per-determines a Veteran’s eligibility for burial benefits at our 135 national cemeteries

McDonald and Gibson recognized the progress that has been made over the past two years, but emphasized that there is still more work to be done and that the VA must continue to serve Veterans by putting their needs first.