420. Insights: How the COVID-19 pandemic will accelerate digital financial services

In an all 11s special, David Brear, Simon Taylor and Sarah Kocianski sit down with Benjamin Ensor, Director of Research at 11:FS, to talk about COVID-19 and the short, medium and long term implications the pandemic will have on financial services. Business as usual is over. Our recently released report has revealed how the COVID 19 pandemic has created an immediate operational crisis in financial services firms that have so far ignored the digital imperative. The world’s economies have gone into reverse, we're on the precipice of a global economic recession and being truly digital is no longer just a 'nice to have'. So what does this all mean for the financial services industry? Will this be a time for reinvention and will established firms be able to keep up? Tune in to hear our panel's insights, predictions and how they see the impact of the pandemic playing out over time. This podcast is brought to you by Mitek. Smart, automated and fast. Mitek helps you reduce fraud, create trust, and offer your customers the experience they value. Hundreds of AI-based analytics and face comparison algorithms work together to verify a user is truly the owner of their ID document in order to enable secure customer acquisition, fast money movement and prevent account takeover fraud. Document verification and facial biometrics work hand-in-hand to verify identities of users to provide them with a secure and convenient onboarding process. This podcast is also brought to you by Equinix. Equinix is the world's largest data center & colocation provider, enabling fastest application performance, lowest latency and a digital ecosystem for financial services. Its platform of 200+ data centres worldwide protects, connects and empowers the mission-critical infrastructure for over 10,000 businesses. The COVID-19 pandemic has created an immediate financial and operational crisis, permanently reshaping the financial services industry. This change must be swift and unavoidable - check out our research report to find out more. Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com! Special Guest: Benjamin Ensor. Sponsored By: Learn more about your ad choices. Visit megaphone.fm/adchoices