The Diary Of A CEO with Steven Bartlett

Moment 5 - Ben Francis On How To Respond When Things Go Wrong

In these ‘Moment’ episodes of my podcast, I’ll be selecting my favourite moments from previous episodes of The Diary Of A CEO. In this episode I look back on a conversation I had back in 2017 with the Founder of Gymshark, Ben Francis. Together we look into how Ben’s resilience and composure under pressure has helped make Gymshark one of the biggest sportswear brands in the UK, and the insane story of when Ben wrote 1000s of handwritten letters to customers in order to uphold customer satisfaction. Ben: https://www.instagram.com/benfrancis/ https://twitter.com/benfrancis1992 
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A few years ago I was a broke, university dropout, at 18 I built an industry leading social media marketing company, and at 27 I resigned as CEO. At 28 I co-founded Flight Story – a marketing and communications company, and thirdweb - a software platform, making it easy to build web3 applications. I then launched private equity fund, Flight Fund, to accelerate the next generation of European unicorns. During this time I decided to launch 'The Diary Of A CEO' podcast with the simple mission of providing an unfiltered journey into the remarkable stories and untold dimensions of the world’s most influential people, experts and thinkers. Thank you for listening.
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