NBC is Tuned In To Shoppable TV

One of the stats NBCUniversal likes to promote is that in any four weeks, NBCU content reaches 95% of homes in the U.S. It’s also the reason that in recent years, NBCU has started to focus more on creating shoppable content across all platforms to really take advantage of the audience it has at its disposal.

On this episode of Up Next in Commerce, I talked to Evan Moore, the Vice President of Commerce Partnerships at NBCUniversal, who explained all the ways that NBCU is connecting viewers with shopping experiences. And he told us how brands work with the company to target and attribute conversions on content of any kind. Whether consumers are reading a blog or streaming their favorite Bravo reality show, Evan says they are able to capture that already-engaged audience and bring a seamless interactive shopping experience straight to them. He also touches on what he sees as the future of shopping on connected devices, and how it isn’t just shopping, but is the future of entertainment. Plus, are you a brand thinking “how can I get on tv? I want to be part of this shoppable experience! Well tune in to hear how you can play in this world, no matter your company size. 

Main Takeaways:

The Year of the QR Code: Real-world experience with QR codes have exploded mostly thanks to the pandemic and the need for touchless experiences. As more people have experienced QR codes in different places, it has made them primed to be ready to do the same thing with their media, such as with shoppable TV.Bring The Party Too Them: When you have an audience already at your fingertips, it doesn’t make sense to try to direct them somewhere else to make a purchase. Bring the shopping experience straight to them where they are already engaging with your content, whether that’s on a social post, a blog, a TV stream, or on their mobile phone while they’re streaming.Are You Not Entertained?: Consumers don’t mind being sold to as long as they are entertained along the way. When brands and media companies come together to create shoppable content, the goal should be to create stories that are authentic and entertaining, not to just put products in front of consumers and tell them to buy now.

For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.

---

Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we’re ready for what’s next in commerce. Learn more at salesforce.com/commerce