Understanding Our Care

Until It's Fixed

By Optum

Understanding Our Care

Tuesday, 28 September


Introduction | Callie Chamberlain kicks off the episode with some background on health literacy – the ability of patients to access, understand and use medical information to make health care decisions.1:57 Interview: Lambert van der Walde | Lambert van der Walde, who lead the publication of the UnitedHealth Group health literacy research brief, discusses the difference between individual and organizational health literacy, and how organizations and providers can communicate more effectively. 17:40 Interview: Dr. Dean Schillinger | Dr. Dean Schillinger covers the idea of health literacy at a population, rather than individual or organizational, level. The discussion then moves to his advocacy work in programs like Youth Speaks and The Bigger Picture. 40:44 Conclusion| Callie summarizes key learnings and concludes the episode.



Just Plain Clear glossaryUnitedHealth Group health literacy research briefUCSF Center for Vulnerable PopulationsCDC health literacy website



Lambert van der Walde, SVP & Executive Director, Center for Health Care Research at UnitedHealth Group

Dr. Dean Schillinger, Director, UCSF Health Communications Research Program, Center for Vulnerable Populations, San Francisco General Hospital 


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