TUI, customer service and pandemic preparedness
By Sky News
08/12/21ยท47m 54s
On today's business podcast, Ian King covers how TUI, Europe's biggest tour operator, says that it expects bookings for next summer to return to pre-pandemic levels.
He also explores how hostility against customer-facing staff is apparently getting worse as Christmas approaches.
Ian also questions how governments and health authorities can prepare for future pandemics.