UXRadio

The Design Maturity Model with JJ Kercher

UX-radio is a podcast about Information Architecture, User Experience and Design. Hosts Lara Fedoroff and Chris Chandler share inspiring conversations with industry experts. 
JJ Kercher has 20 years of experience as a designer and product strategist. She is currently the Head of Customer Experience for Real Estate at AppFolio, where she leads a team of designers and researchers passionate about creating excellent customer interactions. AppFolio’s Customer Experience team strives for consistency and continuity across devices within the product, and at every touchpoint across the entire customer journey from sales to product on-boarding to support and loyalty. This episode is based on her talk at Enterprise UX about the Design Maturity model.

UX-radio, Inc. is designed to inspire, educate, share resources and to expand the conversation about Information Architecture (IA) User Experience (UX) and Design. This show was founded by Lara Fedoroff who leads the Product Strategy  team at Philosophie, has designed for respectable brands, is a speaker and occasional adjunct instructor. Our Co-Host is the illustrious, Chris Chandler. Chris is a Partner and Global Product Strategist at Philosophie, an instructor, speaker and is the Co-founder of LAUX. We hope you love the content and are eager to hear from you!