Uber, and how to fix things when trust is broken | Fixable

Trust issues at work? This week, we’re sharing an episode from Fixable, another podcast from the TED Audio Collective, that dives deep into trust and how we can cultivate it at work. In this episode, Frances Frei recounts when she was brought in to help Uber with their massive trust breakdown. Using Uber as a case study, she and co-host Anne Morriss explain the three pillars of trust – authenticity, empathy, and logic – and solutions to strengthen each leg when they’re on shaky ground.

For more actionable workplace advice from Anne and Frances, find Fixable wherever you’re listening to this.