792. Insights: Putting services back into financial services

On this episode of Fintech Insider Inisghts, 11:FS CEO David M. Brear is joined by our very own CTO Ewan Silver for a fireside chat to unpick what we mean when we say the services have fallen out of financial services. At 11:FS we believe there’s a real service gap in the industry, where companies have fixated over products or customer numbers or data, rather than the customer themselves and how best to serve them. It’s also something we often talk to our clients about so today we thought we’d open up that conversation to you, our listeners too. Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services. Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including guests from Visa, Nubank, M-Pesa, Techcrunch, Starling, and JP Morgan Chase to discuss the latest news, developments, and trends within the industry. Our weekly news show drops every Monday and tackles the biggest news stories, from acquisitions and launches, to regulatory changes and innovation. Then, every Friday our Insights show dives deeper into the hottest topics shaping the industry like web3 and BNPL. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: @fintechinsiders where you can ask the hosts questions, or email podcasts@11fs.com! Special Guest: Ewan Silver. Learn more about your ad choices. Visit megaphone.fm/adchoices