818. Insights: How to build trust in financial services

Our expert host, Ross Gallagher, are joined by some great guests to talk about how to build and keep trust in financial services. The 2008 financial crisis was a pretty pivotal time, to say the least. Suddenly, big banks could fail and our money just didn’t feel as safe as it once did. Trust in the whole system suffered a hit which many thought was irreparable. However, the industry has since gone through a transformative period - improved regulation, more effective governance, and a huge exercise rebuilding that trust with the customer. In a world that now looks so very different from 2008, we want to tackle the tricky matter of trust head on. How do financial services build trust? How do they keep it? And what makes one FS provider more trustworthy than another? This week's guests include: Jordan Sinclair, President at Robinhood UK Monica Hovsepian, Head of Financial Services Industry at OpenText Aidan Rushby, CEO at Carmoola --------------------------------------- Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services.  Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including guests from Visa, Nubank, M-Pesa, Techcrunch, Starling, and JP Morgan Chase to discuss the latest news, developments, and trends within the industry. Our weekly news show drops every Monday and tackles the biggest news stories, from acquisitions and launches, to regulatory changes and innovation. Then, every Friday our Insights show dives deeper into the hottest topics shaping the industry like web3 and BNPL. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you. If you enjoyed this episode, don't forget to **subscribe** and **please leave a review** Follow us on **Twitter**: @fintechinsiders where you can ask the hosts questions, or **email** podcasts@11fs.com! Learn more about your ad choices. Visit megaphone.fm/adchoices