517. Insights: How can digital financial service brands build trust?

Our expert host Sarah Kocianski is joined by some great guests to talk about building and maintaining trust in digital financial services. Right now, trust in the FS industry is rising and trust in the tech industry is decreasing — how can we balance the two and create financial products and services that customers trust? We have published a research report with Mitek on this exact topic and we leant on the framework of that report for today’s discussion to look at 4 areas of focus today: capability, competence, care and purpose when it comes to building trust. This week's guests include: Stephen Ritter - Mitek CTO Andy Moore - Design Director, ANNA Money Becky Danks - Product Manager at Yapily To find out more, download the report with Mitek here: http://bit.ly/digitaltrustreport2021 This episode is sponsored by Banking Circle A fully licensed bank focused on payments, Banking Circle gives Financial Institutions and large corporates direct access to clearing in multiple countries, enabling them to deliver global payments faster and more cost-effectively for their customers. Bypass legacy systems, enable global banking services for your customers and grow your business. Find out more at bankingcircle.com Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive into subject matters such as APIs, AI or digital banking. If you enjoyed this episode, don't forget to subscribe and please leave a review Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com! Special Guests: Andy Moore, Becky Danks, and Stephen Ritter. Learn more about your ad choices. Visit megaphone.fm/adchoices