How We Track and Measure Client Experience

How We Track and Measure Client Experience

By Nick James

Nick talks about how he was around entrepreneurs from a very early age and why it’s important to continue to be part of masterminds wherever you are on your journey

He shares why it’s vital to be around people who inspire you and the importance of starting out in a niche and de-niching when you want to scale and grow

He also discusses why live events are what he really loves and how it’s about creating an environment where people can connect and build relationships that really matter.



It normalised for me the idea of making your own way and being in business The first business I had that got any traction was copywriting I developed skills in the marketing arena I niched and specialised from the start and already had a list of contacts who potentially wanted my skill set I moved from selling my time for money to training others in marketing Specialise at the start then de-specialise to scale and grow It’s not just sharing the message it’s about connecting with everyone With Expert Empires, we have created a place for people to connect and build relationships Being nervous is about preparing to do your best When you get an opportunity to be part of a Mastermind it’s about being in an environment with people who can advise because they have already walked the path and those who you can collaborate and partner with Currently, there is not enough balance between men and women and I wanted Expert Empires to be part of the change and the solution I want Expert Empires to be a place where people can come and learn from those who they aspire to be like Everyone is an expert in something and there is an expert business in everyone if they want it



‘It got me around people who were entrepreneurial’

‘I got the traction because I was a specialist’

‘The thing I love most is running the large scale events’



Empire Builders Podcast



Nick James

Nick dropped out of university at the age of 21 and failed spectacularly with his first coaching business, which forced him to take a £16k/yr telesales job. 

Within 12 months he was the top performer and left to start his second business at 24. This time he discovered a winning formula and before long had a multi-six-figure company.

He then made a huge mistake which nearly put him out of business and cost him £50,000 in personal cash!

Fortunately, Nick kept it afloat, turned it around, and sold that business 2 years later in a seven-figure deal. 

He then co-founded a multi-million-pound marketing company, which he exited in 2015, and created Expert Empires.

Today, Expert Empires is known as the UK's number one business event for Experts, with world-renowned celebrity speakers like Gary Vaynerchuk, Grant Cardone, Chalene Johnson, David Goggins, and Lewis Howes gracing the stage.

Nick also specialises in helping Coaches, Consultants, Speakers, Trainers, and Authors take their businesses from zero to six figures and beyond through his Expert Empires Mastermind programme.



























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