Business Problems Solved Podcast

Business Problems Solved Podcast

By Lee Houghton

WARNING - This podcast WILL challenge your thinking. Welcome to Business Problems Solved! In this podcast we help you solve your business problems by providing real examples and practical approaches to make today better than yesterday. Introducing your host, the multi-sector, self-professed ‘most improved improvement person’ and qualified Business Problem Solver Lee Houghton (pronounced Hawton) You can contact Lee on LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver or via visiting www.leehoughton.com for more content and to solve your business problems. And remember – saying you know how to do it, is not doing it …

Episodes

The Importance Of People - with Oliver Burton

Lee talks to Oliver Burton of Forbes Solicitors about the importance of people, the true meaning of leadership, and why the wisest and most influential minds in business are the ones who keep the individual front and centre. KEY TAKEAWAYS Understanding what makes ourselves tick and what makes others tick, allows us to get the best out of everyone, and subsequently improve the business. Wins should always be celebrated. It is acceptable to look to the future, but we must never sacrifice our time in the present. Being respected is just as important, if not more so, than being liked. Those who lead with compassion and enthusiasm are the ones who find the right balance between both. We do our best when we create an environment so that others can acknowledge and understand where they are, coupled with where we think they are, and the providing of a personal development plan for each individual. BEST MOMENTS ‘When you’re in a big PLC, change passes through you’ ‘I never wanted to look back and think “what if?”' ‘Culture is about finding fun in what you’re doing’ ‘You have to be able to reward and recognise and celebrate along the way' VALUABLE RESOURCES Business Problems Solved Podcast    Oliver Burton LinkedIn - https://www.linkedin.com/in/oburton/?originalSubdomain=uk Forbes Solicitors - https://www.forbessolicitors.co.uk/news/41780/forbes-appoints-oliver-burton-as-chief-executive-officer ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
09/08/2036m 50s

Emily Leyland - Fresh Perspective Part 2

Lee talks again to Emily Leyland, the Operations Director for Fresh Perspective, an innovative recruitment agency, specialising in helping businesses to find their ideal candidates by offering highly bespoke, internal solutions. In this episode, Emily talks about what makes her tick, the importance of personal branding, and how she’s developed the will and the determination to rise to the crest of business. KEY TAKEAWAYS Self-belief begins with your own authenticity. By determining our own happiness with the way we are, we make it far easier to plot out own course through life. Living in the moment is crucial to find that sense of grounding; of connecting entirely to the present. We can use breathing techniques and mindset to hit the reboot button. The best way to appeal to people is to subvert the accepted thinking and forget “niche”. Go as broad as you can, and then focus upon your respondents. Don’t ever be afraid to pivot. If something isn’t working for you, then take the lesson and change to a strategy that does dynamically improve your reach. BEST MOMENTS ‘It doesn’t matter what other people think. All that matters is what you think’ ‘You’re a LinkedIn legend!’ ‘We warm up the market - we see what’s happening!’ ‘Everyone’s favourite topic is themselves' VALUABLE RESOURCES Business Problems Solved Podcast    Emily Leyland LinkedIn - https://www.linkedin.com/in/emilyleylandfreshperspectiveresourcing/?originalSubdomain=uk Fresh Perspective - https://fp-resourcing.co.uk/who-are-fresh-perspective/emily-leyland/ ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
02/08/2039m 15s

Emily Leyland

Lee talks to Emily Leyland, the Operations Director for Fresh Perspective, an innovative recruitment agency, specialising in helping businesses to find their ideal candidates by offering highly bespoke, internal solutions. Emily talks to Lee about Fresh’s unique outlook on recruitment, and how they are disrupting the industry with empowering alternatives and forward thinking. KEY TAKEAWAYS Typical recruitment agencies will generally accept a job spec from a company and find candidates that fit the requirements. Fresh Perspective offer a far more personalised solution, based upon investigative action. Feedback is essential for candidates, even if they are unsuccessful. People can take the learning and apply solutions in order to make themselves stand out in future. Recruitment can be a huge drain on a business’s resources. With a little forward thinking, companies can save time and money. The great agencies are the ones who do not go for quick wins, but try to add true value to their profession by supplying a quality service. In the long run, quality counts for more than money. BEST MOMENTS ‘We offer a more internal approach to recruitment’ ‘We become your brand ambassador’ ‘We want to disrupt the industry. We want to make the industry better’ ‘If you add value every single day of your life, then you’re definitely doing something right'   VALUABLE RESOURCES Business Problems Solved Podcast    Emily Leyland LinkedIn - https://www.linkedin.com/in/emilyleylandfreshperspectiveresourcing/?originalSubdomain=uk Fresh Perspective - https://fp-resourcing.co.uk/who-are-fresh-perspective/emily-leyland/ ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
26/07/2032m 25s

Does Your LinkedIN Profile Help You?

With more people out there searching for work right now, it’s important to make sure we give ourselves the best chance possible. With this in mind, Lee talks this week about how you can optimise your LinkedIn profile, in order to stand out in a crowded marketplace.   KEY TAKEAWAYS Endeavour to tailor your LinkedIn profile to the job for which you’re applying. Consider the type of job you’re looking for, and then adjust your profile accordingly. The sentence below your name is your opportunity to tell the world what is you do, and who you do it for. Don’t waste the opportunity to sell yourself. Create engaging content, specifically designed to appeal the people you want to work for, and make your About section keyword heavy, and useful for recruiters. How can you solve their problems? BEST MOMENTS ‘Your LinkedIn profile is your electronic CV’ ‘How can you talk to the ideal client, to make it more about them than you?’ ‘It’s not a numbers game. It’s not a vanity game' VALUABLE RESOURCES Business Problems Solved Podcast  ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
19/07/2011m 14s

Do You Know Anything About Marketing?

When was the last time you read something, or learned something, about marketing? Marketing is something that we all need to know more about, and yet many of us don’t spend the time developing this vital business skill. In this week’s show, Lee talks about why it matters so much, and how you can follow the advice of an ancient philosopher in order to make your marketing strategy more dynamic. KEY TAKEAWAYS The principles of Aristotle’s Pyramid Of Persuasion is still being used by marketers today: Logos - Appealing to logic Pathos - Appealing to emotions Ethos - Appealing to a sense of trust In marketing, we must try to get people to feel something whenever we can. We are trying to appeal to the universal in humanity.  In order to get to where we want to be, we need to create allies, communicate effectively, and overcome the objections that people have in what you are trying to achieve. BEST MOMENTS ‘We’re trying to market a way of making today better than yesterday’ ‘I thought these sounded like the Three Musketeers!’ ‘The difference between being good and being great is getting people to feel something’ VALUABLE RESOURCES Business Problems Solved Podcast    ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
12/07/2010m 27s

Are You Curious?

One of the more fascinating concepts being discussed today is that of “humble curiosity”, the act of learning with humility, in order to directly benefit another. In this week’s episode, Lee discusses this invaluable concept, and talks about the ways in which it can instantly enrich your life. KEY TAKEAWAYS The definition of being humble is showing a moderate or low estimate of one’s importance. Curiosity’s definition is a strong desire to know or learn something. Humble curiosity is the art of learning something for other people’s benefit. Great leaders and change agents are the ones who unselfishly recognise that by strengthening others, we strengthen ourselves. We should sometimes feel the courage to acknowledge that we don’t have all the answers. We can empower others by encouraging them to seek answers without us. BEST MOMENTS ‘Humility is not thinking less of one’s self. It is thinking about one’s self less’ ’The method you should use depends upon your desired outcome’ ‘Is your level of curiosity for yourself, or for other people?' VALUABLE RESOURCES Business Problems Solved Podcast    ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
05/07/208m 26s

Jazmine Wolf

Jazmine Wolf is a business and life coach who’s gained an incredibly empowering viewpoint upon life and success through a series of setbacks that may well have derailed the ambitions of a less resilient spirit. Jazmine joins Lee today to talk about the power of trust, empowerment, positivity and the force of will that has led her to founding a highly successful business that seeks to embolden others. KEY TAKEAWAYS Empowerment comes from surrounding ourselves with the people who can vitalise the areas in which we hope to gain strength. Empowering our teams empowers ourselves. Authenticity is very attractive to people, and provides an extra level of engagement in business. People love a story, and they engage with honesty In business, in tends not to be the processes and systems that need improvement, but the mind-set, beliefs, and self-imposed limitations that people put upon themselves. An effective technique in empowering people, is to show them the potential future version of themselves and their plans, in order to help them visualise a successful outcome. BEST MOMENTS ‘I’m a natural nurturer of people’ ’There’s nothing like being authentic’ ‘Most people get in their own way in business’ ‘You can always find positives when working with people' VALUABLE RESOURCES Business Problems Solved Podcast   Jazmine Wolf - https://www.jazminewolf.com/about Jazmine Wolf LinkedIn - https://www.linkedin.com/in/jazmine-wolf/?originalSubdomain=uk ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
28/06/2045m 10s

Laughing Yoga

Today’s special guest is a specialist side-splitter, and pioneer of the revolutionary idea that laughter can help to turn your workplace into a far less stressful environment. Lee is joined by Laughing Yoga expert and founder of Canned Laughter, Mr Pete Cann, who talks about why laughter is the best medicine, not just for individuals, but for businesses! KEY TAKEAWAYS By practising laughter yoga, we effectively trick our bodies into thinking that we are laughing authentically, and trigger the same release of endorphins and dopamine. One of the greatest benefits of laughter yoga is that it can be practised remotely. It was founded as a collective exercise, but can be just as effective through networking technology. Laughter is a proven method of combating lack of sleep, rising stress levels, anxiety and mental discomfort. Especially during lockdown, it has proven remarkably effective. People are becoming far more accepting of laughter as a way of treating mental health, and more and more people are losing their inhibitions in order to give laughter yoga a try. BEST MOMENTS ‘You release stress, anxiety, and connect with other people!’ ’This is my gold’ ‘I wasn’t expecting such a lengthy ha!’ ‘If I can crack chefs then I can crack most people!' VALUABLE RESOURCES Business Problems Solved Podcast   Canned Laughter - https://www.petecann.com Pete Cann LinkedIn - https://www.linkedin.com/in/cannedlaughter/?originalSubdomain=uk Laughter And Positivity Podcast - https://www.petecann.com/podcast/ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
21/06/2037m 15s

Returning To Work, It Can Still Work

As we begin the transition from lockdown back to the workplace, Lee takes this opportunity to answer a vital question: how can we hope to work as a close-knit team without being able to huddle and get together regularly in the same way? KEY TAKEAWAYS The first step in developing new ways of working is to ask ourselves why the old practices were in place in the first place. If you do plan to take action, consider what you’d like people to know, how and what do you want them to do, and how you want them to feel. Connection, conversation, collaboration and celebration will always exist in whatever workplace we return to. We simply need to redesign the way we think about them. BEST MOMENTS ‘We talk about things to engage people!’ ‘We should engage people to make today better than yesterday’ ’Think creatively about solving the problem at hand' VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
14/06/208m 14s

Sunny Sandwell

One of the main reasons for employees leaving their positions within companies, is that they’re not enjoying their job. With that in mind, Sunny Sandwell, the Managing Director of Fun At Work, is on a mission to bring the culture you need in your workplace, in order to retain and inspire the people you worked hard to assemble. In this week’s show, Sunny talks through her philosophy around keeping fun as a central part of any business, and what companies can gain from keeping their workforces happy and engaged! KEY TAKEAWAYS People often misconstrue fun in the workplace as silly, or a distraction. But Fun At Work is living proof that fun can be constructive and purposeful. This in turn benefits the business by strengthening teams and helping to dismantle divides. There is a preconception among some companies, that their workforce should act as robots, who do nothing but sit still and produce results. But human beings are conditioned not act as worker ants. Breaks are essential. Fun events such as team building exercises, tend to be held annually. By the time the next event arrives, the positive effects have begun to wane. The key is to have fun incrementally, and more often. People are often reluctant to engage with activities outside of work, if they feel they are being forced to do so. It is incumbent upon us to market these events in such a way that makes it appealing and valuable. Fun is far easier to incorporate into your working life if it's done sooner rather than later. Treat it as a core principle upon which your company is founded. BEST MOMENTS ‘My business is evidence that fun isn’t distracting’ ‘Fun is a good thing for us, and for mental health and wellbeing’ ‘I’d like fun to be part of our core values’ ‘Fun is the thing that will hold your business together' VALUABLE RESOURCES Business Problems Solved Podcast   Sunny Sandwell LinkedIn - https://www.linkedin.com/in/sunny-sandwell-fun-at-work/?originalSubdomain=uk Fun At Work - https://funatwork.co.uk/about-us/ ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
07/06/2045m 10s

What is Your Story?

Your story is incredibly important.  No matter where you’re from in life, you’ve overcome far more than you may even remember to get to where you are today. As Lee discusses in today’s show, the sum total of your life experiences may be the key to building successful relationships, and to overcoming the hurdles of the future. KEY TAKEAWAYS Recognising that you are already the veteran of many challenges in life, can help people buy into your story. We build relationships by connecting our stories to those around us. It is the bringing together of shared or aspirational experiences. By focusing on the moments of elation in our livers, we can take from them the lessons that matter most to us. BEST MOMENTS ‘Everybody’s stood on a mountain of value’ ‘What is it that gives you that feeling of scoring a goal?’ ’Don’t be afraid, because these are the things that have shaped you as a person' VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
31/05/208m 18s

Peter Brodie The Sales Coach

As a change agent, it’s crucial to develop and nurture your personal brand, and your approach in bringing people along with you on the journey towards change. Peter Brodie, known as THE Sales Coach, is a man who specialises in coaching the best of the coaches and consultants, and joins Lee today to talk about the ways in which change agents can evolve and expand to become true innovators. KEY TAKEAWAYS Work carefully to build credibility and brand. Provide clarity in who you are, who you serve, and what the benefits are of working with you. By engendering trust, we become the go-to voice when help is needed. Positioning ourselves as someone to be trusted will mean that they will come to you at the right time.  VITL = Valuable, Individualised, Timely, and Legitimate. If your message follows these four parameters, then people will welcome your input. Clients will always gravitate towards a specialist in the area they need help with. It’s best to emphasise your talent for specific niches than try to appeal to many bases. It’s crucial to find your own individual style, stick to it, and enhance it. You’ll attract the set of clients who want to work with your specific style. If you’re trying to be something you’re not, the clients you attract will be the wrong ones. BEST MOMENTS ‘I’m the only sales coach that guarantees their outcomes’ ‘It’s all about trust and timing’ ‘You attract the right clients for you by being yourself’ ‘If you try to please everyone all the time, you can kiss your ass goodbye'   VALUABLE RESOURCES Business Problems Solved Podcast   Peter Brodie LinkedIn - https://www.linkedin.com/in/peter-brodie-bys/?originalSubdomain=uk BYS Coaching - https://www.byscoaching.group ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
24/05/2052m 56s

Making an IMPACT with your communication

For change agents or leaders working in business, one of the greatest challenges can be in how to differentiate yourself. How do we make ourselves stand out? As Lee discusses in this week’s show, the best way of standing out can be in the way we communicate, and by maximising the significance of each interaction, through using a simple formula. KEY TAKEAWAYS Impact means many things, but most importantly, it represents the outcome we aspire to receiving after any communication. Lee’s formula for maximising impact through communication is: Intent - why are you communicating in the first place? Memorable - how can you make sure you stand out among the other communications? Passion - are we communicating emotion in the message? Actionable - have we included a call to action with a timeframe involved? Clarity - can you communication be understood by everyone? Targeted - is your message directed to the relevant person or team? BEST MOMENTS ‘If you do what you’ve always done, you’ll make the impact you always have’ ‘What do you want somebody to know, to feel, and to do?’ ‘Clarity reduces the chance of misinterpretation' VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
17/05/208m 28s

Damian Hughes - The secrets of High Performance

It’s a return engagement for Damian Hughes, best-selling author and Professor Of Organisational Psychology & Change. Damian has returned to Business Problems Solved to guide you through how to unlock the secrets of high-performance in people, so that you can invigorate your business journey! KEY TAKEAWAYS High performers are generally blessed with a rare humility. It is this humility that allows them to see the potential of external change. Everybody has the capacity to be a high performer in a selected field. The key is to unlock the identity of that field, and help that person to become the best performer they can be. The transition into becoming a high performer is often triggered by an event that jolts our way of thinking. these are the “golden seed” moments as described by Freud. The art of successful teaching is the art of reducing an idea, or gestating it, so that the idea is refined to its core. By discovering the seed of the idea, we can make it translatable to every kind of audience through the outer garments of words. When we slow down, we come to appreciate the speed at which we were moving. The lockdown has given us all the benefit of seeing how reflection can alter perception. BEST MOMENTS ‘We are often distracted by the outcome of a performance instead of the seeds of it’ ‘If you’re good at something, then you’re also smart enough to be able to explain why you’re good at it’ ‘At some stage in your life, someone comes along and sows a golden seed that makes you believe in yourself’ ’Sometimes ideas need time to gestate and grow’ VALUABLE RESOURCES Business Problems Solved Podcast   Damian Hughes LinkedIn - https://www.linkedin.com/in/damian-hughes-a376121?originalSubdomain=uk Damian Hughes - https://www.gordonpoole.com/talent/damian-hughes/ The High Performance Podcast - https://www.globalplayer.com/podcasts/42KrR4/ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
10/05/201h 3m

My Story

It’s a time for reflection, and due to popular demand, Lee has decided to share his own highly personal story; the powerful advice that has brought him here, as well as the emotionally-charged lesson that drives him forward. KEY TAKEAWAYS Sometimes it takes the darkest moments of tragedy in life to wake us up to the missing components in our own lives. Always be yourself. Make good friends. Time is limited. These are the lessons that mean the most. It’s vital to achieve your goals on your own terms. Always be yourself, and never try to be a carbon copy of someone you emulate. BEST MOMENTS ’There are some pivotal moments in life that have shaped me into the person I am’ ‘If I went now, would my kids be proud of what I’ve achieved?’ ’The key to successful change is people' VALUABLE RESOURCES Business Problems Solved Podcast ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
03/05/2011m 40s

Paul McGee Interview

Lee talks to Paul McGee, also known as "The Sumo Guy”, the author of many books that have had a transformative effect on the way we think, and which have helped many in the business industry to adopt a new, more empowering way of operating. Paul joins Lee today for a very special conversation in which he discusses the message of inspiration he lives by, how evolution can be more powerful than revolution, and the importance of looking forwards. KEY TAKEAWAYS SUMO is an acronym for “Shut Up, Move On”, a phrase that soon became the more inspiring “Stop. Understand. Move On”, a mantra that has led Paul to great success. People are a much more effective way of creating change and growth. We need to focus less on technological innovations, and more on understanding people. Dwelling on our failures only keeps us rooted in the present, instead of driving us forward. Learn and grow with each failure, and treat them as lessons. It is the response to any challenge that influences the outcome. Making sure our messages are eternal and relevant will ensure their survival, and our success. The art of empowering communication is the distillation of any concept into concise simplicity, and transmitting it in the most powerful way at that moment. BEST MOMENTS ‘Get the best out of yourself, the best out of others, and the best out of life’ ‘My life’s been about evolution, not revolution’ ‘I want to equip the next generation with skills that will last a lifetime’ ‘I’ve got a message that is relevant for your life. I’m scratching where you’re itching’ VALUABLE RESOURCES Business Problems Solved Podcast The Sumo Guy - https://www.thesumoguy.com Paul McGee Twitter - https://twitter.com/thesumoguy Paul McGee Facebook - https://www.facebook.com/paul.mcgee.5245 Paul McGee LinkedIn - https://www.linkedin.com/in/paulm5/?originalSubdomain=uk Paul McGee YouTube - https://www.youtube.com/channel/UCUn8r9hCk8ewTXHapv1-Ngg How Not To Worry by Paul McGee ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
26/04/2051m 34s

Geoff Ramm Celebrity Service

Geoff Ramm is the owner and creator of Celebrity Service, a professional speaker, author and customer service and marketing specialist. Geoff is the architect behind Celebrity Service, a system designed to give your business a customer service experience that will radically alter the way your customers see you. It’s a system that can create a paradigm shift in the way you operate; which can give you an insurmountable lead over your competitors today! KEY TAKEAWAYS We can learn and develop ourselves exponentially by applying the lessons learned and recounted in stories. The art of storytelling is the art of improving ourselves through refinement. The accepted wisdom is that businesses need to go the extra mile, and to exceed expectations. These are not new or disruptive teachings. We need to go deeper. Celebrity Service is founded upon the principle of closing the gap between the service we give customers, and the aspirational service we would give to the biggest celebrity in the world. The main problem businesses face in increasing their service levels is engagement between their staff and customers.  There’s always a nugget of information in the things that customers say; a small truth that can enable you to fully understand their needs, and to better serve them. BEST MOMENTS ‘I genuinely believe that Celebrity Service is the differentiator between you and your competitors’ ‘I’m not telling stories. I am in the stories’ ’Small-minded people say “cost”. The positive people say “invest”' ‘Celebrity Service is the art of asking questions and listening to the nugget’ VALUABLE RESOURCES Business Problems Solved Podcast Geoff Ramm - http://www.geofframm.com To take Geoff up on his incredible offer, connect with him at geoff@geofframm.com Geoff Ramm LInkedIn - https://www.linkedin.com/in/marketingspeakermarketing/ Geoff Ramm Facebook - https://www.facebook.com/Geoff-Ramm-Celebrity-Service-OMG-Marketing-Speaker-192560274147492/ Geoff Ramm Twitter - https://twitter.com/GeoffRamm ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
19/04/2049m 41s

Change is Lonely

Now may be a time for self-reflection, and to examine the many pathways that have merged to form our own unique journeys. Lee has been considering his own story as a change agent, specifically examining the sometimes loneliness of change and its implementation. KEY TAKEAWAYS Being a change agent means that often we are the sole voice of innovation. It takes a certain mental fortitude, as it’s not always a happy place to be. Leaders of organisations often attribute stagnancy and failure to its people. They believe that things that have worked in the past should work always, and never need to be revolutionised. The only factors we can truly change are our perceptions about others, and our feelings towards our role and how we perform.  What can you do to challenge your own thinking? Are there angles you haven’t considered? Only by opening our minds to the wisdom of others can we approach challenges from a differing perspective. BEST MOMENTS ‘We can be the only person in that organisation pushing that boulder up a hill’ ‘You can only change the things you have direct control over’ ‘Concentrate on you first before anyone else' VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
12/04/208m 15s

Networking With Trish Wilson

Lee is with Trish Wilson -  Continuous improvement specialist and professional Network Catalyst from New Zealand who has successfully built international networks over the last 6 years. As a curator of networking Trish knows how to develop the right culture and the importance of learning from each other in smart inspirational conversations where an initial spark can take a conversation on an unexpected journey that provides everyone involved with something special. This is a great conversation with Lee and Trish exploring the key elements of networking and explaining why being with others to learn and share is so inspirational and a vital part of continuous improvement for everyone.   KEY TAKEAWAYS If everyone was able to talk to each other everything would be so much better. The network is an ecosystem there are those who are really involved and those who only dip in occasionally. Why network? – It’s all about being around people sharing ideas, not being alone, inspiring others and learning something new. It’s about people who are doing sharing with others who are doing. To get into networking you need to be curious. You ask a question and then you are curious about the answer so you can ask another question. Don’t write anything or anyone off at the beginning you never know where something amazing is going to come from – you have to be an explorer. People are amazing but there are a huge variety of wants and needs across any group and its about being able to have a smart conversation where everyone comes in on the same level. Being able to successfully curate is about developing the right culture When you put like-minded people together they are all able to bring something that benefits others. It’s a journey an exploration and people resonate with different networks, you have to find out who you are, how you are.   BEST MOMENTS ‘Often the conversation goes off in all sorts of different inspirational ways’ ‘You have to be a bit of a giver to network successfully’ ‘It’s a pivotable role to make the acceleration happen and the connections stick’ ‘It’s about sparking the initial conversation’   VALUABLE RESOURCES Business Problems Solved Podcast  CICE website Trish Wilson LinkedIn   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
08/04/2058m 29s

The Most Important Person In The World Right Now Is You – with Nigel Risner

Lee talks to motivational speaker, communications expert and self-professed “Zookeeper”, Nigel Risner, a man who’s been on both sides of success, and who’s since devoted himself to helping businesses and their leaders improve in over seventy countries. Nigel joins Lee to discuss his formula for success, and to talk about his incredible “zookeeper” theory, designed to allow leaders to unlock the potential in their teams. KEY TAKEAWAYS Speak with authenticity. Speak from the heart. Share your message with honesty and passion. A valuable message will always find its way to the right people. You lead people and you manage things. When you’re a parent, you lead your child to success, and you manage the objects and processes around them. It’s the same in business. We need to know when to lead and when to manage. Most of us, instead of listening, are waiting to respond. The greatest zookeepers are the ones who listen. Treat participants in the conversation as though they are the only thing that matters in the world. Nigel’s top two tips for those wishing to supercharge their speaking career: You need to have a “Martini Speech” - Develop a keynote speech that you can deliver “anytime, anyplace, anywhere” You need to become phenomenal at marketing - Get out there and understand how to sell your services and yourself. Never give “feedback". Give "feed-forward”. People can’t turn back time and do things differently. Constructive input happens in the moment, and is far more effective as a tool for future positive outcomes. Too many businesses focus on the last customer instead of the next customer. By giving each interaction our total attention, we create life-changing experiences. BEST MOMENTS ‘Making money isn’t complicated. Working with people is complicated’ ‘If you’re in the room, be in the room’ ‘LISTEN contains the same letters as SILENT’ ‘If you’re brilliant, but no-one knows it, you’re not brilliant’ ‘I am your most important person in the world right now'   VALUABLE RESOURCES Business Problems Solved Podcast Nigel Risner - https://www.nigelrisner.com Your Best Year Starts Here Podcast - https://www.nigelrisner.com/podcast Nigel Risner LinkedIn - https://www.linkedin.com/in/nigel-risner-chief-zoo-keeper-09632/ Nigel Risner Facebook - https://www.facebook.com/nigel.risner Nigel Risner Twitter - https://twitter.com/Nigelrisner ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
05/04/2053m 6s

The Business Mastermind & Business Problems Solved

Lee is with Gavin Preston Business Strategist and Growth Expert who has extensive expertise and experience helping businesses to scale and grow. In this time where for many small businesses it’s all about survival, they discuss the ways this can be achieved successfully with Gavin’s ‘Keep Your Boat Afloat – A Business Survival Guide for COVID19 Times’ We are all in a period of enforced change and the most important thing for any business is to be able to make it to the other side. There is great content and practical advice in this episode listen in and find out how to survive and thrive moving forward.   KEY TAKEAWAYS The most important thing is to get your business out the other side so you can take advantage of the opportunities when the resurgence of the economy begins. Sometimes when you in the middle of everything it can be difficult to think rationally because you are in a flight or fight mode. Once you have established the basics you can move forwards People are now beginning to think about how they can use this time productively to be in the best position moving forward. People are on different parts of ‘the change curve’ created by Elizabeth Kubler-Ross. Some people have already moved to acceptance and are looking at opportunities whilst others are still in denial. Focus on small simple steps you can take every day to get back in control. The emotional journey of change is one where there is a grieving process that has to be experienced and moved through. People who have their own businesses are creative, flexible and like to solve a problem. This will be a defining moment for many businesses and there will be entrepreneurs who will find solutions that will move their businesses forward over the next 5 years. The pdf ‘Keep Your Boat Afloat – A Business Survival Guide for COVID19 Times’ provides the 8 steps any business needs to work through to be able to survive and then thrive as the opportunities come on the other side of this situation. The 8 steps; looking after your employees, cash strategies, ascertaining your supply chain, talking to your customers, Pivoting and adaptation and marketing along with community and mindset play a vital role in the survival of any business.   BEST MOMENTS ‘Sometimes when you are in the middle of everything it can be difficult to think rationally because you are in a flight or fight mode’ ‘I have lived through the rise and demise of a business, I was the person centre stage with the suppliers, clients, staff and other stakeholder groups’ ‘If you cut too deep and too soon you won’t have a business on the other side. It’s about achieving the right balance’   VALUABLE RESOURCES Business Problems Solved Podcast  Keep Your Boat Afloat Pdf The Business Mastermind Podcast Gavin Preston Website   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
01/04/2038m 19s

The 4 C’s of High Performing Teams

Today on The Business Problems Solved Podcast, Lee Houghton explains the 4 C’s of communication and how they can help us during these difficult times in business during the COVID-19 outbreak. It can be hard to get the team together and to promote productivity whilst we are all working from home, Lee suggests some key ways that we can keep positive and maintain team spirit. Lee also applies the 4 C’s to people who are living in isolation, working on relationships and supporting your friends and family whilst maintaining good mental health.   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
29/03/207m 23s

Becoming A Key Person Of Influence - with Daniel Priestley

Daniel Priestley is an author, speaker and entrepreneurial mastermind, as well as the founder of Dent Global, one of the world’s leading strategists in ensuring your business is able to tap into the wealth of expertise and value that sometimes isn’t used to its full potential. Daniel’s here to talk about the importance of becoming the “key person of influence” in business, and the value in treating business as your passion, and as a game we all play. KEY TAKEAWAYS Daniel has been hooked on entrepreneurship since his early days in business, when he found himself going it alone, after a slight disagreement with his boss. Since then, he has grown six global businesses, and has no plans to slow down. As products mature, so too do they become commonplace in the marketplace. The way that we can differentiate our product from others in a crowded field, is to employ a “key person of influence” in order to boost its profile. A good example of this is Richard Branson. Being a key person of influence requires a certain level of experience, insight and the raw materials required to stand out. Daniel runs an accelerator designed to boost people, and recommends that they come in with at least 15 years’ worth of experience. So many people spend far too long admiring the value in others, but failing to recognise the value they have themselves. By assembling the many elements of their success, their value can be easy to demonstrate. They key elements of importance when it comes to positioning yourself as a key person of influence are: You need to have a product eco-system (gift - prospects - robust core product - retainer model) Develop a functioning team. Entrepreneurship is a team sport. It’s far easier to be happy in your professional life when you’re doing something you love, and are passionate about. Daniel is lucky in that entrepreneurship is his burning passion. The thrill of business is always in the pursuit. Money is a great way to shed light or truth on what you’re doing, and to determine if what you’re doing is working, but it should never be the end result. Following the money is always doomed to failure. If you’re looking at a potential project in which money is already being made, the chances are that you’ve already missed the boat. You’ll only be playing catch-up. Trust your awareness. If your instincts are ringing alarm bells in your head, then make sure you’re attuned to them. They’re ringing for a reason. Daniel’s Five P’s, when it comes to being a Key Person Of Influence are: Pitch Publish Products Profile Partnership Sales is an unnatural type of behaviour. Most people hate the prospect of sales. Daniel likens it to physical exercise, in that we don’t enjoy it, but it is necessary. Roleplaying is good way of practicing sales. Data will be the new way of marketing in the future. It has already been used for presidential campaigns and for political purposes, and will be much stronger, in the end, than social media itself. BEST MOMENTS ‘From my passion in entrepreneurship, I went off and wrote four books’ ‘Until you’re a key person of influence, your job should be to becomea key person of influence’ ‘People want to know that you’ve succeeded at something’ ‘You’re looking for that rag-tag bunch of people who’ve got time available’ ‘I love to geek out!’ ’The money’s there to keep score, but that’s not the point of the game’ ‘It’s hard to sell yourself. It's much easier to sell a sports car or a piece of camera equipment’ ‘I was a weird kid' VALUABLE RESOURCES Business Problems Solved Podcast Dent Global - https://www.dent.global Daniel Priestley - Key Person Of Influence eBook - https://amzn.to/2w638EO Daniel Priestley - Oversubscribed eBook - https://amzn.to/3d9QZ2m Daniel Priestley - Entrepreneur Revolution eBook - https://amzn.to/2wdMdA6 Daniel Priestley - What’s Your Business Worth? eBook - https://amzn.to/2Wjtkq1 Daniel Priestley - 24Assets eBook - https://amzn.to/2Wlk98I ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
23/03/2056m 53s

The BEST Model

If you want the best processes, results and people think about the BEST model. In this episode Lee explains what the BEST model is and how it can have a positive impact on your business. He also discusses the importance of creating a positive environment. KEY TAKEAWAYS The environment that people work and the results that people get are driven by the leaders. B – Leadership behaviour. What are the things that you can do to influence leadership behaviour? Leaders have a direct impact and influence on how engaged their employees are. E – Employee engagement. This drives customer satisfaction. S – Customer satisfaction. If customers are happy then your business targets will naturally follow. T – Business targets and results. Putting in solutions to move the dial of a particular problem that they’re seeing. Start by looking in the mirror and seeing what you can change to ensure you’re creating the best environment that allows people to speak up and drive improvements. BEST MOMENTS ‘Leadership behaviour drives employee engagement.’ ‘Help foster and nurture improvement’ ‘It’s not about process, It’s about people’ ‘If you can change, you can help other people change’ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
16/03/208m 55s

Aim A Little Higher - with Kamal-Ellis Hyman

‘It’s about getting young people ready for the real world’ Lee is in conversation with Kamal Ellis-Hyman founder of ‘Aim a Little Higher’ Kamal has a passion for helping young people get ready for the real world and works with them to build their aspirations based on their potential, not their circumstance. They discuss the journey Kamal has taken and the very different aspirations of young people and the ways they interact with the world. Kamal is working towards a world where the ‘playing field is even for young people’ listen in and find out how he is achieving this through his passion.   KEY TAKEAWAYS I write about life and whatever is on my mind. My spoken word poetry is about empowering people. I’ve always been surrounded by the idea that if you want to do something then you should just go for it. It’s about getting young people ready for the real world, with their aspirations based on potential rather than circumstance. I help young people figure out who they are, what they want and how to get out there and get it. When talk to young people about my failures they engage with me and I can talk about my successes and what I want for them We want people to; Know yourself Know your vision Don’t chase your dreams, build them for yourself. Knowing yourself as a teenager is about knowing what you like. Start now and take small steps every day.  In pursuit of our dreams, we forget to recognise and celebrate our achievements on the journey. Growing a business is about being resilient and it’s a beautiful journey when you don’t let it affect your heart. I’ve found my thing I’m a good communicator and I like working with an audience, performing – it’s me.   BEST MOMENTS ‘A world with an even playing field for young people where they understand there is stuff they are good at and stuff they suck at’ ‘A world where everyone feels comfortable doing what they want to do because they want to do it’ ‘I talk to them like a big brother’   VALUABLE RESOURCES Business Problems Solved Podcast  Aim a Little Higher website Kamal Ellis- Hyman LinkedIn   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
09/03/2041m 37s

Celebrate Success & Self Reflection- Mirror Vs Window

There are two elements to become a high-performance team. Celebrate success and Self Reflection. Lee identified that having two small Team huddles, 10-15 minutes in length, can turn your team from average to high-performance. The first Team Huddle should look to identify and celebrate the things that went well. Small and big wins, things that succeeded and should continue to persist with as well as the continued success of previous wins. The second Team Huddle commences after, later in the week. This meeting is to identify and highlight where things didn’t go quite right (or even wrong!). Focus on self-reflection and improvement; what? how? Why? And then what you, as a team, will & can do to resolve and prevent it moving forward. Lee explains that by having this two-step process, he has worked within unknown teams to develop independently but also as a team far better than without this method. “Everybody needs to recognise that they can do things differently… Every team, every leader that I have supported, there has always been an opportunity for improvement” -Lee Houghton Lee also covers briefly the B.E.S.T. model for leadership and what that means; B = Leadership Behaviour E = Employee engagement S = Customer Satisfaction T = Business Targets & Results   VALUABLE RESOURCES   Business Problems Solved Podcast Mike Dennison at Speakers.com - https://www.a-speakers.com/speakers/mike-denison/ Lean Mentor International - http://www.leanmentorinternational.com   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
02/03/208m 36s

Never Accepting The Status Quo – with Mike Dennison

Lee talks to executive coach, Mike Dennison, about the role of an executive coach. There’s a huge difference between being a consultant, a coach and a mentor, and Mike breaks it down one-by-one.  Mike is an incredibly successful guide for businesses and individuals alike, who are seeking to develop themselves and their staff, and in this week’s episode, he tells you exactly how he goes about it, as well as the secret to making businesses understand why they should begin. KEY TAKEAWAYS An executive coach is someone who works at a higher level in organisations, and to help and develop those in need of development, without putting themselves in the way of that growth. A consultant has generally performed in the role previously, and is using their experience to act in advisory capacity. A mentor is much like a consultant, but acts as a one-to-one guide with someone. They make it their goal to develop and grow an individual based on their experience and wisdom. A common weakness in many organisations is the inability of leaders to connect with their staff, and understand their needs effectively.  The key to helping any company is to show them the possibilities of what development can achieve in their case.  Once you establish principles that are meaningful for the leadership team, you can then use those principles to engage with your staff. Leaders should always use more explorative open questions in order to truly get the best out of their team, and to help them discover the best way of training. Leaders should aspire to grow at all times. Never accept the status quo. Leaders need to learn that what worked yesterday, and what caused their ascent, will be different today from yesterday. Human beings have far more potential than they will ever apply in their lifetime. We are limited by our imaginations whether we like it or not, as we can't always get there. By effective coaching and mentoring we can reach new heights. BEST MOMENTS ‘De-Brie everywhere…’ ‘Most people have the capacity to think through things, but they get stuck in their own heads’ ‘I try to bring it back to the principle element’ ‘People will not share problems if they do not trust their leader’ ‘Leaders still think that because they’re a leader, what’s got them to where they are now, is going to get them to where they need to be in the future’ ‘Commitment comes through clarity'  VALUABLE RESOURCES   Business Problems Solved Podcast Mike Dennison at Speakers.com - https://www.a-speakers.com/speakers/mike-denison/ Lean Mentor International - http://www.leanmentorinternational.com   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
24/02/201h 1m

Learning to Walk

A lot of businesses forget about the process of learning and only focus on getting the tasks they’re set to do right first time. However, in this episode Lee reminds us of how important it is to remember how we learn and how we can use failures to improve.   KEY TAKEAWAYS When we learn to walk we don’t just walk, we fall, get back up, fall, get back up and fall until you’re able to walk consistently. Allow people to fail in a safe environment and encourage them to get back up and learn from their failures. Whatever process we’re in there’s players who actually do the doing and the leaders who don’t usually do any of the doing. You can’t be good at both at the same time. Assess where you and your team are but don’t do the doing for them. Allow them to do what they’re set to do. Doing this will allow people to develop and allow them to learn. If you’re do things for them then they wont be able to learn and improve from their mistakes. BEST MOMENTS ‘Let them fail’ ‘Think of your process’ ‘Everyone should know their roles.’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
17/02/208m 25s

Change Begins With People – with David Bovis

David Bovis is a management consultant, and the originator of the "psychology of change”, dealing with organisational transformation, and lee has most definitely not been stalking him for some time on LinkedIn… David has kindly joined the podcast today to discuss why change must always begin with people, how to make real, sustainable change, the science behind brain development and learning, and why it’s vital that we get people to “fall in love” with change. KEY TAKEAWAYS David quickly came to realise early in his business career that true change begins not with procedures or products, but with people. After applying himself to pursuits such as neuroscience, he developed his own theories and methods on how to implement core change. The best way of demonstrating the need for change, is to discuss the potentialities of what can be achieved: Brain Mind Culture Strategy Change All leaders are human beings. We need to remember that they are probably doing the best they can under very challenging conditions. The universal language of science is the key to importing the values and developments made in Asian businesses, and adapting them for the western way of business. The rate of change in the human brain, the time in which change is truly implemented and becomes a normal part of the brain’s operation, is generally around nine months. The only way you can really accelerate change is to affect or provoke our fear-based defence mechanisms, as in the way we fall in love and then have our trust broken. We tend to fear change that is imposed upon us. David’s definition of culture is through language. If you understand that culture pivots on language, then by implementing new language, you will have a fundamentally positive effect upon culture. You will always find that transition that is uncomfortable will cause people to leave instead of change. The imposition of change is the true obstacle. Developing the language of the brain is a vital component in the development of children, whose brains are consistently undergoing rapid shifts in neuron growth. Depending on how we act during this time has a huge impact on their educational development. BEST MOMENTS ‘I didn’t actually know what the word “philosophy” meant’ ‘Once people know this stuff, it completely transforms the way they see the world’ ‘What you’ve got to try and do is to get people to fall in love with change’ ’There’s a lot going on in the brain’ ‘You need to go to where people are at in their minds’ ‘It’s a bit like trimming the branches on an apple tree'  VALUABLE RESOURCES   Business Problems Solved Podcast David Bovis at Duxinaroe - https://www.duxinaroe.com/who-we-are.html David Bovis LinkedIn - https://www.linkedin.com/in/duxinaroe/?originalSubdomain=uk Blame My Brain - Nicola Morgan - www.amazon.co.uk%2FBlame-My-Brain-Amazing-Revealed%2Fdp%2F1406346934&usg=AOvVaw1HUfhsgDCOFD5jJ13KrmM   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
10/02/2050m 39s

Creating a Vision

If you’ve got a team or a business you always need a vision! In this episode Lee explains how to create and pursue a vision for your team or business.   KEY TAKEAWAYS Think back to the DUSK model (Desire) is what creates a vision. If you want to create a vision, then you need to include everyone who is involved. Think back to where you are then where you want to be. Decide whether your vision is going to be a picture, words or both. Pictures can be a great way to help people understand what your vision is. Check back with as many people as possible so you can get different iterations of the vision and then check back with everyone to ensure you’ve all got one same vision. Keep your vision relevant by holding morning meetings to discuss how you’re moving forward to your vision. Ensure you can sum up your vision really simply and that you can measure your progress.   BEST MOMENTS ‘Try to articulate the vision you have really simply’ ‘Recognise where you are today’ ‘Create the conversations and the platform to engage your people on a daily basis’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD  You can contact Lee Houghton on: 07813342194   Website: Lee@leehoughton.com  LinkedIn: www.linkedin.com/in/lhoughton/  Facebook: www.facebook.com/THEBusinessProblemSolver/   Twitter: https://twitter.com/BusiProbsSolved   Instagram: www.instagram.com/the_business_problem_solver/?hl=en  YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
03/02/207m 31s

How to be Really Happy – Interview with Dr Andy Cope, UK’s Only Doctor of Happiness

‘If you break down your life into 4-minute sections and keep at it you will become one of the 2% of truly happy people’  Lee is with Dr Andy Cope, Author, Teacher, Speaker, Happiness expert and a keen learner.  He is the UK’s one and the only doctor of happiness so if he’s having a bad day then the nation is having a bad day.  They are discussing the science of well-being and positive psychology. Andy explains how he trundled through life being fairly average before he discovered positive psychology.  We know nothing about what’s right with us, psychology has spent many years focusing on what makes us ill, but Andy is asking what makes happy people happy?  Happy people live in the same world as everyone else they are subject to the same external experiences but their positive mindset and choice to be happy along with their desire to be the best they can be impacts not only on them but creates a significant ripple effect on those around them, listen in to hear more.     KEY TAKEAWAYS  We are all happy and upbeat sometimes but the world beats the crap out of us and we become ‘mood hoovers’.  Mood hoovers suck the happiness out of you and leave you feeling a bit sad and grumpy. It only takes one mood hoover to bring everything down.  Happy people choose to be positive. Positivity is a mindset and you can get better at it; happiness is an emotion that you experience when you are in a positive mindset.  Take personal responsibility – how can I upgrade me? Doing this puts you in a better place to deal with things.  Happiness can only emulate from your thinking. The brain is a problem-solving machine with a negative bias.  You have neuroplasticity – your brain is malleable so you can change the way you think.  When you feel amazing you are more creative, and there are lots of things you will be able to do that you couldn’t have done before.  Culture change starts from inside out, it starts with you first and foremost and when you are feeling amazing it creates a ripple effect.   Flourishing is when your happiness is bigger than you and it creates positive spirals of happiness emotion in the people around you.  4-minute rule -It’s about being the best version of yourself, when you do this, others around you catch that emotion  If you are your best self for 4 minutes others around you have almost no choice other than to catch how you feel.  If you are upbeat for the first 4 minutes of a meeting the positivity will carry on.    BEST MOMENTS  ‘You see opportunities when your wellbeing is in balance’  ‘You can create an environment where well-being is the most important element’  ‘What hasn’t happened, that you didn’t want, that you haven’t celebrated’  ‘It’s simple but not easy to do’     VALUABLE RESOURCES  Business Problems Solved Podcast  Art of Brilliance website  Jimmy's Diary YouTube     ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.     CONTACT METHOD  You can contact Lee Houghton on 07813342194  Lee@leehoughton.com   https://www.linkedin.com/in/lhoughton/
27/01/2028m 8s

Past, Present or Future - Where Are You?

How much time do you think you spend in the past? How much time do you think you spend in the future? How much time do you think you spend in the present? In this episode Lee explains why it’s so important to live in the present and how it can help you achieve your goals.   KEY TAKEAWAYS  Consider how much time you’re actually consciously aware of what’s going on right now.  Disney, as an example, do an amazing job of getting you to think in the present time because of all of the experiences they give you.  You can steer a conversation or meeting by being in the present, don’t worry about the future.  Spend more time in the ‘here and now’ especially is you’re working through a process. Engage in the convocation while it’s happening.  A way to help you do this is by turning off all mobile devices when you’re trying to spend time with people or achieve a certain goal.  BEST MOMENTS  ‘Having a moment with someone is because you’re both in the present’  ‘Ask a question and then move on’  ‘Spend time with the people you’re engaging with in the present’  ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD  You can contact Lee Houghton on: 07813342194   Website: Lee@leehoughton.com  LinkedIn: www.linkedin.com/in/lhoughton/  Facebook: www.facebook.com/THEBusinessProblemSolver/   Twitter: https://twitter.com/BusiProbsSolved   Instagram: www.instagram.com/the_business_problem_solver/?hl=en  YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
20/01/206m 45s

Making Yourself A Little Bit Famous – with Penny Haslam

This week, Lee talks to former BBC Breakfast presenter, Penny Haslam, who’s become one of the country’s most sought-after motivational speakers, helping others to achieve their optimal confidence levels and providing them with the boost they need in order to succeed. But can Penny’s inspiring message help those looking to succeed in business? And how? Find out in this fascinating, empowering conversation. KEY TAKEAWAYS Penny left broadcasting because she felt as though she could never truly be herself. Moving into motivational speaking is where she feels she has always belonged, as she gets to help people, work with people, and has made numerous connections along the way. Media training is hugely expensive and is really only available to a chosen few. Having spent so long in broadcasting and seeing how fame and media training can help businesses succeed, Penny decided to put her considerable experience into helping others become “a little bit famous” The old idea of the business persona is gradually slipping these days. It is far more valuable to be ourselves in the business world. Speaking and acting in a natural way is far more appealing. Telling stories is an act of development. It comes from trying, failing and eventually succeeding in getting the ingredients just right. Penny’s acronym of FACE is designed to help storytellers develop their skills: F - Tell us a Fact A - Add a bit of detail C - What is your Comment? E - Give us an Example A common trait among business owners is the sense of static that comes from reaching a certain level of success, and feeling as though they are not being asked to do more. This is in stark contrast to the exciting, early days of growth and invention that kicks off a business’s life. Building confidence and engendering faith in one’s self must begin at home. Outwardly, confidence may seem natural to some, but privately confidence is something that many of us work on constantly. BEST MOMENTS ’No one wants to be a best-kept secret’ ’The broadcasters need experts, so how do they do that?’ ’Most sensible people in business have got better things to do than be a massive famous person’ ‘You’ve got to be a visible leader’ ‘Preston itself was still the same underneath’ ‘Be yourself. Be bold as well. And be visible’  VALUABLE RESOURCES   Business Problems Solved Podcast www.pennyhaslam.co.uk penny@pennyhaslam.co.uk How To Make Yourself A Little Bit Famous - https://www.amazon.co.uk/Make-Yourself-Little-Bit-Famous/dp/1912300273/ Penny Haslam LinkedIn - https://www.linkedin.com/in/pennyhaslam/?originalSubdomain=uk Penny Haslam Twitter - https://twitter.com/pennyhaslam Penny Haslam Instagram - https://www.instagram.com/pennyhaslamspeaker/?hl=en%20 Penny Haslam Facebook - https://www.facebook.com/PennyHaslamSpeaker/ ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
13/01/2046m 17s

2020 Vision, Jab-Jab-Move & 3 Scripts

Welcome to the new year—to the new decade!  Where do you want your life to go now? It’s always the same question, same habit of doing a new year’s resolution every start of the year. It’s a cycle you need to keep doing (since it will benefit you so much) even though some say it’s useless. Let it be emphasised: getting clear on your vision will never be useless.  In the first episode of the Business Problem Solved Podcast this year, we talk about how we can plan better and deliver so much more. Lee, our host, shares DUSC (Desire, Understanding, Skills, Confidence) and Jab, Jab, Move, templates you could follow when setting and achieving goals this 2020. Jab, jab, move is Lee’s most effective way when he’s trying to influence more people.  KEY TAKEAWAYS  The first day on the calendar are great indicators for you to set clear of your goals and visions of your future. Where do you want your life to head? When do you want IT done? When do you do the following tasks? Knowing your skillset, resources, and timeline lets you aim for a more attainable goal.  Jab, Jab, Move – This is Lee’s technique when he’s mentoring and coaching. According to him, it’s vital to know at least two things that you want to consider BEFORE moving forward. What two things do you want to improve? What two can you do to get started? And so forth.  For Lee, it’s about helping more people this year and to influence them to do the same. In all honesty, Lee wasn’t expecting the BPS podcast to reach this far. So, as long as there are people who get inspired and educated, he’ll continue producing valuable content.  BEST MOMENTS  “Jab, jab, move as many times as you possibly can to as many different people.”  “For the Business Problem Solved Podcast, I’ve got a big plan this year.”  ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD  You can contact Lee Houghton on: 07813342194   Website: Lee@leehoughton.com  LinkedIn: www.linkedin.com/in/lhoughton/  Facebook: www.facebook.com/THEBusinessProblemSolver/   Twitter: https://twitter.com/BusiProbsSolved   Instagram: www.instagram.com/the_business_problem_solver/?hl=en  YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
06/01/209m 53s

DUSC The Acronym to Help You Deliver Change

In this episode of Business Problems Solved Lee explains what DUSC is and how you can implement it into your life to reach your goals and destinations that you want to reach. KEY TAKEAWAYS D = Desire: Having a clear vision and destination that you want to get to, that you have an emotional attachment to. Ensure everyone is moving in the same direction as you and shares the same desire. U = Understanding: Ensure everyone understands what role they have to play in getting to the destination. S = Skills: Do the team you have have the required skills to get you where you want to get to? Know what good looks like. C = Confidence: Ensure your team have the confidence in you and themselves to do what is necessary to get you to your destination. Score yourself and see whether you have all 4 of these things and ask your team to score themselves too. These can all be delivered through training if any of your team who feel they're missing any of these points other than confidence which usually takes more coaching rather than training. By gaining skills you will gain confidence though. BEST MOMENTS ‘DUSC can generally help you' 'Is it an environment of trust?' 'Practice the required skills' 'Understand what 'goog' looks like' VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
23/12/199m 51s

Understanding The Fundamentals First

Lee has recently taken learnings from a visit to Toyota and from the film ‘The Karate Kid’. He explains what he learned and how you can take his learning and apply them into your business to encourage a better environment.   KEY TAKEAWAYS In the training room there was equipment, such as rope, that encouraged people to move in certain ways and do particular movements. The equipment in the training rooms were teaching the fundamental movements that people will need to use. Break down the process of a something and make it easy to repeat the behaviour in the easiest way possible. Think about the habits you’re trying to create and break down what it is you need to do in order to make these habits happen. How can you break things down into the smallest form and get people to do these things continuously? Once you get people to do the first thing you can get stack these habits up. BEST MOMENTS ‘wax on wax off’ ‘Break down the process’ ‘re-programme the mind’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
16/12/198m 18s

You Ain’t Seen Nothing Yet – with Billy Schwer

This week it’s “Seconds Out!" as Lee is in conversation with former world boxing champion, personal performance coach, author and professional speaker, Billy Schwer! Since retiring from boxing, Billy has been working with business leaders, showing them how to empower, achieve and score huge wins in business and life. Billy joins Lee on today’s show to discuss his incredible journey from sportsman to the business world, the effect upon his mental health, discovering his true life’s purpose, his fascinating ‘Man Up’ success model, and the importance of self-development and transformation. KEY TAKEAWAYS Billy’s whole life has been founded upon the drive to prove his worth, and to show the world that he is strong enough to take anything on. This is a belief that he tries to instil now into those he coaches. Transitioning from professional sportsman to life in the real world was something that Billy struggled with a great deal, as he was forced to analyse himself all over again. Billy likens the process to mourning the death of a friend. Billy The Boxer was someone who suddenly did not exist anymore, and the effect upon himself was devastating. Time and perspective have allowed Billy to realise that although he spent the first part of his life fighting and pushing himself in order to achieve his goals, when he reached them, he suddenly came to the understanding that the journey itself was the important part. The things that caused Billy to be a champion inside the ring, also caused him to fail outside of it. Always be conscious of every outcome of the decisions we make in life. By stepping back and analysing himself in detail, he realised that and was able to make valuable adjustments. Billy found it necessary to rewire his mental attitude in order to adjust to life in the real world. It involved getting in touch with his feminine side.  Trust in yourself and keep pushing yourself. Failure is the courage to pursue what it is you really want. Every setback is a learning experience. Energy is vital. Billy meditates and works on his energy levels each day. Take the right supplements, eat well and sleep well. These are the basics of becoming the best person you can be. Think, reflect and create. BEST MOMENTS ‘I’ve finally caught the chicken!’ ‘I remember standing outside the MGM Grand and my name was in flashing lights’ ‘I realised how much I love people’ ’The best is yet to come. You ain’t seen nothin’ yet’ ’Trust in yourself. You are it. You are the one you’ve been waiting for’ ‘Fail your way to the top’ ‘Why not cut the middle man out and eat the grass?'   VALUABLE RESOURCES   Business Problems Solved Podcast Billy’s Website: https://mentalboxing.com Billy Schwer Online - www.billyschwer.com Billy on LinkedIn - https://www.linkedin.com/in/billy-schwer Billy on Instagram - https://www.instagram.com/billyschwer/?hl=en Billy on Facebook - https://www.facebook.com/billyschwer1 Man Up by Billy Schwer - https://amzn.to/2JsksaY ABOUT THE GUEST Billy Schwer spent twenty years at the top of his field in arguably the most gruelling and demanding sport there is – Boxing.  During his professional career he won British, Commonwealth, European and IBO World Boxing Titles. One of the most consistently brilliant fighters Britain has ever seen, Billy’s sharp skills, courage, determination and grace in the ring attracted a huge fan base.  His engaging personality and ready wit made him a favourite amongst other boxers, promoters and the media. Billy is a reflective and engaging speaker who demonstrates honesty and intelligence.  These qualities have led to him being sought out by various journalists to contribute to radio discussions, feature articles and opinion pieces on a breadth of subjects. Through sharing his own amazing story, Billy regularly shows audiences how to take their performance to the next level and encourages them to push their own boundaries to produce extraordinary results. ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
09/12/1953m 47s

Growing an entertainment empire: Interview with The Partyman Group of Companies CEO, James Sinclair

You may have seen our guest’s content once (or maybe a lot of times) online. It might be through his YT videos, through his book (which is available for free on his website!), or through his seminars. Whatever it is, surely, James Sinclair has established himself as the go-to expert in building a business. And today I the Business Problem Solved Podcast, he’s ready to help more people by sharing his experiences and some business secrets. Listen to his insights on how to grow an empire, what problems are small to medium enterprises (SME) facing at the beginning, how to make a business profitable quick, what two things to focus on, and many more. He also lets us in about some marketing tips from his book, so tune in.  KEY TAKEAWAYS  Entrepreneurs differ greatly from each other. If borrowing a million pounds seem absurd for some, James is ready to jump into if he gets a chance, especially if he sees a business that he can grow into an empire. Of course, it has to be a venture that you fully understand before anything else.  When you’re building a business, focus on two things: innovation and marketing. Let your team handle logistics management, acquisitions and other operations. It’s important also to invest on the talents you hire—no worries about small things and an unmatched attention on the sales and marketing aspect, which primarily grows your figures.  What makes a profitable business? Improve your customer service will not just get you more customers but also maintain the growth in the incoming years.  Utilise the Internet and the free social media platforms. It’s the web where people mostly are—they have their e-mail addresses, their socmed accounts, their own websites, etc. Know your market first before choosing what marketing approach to do.  BEST MOMENTS  “I want to grow into the size in which my team loves being part of.”  “The more you focused on sales and marketing, the faster you going to grow.”  “You need to make customers to make money.”  VALUABLE RESOURCES  James Sinclair YouTube Channel - https://www.youtube.com/channel/UCTm2gK928YuBSEU0lvdFJoA   Get your copy of ‘Millionaire Clown’ for FREE (https://jamessinclair.net/millionaire-clown)!  ABOUT THE GUEST  James Sinclair  James is the Founder and CEO of the Partyman Group of Companies.  James started his career entertaining as ‘Jimbo the Partyman’ aged 15, built up an entertainment agency, then moved into acquiring his first soft play venue, laser arenas, day nursery and outdoor venues.  Today, James operates a £12 million business which includes leisure, childcare, outdoor attractions, a web-based soft toy business as well as a training business.  (Source: https://jamessinclair.net/)   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD  You can contact Lee Houghton on: 07813342194   Website: Lee@leehoughton.com  LinkedIn: www.linkedin.com/in/lhoughton/  Facebook: www.facebook.com/THEBusinessProblemSolver/   Twitter: https://twitter.com/BusiProbsSolved   Instagram: www.instagram.com/the_business_problem_solver/?hl=en  YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
02/12/1941m 28s

Dont Start With a Solution

‘You can take a horse to water but you can’t make it drink, you need to make it thirsty.’ In this episode of Business Problems solved, Lee explains the importance of finding problems rather than starting with a solution. He also discusses how you can do this with your team to improve their thirst for getting to where they want to be.   KEY TAKEAWAYS The secret to successful change is finding the problem rather than starting with a solution. If you can understand the problem, you want to solve without a solution already in mind then you have a better chance of success. This is because you may lead the problem down the wrong path. Engage with the people you’re working with on the problems that they have today. Approach the problems by saying the problem without giving any solution. The easiest ways to make people thirsty is to find problems with them. Forward framing is truly understanding what it looks like after you’ve achieved your goal. When you understand where you want to get to, look at how you’re going to get there by finding the problems and see how far away you are. BEST MOMENTS ‘You have to start with the problem’ ‘The thirstier you can make them, the easier it will be’ ‘It’s not about solving problems; it’s about finding them.’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
25/11/199m 5s

Holding up a Mirror

‘Have a look in the mirror and ask yourself how much of an impact you have on the team you lead.’ In this episode Lee explains the importance of not pointing the necessarily at your team but looking at what you can do yourself. This is to help develop them so you can all work towards the same end vision. KEY TAKEAWAYS Irrelevant of the amount of time you’ve been in your position for, be aware that all of your actions have an impact on the team you lead. It’s a lot easier for people to point their finger at someone else at what they’re not doing right. But it’s easier to point that finger back at yourself when there’s a mirror in front of you. You need to consider whether you all have the same clarity of the vision you all should have. Consider the impact you’re having on other people before you try to point your finger at anyone or you say anything. You have to work with what you’ve got in majority of situations and you don’t get a choice. So it’s important to have a look at yourself before anyone in your team. It’s about making people and developing them so that you’re all working towards the same end goal. Understand where your focus is, ensure it’s on making people not pointing your finger at them or things that don’t work. BEST MOMENTS ‘How often do you look in the mirror?’ ‘People have a different interpretation of impact’ ‘Are you staying true to the direction you’re going in’. ‘They make products by making people’. VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
18/11/199m 21s

You Can Do It Too – With Richard McCann

Today Lee talks to Richard McCann, one of business, and life’s great survivors, who’s overcome horrifying personal tragedy to raise himself up to the top. In the wake of tragedy, Richard discovered a resilience he never knew possible, and recognises his path back as the making of himself. In this very special episode, Richard discusses his incredible story, his outlook, his vision, how to overcome your fears, and his top presentation tips! KEY TAKEAWAYS In the wake of his mother’s death, who was killed at the hands of the Yorkshire Ripper, Peter Sutcliffe, Richard found himself falling into a spiral of depression and self-abuse.  Pulling himself out of this dark beginning began in earnest when he emerged from prison in 1997 and fought past suicidal feelings in order to write his story so far. This started him on the road to prosperity and success. Repetition is the best tutor. Your brain learns through experience. The more you do anything, the more you learn that it’s nothing to be scared of. This is how Richard became such a successful speaker. A motivational speaker is someone who can tell a story in such a way that it inspires the listener to apply the key lessons to their own lives, and to feel improvement in some way. If you knew your time was limited, what would you do with it? We only have so much time here, and yet we waste days so often. We should treat each day with care. The key areas of public speaking are:  Eye Contact - Make your audience feel as though you are speaking to them personally. Meet their eyes for a few seconds. Vocal Variety - Raise your voice, slow it down, add speed and variety. It keeps the passion alive in the content. Storytelling – People need stories in order to remain engaged. It ensures that the listener uses their imagination. BEST MOMENTS ‘I love Mondays!’ ‘When you join all those turning points together, it makes a massive difference in your life’ ‘If you’re scared of spiders then keep holding them. You soon learn that there’s nothing to be scared of’ ‘Everyone has a story’ ’So what!’ ‘He got comfortable with being uncomfortable’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE GUEST Richard McCann is one of the UK’s leading inspirational speakers, having now delivered over 2500 presentations globally. He’s a multi-award-winning speaker as well as a Times no.1 bestselling author. His ‘You Can Do It’ keynote presentation centres on the fact that no matter how difficult life gets, there is a way through it, and no matter how serious the challenge becomes, anything is possible with the right mindset. It’s a talk that everyone can take something from, whether or not they are experiencing change, adversity or just the pressures of living day to day. Richard was born into poverty, listed on the "At Risk" register and then lost his mother when he was just five years old. That led to a brief placement in a children's home until he went to live with his estranged and often violent father. After leaving school with no qualifications, low self-esteem and little confidence, he joined the army. When that didn't turn out well and he was kicked out, he turned to drugs before finally reaching rock bottom, a failed suicide pact with his sister. Richard’s turnaround has been remarkable, but whilst sharing his story, Richard inspires audience members to look at their own lives in a different way. He allows them to put their own challenges into perspective and understand their own potential inside. Richards websites: http://www.icanlive.co.uk http://www.richardmccann.co.uk   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
11/11/1946m 18s

Break the Rules

It doesn’t mean that ALL rules will work out fine every time in the long run. You need to acknowledge the fact that even though they’re placed in the environment or situation you’re in, they can be flawed too. There are times that you got to break them rules! In this episode of the Business Problem Solved Podcast, Lee shares some stories of successful individuals who needed to question the existing rules and devise a new plan just to get to their destination. He tells the stories of Cliff Young who broke the rules, but broke a record, Arnold Schwarzenegger who lives by this motto, and the book he’s read recently. KEY TAKEAWAYS Rules help a home, a workplace, an event, a game, a meetup, or whatever, to make things more orderly. Sometimes, rules can be the very reason why you’re not moving forward. Yes, it is there to help you make plans and decisions easily, but what if the situation changes due to some factors? There’s no reason to stay on a path that isn’t working of you anymore. Cliff Young is a great example of how breaking rules absolutely helped him in his life. He was known for being an ultramarathon winner at 61, but before that, he was a potato farmer. He broke so many rules. He ran through the night, and during the marathon, he didn’t wear the usual sportswear—he wore dungarees. BEST MOMENTS “Rules are not truce. They’re convenient shorthand for the truth.” “What rules can you break? What rules can you overcome?” VALUABLE RESOURCES Free Content from the 50th episode! ly/BPSP50 How to Think Like Einstein: Simple Ways to Break the Rules and Discover Your Hidden Genius by Scott D. Thorpe ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
04/11/1910m 13s

Being Your Authentic Self With Angela Cox

Welcome to Business Problem Solved Podcast! In this episode, Lee talks to Angela Cox, an award-winning Life & Business Coach. Angela has also published books that have inspire other people to take care of their physical and mental health. Aside from this, Angela is known for having an unconventional (and yet very effective) approach when helping businesses thrive and grow. She lets us in how empathy and balance in each individual can help the business in the long run. She also shares her personal stories and some insights about self-talk, reframing negative thoughts, and preventing self-sabotage. You also get to meet Miss Meddler, her inner critic, so tune in. KEY TAKEAWAYS Angela was diagnosed with post-traumatic stress disorder (PTSD) in 2017 caused by childhood trauma. When she was building her career, having such mental health disorder was trickier compared to other people. And to add, she was also a known mentor in her organisation. So, she had to put in the effort and fight every day. After recognising how difficult it was to keep up with life under such diagnosis, she wants to help others are on the same journey as she is. That’s why she prefers mentoring over coaching—some people need the guidance while they traverse their journey. People who self-sabotage consume things excessively and hurt others. They hate to intimacy and are afraid to mess things up. Angela believes in the power of self-talk. She actually has an alter ego/the voice in her head who helps her understand and balance things, so she can act mindfully. STARS – Angela’s trick on how to reframe negative thoughts in the moment. Step back. Train your lungs. Acknowledge how you feel. Reframe it. Say it out loud. What’s the #1 business problem that need to be solved? According to Angela, it’s the lack of authenticity. Many are subservient, which is not a forward-looking trait at all. How does one become authentic? Lean on to who you are. Get comfortable in making mistakes. BEST MOMENTS                  “Happiness comes from inside of us.” “Nobody can make you feel small.” “Self-talk is where it all starts.” “You’ll know at your deepest core level that you’re not showing as yourself.” VALUABLE RESOURCES Free Content from the 50th episode! ly/BPSP50 Enough: This book proves you can achieve anything if you believe you are Enough by Angela Cox | https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J ABOUT THE GUEST Angela Cox is an award-winning behavioural change Life & Business Coach and a best-selling self-help author. She’s got clients around the globe who she offers her expertise in personal coaching, stress & burnout management, business coaching, mindset developing, and many more. Official Website - https://angela-cox.co.uk/ Instagram – https://www.instagram.com/coxange78/ Facebook - https://www.facebook.com/mindsetmentorangelacox/ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
28/10/1944m 58s

THE BIG FIVE 0 - Summary & Gift!

FREE VIDEO LINK: bit.ly/BPSP50 This is a special episode as it’s the 50th! In celebration of reaching the 50th episode Lee will be giving away some more great content in the bit.ly link down below. Alongside this in this podcast episode he will be recapping on the knowledge shared so far throughout his podcast.  KEY TAKEAWAYS  We’ve covered the 5 D’s which are so important because when I’ve dissected change initiatives it’s come down to these five things.  The three life lessons from Lee’s friend Chris showed us what important things he’d learned once reflecting on his life.   Happiness has been a topic of discussion on several of this podcasts episodes. Lee’s asked you how happy you are and then given several tips on how you could improve your happiness.  50% - 60% of you said you were ok. 35% of people said that they were happy. 10% - 15% of people said they were unhappy. When we asked how often you want to be happy the answer is always between 80% - 100%.  You have a choice of whether you’re happy, sad, angry or disappointed etc… at something. So your thinking drives your behaviour because you have a choice.  The definition of culture is everything that happens behind closed doors. If you’re a leader, then you’re responsible for the environment you set.  Finding problems is more important than solving problems. Don’t measure your success on the number of problems you solve but instead, the number of problems you can find.  When you set a goal then make sure you have an emotional attachment to them because you’re more likely to achieve them.    BEST MOMENTS  ‘Always be yourself. Make good friends. Time is limited’.  ‘You shouldn’t try to be the best in the world. You should try to be the only person’.  ‘Be authentic, there’s only one you’.  ‘How long and how much do you allow things to effect how happy you are’.  ‘Make products by making people’.  VALUABLE RESOURCES    Business Problems Solved Podcast  Bit.ly/BPSP50    ABOUT THE HOST    For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.     CONTACT METHOD  You can contact Lee Houghton on 07813342194  Lee@leehoughton.com   https://www.linkedin.com/in/lhoughton/
20/10/1914m 37s

Is This The Secret To Personal And Business Success?

In this episode, Lee talks you through one of the most important D’s in his 5D Change Model, and the key component which he believes, has led many on the road to their own personal and business success. There are many processes, formed and perfected by those who have trod the path before us. Today Lee leads you through several examples, looking for the definable connection between them all that may take you toward the path to success. KEY TAKEAWAYS Lee's 5 D’s:  Desire / Discover / Dedication / Deliberate Action / Delivery Arnold Schwarzenegger’s Six-Step Model is: Trust yourself and set a vision / Think big and don’t be afraid to fail / Work your butt off / Ignore the naysayers / Break the rules / Give back Napoleon Hill’s 13-Principles: Desire / Faith / Auto-Suggestion / Specialised Knowledge / Imagination / Organised Planning / Decision / Persistence / Power Of The Mastermind / Transmutation / Subconscious Mind / The Brain / The Sixth Sense Kotter’s 8-Step Change Model: Creating Urgency / Forming A Coalition / Creating A Vision / Communicating That Vision / Empowering Action / Creating Quick Wins / Building On The Change / Making It Stick What these processes all seem to have in common is the creation and desire early on, as well as an emotional journey throughout. If you lead a team, or if you’re introducing a change, is there a desired destination? Is there an emotional resonance that will lead people toward that destination? If you want to know how your team feels about change, then ask them. What are the things they’re happy about? What are the things they’d like to stop doing? What would they like to start doing? BEST MOMENTS ‘What all of those have got in common is creating and having desire’ ‘Do you have clarity in where you want to get to?’ ‘What are the things that they would like to stop doing?’ ’They all start with understanding where you want to get to' ’Start with the end in mind' VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
13/10/198m 53s

The Power Of Moments – with James Perryman

James Perryman’s career was born in the corporate world. But after experiencing disillusionment at the culture there, he soon came to realise that something was missing. Hard work was not being recognised. But how to ensure that this happened? After dealing with mental health issues stemming from his experiences in business, James decided to try a different approach, and now spends his time helping businesses to understand why their teams aren’t performing to their full potential, and how they can turn their businesses around. James joins Lee today to discuss his journey, the true meaning of culture, and the practical ways in which you can take your business to the next level. And there might even be a bad joke or two along the way… KEY TAKEAWAYS James was a part of corporate life for over twenty years, and felt frustration at the lack of opportunities offered in return for his endeavours. He soon came to realise that his network was ill-matched, and that the culture of business at that time was not conducive to rewarding hard work. It’s very easy to procrastinate when it comes to your physical health. You can tell yourself you’re too busy to exercise, and that you don’t have time to take care of yourself, especially if business is going well. But you need to take your opportunities where you can. Walk. Jog. Move whenever you can. Culture is about the story of your business. It’s about how your business looks to new eyes, and how they would see your business working. The biggest problem that needs to be solved, in James’s opinion, is that businesses don’t seem to enable people to take control of their own career, and to give them a sense of agency when it comes to development. Giving people time and space will empower your people to such an extent that they will end up using their own time to concentrate upon personal development. Making it engaging, and part of their own personal initiative, will turn it into a passion instead of a chore. BEST MOMENTS ‘You’ve got to do good work. You've got to do well. But you’ve got to let people know you want to progress’ ‘A moment is really significant’ ‘It’s about your mentality and your approach’ ‘You’ve got to have a really exciting story to tell’ ‘I’m going to say… fruit' VALUABLE RESOURCES   Business Problems Solved Podcast Momentus - https://momentus.uk.com/about/ James Perryman LinkedIn - https://www.linkedin.com/in/jamesperryman1/?originalSubdomain=uk ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
06/10/1943m 58s

The  ‘Lean’ Strategy, looking for and solving problems in business - `interview with Michael Balle, bestselling author

‘To make products we have to make people’ I’ve been studying that phrase my entire life’ In this episode, Lee is speaking with Michael Balle, bestselling author and executive coach with twenty years of experience in Lean research and practice. Lee and Michael discuss how the ‘lean’ strategy works in business, why it is so different and how it can positively change your business and success. They explore what ‘lean’ is, being people-centric and learning from everyone in this fascinating interview which has something for everyone in business, listen in now to find out how to engage and involve others effectively.   KEY TAKEAWAYS The ‘lean’ strategy Most consultants are obsessed with the idea of the process and they do a blend of reengineering and lean. They look to improve and accelerate the process but it has nothing to do with the people. Brilliant leaders are expected to have a brilliant strategy and execute it. Lean thinkers start not by solving problems but by finding problems. Some problems are structural and they will always be there but if you face them and build your strategy on this thinking you will be altering the way your mindset when approaching problems. We are implicitly taught to be masters of our fate but if we look at the world in a more Asian way we recognise we are challenged by the world around us and it’s about the way in which we respond and how we learn from our responses that develops our thinking. In ‘lean’  the helicopter mode involves looking at a situation with the widest view and then in the minutest detail. The process of moving up and down from the big picture to the smallest detail promotes interaction between management and the people on the front line. Trust When you create trust both elements bring different things and this results everyone being able to see things in a very different way. We are biased to trust people we like and when we meet people we ask ourselves what are the other persons’ intentions towards me? can they carry it out and are they dependable? Growth mindset people think that doing something new and learning is worth doing whilst fixed mindset individuals already think they know everything they need and are concerned with how they are viewed by others. In a team with trust, the individuals will understand the different individual viewpoints.   Problem-solving is the place where trust will happen as a result of people working together and learning to understand each other. The challenge There is a layer of cost in business that is caused by our misconceptions it's not what you don’t know it’s what you think is true that isn’t – your misconceptions. In ‘lean’ you discover your misconceptions.   The key to ‘Lean’ It is a thinking strategy, a cognitive strategy it’s the way you go about solving problems, not the solution you can apply. It’s  a set of tools you can use on yourself to discover things you didn’t know before. In the lean strategy; You begin by finding problems, You face the big problems, You frame them in a way everyone understands, Everyone can participate in solving the problems. It’s a people-centric strategy. It’s a more human way to run companies - people are more engaged and involved in their company. In order to learn you have to treat problems and people as singular,  in doing this you deepen your understanding humanly which gives you new insights. You don’t apply ‘Lean’ you practise ‘Lean thinking’ and you see your own perspective on things change radically.   BEST MOMENTS ‘The bottom-up or top-down approach is completely in the old paradigm’ ‘Every Lean tool in Toyota is a tool to help you think more deeply about the problem. When you learn to think more deeply about the problem you can think more deeply about everything else’ ‘We could teach everyone to think differently in order to be able to solve the problems’   VALUABLE RESOURCES Business Problems Solved Podcast The lean Strategy book by Michael Balle, Daniel Jones, Jacques Chaize, Orest Fiume The Lean Strategy website   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
30/09/1952m 1s

Are You Looking Forwards or Backwards?

In this episode of Business Problems Solved Lee discusses the importance of looking forward rather than backwards and how it can have an impact on your leadership and team. Lee also explains the way in which you should do this, listen to this episode to find out more… KEY TAKEAWAYS How much time do you spend looking forward compared to time spent looking backwards? When we asked people whether they believed their meetings were focused on the future or the past, 90% of people said the past. These meetings were often based around performance. If you’re a leader of a team or a business owner, you should be looking forward as much as possible. Yes, you may need to look into the certain details from the past however the majority of your time should be looking forward. Review how much time you’re spending looking forward compared to how much time you’re looking backwards. Try to look 90% forward and 10% backwards. Set a direction and navigate around new problems for today. Yes, you still need to reflect and look back but only to help you come to a conclusion of how you’re going to over come your problems for today. BEST MOMENTS ‘You should be looking forward as often as possible if you’re a leader.’ ‘You should be focusing on today and now’. ‘Look forward more.’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
22/09/198m 33s

Rules For Rockstars – with James Dodkins

Lee talks to James Dodkins, known throughout the business world as “the customer experience rockstar”.  James has founded Rockstar CX, and has travelled the world to talk to people about his two passions, rock music and customer experience, energising and empowering his many clients, including Disney, Microsoft, Lego and IBM, about how they can deliver a “Rockstar” customer experience of their own. Listen as James shares his story, his ideas and his experience with you, in this very inspiring “one night only” gig… KEY TAKEAWAYS Everything that James learned about the business world came from the music world, while he was part of a successful rock band. As such, he invented his business persona based on his own view of them. When James decided to shed this invented image and apply his own touch to business, he found true success and happiness. A customer experience is the sum of the interactions, the thoughts, the memories and feelings that they experience on the journey towards achieving a particular goal, while dealing with your company along the way. It’s important to remember that we should be considering not their interaction with our company, but with the ones who’ve come before and will come afterwards. Each experience impacts the next. People should stop asking their customers what they want. Businesses should understand their customers at such a deep level that they know what their customers need. There are certain ways of talking to customers. But we should also talk to the people who are serving them. Talk to the people who interact with your customers on a daily basis. Proactive Experience Recovery (PXR) is something all companies can be doing more of. It is the pre-emptive recovery of a negative experience by a customer, that often results in good will. In order to use PXR effectively we must: Identify the things that cause dissatisfaction Monitor the experience in the experience Communicate to the customer that you are aware of issues Put it right. BEST MOMENTS ‘It’s kinda the same, but people don’t buy you beer as often’ ‘You shouldn’t try to the best in the world at what you do. You should try to be the only person in the world who can do what you do’ ‘In order to achieve a successful outcome, what they need is very, very different to what they want’ ‘Don’t listen to ABBA. Don’t eat olives' VALUABLE RESOURCES   Business Problems Solved Podcast Twitter: @JDODKINS - https://twitter.com/jdodkins LinkedIn: https://www.linkedin.com/in/jamesdodkins Instagram: @thecxrockstar - https://www.instagram.com/thecxrockstar/ Rockstar CX - https://www.rockstar.cx   ABOUT THE GUEST James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar’. Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James is one of the world’s top customer experience influencers and content creators. ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
15/09/1946m 8s

2 Questions ANSWERED About Problem Solving

Lee answers 2 questions that he is commonly asked in regards to problem solving. One of which is whether they are solving enough problems. Listen to this episode of Business Problems Solved to find out more… KEY TAKEAWAYS Are we solving enough problems? Having meetings are for discussing what went well and what didn’t go well and how you can prevent things not going well again. In these meetings have a look at whether they’re actually identifying problems to solve. If you’re running into the same problems day in day out, try to understand why you’re not discovering new problems. How much data is enough data to have a problem solving event? This depends on the size of the problem you’re looking to solve. If you have data that points you in the direction of where a problem has occurred, then that’s enough data to start problem solving. Understand by going to see the areas where there are issues. Sometimes one person’s opinion is enough to understand. BEST MOMENTS ‘In order to solve problems, you need to find problems that you can solve effectively.’ ‘Make sure you have the system set up right to enable you to find problems to solve.’ ‘If you’re asking whether you’re solving enough problems, the answer is no you’re not finding enough problems. ‘Problems aren’t solved in meetings; problems are solved in the the workplace’ ‘You don’t know whether that’s a perceived problem or a real problem until you see yourself.’ VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
08/09/199m 48s

What Is Success? – With Sonya Looney

Lee talks to Sonya Looney, World Champion Mountain Biker, Writer, Podcaster, Professional Athlete, Keynote Speaker, Apparel Designer and Author! Sonya has joined Lee to talk about the value of figuring out your journey as you go, the importance of remembering your purpose, how to set effective goals, and the empowering stories from her own life that have contributed to her inspiring success. KEY TAKEAWAYS Be willing to figure out your journey as you go. The job you have is not necessarily the one that defines you. Who know what\’s around the next corner? Define your purpose. What do people want from you? It’s important to remember why people are reaching out or following you on social media or in life, and making sure you deliver. Remember that some things in life are in your control, but so much of it isn’t Chasing downloads, or aiming for a number of Facebook Likes is something of a lottery and depends not on you, but on other people. Work on the things you can control. Confidence comes from small glimpses of what you’re capable of. That’s why perseverance is key. Comparison can be helpful, especially when you’re starting out. But it can lead to un-healthiness in lots of ways. You need to become comfortable in your own skin and make your journey as original as possible. Getting started in business, as well as scaling it when it does begin to grow, are the main problems that need to be solved in business. Scaling, in particular, is a huge challenge. It’s the point at which your idea, your project, becomes the project of so many others. Mindfulness and meditation are a wonderful tool that enable you to recognise the voices in your head. Listening to, and feeding, the negative voices there will lead to a more negative existence. Be aware of what your passion is costing you. You can overdose on the things you love, which can lead to burnout. Love the things you love. Focus on creating content that will help people, and if you’re adding value, instead of chasing numbers, then people will come! BEST MOMENTS ‘It might be easier to ask you what you don’t do’ ‘Changing people’s lives is really powerful’ ’Those are the things that change your life, not the outcomes’ ‘You have to work up to the bigger things by taking on the smaller things’ ‘Which wolf wins? Whichever wolf you feed' VALUABLE RESOURCES   Business Problems Solved Podcast Sonya’s Website - https://www.sonyalooney.com/sonyas-story/ The Sonya Looney Show - https://podcasts.apple.com/gb/podcast/the-sonya-looney-show/id1233067098   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
01/09/1939m 53s

Difference between being GOOD and GREAT

In this episode Lee explains exactly what makes people great at performing or doing what they do and how you can apply it into your personal or professional life. He also covers how you can get people to remember things that you want them to remember, especially when performing on stage. KEY TAKEAWAYS How many times have you been surprised when watching a talent show then wondered why the ‘best’ singer hasn’t won? There’s 2 types of emotion in this regard, the emotion that you feel and the emotion that you make other people feel. If you’re going to achieve your goals you have to attach a piece of music that you have a emotional attachment to, so you feel something. A desire is stronger than a want or need because you have an emotional attachment to that thing. So the lessons you teach should have emotion attached to them so your audience remembers clearly what’s been discussed. If you can get your audience to resonate with your message and story you’re getting across and you want them to feel as much emotion as possible. The more emotion, the better the performance. If you can get your customers or staff to feel emotion towards your business, then they’re more likely to be motivated to buy into your business. If you want to be great, then the key is getting people to feel positive emotions. BEST MOMENTS ‘If it was me I’d remove the letter X from Xfactor and replace it with ‘emotion’’ ‘Link emotion to your goals.’ ‘Take your audience on an emotional roller coaster.’ ‘The difference between being good or being great is emotion’ VALUABLE RESOURCES Liquid Thinker The Barcelona Way by Damian Hughes The Winning Mindset: What Sport Can Teach Us About Great Leadership ABOUT THE GUEST Professor Damian Hughes is an international speaker and bestselling author who combines his practical and academic background within sport, organisational development and change psychology, to help organisations and teams to create a high performing culture. He is the author of eight best-selling business books, including Liquid Thinking, Liquid Leadership, How to Change Absolutely Anything, How to Think Like Sir Alex Ferguson, The Five STEPS to a Winning Mindset and The Barcelona Way: Unlocking the DNA of a Winning Culture. He has also been nominated for the 2007 William Hill Sports book of the year award for Peerless, his biography of boxing great Sugar Ray Robinson. In 2009, he co-authored a critically acclaimed biography of boxing legend, Thomas Hearns in Hitman: the Thomas Hearns Story. In 2013, his latest biography, Marvelous Marvin Hagler became the UK’s bestselling sports biography. He was appointed as a Professor of Organisational Psychology and Change for Manchester Metropolitan University in September 2010. He is currently serving as a member of the coaching team for Scotland Rugby Union and Canberra Raiders. His innovative and exciting approach has been praised by Sir Richard Branson, Muhammad Ali, Sir Terry Leahy, Sir Roger Bannister, Tiger Woods, Jonny Wilkinson and Sir Alex Ferguson. ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/ Facebook: www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram: www.instagram.com/the_business_problem_solver/?hl=en YouTube: https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
25/08/1910m 20s

Learning 'The Barcelona Way' With Damian Hughes

We don't always notice it, but every business has its own culture. Your business culture can easily tell you how you’re progressing in achieving your business goal. The truth is, if it does not encourage creativity, commitment, and dedication, then don’t expect high performance from your team. So, how do we change this if we see this happening? In this episode of the Business Problem Solved, Professor Damian Hughes talks to Lee about how we can create and maintain healthy company culture. Meeting your business objectives will come easier if you incorporate Damian’s strategies. Discover today how you should act as a leader, who you should select for your core cultural architects, why choose the commitment culture among others, what’s the importance of every individual’s soft skills, and many more. KEY TAKEAWAYS What is culture? Culture is how people behave when no one’s watching. It’s not about having support or necessary punitive measures in place. It’s about being transparent on how people should behave like. People is always at the centre of how stuff work inside your business. Learning how to manage your team and communicating with them effectively will bring great benefit to attaining business goals. Being patient while providing substantial leadership is very important if you want to keep a team that is always hungry for success. Remember that when you take risk, it’s either you win or not. But never think you and your team didn’t get any value from it. There is learning and growing that happened when you made that step. Soft skills (based on personality) are as important as the hard skills (based on technical knowledge). This is the #1 problem that businesses face—they undermine its importance. Cultural architects are people who ‘carry’ the culture. They pass it on to people. They based their solutions and decisions on their identity. But be careful on choosing your own cultural architects so you get your desired outcome. Decision paralysis can be prevented if we limit the choices. Ambiguity is not good for your business. Communicate with them the top key things that they should focus to attain. Commitment Culture is the most sustainable type of culture; it results to a more guaranteed success. Commitment culture is having behaviours and a clear sense of purpose. Th 3 levels of Commitment are rationalisation, desperation, and inspiration. BEST MOMENTS “Talent is the first step in getting in an organisation—behaviour and culture are what keeps you there.” “My job is to almost help the coaches create that environment where people feel they can come in, flourish, and perform their best.” “How do you think you will get better and make great leaps of improvement if most of the performance are driven by the soft skills and you don’t spend enough time in that area?” “If you want to change the culture, you don’t need to change everybody—you just need a core group of cultural architects.” “It isn’t about confronting bad behaviours, it’s about rewarding good behaviours as well.” VALUABLE RESOURCES Liquid Thinker The Barcelona Way by Damian Hughes The Winning Mindset: What Sport Can Teach Us About Great Leadership ABOUT THE GUEST Professor Damian Hughes is an international speaker and bestselling author who combines his practical and academic background within sport, organisational development and change psychology, to help organisations and teams to create a high performing culture. He is the author of eight best-selling business books, including Liquid Thinking, Liquid Leadership, How to Change Absolutely Anything, How to Think Like Sir Alex Ferguson, The Five STEPS to a Winning Mindset and The Barcelona Way: Unlocking the DNA of a Winning Culture. He has also been nominated for the 2007 William Hill Sports book of the year award for Peerless, his biography of boxing great Sugar Ray Robinson. In 2009, he co-authored a critically acclaimed biography of boxing legend, Thomas Hearns in Hitman: the Thomas Hearns Story. In 2013, his latest biography, Marvelous Marvin Hagler became the UK’s bestselling sports biography. He was appointed as a Professor of Organisational Psychology and Change for Manchester Metropolitan University in September 2010. He is currently serving as a member of the coaching team for Scotland Rugby Union and Canberra Raiders. His innovative and exciting approach has been praised by Sir Richard Branson, Muhammad Ali, Sir Terry Leahy, Sir Roger Bannister, Tiger Woods, Jonny Wilkinson and Sir Alex Ferguson. ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
18/08/1948m 24s

How Happy Are You?

In this episode of Business Problems Solved Lee discusses a recent observation he made that relates performance with happiness. Listen into this episode for tips on how to improve your happiness and performance… KEY TAKEAWAYS Think back to one of the 5 D’s – Desire, have the desire to be happy. Recently Lee asked a group of people how happy they were. 30% said they were happy, 50% said they were ok and the other 20% said they weren’t happy. Lee then continued to ask what percentage of time would someone want to be happy and majority said 80%. In order to become happy or improve happiness, try to recognise what makes you happy and do more of that. Very little people were doing anything to improve their happiness. Starting something new and keeping up the same momentum as when you started that thing can help improve happiness. Ask yourself are you putting yourself first or your business first. Ensure you’ve got the right balance. BEST MOMENTS ‘What things are you doing that make you happier right now?’ ‘How often do you put aside the things that you want to do for you?’ ‘If you’re happier in yourself and have a happier state of mind, you’re more likely to perform better.’ VALUABLE RESOURCES   Business Problems Solved Podcast http://i2ihq.com   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
11/08/197m 13s

From Impossible To Inevitable – with Michael Finnigan

In this episode, Lee is in conversation with Michael Finnigan, a proud descendant of Chorley in Lancashire, and one of the standout business coaches around today. His boundless enthusiasm, incredible wealth of insights, and optimistic energy instantly marks Michael out as a coach that businesses and entrepreneurs want to work with. In today’s show, Michael talks about his incredible journey so far, the unbelievable opportunity that began his road to success, his “impossible-to-inevitable” system, and the infectious joy he finds in helping people to achieve their potential. KEY TAKEAWAYS Michael’s experiences have ranged from working with Russell Crowe’s Australian rugby team, to the Manchester United Football squad; from working alongside the British Army to helping Rolls-Royce achieve a 1.2 billion pound profit. Michael’s big chance came when he was plucked from obscurity to become the protégée of a pair of billionaire business minds, who saw in Michael something special. Since then he has continued to carry on their legacy of making sure the world is being made a better place. Michaels’ programme is called I-To-I, Impossible To Inevitable. His main focus is to take people with goals that others may consider impossible to achieve, and then create a mindset of inevitability that simply make these goals happen. Michael’s first real client was snooker player, Jimmy White, whose life was in tatters. Taking on such a high-profile client at the very beginning would have daunted many people, but Michael believed in himself so much that the fame of the client didn’t matter. This self-belief, couple with a little luck, has been the main driver in Michael’s incredible career. One of the core concepts behind Michael’s business is that his clients will always be supported, no matter what the issue and no matter how much time has passed.  It’s a strange but common phenomenon that the smaller the crisis, the longer we spend in anxiety over it. If it’s a large crisis, we set ourselves to action and get it solved. Too many people spend too long seeking recriminations for smaller problems. As a leader, it’s your job to unlock the potential of your employees. Don’t let them settle for what they can do, but aim for what you know is possible. A bad day is a choice. There’s no such thing as a bad day, only a bad hour. Worrying and defeat are in your control, and don’t help to solve anything. You’re always better off going big. Our greatest fear is not that we’re inadequate. Our greatest fear is that we’re powerful beyond measure. Playing small does not serve the world. BEST MOMENTS ‘I work with people on the psychology of excellence’ ’The curse is to be reasonably good at something - you’re not bad enough to be fired, but you’re not good enough to be able to tell yourself that this is why you were put on the earth’ ‘You’re a bit young for a mid-life crisis’ ‘We’re partner. You’ve invested in me. I’m going to be there when you need me’ ‘You’re going to be brave, strong, dynamic, clever!' ‘Boldness has magic, mystery and means in it’ VALUABLE RESOURCES   Business Problems Solved Podcast http://i2ihq.com   ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
04/08/1949m 48s

Changing A Culture

In this episode of Business Problems Solved Lee discusses how to change a company’s culture by understanding what exactly what good culture is, what causes good or bad culture and the small changes you can make to people’s thoughts and behaviours within an organisation. KEY TAKEAWAYS It is far easier to change a small company’s culture than a big company’s, simply due to the fact that you need to change more people’s thoughts and behaviours. Understand what good culture looks like. Having a routine of good habits in a company is a great way to achieve a highly effective culture, stacking a combination of good habits will feed new habits which will, in turn, improve company standards.  Understand where you are now. Try walking around your business to get a feel of how people act and behave when you’re not around, this will give you an insight as to where improvements can be made and which behaviours can be challenged. Understand the thinking that has driven the current state. Consider how your leadership style could be a direct reflection of the environment and current culture of the business, think about what you can change about yourself, develop a strategy to change the way of thinking.   BEST MOMENTS ‘To change a habit you need to change people’s thoughts’  ‘Culture is what people do when nobody is looking’ ‘One habit leads to another habit’ ‘Changing culture starts with you, the leader’ ‘When you can understand the thinking that has created the environment, then you can challenge and change’  VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com mailto:Lee@get.knowledge.co.uk https://www.linkedin.com/in/lhoughton/
28/07/199m 32s

Krystyna Lennon- The Worlds BEST Hypnotist

Marketing strategies uses hypnotism. Tony Robbins is a hypnotist. Everybody can be hypnotised almost every day. Do you believe? In this episode of the Business Problems Solved Podcast, Lee interviews Krystyna Lennon, tagged as the World’s Best Hypnotist by CBS and also an international coach and speaker, about how hypnosis can help bring forward solutions to some business problems. Hypnotherapy brings clarity and focus on your goals, so you can do things effectively. And, if you have limiting beliefs, which are holding you back, start identifying and avoiding them. Discover more about how it works and what are its benefits today when you tune in. KEY TAKEAWAYS Krystyna used to suffer from anxiety and depression, but counselling didn’t really cure them. So, she explored the realms of hypnotherapy. Also, hypnotherapy helped her have a pain-free delivery with her son. Identify your limiting beliefs. What happened to you in the past that has caused to lower your self-esteem and confidence doesn’t have to be your template for now and your future. Is hypnosis real? It’s proven to have worked already. Everybody can be hypnotised. Krystyna’s advice for businesses: Have an unstoppable mindset and remove all limiting beliefs. Krystyna has noticed how businesses price their services too low or too high relative to the quality of what they offer. It’s easier to convince your audience if you link emotions. It becomes more familiar to them so it’s more effective. BEST MOMENTS “If you have the skills and the knowledge that other people have but you aren’t earning as much as them, then there’s something wrong with your mindset.” “Your thoughts actually are creating how you feel.” “We are our thoughts. You can think yourself of being happy, strong, and confident.” “Advice in general is terrible unless you know your subject.” VALUABLE RESOURCES https://krystynalennon.co.uk/ ABOUT THE GUEST Krystyna is an inspirational and motivational speaker. Her ‘Take Back Control’ methodology is used to alleviate anxieties, fears and self-sabotage and move through to clarity, direction and success.       She regularly gets booked by many of the top corporations because her ‘Take Back Control’ talk, Training and one to ones, will give you practical, easy to implement transferable techniques that instantly deliver results and drive business performance. Krystyna has 20 years of executive coaching experience working with the world’s best brands to initiate change, inspire innovation and deliver growth. (Source: https://krystynalennon.co.uk/) ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
21/07/1956m 56s

Change Can be FUN

In this episode of Business Problems Solved Lee discusses change and how you can implement change within your business in a fun impactful way. Change isn’t always the most welcomed thing with different people therefore It’s important to ensure you know your team members well enough to know how you could change their thinking on the change to turn it into a positive, fun thing.   KEY TAKEAWAYS Improvement is about being fun, engaging and working with people to make today better than yesterday. It can be about increasing employee engagement. How many times have you heard people say ‘I don’t like change’? It’s no surprise if the change is not fun. No matter what type or the size of the change, some people will always go first and others will follow. Some will go all out whereas other will go half heartedly. So change is different for everyone. Leadership is about knowing your people and you should apply that to change; knowing how much change means to one of your team members. The four step model for change: Shock – Emotion - Learning – Forward Moving Challenge peoples thinking but do it in a fun creative way. A good way to do this can be by relating the change in work to a change outside of work. If you can create a simulation of change then that’s also a good way to make change fun. Introduce brain breaks which can help increase the level of engagement and energy again. Keep moving forward like water does.     BEST MOMENTS ‘Improvement doesn’t need to be boring. ‘Don’t tell yourself you don’t like change or you automatically wont like it.’ ‘Change is a personal thing.’ ‘Peoples barriers to change are different.’ ‘Everyone will go through the change curve in their own time.’ ‘If you understand your people you will be able to understand their barriers to change.’ ‘It’s all about getting people from one place to their destination.’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com mailto:Lee@get.knowledge.co.uk https://www.linkedin.com/in/lhoughton/
14/07/1916m 40s

Black Cloud Carriers AND EXCITING NEWS!

We’ve officially launched GET KNOWLEDGE After many months of hard work, we’ve built and launched Get Knowledge Ltd on Friday. This has been built on our values FACT (Fun, Authentic, Caring, Trust). Over the coming weeks, we have a host of exciting things in the pipeline to help leaders and change agents for their own personal development or the development of their team/organisation. We want to work with change agents, coaches and leaders of all levels. So get in touch using the links down below or on any of our social media! Get Knowledge Ltd KEY TAKEAWAYS There are 3 main types of people when it comes to change: Those that will change Those that won't change Those that say they can’t change Change starts with the individual themselves, their desires and attitude to actually change. So the category of ‘those who can’t change’ isn’t really existent. Clarify the reason why someone won't change and understand their mindset that’s driving their attitude, beliefs and values. Then focus on this to change their view on change. You don’t want to have a negative effect on the pro-change people so concentrate on the 80% of people who don’t want to change. It’s about not wasting your time and energy on trying to convince those people that won’t change because you’ll be fighting a losing battle. So work with the 80% of people who are willing and will change that maybe need a little convincing.   BEST MOMENTS ‘Not everybody wants to change and change is an individual thing.’ ‘There’s no such thing as can’t change.’ ‘Change starts with the individual themselves.’ ‘Create an environment that supports change.’ ‘Alienate the people who don’t want to change after you share the reasons for change.’ ‘Don’t waste a lot of energy on people who say they can’t change.’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com mailto:Lee@get.knowledge.co.uk https://www.linkedin.com/in/lhoughton/
07/07/1910m 21s

A Huge Apology!

In this episode of Business Problems Solved Lee explains how he’s reflected on the 3 life tips, that he was given from his friend Chris who has sadly passed away. Lee’s previously spoken about these 3 tips in episode 2 however in this episode he recognises that he’s given these 3 points injustices. Find out the lessons Lee’s learned upon reflection …   KEY TAKEAWAYS If you’ve listened to episode 2 where I spoke about my best friend Chris, who’s sadly passed away from cancer, I apologise. I asked his for 3 lessons from when he was reflecting back on his life that he would deem as the most important lessons: Always be yourself. Make good friends. Time is limited so act now Since I published this episode I’ve reflected on these three lessons and I believe that they have a deeper meaning than what I originally shared with you. So that’s what I’d like to apologise for. Always be yourself – Recognise that voice in your head when it talks you out of doing positive things. Respond after you recognise and be present in your emotions because if you react you’re not being yourself in that period of time. Make good friends – Create an environment of high trust so people feel confident to be open and honest with you. It’s about communicating successfully. Time is limited so act now – It’s all well and good saying you’re going to do something but it’s about really recognising what you want to do and creating habits. You don’t know when anything is going to happen so create those habits as soon as possible. Talk to yourself in a positive way. If you’ve not done what you needed to do yet I encourage you to take that first step.   BEST MOMENTS ‘The revelation that I had was that those three lessons I’ve seen much deeper’ ‘Always being yourself if much more than what what people think is authentic.’ ‘For me being yourself is being present in your head and being conscious of what the voice in your head is saying.’ ‘It’s important to make good friends.’ It’s about creating an environment so that people can trust you and you can trust them so people have confidence to speak out and be honest.’ ‘Ask yourself how much you want this habit to take place?’ ‘Positive thinking can’t help you do anything however positive thinking can help you do anything better than negative thinking.’ ‘Every change starts with you first as an individual.’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
30/06/1914m 3s

Recognise & Respond. DON'T REACT

Self and situational awareness, ‘recognise and respond rather than react.’   In this episode, Lee discusses and explains the importance of recognising and responding rather than reacting. He also explains how this can have a positive affect on your personal and professional life. Listen into this episode to learn more!       KEY TAKEAWAYS  Your body recognises a need and responds to it e.g. When you need food you get hungry. When you’re more aware of these signs it can help you personally or professionally.  A number of books, self-help podcasts and physical books mention being present in time. For me, this means driving the voice in your head rather than letting it drive you.     Someone with a negative attitude lets facts control their behaviour. E.g. if it’s raining they wont go play in the rain just because it’s raining.  Does your environment support recognising and responding? Ask yourself how to respond rather than react.  It’s all about creating an enabling environment of trust.   Be aware of how in control of your feelings you are. Ask yourself how in control of your feelings are you.     BEST MOMENTS  ‘If you can recognise you’re in this space then you can respond rather than react to it.”  “Being aware of that voice in your head, as often as you can be, is very powerful.”  “Being in control of that voice in your head will allow you to influence what it says which can affect your behaviour and the way you react.”  “Someone with a negative attitude lets facts control their behaviour.”  “Every response is an opportunity to learn and have responsibility.”  “Create a supportive environment and understanding the direction you’re heading in.”     VALUABLE RESOURCES  Business Problems Solved Podcast     ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.     CONTACT METHOD  You can contact Lee Houghton on 07813342194  Lee@leehoughton.com   https://www.linkedin.com/in/lhoughton/
23/06/1911m 47s

Creating a High Performing Team

What Makes a High Performing Team?  ‘If asked to name a high performing team many name sports teams because  you can see when they have achieved through the medals and trophies they collect’  In this episode, Lee explains the fundamentals required to achieve a high performing team in any arena.  He provides key strategies for teams in understanding their individual and collective roles as they develop into a high performing team.       KEY TAKEAWAYS  What actually makes a high performing team?  Having a shared goal  Each team member understanding their role in achieving the goal  A leader or orchestrater to support  These 3 things are fundamental in achieving a high performing team.  Each team is a collection of individuals, so each team requires something that is unique to them that is largely developed by them  Every team requires clarity trams need to understand what the shared vision is, and each team member must have that conveyed to them in a meaningful way  A high level of trust enables a high performing team.  What is it you need to do within your team to give everybody the confidence to be the best version of themselves every day.  How do they know they’ve had a good day?     BEST MOMENTS  ‘People are the biggest variable in everything we do’   ‘Nobody comes to work to do a bad job, but do we support them to do an amazing job  ‘Trust means different things to different people      VALUABLE RESOURCES  Business Problems Solved Podcast     ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.     CONTACT METHOD  You can contact Lee Houghton on 07813342194  Lee@leehoughton.com   https://www.linkedin.com/in/lhoughton/
16/06/199m 27s

Leadership Lessons From Klopp

‘They believed they could win, they believed they had a chance of victory, having a leader who instils confidence enables you to believe you can deliver’ In this episode Lee explores the ways in which Jurgen Klopp manages Liverpool and shares comments from him that demonstrate the underpinning principles any successful organisation should have in place. Listen in now to hear about the shared approaches for both business and personal development that make the difference.   KEY TAKEAWAYS ‘It’s not what people think  about you when you come in  its what people think about you when you leave’ He is saying the team has potential, that despite all the variables they can be successful When you deal with change every team and organisation is different because people are all different. ‘It’s only the professional game because of the fans, we have to entertain them, it’s our job to help them forget their worries for 90 minutes and talk for the next 3 days about it then  talk the  following 2 days about the upcoming game’ Your understanding  of the needs of the customer and having a relentless focus on delivering customer satisfaction and experience is what you need to do to be successful. Are your measures aligned accurately to what customers want? Having a true understanding of the needs of your customer is key to a successful business. ‘First  I have to talk to the players and find a common way’ People protect what they build, if you engage people in the solution it will be more likely to be sustainable. ‘Everything in life takes time, to be an adult takes time, to be a footballer takes time the only thing nobody gives time is development’ You have a vision as a business leader to get your business to a particular place. Everything takes time and communicating your understanding that  you understand it will take time is crucial. ‘We have to change from doubter to believer now’ He wants people to believe they can achieve and believe in themselves. Positive thinking will not help you achieve everything, but positive thinking will help you achieve more than negative thinking. The words that you say are really important The actions you deliver are really important Being congruent with words and actions is key we should all be developing an environment of trust where we can all be the best we can be.   BEST MOMENTS ‘The rule is better if you have 11 players doing something wrong, teamwork is pivotal’ ‘There are a lot of similarities between business and personal development’ ‘Having a true understanding of the needs of your customer is key to a successful business’             VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
09/06/1923m 49s

The Key to Sustainment

In this episode, Lee examines sustainment; its definitions and its effects. In a world of improvement, what does it mean to truly sustain? How many times have we been presented with an initiative that looks or sounds similar to one previously tried? How many times have you tried a diet, only to find yourself gradually slipping into bad habits? What makes an idea not just achievable, but sustainable? The answer lies within... KEY TAKEAWAYS Sustainment should always be seen as the next stage in any project. And a project should not be seen as completed until sustainment has been achieved. The 5S system includes: Sort, Set, Shine (or finesse), Standard, and finally Sustain. This methodology allows you to find a place for everything, and to ensure that everything remains in its place.  When we have achieved habitual behaviour based upon our goals, then we achieve sustainability. Forward framing - By focussing on where we need to be in the next 3 or 6 months, and gaining clarity on those goals, we can better achieve sustainability.  A true measure of sustainment is what happens when you are not looking. Have the measures and steps taken proved so successful that the process no longer needs maintaining? BEST MOMENTS “Sustainment means to keep up or keep going as an action or process” “Sustainment is about turning all of the desired behaviours into habits” “When behaviour becomes habitual we go from “maintain” to “sustain” “ “Sustainment is the key to successful improvement” VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
02/06/1910m 12s

Role modelling for change

‘If you are expecting the environment to change, the people to change, then the sooner you start role modelling and showing people the way, the sooner change will begin’ Lee shares key strategies to help change agents and leaders implement effective role modelling to drive forward change, listen in to find out more.   KEY TAKEAWAYS A role model is defined as a person who is looked to by others as an example to be imitated. Being a role model can help change initiatives whether you are a leader or change agent. Before beginning any change initiative it's vital to think about the end, not just the solution but also the environment you want to create. If you are delivering a change, is there an opportunity for you to display the behaviours that you want others to develop? It's often easier for people to buy into a concept if they can see it working for real. As a change agent, you need to help others to create new habits and the more people repeat a behaviour the more it becomes embedded. If you want things to change the sooner you role model the change the sooner others will begin to change. It's important that you start with yourself.   BEST MOMENTS ‘Change starts with you’ ‘Consider the habits you want people to display in the environment’ ‘You have to start somewhere, and people have to be able to see you doing the things you want them to do’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
26/05/198m 7s

Measure Mountain

Proper communication from the workers to the directors and vice versa is one of the critical things that could drive your business to success. And in this episode of the Business Problem Solver Podcast, Lee discusses Measure Mountain, a visualisation tool that can help you create and efficiently manage the hierarchy structure within your company. It’s essential that everyone involved are well-informed about what’s going on. When everyone’s in the know, high performance and determination can be expected. Discover how you could adopt Measure Mountain inside your business when you tune in. KEY TAKEAWAYS Questions you should ask yourself before setting a target: How much influence does a person who has a target actually have on achieving that target? What do we want to accomplish by having a target? What behaviours will having a target actually drive? Lee suggests you use his visualisation tool, ‘Measure Mountain’. On the bottom of the mountain are the frontline workers, and on the next level, it would be the team manager, then followed by the directors and so on. It follows the hierarchy, and everyone has to strive to get higher on this mountain. Key Learnings from Measure Mountain: The people at the bottom of the mountain are closest to the actual process. As you climb up the mountain, your conversations should be based on severity and time. Business owners should have discussions with his workers who know everything about the daily operations. BEST MOMENTS “Targets can create a narrow focus, so people only concentrate on doing the things that make them achieve their target.” “We need to lift leaders up to a level where they’re having conversations of a different type.” “If you’re at the top of that mountain, you can see farthest into the future. You need to be able to translate your key messages, strategy, the direction, the vision into something meaningful to people that can’t see as far in the future as you.” ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
19/05/1912m 6s

Why do CHANGE Initatives Fail?

Lee explains 3 key reasons why businesses fail, how you can overcome these pitfalls if they are to occur and why they’re so important.    KEY TAKEAWAYS   3 Reasons Why Some Businesses Fail  No perceived need for change – You need to know on every level why you’re making these changes. If there’s no need to change already within your business, then you need to find a need for change and change things in a meaningful way.  It’s not lead from the top and driven from the bottom – Ensure all layers of the organisation are pulling in the same direction. Create an environment where everyone is heading in the same direction for these new changes.  Communicate regularly and keep commitments – Communicate progress and direction. No matter how much you communicate, you will never reach everyone so keep communicating. Keeping commitments enables you to gain and maintain that trust that you need from your team to achieve your goal.    BEST MOMENTS  “Create a real need for change”  “You need your leaders to remodel behaviour and create environments that enable and engage your workforce.”  “Create an environment that enable your workforce to deliver and move you step by step towards your desired goal.”  “Communicate progress and direction.”    VALUABLE RESOURCES  Business Problems Solved Podcast    ABOUT THE HOST  For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.  In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.  Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.     CONTACT METHOD  You can contact Lee Houghton on 07813342194  Lee@leehoughton.com  https://www.linkedin.com/in/lhoughton/
12/05/1911m 48s

The 5 D's

What are the criteria required for successful and meaningful change? Lee Houghton, THE Business Problem Solver has dissected successful change programmes he’s been involved in and created the 5D’s – specific criteria required to ensure successful and meaningful change. If you want to achieve successful change in your business listen in to  find out how and why you should be using the 5 D’s   KEY TAKEAWAYS The 5 D’s - the specific criteria required for successful transition through any change- Desire, Discover, Dedication, Deliberate action, Delivery. Desire is the clarity of purpose and truly understanding the reason why you want to get somewhere. As a facilitator, It’s not about whether you understand the reason for the change but whether everybody else does and if it’s meaningful to them. Discover what is going on with the processes, the employees and the customers. Speak to your customers and effectively use data to ensure you are moving in the right direction. Dedication is the maintaining of momentum and moving forward towards your desired state. It is arguably the most difficult to achieve but is fundamental to achieving any change. Deliberate action is the crucial identification of those things that will help you get to the goal as quickly as possible. Focusing on the 20% of activities that produce 80% of the benefits ( the 80/20 Pareto rule) Delivery is focusing on the underlying understanding it is a cyclical cycle of celebrating what you have delivered then identifying your next desired state,  the next goal you want to achieve. It’s about not standing still. The 5D’s Desire, Discover, Dedication, Deliberate Action, Delivery consist of elements both seen and unseen but combined provide the criteria for successful change.   BEST MOMENTS ‘If you just keep going will you get there?’ ‘That little voice inside your head that drives your behaviour’ ‘The power of what you say and how it can influence others’ ‘Identifying those vital few things that will help you get there as quickly as possible’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
05/05/1912m 31s

Dealing with Change

‘At some point, everyone has to deal with a change so big they wonder how they will be able to cope’ You may have gone through a change that for you, has been straight forward but been aware that for others the same change has been much more challenging. In this episode, Lee explains how to deal with change as a leader and facilitator. He highlights the importance of communication and the ‘self-model’ when dealing with change effectively, listen in now to find out more.   KEY TAKEAWAYS Ultimately change can be positive or painful, it can either be out of your control or because of a choice you have made. Solving business problems requires people to make a change, so understanding the different ways people approach a change is key. Individuals respond, accept and adapt to change at varying rates. Ultimately people react to change in 2 different ways, via escape or via control. The self-model - The phases an individual goes through when presented with change Shock Emotion Learning Forward Moving Typically, everyone will go through the 4 stages If you are a facilitator of change as a leader or change agent the way you communicate the change to someone and the type of change you are asking them to go through will result in different people reacting to the change in different ways and take varying amounts of time to adapt and accept it. An understanding of where people are on the journey will ultimately help to solve business problems in a sustainable way.   BEST MOMENTS ‘You can impact in the way you communicate’ ‘You can help people by understanding what and how they are feeling about the change’ ‘I’m a firm believer in -  all change starts with you the individual’ ‘Some people move between the different responses depending on the change that is required’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
28/04/1910m 19s

The Art Of Self-Talk

Do you ever talk to yourself?  Sometimes it can do us an immense amount of good to stop and really talk to ourselves. But what do we say? How do we say it? And how can we ensure that it has the maximum effect upon ourselves?  Join Lee as he discusses the valuable technique of self-talk, and how to recognise the best way of approaching yourself.   KEY TAKEAWAYS What you say to yourself will drive your actions and behaviours. The voice inside your head is the most important factor when it comes to effective change. Do you naturally see things with a positive or negative slant? Do you possess a fixed mindset or a growth mindset? Lee points out a handy set of guidelines to help you determine your own outlook. The engagement equation is Credibility + Reliability + Intimacy ÷ Self Orientation This formula states that the more we focus upon ourselves alone, the more detrimental the effect on trust. If you’re a leader, manager or growth agent, and if you wish to use a get the best from your staff, it can be beneficial to approach your style with a growth mindset. A consultant generally acts with a fixed mindset, that is to say, they are the fountain of knowledge, and have no desire to improve the knowledge of others. Coaches act with a growth mindset, hoping the lead others into finding information and answers for themselves. Sports stars often talk about their attitude contributing to their success. Positive internal talk can improve your performance in life. Whether you think you will, or whether you think you won’t, then you’re probably right. BEST MOMENTS ‘This could very well be called the “marmite” podcast...’ ‘Somebody with a fixed mindset is focussed on themselves, while those with a growth mindset will put learning from failures at the fore’ ‘The way that you talk to yourself, potentially, on your performance’ ‘How often do you blame sod’s law or Murphy’s law?’   VALUABLE RESOURCES   Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
21/04/1910m 55s

Coaching vs Consulting; How to Know What YOU Actually Need

There are significant differences between coaches and consultants, you need to be aware of and understand these before investing in their support. Lee explains what the distinctions are and how understanding your situation can help you to select the most effective support to get what you actually need for your business.   KEY TAKEAWAYS Knowing when to employ the services of a consultant or coach are crucial to further your capability or to help you solve a problem. It’s about you or it’s about me Coaching seeks to pull the answers from the client whilst a consultant will tell you what to do or identifies what to do. Building capability versus solving a problem Coaching is building the capability the people, consultancy is about resolving a specific challenge. Exploring versus providing possibilities When you coach you explore the possibilities when you consult you provide the possibilities. Asking questions versus providing solutions Consultants diagnose a problem and make a recommendation about how to tackle it and will then work with you to resolve the issue Coaches partner with the client to ascertain and clarify the questions that need to be answered in order to move forward. The key difference between coaches and consultants is where the focus is. For a consultant, the focus is on solving the specific problem For a coach, the focus is on the client and helping them tap into and develop their own abilities to solve the problem. To sustain any change people must be involved in the process. Before you seek any external resources it is crucial to understand what the situation is and what you are trying to solve.   BEST MOMENTS ‘You will know the potential risks of not changing’ ‘A coach is a good listener’ ‘A consultant uses their eyes to see the processes’ “It’s possible to be called one and display the traits of the other’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
14/04/1911m 49s

Employee Engagement

In today's episode, your host Lee Houghton put out to his LinkedIn community his Employee engagement equation and asked what others thought? What are their employee engagement equations? Lee's Employee Engagement Equation;  Emotion + Involvement = Engagement His community response exploded. Many replied en masse with lots of their own equations, such as Responsibility + Commitment = Engagement Empowerment + Purpose = Engagement Recognise + Listen too + Allign Values = Engagement Value + Passion = Engagement And on and on the list goes! Listen in as Lee discusses his responses, but more importantly; What is your equation? Do you agree? Let Lee know!    VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST What do you enjoy doing in your spare time? Spending time with my 2 young children Jack & India, listening to/reading business & personal development material.   What profession are you/have you been in and how much experience do you have in it? For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses.   CONTACT METHOD You can contact Lee Houghton on: Lee@leehoughton.com / 07813342194 / LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver
07/04/1911m 45s

Are You Using Standards Effectively?

‘Standards are the Foundations for Improvement’ In this episode, Lee explains the different applications and interpretations of standards and how implementing them can effectively help solve problems in your business. If you want to understand when and why standards can help you to move forward then tune in now.   KEY TAKEAWAYS What is the Standard? A standard is a level of quality or attainment or something used as a measure, norm or model in comparative evaluations. In the context of improvement, a standard is an agreed way of doing something so the customer gets what they want irrespective of who is completing the task in a repeatable process. There are 2 main types of standard – one is a measure of the target condition, one is a measure of conformance to process. When do you need a Standard? This ultimately depends on the problem that you are trying to solve A standard will help to increase the speed of a process if everybody follows the steps correctly to get to the desired outcome. By understanding the problem to be solved you will understand the standard required to solve the problem. Standards are complex but delivered in a very simple way. A standard should be the basis for improvement of a process with a repeatable output. A standard should not restrict and needs to absorb human variation. A standard should be produced in its simplest form to address the particular problem you are trying to resolve. A standard should be developed by those who complete the work.   BEST MOMENTS ‘There are differing viewpoints about standards and the level of granularity that should be captured ‘ ‘People are a cause of variation and everybody is different’ ‘This is about the complexity of the problem and possible complexity of the solution’ ‘Ultimately a standard is what should happen, not how it should happen’ ‘What are you improving if there is no baseline’   VALUABLE RESOURCES Business Problems Solved Podcast   ABOUT THE HOST What do you enjoy doing in your spare time? Spending time with my 2 young children Jack & India, listening to/reading business & personal development material.   What profession are you/have you been in and how much experience do you have in it? For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses.   CONTACT METHOD You can contact Lee Houghton on: Lee@leehoughton.com / 07813342194 / LinkedIn, Facebook, Instagram or Twitter by searching for Lee Houghton THE Business Problem Solver
31/03/1910m 11s

Plan. Do. Check. Act. (P.D.C.A. Cycle)

“Do you believe that everything you do is a process?” From brushing your teeth to doing your work assignments to doing your groceries, everything’s a process and, what’s essential to note is, they are all PDCA cycles. In this episode of the Business Problem Solver Podcast, Lee Houghton emphasises why PDCA is not just a planning tool, but a way of life. It does not matter if it’s big or small – or for more apt terms, micro or macro – anything you do in life can be a PDCA cycle. Listen in to know more. KEY TAKEAWAYS The PDCA (plan-do-check-act) was first popularised W. Edwards Deming in the mid-20th It can be a planning tool or an improvement cycle. PDCA cycle is way of life. If you try to see everything’s a process where it needs inputs, goes through steps, and produces outputs, you know what you should be expecting to do to get what you want to achieve. The two PDCA cycles: Micro – a weekly to monthly Macro – usually three to five years BEST MOMENTS “If everything we do is a process, then everything we do can be improved.” “PDCA is much more than a planning tool. PDCA is much more an improvement cycle. It’s a way of life. It’s a way of looking at things to continuously improve anything and everything you do.” ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter:https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
25/03/199m 1s

Its ALL About You

MAKING POSITIVE CHANGES IN YOUR BUSINESS MUST BE ALL ABOUT YOU This inciteful episode brings together strands from the podcast series and explains how leadership, creating positive habits, influencing people and developing an environment of high trust are all dependent on understanding that it begins with you. Lee ‘The Business Problem Solver’ explores how making positive changes and enabling others to be problem solvers can be achieved to move your business forward. If you want to make positive changes that make a difference then listen in now   KEY TAKEAWAYS When you are working in a ‘change role’ you need to understand the difference between a manager and a leader, create positive habits and influence people whilst developing an environment of high trust. To achieve these things, you must understand that it all begins with you. You can have an influence on the area you work in and the people you work with. You are the one who decides how you feel and how subsequently you act and behave. If you’ve been in a role for a year or longer then you have had the opportunity to influence that environment, the way people engage with each other and with you, how people behave in meetings, the roles they have and the way they treat each other. If you do the same thing over and over you cannot expect to get a different result If you have a problem and you want to solve it you have to do something different. The 5 ‘Ds’ Desire Discover Dedication Deliberate action Delivery   DESIRE is something on the inside, an emotion it’s your personal goals and aspirations to reach something. You need to DISCOVER the things that are stopping you from getting there. How DEDICATED are you to take the DELIBERATE actions that are going to move you on so that you can DELIVER?   The desire and dedication are the 2 things that show your commitment to achieving that goal and environment that you want to get to.   it's important to realise it starts with you. Role modelling behaviours are vital when you are trying to change environments and cultures.   The more people you can get to think and understand that it is all about them, the more you will be able to change the environment and the way you work.   Ultimately it’s all about people if you can enable inspire and develop people and their environment you can solve most problems that you face.   But, before you ask anyone else to change you must recognise and realise that it starts with you.   BEST MOMENTS ‘Everything you have done and the decisions you have taken have led you to this point’ ‘The environment you work in is a direct reflection of the way you manage’ ‘Why would you get a different result?’ ‘If you have a problem and you want to solve it you have to do something different’ ‘Would you recommend the place you work to your friends and family’ ‘If it is raining outside you can decide whether to go out and jump in muddy puddles or stay inside’ ‘If you want people to do something different how often are you the role model ?’ ‘If you want people to solve problems how often do you solve problems with them’ ‘Lots of decisions are made in meetings but how much understanding do you have of those environments you are trying to change when you are making those decisions?’ ‘You decide how you react to any situation, you decide if you want to act today or tomorrow, next week’   VALUABLE RESOURCES   https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
18/03/1910m 30s

Build Trust

Today Lee is asking ‘do you have a high trust environment?’ he looks in detail at the indicators for both a low and high trust environment and discusses ways that you can change your environment and empower everybody within it. Listen in to find out about how to make your business a high trust environment. KEY TAKEAWAYS To increase the speed of your process and reduce costs most people look to reduce waste. If you increase the trust you have in people and create an environment that supports this then you could achieve the same result. A lack of trust is the biggest hidden problem in business today. The activity you are planning to do will affect the level of trust you have in the person Would you let the person look after your child? Would you let that person make an important business or career decision for you? This is a reflection of how you view a person’s character and competence Somebody can be a trusted character but have low competency for a particular task What’s it like to work in a low trust environment? Do you recognise the level of trust are you allowed to make decisions? Are you micromanaged? Do people outwardly share their ideas and thoughts with others or are they fearful of the response? What is a high trust environment? If you work in a high trust environment you will recognise meetings where everybody contributes without fear about the answers they give. You are autonomous you are allowed to make decisions without seeking approval What do you need to do to create an environment of trust? It starts with habits and behaviours. It starts top down bottom up everybody has their part to play in developing an environment of trust. Allow people an environment of trust, allow people to develop and to make mistakes Create an open atmosphere where you can talk and listen to the people. Be honest and transparent and allow people to understand exactly where you are coming from BEST MOMENTS ‘Develop the environment so you have a high trust environment for everyone’ ‘A lack of trust is the biggest hidden problem in business today’ ‘Does the level of trust vary according to the seniority of the staff’ ‘If you were creating an environment of high trust that would arguably increase the speed and reduce the waste in the process’ ‘In a heightened time, security increases because we don’t trust the other people’ ‘Are there things you can do to transform your environment to one of high trust? ‘Wastes are tangible’ ‘Build relationships in a meaningful way’ ‘Until you start to see it, you can't solve it’ VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
11/03/1915m 20s

Vital Lessons of a Change Agent

This episode focuses on the 4 vital lessons that Lee has learnt as a change agent. He uses his extensive experience to provide us with focused examples of how these lessons work in the business environment and why they are so important. This podcast will help anyone to understand the core elements that affect change in any business, listen in now. KEY TAKEAWAYS The solution is not yours The success of change really comes from the person or team you are working with. People protect what they build and if they have been engaged in it and understand and believe in it then it will be a successful solution. It’s all about behaviour and enabling people to do the right thing Everything we do is about getting people to do the right thing and creating an environment that supports doing the right thing. We need to understand the things that drive behaviours. What actions have we undertaken to enable these behaviours? Habit stacking – a means to create a new habit or behaviour by stacking it on top of an existing habit or behaviour. This can be an effective way to enable individuals to develop new behaviours. Make it visual To engage people quickly visual management is key. It is a powerful way to share with others. It becomes real for anybody. Visuals clearly expose the challenges and potential difficulties for everyone to see. Understanding what the problem is you are trying to solve Everything we do is about continual improvement. It is about critically understanding what the problem is that you are trying to solve. If you clearly understand what the problem to be solved is, then you will be able to create a compelling need to introduce the solution. BEST MOMENTS ‘There is a lot of linkage between these 4 areas’ ‘If you're not trying to solve a problem what the hell are you doing?’ ‘I'm a big advocate of making it visual’ ‘We want today to be better than yesterday and tomorrow to be better than today’ ‘If you leave me long enough with a pack of post-its and a pen I will redecorate your walls’ ‘This created a road map with common goals and the behaviours we wanted to create’ ‘The solution is not the change agents,  it’s the people who work that process’ VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/
04/03/1913m 9s

Lessons From The Dancefloor

In this episode, Lee uses the weekend dance floor as an insightful analogy for your business and customer needs. ‘If you want to keep your dancefloor full you need to focus on the needs of your customers and understand who you are as a business’ Listen in to find out how to keep everyone on the dancefloor and happy. KEY TAKEAWAYS Continuous improvement You should always try and start with the needs of the customer and ensure this is aligned with your purpose. 3 levels of customer experience The basic needs of the customer are being met. How easy or effortless is the experience for the customer? The competitive edge – creating an enjoyable experience. The basic needs There are potentially different trends in customer need over time. You have to be flexible enough to change what you’re doing to satisfy your customer before it’s too late and they leave. You have to constantly be reviewing your location to ensure you are offering the right service and product for your customer. Listen to your customers and meet their requests. If the request is random you have a decision to make. The decision will depend on several factors and you will have to manage the expectations of customers. Make sure you provide feedback so that customers know what will happen next and develop your products based on customer feedback and comments. It's important to recognise the multitude of similarities between the real world and the work world, your personal life and your professional life. BEST MOMENTS ‘Vaguely remember the days’ ‘Each weekend you may venture out for a drink, what might you observe that could help you win at work’ ‘This was my life as a town centre DJ every weekend for 13 years’ ‘All organisations should strive for these’ ‘Actual needs based on the time of the night, different trends of customer need’ ‘To match the music to the majority of the customers so they enjoy themselves and want to come back’ ‘To keep the customers in the pub as long as possible, because they are enjoying themselves’ ‘It needs to satisfy your purpose’ ‘If you are a specialist then what you do is different to everyone else’ ‘You have to be flexible’ ‘What has this got to do with continuous improvement and business?’ VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com www.linkedin.com/in/lhoughton/
25/02/1911m 32s

Should we Set Targets

Do you set targets for yourself and for your business? Do you set targets for your staff? And do you agree in having targets in order to grow? When management sets targets and makes people's jobs dependent on meeting them, they’ll likely meet the targets even if they have to destroy the enterprise to do it. Targets drive a specific behaviour in people, a narrow focus, cheating and influence. Tune in today to find out more. KEY TAKEAWAYS What behaviour do targets drive? Number one, a narrow focus. People concentrating only on doing things that make them achieve their target. This is not necessarily the same thing as doing the right thing for the customer. An example, if you play football and you’re an attacker, if a player from the opposition is running towards you with the ball, would you try to tackle them or would you assume it's somebody else's job? The second one, cheat. This is the act of being untruthful. When the management has set the targets in a particular organisation which has to be met regardless, this forces the employees to go to the extent of cheating in the business to even using false information. The third one, influence. People who challenge their performance provide reasons for the non-achieving factors that are in their control, thus creating or exaggerating a blame culture. Giving all of the reasons of why they've not been able to do it because of other things and other people. Some questions that we must ask ourselves in business: How much influence does the person who has the target actually have on achieving that target? Are there things that get in the way outside of the control of the individual being set that target and what do we actually want to achieve by having a target? What behaviours will setting a target create, and ultimately, how can we use the target to drive actions, actions that drive improvement, not actions that whip the horse harder? Why do people continue to think it's a good idea to set targets? BEST MOMENTS “When management sets targets and makes people's jobs dependent on meeting them, they will likely meet the targets even if they have to destroy the enterprise to do it.” “If you set targets each year and then stretch them each year, it's like being in the Grand National horse race and just whipping the horse sooner and harder each year without really considering that you have a whole host of other things that you can focus on that can impact performance, such as the training of the horse and the jockey, the diet of the horse and the jockey, the stables where the horse stays and lives.” “Ultimately, you should encourage an environment of trust, which allows problems to be shared and solved repeatedly.” “A bad system will be a good person every time.” “Targets turn good people into liars and cheats.” VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com linkedin.com/in/lhoughton/
18/02/199m 11s

Should you Deliver Quick Wins

What is the problem you are actually trying to solve? Problems can come in different shapes and sizes and you have a host of different options. This week Lee looks in detail at whether you should deliver quick wins. He explains why and how this can work and explores when to use this strategy for maximum impact in your business. KEY TAKEAWAYS Some people may encourage you to deliver quick wins through small changes others may say advise against the delivery of quick wins as they may not affect the ultimate outcome. Marginal Direct Gains Marginal gains are all about small changes that each make a small difference. Dave Brailsford, British cycling coach specialised in searching for tiny changes that could make a margin of improvement in everything you do. The principle came from the idea that if you break down everything that goes into riding a bike and improving it by one per cent you will get a significant increase when you put them all together. He had clarity on the problem – the focus is on everything that goes into riding a bike. Marginal Indirect Gains A small change can be the right thing to do if you are new in a role as it can help to build credibility, people will then listen to you and adopt the right approach going forward. You are trying to influence behaviours and habits. You may not fix something that moves the dial on the transformation that you want to achieve but you may enable an individual to fix a problem and become familiar with the problem-solving structure that you want to deploy. Whether it is a macro or micro problem that you are trying to solve, clarity and focus on the problem and what you want is achieve is key. You should deliver quick wins if they help you move towards your goal either directly or indirectly and you have clarity of the problem. BEST MOMENTS ‘It doesn’t in all instances move the dial you want to move’ ‘Focusing on the things that actually move the dial’ ‘You have a vision and you want people to take on that vision’ ‘Depends what the problem is that you are trying to solve’ ‘Has to be by improving the capability of somebody or improving the credibility of you as individual VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com www.linkedin.com/in/lhoughton/
11/02/1915m 6s

Leaders Vs. Managers

What is the difference between a Leader and a Manager? In this episode, Lee’ THE Business Problem Solver’ answers this frequently asked question and explains how the differences impact on staff and the working environment. Using the 5 D’s  - Desire, Discover, Dedication, Deliberate action and Delivery model Lee shares with us the characteristics of a leader. Are you a Leader or a Manager? Listen in now to find out  KEY TAKEAWAYS This is not about a job title – having the job title does not make the person it’s the person who makes the job. Just because you have the title of a leader doesn’t mean you have the characteristics of a leader. Leaders Create a Vision, Managers Create Goals Leaders look outwards and they aim to get others to see what they can see and where they are going. Managers typically either look side-ways or downwards and look after where they are currently. Leaders Coach and Managers Direct Leaders know that people who work for them have the answers or know where to find them, they see their people as competent and are optimistic about their potential. They resist telling people what to do and how to do it. Managers assign the tasks and explain how to accomplish them.  Leaders Identify Opportunities, Managers Drive Performance Managers use measures as sticks to drive performance whilst Leaders use measures to identify opportunities. Leaders create fans and inspire, managers have employees. The 5 D’s Desire A leader has the desire to improve themselves and others Discover A leader discovers opportunities by listening to others and visiting the workplace Dedication A leader has a commitment and dedication to keep going Deliberate action A leader can identify and inspire people to focus on the deliberate actions required Delivery A leader has the greatest chance of delivering the desired outcome BEST MOMENTS ‘Managers have staff who follow directions and seek to please the boss’ ‘Delivered to them what they needed’ ‘Leaders go beyond’ ‘What is it you use to drive the performance of your team? Is it you or measures, data and statistics? ‘You as an individual drive the direction’  VALUABLE RESOURCES  https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2 ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com  www.linkedin.com/in/lhoughton/
04/02/1912m 44s

Customer Experience Vs. Employee Experience

Customer experience is seen as the battlefield where businesses compete but do businesses really understand the impact of not focusing on their employees? In this episode, Lee discusses the correlation between the customer and employee experience. He explains how to achieve successful alignment between them and the positive impact it will have on your business.   KEY TAKEAWAYS The way people in your business are treated can impact directly on the experience of your customers. It is vital to enable your employees so that they will be able to deliver for you. Companies invest heavily in trying to understand and improve ‘the customer experience’. Every opportunity to survey the customer is utilised and the data collected is swiftly acted upon in the drive for improved engagement. But many organisations only have an annual survey for their employees. An annual survey doesn’t capture how employees are feeling throughout the year. It is important to capture data across different times so that you gain a detailed understanding of your employees. Analysing employee feedback and acting upon it will enable you to deliver positive employee engagement and also an improved customer experience. There is a direct correlation between customer experience and employee experience. To succeed you need a desire and a shared vision of where you want to get to. There must be an alignment between your business purpose, your customer strategy and employee engagement vision.   BEST MOMENTS ‘Dealing with people is arguably the biggest cause of variation in a business’ ‘Try to understand how your employees feel in the work environment’ ‘You need to have alignment with both customer and employee experiences to be successful’ ‘It could be argued that employees are your customers’ ‘Ultimately they are all people, this is a people engagement strategy’ ‘Understand they are all different, but ask them as often as possible about how they feel about their experience’   VALUABLE RESOURCES https://itunes.apple.com/gb/podcast/business-problems-solved-podcast/id1444154403?mt=2   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD You can contact Lee Houghton on 07813342194 Lee@leehoughton.com www.linkedin.com/in/lhoughton/
28/01/1910m 6s

Changing Habits& Influencing Behaviour

CAN YOU CHANGE HABITS AND INFLUENCE BEHAVIOUR?   Listen to this episode and find out how you can change people’s behaviour to create an environment where problems can be successfully be solved. Lee explains how and why this is crucial for any business moving forward.   KEY TAKEAWAYS The majority of problems can be solved by changing people’s behaviour so that they do something today that is different from what they were doing yesterday.   Influencing someone’s behaviour to change what they do in the workplace is an achievable and sustainable way to success. Problems can be solved as a result of people changing their behaviours.   To change a behaviour the brain needs to be trained so the action becomes habitual – you don’t have to think about it.   Visualise the environment you want to have and what people are doing in that environment, then consider what steps you need to create to get people into that position.   You need to influence people’s behaviour to get there through creating daily rituals that become habitual.   To create a situation where people can develop positive habits you will need to ensure that   -Individuals have the knowledge they need and the ability and skills to use that knowledge.   -You provide examples of the particular things you want people to do so they can see it is not a new-behaviour.   -The work environment allows them to exhibit that behaviour. Can they do what you’re asking them to do in that environment?     BEST MOMENTS   ‘The more times you do something, the more it will become habitual’   ‘You need to influence people’s behaviour to get there’   ‘Start small’   ‘Any change is not easy for people, and people deal with change differently’   ‘Every time you ask someone to do something different it will be a challenge’   ‘If you start today by this time next year it will be the norm’   VALUABLE RESOURCES   Business Problems Solved Series   ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams, and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist, and Keynote Speaker.     CONTACT METHOD   You can contact Lee Houghton on tel: 07813342194 Email LinkedIn
21/01/1913m 53s

Communication

Communication is Key If you want to understand the vital importance of communication and how to stop miscommunication, listen to this podcast. Lee Houghton THE Business Problem Solver explains the importance of why, what and how to deliver your message successfully.   “The single biggest problem in communication is the illusion that it has taken place”-George Bernard Shaw     KEY TAKEAWAYS The medium that you communicate in and the actual delivery – when and who you deliver it too is key.   Simon Sinek developed the ‘Golden Circle’ model for business with its 3 parts - why, what, and how.   Why When you’re delivering a message start with why - Why do they need this product? Why do they need to hear this message? Beginning with why establishes an emotional attachment to the message.   What Then move onto what – What are they going to get from it?   How How to deliver the Message You should consider what the recipient will be doing at the time you send the message. You need to try to intercept their day, you want your message to make them stop what they’re doing. To achieve this your message needs to stand out with the opening line capturing the attention of the audience and guaranteeing they read all of the message.   Telling a story is another way to deliver your message. Pixar Animation successfully use the 6-step story model; Once upon a time, there was… Every day…… One day….. Because of that…… Because of that… Until finally ……   If you can tell a story in your message it will be much more compelling to your audience.   Think Before You Speak ‘Thinking before you speak’ or ‘deliver the message’ is vital, especially when engaging in any change activity. You only have one opportunity to engage the audience in listening to your message.   Only communicate when you can answer these questions; Why is the message is needed? What is message is for? Who is it for? When is it needed?   Thinking before you speak will help you gain traction, engagement and move you towards the results you want to achieve.   Communication is key whatever the relationship you are wanting to influence.     BEST MOMENTS ‘Then you get them right from the start’   ‘Think about which types of messages you read’   ‘The person giving that message believes they have told you something, but you’ve not interpreted it the way the sender intended’   ‘If you can get someone to open and read your message your halfway there, you’ve got their attention.’   ‘Opening line needs to grab their attention’     VALUABLE RESOURCES   Start with Why– Simon Sinek: https://www.amazon.co.uk/Start-Why-Leaders-Inspire-Everyone/dp/0241958229   The Golden Circle: https://www.youtube.com/watch?v=l5Tw0PGcyN0     ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.     CONTACT METHOD   You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn: www.linkedin.com/in/lhoughton/
14/01/1913m 49s

The Bubble Theory - Grow Your Bubble

The bubble theory is a concept from Lee that is easy to apply in different situations enabling us to understand where we are and the deliberate actions, we can take to influence success. Lee takes us through a range of scenarios demonstrating the positive impact implementing the bubble approach can have across all aspects of personal and professional development. KEY TAKEAWAYS Identify your current bubble If you plot where you live, shop, socialise, work this determines your bubble.  To improve yourself you need to change your bubble by either; Expanding its reach This is about increasing the size of your bubble, if you are a business you can increase the distance over which your customers can get your product. Filling it with more You can fill your bubble with more people in the same or similar locations. Grow a leadership bubble Create a leadership bubble and see if your decisions affect only those inside the bubble or those outside as well.  Fill this bubble to understand more things using individuals with specialist skills. Expand this bubble to learn more about operations and how the decisions you make affect what happens and other people in the business. Whether personal or professional development You need to understand the size of your bubble first and what you are trying to do and deliver. Its then possible to increase the size of the bubble If you are a business do you know your customer profile? Visit your shops, what type of customers buy from you? To expand find more of the same or create new products and services to attract different customers How can you fill it with more things that are working for you, things that are successful can you find more of this type of customer? BEST MOMENTS ‘Identify the deliberate actions you can take’  ‘Increase your bubble to give yourself greatest chance of success’  ‘Understand the things that make up what you do customers, locations visited’ ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/
07/01/1911m 14s

What is a Problem?

Encountering problems is a natural occurrence in the business setting. So, today on the Business Problem Solver Podcast, we go back to the basics and define what a business problem is. Lee helps you to easily pinpoint a problem so that you could come up with an effective problem-solving plan. There will be many strategic approaches out there that are used by large-scale and small-scale companies, but none will be outright applicable to your business problem. You have to innovate from it, consider your organizational culture, and always link it to your purpose. KEY TAKEAWAYS According to Lee, you consider it a problem if it gets in the way of getting where you want to be. There are different approaches to problem-solving when it comes to business like using the 5D Model, Lean Six Sigma, or Agile. You have to make sure that it can identify the problems and can provide strategic solutions to those. Every business is different. A solution can be very effective for an organisation but not for yours, and vice versa. You have to take note that every business has a different culture and working environment. Try to look back at how your company dealt with similar problems in the past. If the previous solutions worked well, then innovate a strategic solution from it taking note of course of the changing environment. BEST MOMENTS “Problems come in different sizes, but it’s basically something that gets in the way of where you want to get to.” “There are no new ideas – they are just ideas that have been built on previous solutions and ideas.” “Don’t just necessarily take an off-the-shelf solution and apply it to your problem.” ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
31/12/1813m 9s

Saying You Know it, is Not Doing it

Signing up for business courses and learning about business concepts, theories, principles, etc. is just the start of it. What’s more important is you CAN apply the things you’ve studied in a real-life setting. In this episode of The Business Problem Solver Podcast, Lee urges you to step it up a notch and start implementing what you’ve learned. Besides, putting what you’ve learned into practice gives a different kind of learning experience and can enhance your skills. Lee also highlights that learning is a life-long process especially when you’re looking into maintaining the growth of your business. It is important that you stay updated what’s happening within the company and be able to communicate with your employees and your customers properly. KEY TAKEAWAYS "If somebody offers you an amazing opportunity, but you are not sure you can do it, say yes – then learn how to do it later!" – Richard Branson If you want to learn everything about the business, there a lot of online business courses you could choose. Just take note, that before taking the course, you know what you want to achieve at the end of it. It’s important that afterwards, you start doing–start applying the theories, principles, strategies that you’ve learned on something that could be valuable. Choose your mentor/s wisely. Choose someone who could help you to get where you want to go and someone who will recognise your principles, purpose, and learning needs. When you’re running a business, there’s no better way to learn for people who work the process up to the executives than them seeing the work. It makes it difficult to communicate the current situation and developments within the company if not everyone is well-informed about the processes. Two most important groups of people that CEOs, senior executives, and managers should take note of: The people who actually do the work The people who pay for their products and services BEST MOMENTS “Saying you know how to do it is NOT doing it.” “It is important that the people that make the decisions understand what happens day-to-day.” “You can’t change a business unless you change yourself first.” “Ideas, challenges, and organisations do seem to stop at a middle layer manager.” ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
24/12/1818m 21s

Customer Experience

What experience do your customers have? Welcome to episode 6 of this series. In this absorbing podcast Lee tackles, the mis-understandings between customer service and customer experience. He offers comprehensive solutions to enhance and develop the customer experience leading to repeating positive interactions. Lee uses his own experience and expertise to develop our understanding of how to achieve the ultimate – an easy and effortless service that is an enjoyable and personable customer experience. KEY TAKEAWAYS There is a difference between customer service and customer experience Customer service is in place to deal with failure, but the customer experience is now being seen by a number of organisations as the differentiator in business success. Customer experience is about the customers perceived experience at each interaction during the customer journey Basic needs How well are you meeting the basic needs of your customer? What would you expect at a basic level? Are you satisfying your customers basic need? Ways you can understand how well or not you are doing is to listen to customer service calls. Reviewing inbound calls should be undertaken for leaders of all organisations to pick up trends, issues so that action can be taken. An Effortless/Easy Journey Continually map your customers journey to make sure new and existing products and services are making it effortless and easy for your customers to do business with you. An enjoyable and personable experience Finally make sure an easy and effortless service never fails make it as enjoyable and personable experience. Make it a delight for customers to do business with you. BEST MOMENTS “You need to build a service to prevent that failure happening” “Look to optimise the entire end to end journey” “By listening into calls understanding your complain data and speaking to your people who speak to customers on a daily basis you will know what the basic needs of your customers are” “By looking at the flow of customer journeys and their interactions, you can find out how easy it is for a customer to deal with you” “Enjoyment is the battlefield where you need to gain the competitive edge” “Need to continually develop your customer experience to meet changing expectations” VALUABLE RESOURCES Other podcasts in 5Ds series  ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/  Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
17/12/1814m 8s

Deliberate Action - Delivery

What are the Deliberate Actions you need to Deliver your desired outcome? Welcome to this exciting podcast exploring the actions you need to deliver your desired outcome. The 5Ds, identified as critical success criteria for anyone, whether as an individual, or as part of a team, or wanting to grow scale or improve their business. Desire Discover Dedication Deliberate action Deliver THE Business Problem Solver – Lee Houghton explores how you can really deliver and achieve your desired outcome, through criteria 4 and 5 of the 5Ds. This engrossing podcast is part of an introduction to the 5Ds KEY TAKEAWAYS Deliberate Action This is about doing those actions that fill you up the quickest and move you closer to your desired outcome the fastest. Prioritising What are the actions you could do to move you closer to your goals? You need to prioritise those things that will have the greatest benefit. Study positive behaviours Study those people who have perfected the behaviour you want to perform and then break the behaviour into manageable actions. Observing It’s about those actions that help you move closest to your goals most quickly. You might have to observe a process to understand what’s happening and implement those actions. Delivery This about understanding how do you know you’ve achieved what you want to achieve what are your measures to help you know that? how do you know? Reviewing Reviewing the journey, you’ve been on, so you can learn and adapt and improve next time. Outcomes Celebrating success with those who’ve been involved with you and about choosing what’s next. How do you know if you’ve achieved your destination? because at the start you had desired outcome and a place you wanted to get to, have you achieved it or not? What is the journey you’ve been on? What could you change? BEST MOMENTS “What are the actions you need to deliver?” “Form habits to enable you to continually move forward it’s a culture and environment you want to create then go through 5d again.” “Did that path happen the way you thought it may what can you learn share with others?” “A plan is just a guide of the path you want to take" “Only at the end can you join the dots” VALUABLE RESOURCES Other podcasts in 5Ds series ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack & India. I also enjoy listening to, reading and applying business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.  CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
17/12/1814m 6s

Dedication

Why is dedication such an important element in business? THE Business Problem Solver – Lee Houghton shares the importance of Dedication, step 3 in the 5Ds steps to success for business. The 5Ds, identified as critical success criteria for anyone, whether as an individual, as a part of a team, or wanting to grow scale or improve their business. The 5 ‘Ds’ Desire Discover Dedication Deliberate action Deliver Dedication is the focus of this dynamic podcast, exploring the importance of dedication and how to make sure you have it.  KEY TAKEAWAYS Sometimes the destination or a large goal might feel overwhelming Breaking the big challenge down into more manageable phases will psychologically help you to get there. Tell others about what your destination is. Share the destination with others so there’s collective accountability and so they can help and support you. Accountability is an important part of achieving your destination.  Make effective use of the Pomodoro technique. The Pomodoro technique of time chunking is a popular method for increasing productivity. The basic concept is that you set a timer for a specific chunk of time. During that time you focus on one task, without allowing any distractions to interrupt your work. Identify the number one activity that will help you move closer to your outcome. If you know actions required to get to your desired outcome, then understand those and work on them first Keeping going It needs to become a habit and the more you do it the more habitual it becomes. You need to be committed to it and to keep going. You are more likely to be committed to a destination if it’s one that you really want to get to. The destination needs to resonate with your team  What’s in it for them? Regular communication of progress will keep them going along with celebrating each deliverable as you achieve them. BEST MOMENTS “If you know actions required to get to your desired outcome then understand those and work on them first.” “Need to break big  goals down into  manageable chunks.” “Create a reduced amount of distractions at the time you are the most productive.” “Set a deadline, if there’s no deadline you can put it off.” “Starting is one of the most difficult steps but what’s stopping you from starting today?” “You’ve got to move to get to your destination .” VALUABLE RESOURCES Links to other podcasts in 5Ds series ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack & India. I also enjoy listening to, and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”,  a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en Youtube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
17/12/1814m 32s

Desire - Discover

What crucial role do Desire and Discover play in a successful business? In this podcast THE Business Problem Solver’s success criteria Desire and Discover are explored in more detail. This is the third motivating podcast in this series from THE Business Problem Solver. If you are starting a business or looking to grow your current organisation this podcast provides the vital starting point. Lee explains in detail how and why the first two steps Desire and Deliver are vital components of the 5Ds steps of success criteria. Lee is an engaging speaker and weaves his own experiences across the podcast, creating an opportunity for the listener to learn from his experiences. KEY TAKEAWAYS  The 5Ds, identified as critical success criteria for anyone, whether as an individual, part of a team, wanting to grow scale or improve their business. The 5 ‘Ds’ Desire Discover Dedication Deliberate action Deliver Desire Why desire? – desire is an emotion, its far stronger than just wanting something. You’ve got to really feel that emotion, that you want to overcome that obstacle that’s in front of you. Desire is all about truly believing in that destination. It’s where you want to get to if you are an organisation. As a business it is the reason to exist and the reason why you do what you do. Discover Discover the things that are getting in your way. It’s about understanding those things that are obstructing you, those issues that are getting in the way for you in the journey to achieving your desired destination. The Desire and Discover success criteria are all about framing your problem and understanding the things that are getting in the way of getting to your outcome. BEST MOMENTS “Don’t take an off the shelf system, it might not fix the problem in front of you” “The thing you want to overcome, is going to help you get to where you want to get to” “Ensuring that you communicate the desired destination is important to what you want to achieve.”  “An emotional attachment to where you need to get to.” “It’s equally important that people in your organisation desire or resonate with the direction you’re going in.” “Some of the problems you overcome in business will help you to survive longer.” VALUABLE RESOURCES Other podcasts in 5Ds series ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack & India. I also enjoy listening to reading and applying both business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved  Instagram:www.instagram.com/the_business_problem_solver/?hl=en  YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaD
17/12/1815m 15s

Inspiration

3 Lessons in Life In this poignant podcast, Lee Houghton shares the 3 lessons that underpin how he lives his life. He reflects on Chris, the inspiration for these values and how they can underpin all aspects of how we live. Always be yourself, make good friends, clients and connections, time is limited so if there is something you want to do why wait. Lee dedicates this podcast to the memory of Chris, his best friend and explains through this podcast how he is living these 3 lessons  KEY MOMENTS Personally important There are values which are important to live by, these values are key even when there is a fixed time scale or when there is a significant personal challenge. Always be yourself At times we all try to please other people by changing ourselves but doesn’t please others or help you. Authenticity is vital – when someone is being themselves, they are far more engaging. Make good friends If chosen different path growing up, may not have had so many people during illness make good connections, make/ build good relationships with customers Time is limited If there is something you want to do, go for it you can only get there by moving towards it. If there’s something you want to do why wait?  BEST MOMENTS “He was not a multi-millionaire, he was not a best-selling author, he was not a great sportsman, but he has left me with a gift I couldn’t have got from anyone else” “There are so many lessons to be learned in everything that we do, inside and outside of work” “From this podcast, take one action, take one step towards something you want to go and deliver, help Chris’ message get little bit further, let Chris help you deliver something” VALUABLE RESOURCES Other podcasts in 5Ds series  ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194 Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Instagram:www.instagram.com/the_business_problem_solver/?hl=en  You Tube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
17/12/1818m 22s

An introduction to THE Business Problem Solver – Lee Houghton

In this eagerly awaited first podcast in the series, Lee Houghton – THE Business Problem Solver shares with us his 5Ds strategy which sets out comprehensive criteria for solving all business problems. Listening to Lee will enable you to confidently structure a constructive approach that can be used to solve and overcome any business problem. Lee uses his extensive experience, identifying and describing examples so that the positive outcomes from using the 5Ds are relatable to everyone - from those just starting out to those running large organisations. KEY TAKEAWAYS Successful problem-solving outcomes across differing challenges have a commonality between them. The key criteria for successful problem solving can be identified as 5 steps – THE Business Problem Solver’s 5 Ds which can be used to solve and overcome any business problem. Desire Why do you do what you do, why do you want to do what you do. Discover Discover the things that get in your way Dedication How can you keep going? How can you maintain the momentum as long as is needed to make your business a success? Deliberate action The specific action(s) that gives you the maximum benefit Deliver Really delivering what you set out to do. So how do you know you’ve got there and how do you know what’s next? The recipe to successful problem solving is keeping in mind and always working through the 5Ds this will enable the solving of any problem and ensure the successful delivery and outcome for any project. BEST MOMENTS “We all solve problems every day, and see problems being solved everyday” “That’s how I can help, making sure you’re set up for success” “I believe that if you’re going to overcome a business problem you need to commit to all the 5Ds” “These are types of challenges that are reoccurring in organisations” “I can help you navigate your way through these problems “ VALUABLE RESOURCES Other podcasts in 5Ds series  ABOUT THE HOST For the last 15 years I have been a multi sector internal or external business improvement consultant, building the improvement capability of individuals, teams and businesses. In my spare time I enjoy spending time with my 2 young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on: 07813342194  Website: Lee@leehoughton.com LinkedIn:www.linkedin.com/in/lhoughton/ Facebook:www.facebook.com/THEBusinessProblemSolver/ Twitter: https://twitter.com/BusiProbsSolved Instagram:www.instagram.com/the_business_problem_solver/?hl=en YouTube:https://www.youtube.com/channel/UCsf0YC2_ZBuhtC_s-AbHaDw
17/12/1812m 47s
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Heart UK